Grand Mercure Vadodara Surya Palace 5 stars

Good location. courteous staff. good suite no 1303. Have seen a hotel with bathroom without a tub but first time i have seen a hotel without proper shower. please note that bath tub can be optional but bath shower is mandatory. How do you expect a senior citizen take bath in the bathtub if senior citizens are staying in the suite . though i was not a senior citizen still i had discomfort taking bath in a bath tub compulsorily.

I feel Lifts are small and slow as in rush we waited for long time, breakfast was good, restaurant service is satisfactory,

Poor service, good infrastructure.

Everything was perfect. I hope h guys serve your every guest like this only

in this covid situation, precautions were taken. breakfast was good

Too smaller rooms. Not worth..

It was a very nice and pleasant stay but the only reason for rating 8 are 2 things. Hand sanitizers were not provided(had my own so won’t really cringe on it) but there were many guests who were without masks and that was scary. Staff was great and hygiene standards were maintained. Food was excellent. I was also working from my room; hence another flaw was the room design. Outside sounds were easily breaching the walls and the door. There was a wedding band at the same time of my meeting which was very inconvenient.

Good stay. Courteous staff

It's amazing staffs are also helpful

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Expectation as it being a Accor group hotel wasn't met at all. Adding to that, the Service was poor & It seemed the Hotel isn't ready to cope up to the level what an Accor hotel needs to be & they aren't ready to handle a big crowd as well. Humbleness as F&B Service provider too was Terrible. Need changes in the welcome area & restaurant area. Very sorry to say, Accor needs to remove this place from the list.

The Floor seems to be slippery at times...needs attention . Location of Hotel is very good, Friendly staff, Board Room is good & maintained well. Reception is people friendly. Will visit again soon and will recommend to friends & other business associate