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Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating 4.3/5 1,645 reviews

ALLSAFE approved hotel

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Grand Mercure Vadodara Surya Palace
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+ 21 Services

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HARNI APT VADODARAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020 vadodara
india

Tel: +912652363366

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS :22.307159, 73.181219

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive Room with 1 King size Bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Illy coffee machine
Rooms

Our restaurants and bars

AZURE

Type of cuisine: International

Azure is the trendiest all day dining restaurant which is a popular destination for food lovers. Guests can choose between Buffet and A 'La Carte dishes from international and Indian cuisines. Azure is preferred for its authenticity and versatility.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VANILLA

Type of cuisine: null

The outlet serves gourmet breads, pastries and cakes as well as confectioneries. With wide options of cakes and customized designs crafted by our experienced team, Vanilla certainly entices one for the special treat.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 533 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,645 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,037 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Stay

Customer review rating 5.0/5

Dhiraj S. Business - 12/04/2021 Confirmed reviews ALL

Well maintained ambiance, cleanliness upto the mark , COVID guidelines followed, Food quality great Enjoyed had a great time will surely visit again.

Dear Mr. S., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good stay but customer service experience and food quality not good

Customer review rating 3.0/5

Jayati G. Couples - 11/04/2021 Confirmed reviews ALL

We stayed for two days. Staff wasn’t courteous. Whenever we ordered something we were disappointed, whether it be breakfast, hot chocolate or something as simple as tea and toast(it was rubber not toast)

Dear Mr. G., Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable experience during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 5.0/5

Kedareswara R. Business - 11/04/2021 Confirmed reviews ALL

The accommodation is very good n the food is also good

Dear Mr. r., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Nice hotel not far from the airport

Customer review rating 5.0/5

In… Business - 10/04/2021 Confirmed reviews ALL

Extremely happy with the personalized service, hospitality and attention to detail.

Dear Mr. Bhattarcharya, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Well located

Customer review rating 5.0/5

Dhaval P. Business - 09/04/2021 Confirmed reviews ALL

Excellent Service

Dear Mr. P., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Well located

Customer review rating 3.5/5

Anonymous Families - 08/04/2021 Confirmed reviews ALL

Good

Dear Mr. R., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Awesome Experience

Customer review rating 5.0/5

Rakesh R. Business - 07/04/2021 Confirmed reviews ALL

As per my experience with Hotel Grand Mercure, I felt good hospitality, Fresh Atmosphere, Well Managed Service Team, Genuinely Cheerful, Helpful, Knowledgeable Staff, etc., I stayed for 10 days only. But its a fantastic experience. Again planned to stay in same hotel from next week onwards..

Dear Mr. Rakesh, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good stay n nice service

Customer review rating 3.5/5

S P. Families - 04/04/2021 Confirmed reviews ALL

Enjoyed it n location is v good near station

Well located n excellent staff.

Customer review rating 5.0/5

Shashank A. Business - 04/04/2021 Confirmed reviews ALL

I have been staying there for more than 10 years for my business trips n have no problems at all.

Dear Mr. A., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Well located..worth for money

Customer review rating 4.5/5

Deepak S. Business - 03/04/2021 Confirmed reviews ALL

It is at a very nice location near to Vadodara railway station. All the facilities including food..worth for money. A very great option for business travelers.

Dear Mr. S., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.0/5

S S. Families - 03/04/2021 Confirmed reviews ALL

It was a pleasant stay. No comments.

Dear Mr. S, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Pleasant stay

Customer review rating 4.5/5

Anirban S. Business - 29/03/2021 Confirmed reviews ALL

Pleasant stay at centrally located area of the city.

Dear Mr. S., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Well located

Customer review rating 4.5/5

Rujuta P. Families - 29/03/2021 Confirmed reviews ALL

Very helpful staff, whether it is front desc or restaurant. Clean rooms.

Dear Ms. P., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good stay.

Customer review rating 4.5/5

Navtej J. Business - 28/03/2021 Confirmed reviews ALL

Front office staff Mr. Hemant, Mr.Ali and Mr. Ishant make it memirable. Thanks to Chef Alok who honor our demand and prepare food to our taste and server Mahender served very well.

Dear Mr. J., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.5/5

Kiritkumar C. S. Families - 28/03/2021 Confirmed reviews ALL

We appreciate your services of catering, decoration and especially of Shri Prasuram Bhatturiya as he has fully convinced us and he is very transparent in all our doubts. We get each and every services as you promised us. Our friends and relative is also appreciated your food and services. In last medam, has also increase our confident and give some special discount. Thxs once again. Kirit S. and my son Dr Dharmesh.

Dear Mr. S., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Awesome

Customer review rating 5.0/5

Anonymous Couples - 27/03/2021 Confirmed reviews ALL

Room service was really great

Dear Ms. O., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Well located and good staff

Customer review rating 4.0/5

Nilesh Families - 26/03/2021 Confirmed reviews ALL

We enjoyed the stay and we visited twice during our trip. Really safe place to stay. Service and hospitality is great

Dear Mr. Nilesh, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Its well located and easy to find and convenient to stay.

Customer review rating 4.5/5

Sudarshan Families - 26/03/2021 Confirmed reviews ALL

I visited vadodara for my family function. as i was stayed there, it was very good and well managed hotel. I enjoyed the function of sangeet organized there and the other room facilities.

Dear Ms. A., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - 19/02/2021 TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - 10/03/2020 TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

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