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Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating 4.3/5 1,689 reviews

ALLSAFE approved hotel

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How it works?
Grand Mercure Vadodara Surya Palace
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+ 14 Services

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HARNI APT VADODARA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020 vadodara
india

Tel: +912652363366

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS :22.307159, 73.181219

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive Room with 1 King size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Illy coffee machine

Our restaurants and bars

AZURE

Type of cuisine: International

Azure is the trendiest all day dining restaurant which is a popular destination for food lovers. Guests can choose between Buffet and A 'La Carte dishes from international and Indian cuisines. Azure is preferred for its authenticity and versatility.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

VANILLA

Type of cuisine: null

The outlet serves gourmet breads, pastries and cakes as well as confectioneries. With wide options of cakes and customized designs crafted by our experienced team, Vanilla certainly entices one for the special treat.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 533

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,689 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,037 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.0/5

Rohit Business - 15/06/2021 Confirmed reviews ALL

I checked in at 11:30pm, Night staff highly untrained, forget about greeting, he was not even wearing a mask, it was resting on his chin. Room he gave had lot of issues, though next day i got the room changed, morning staff was thankfully cordial and professionals. No issues during the day, but for nights if room service calls lands up at Reception, then dont expect any revert till you followup again. Since i had a long stay, non-veg section for breakfast is same throughout the week.

Value for money

Customer review rating 3.5/5

Sagar P. Families - 14/06/2021 Confirmed reviews ALL

It was ok. Food was good. Room service was very bad, it required repeated reminders

Dear Mr. P., Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered with our Housekeeping team and your breakfast experience have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Despite that, I am heartened to know that you appreciate the professionalism and friendly service from our Restaurant team and you enjoyed the food. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

good stay

Customer review rating 5.0/5

Shailesh S. Business - 09/06/2021 Confirmed reviews ALL

Extremly curtious staff. Nice decor. V.Much satisfied stay.

Dear Mr. s., Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.5/5

M S. Couples - 06/06/2021 Confirmed reviews ALL

Good location and well stayed

Dear Mr. S., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. Thank you for sharing your concerns with us, we have made a note of it. Please accept my sincere apology for the inconvenience you faced at departure. I had forwarded it to my concerned department head for the defect free experience on your next visit. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Comfortable stay good food

Customer review rating 5.0/5

Tanupriya Families - 05/06/2021 Confirmed reviews ALL

It's a weekend stay and Grand Mercure is a great comfort. Rooms are well arranged. Food is good and covid norms followed. Strongly recommended.

Dear Ms. Tanupriya, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Awesome Experience…Outstanding Service…warmest Hospitality..110% Recommendations

Customer review rating 5.0/5

Avinash B. Business - 02/06/2021 Confirmed reviews ALL

Have almost visited 15 to 20 states all over India for business and personal things.. This is my the best experience till date. Warmest people , outstanding service , super tasty food.. Out of the way helping staff… I will definitely going to recommend my all family members and business associates personally to experience this.. Thanks for all your love and support

Dear Mr. B., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Friendly Environment (Sp Staff)

Customer review rating 5.0/5

Diwakar S. K. Business - 02/06/2021 Confirmed reviews ALL

Love to stay, next treep confirm with family

Dear Mr. K., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good Stay

Customer review rating 1.5/5

Anonymous Solo - 01/06/2021 Confirmed reviews ALL

R/Sir, Since last 4 to 5 years I am coming to Vadodara and I am staying at Different hotels like Sayaji, Sayaji Effotel, Surya International, Royal Orchids, Mango, Hapton by Hilton, Fortune. I had never come any billing problems any where including Surya International. But for this time, M/s Schaeffler has booked Room for me for 1 pm to 11.30 pm. While checking in it was not told to me that only room rent will be paid by the company and rest charges to be born by the guest. While checking out front desk has told me to pay dinner charges of Rs.666/- by showing me the M/s Scaeffler's e-mail copy. Front desk has totally failed to intimate this type of billing while checking in. Even though I had made conversion of the Akshay Bokade & of one more Front Desk Manager with Shri Sanjay Patel, Manager of M/s Schaeffler. Even though both of them insisted me to pay the charges or ask the HR person to call us. It was already 11.40 pm and I have to catch Train at 00.05 AM and I felt it is not good to disturb HR person at 11.40 pm, so I had paid the dinner charges and left the hotel. During the travelling of 5 years I have faced such incident first time. With regards Raju B B.

Dear Mr. B., Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.5/5

Sachin S. Couples - 30/05/2021 Confirmed reviews ALL

Awesome

Dear Mr. s., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

An excellent hotel to stay..

Customer review rating 5.0/5

Gyana R. S. Business - 24/05/2021 Confirmed reviews ALL

the overall stay was awesome. Only thing is food quality can be improved a bit. The quality is not as per the brand The Surya palace has maintained.

Dear Mr. s., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. Thank you for sharing your concerns with us, we have made a note of it. Please accept my sincere apology for the same, i have forwarded it to my concerns department head. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Not good experience

Customer review rating 1.5/5

Mandeepsinh J. Business - 23/05/2021 Confirmed reviews ALL

It seems that hotel is not paying well to its staff. Everyone seems expecting a tip... Cleaning staff was good.. room service ppl are not that good.. specially when you ask for some help

Dear Mr. J., Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Nice stay

Customer review rating 5.0/5

Premjeet Couples - 22/05/2021 Confirmed reviews ALL

Fast check in, excellent room and nice breakfast.

Dear Mr. Premjeet, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good Stay

Customer review rating 4.0/5

Jitendar R. Families - 21/05/2021 Confirmed reviews ALL

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities. Hotel has taken all safety precautions. Special thanks to Mr. Hemant Bhatt for his cooperation.

Dear Mr. R., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

Good Stay

Customer review rating 5.0/5

Dharmin M. Families - 20/05/2021 Confirmed reviews ALL

Very Good Executive room,good room service,polite staff,delicious and higenic food.Overall good experience and willing to visit every time

Dear Mr. M., We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

No diturbance

Customer review rating 5.0/5

Raj Friends - 10/05/2021 Confirmed reviews ALL

Can stay at our own calm, good experience.

Dear Mr. Raj, Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - 19/02/2021 TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - 10/03/2020 TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Bad Experience

TripAdvisor rating 3.0/5

KunalBanerjee Business - 27/01/2020 TripAdvisor review

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Needs More Work

TripAdvisor rating 3.0/5

Saloni02 Family - 07/01/2020 TripAdvisor review

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Isn't worthy at all.

TripAdvisor rating 2.0/5

babla_dipen Couples - 30/12/2019 TripAdvisor review

Expectation as it being a Accor group hotel wasn't met at all. Adding to that, the Service was poor & It seemed the Hotel isn't ready to cope up to the level what an Accor hotel needs to be & they aren't ready to handle a big crowd as well. Humbleness as F&B Service provider too was Terrible. Need changes in the welcome area & restaurant area. Very sorry to say, Accor needs to remove this place from the list.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

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