Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating (ALL Rating) 4.4/5 1,024 reviews

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Grand Mercure Vadodara Surya Palace - Image 1
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Grand Mercure Vadodara Surya Palace - Image 3
Grand Mercure Vadodara Surya Palace - Image 4
Sayajigunj, Opp Parsi Agiary, (Baroda), 390 020 VADODARA, India

Description

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Our accommodation(s)

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj, Opp Parsi Agiary, (Baroda)
390 020 VADODARA
India

GPS:22.307159, 73.181219

Telephone
Fax +91 265 236 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,024 reviews

TripAdvisor Rating  4.5/5  1,756 reviews

Certificate of excellence 2024

Besuch Grand Mercure Vadodara

TripAdvisor rating 5.0/5

gaultier2903 Business - TripAdvisor review

The hotel is a bit outdated. The rooms are in need of renovation but are clean and have a very friendly staff. The best guy is the trainer Nilesh. a very nice and helpful person and a very good trainer had very good tips. Had the opportunity to train with him and he even straightened my back and gave very good tips for stretching exercises. the food and breakfast is also recommended.

Wonderful amazing

TripAdvisor rating 5.0/5

Sightsee26811670165 TripAdvisor review

Very comfortable hotel ambiance is really beautiful the room very specious and vey clean great location great service highly satishfied from swimming pool faciliti mr gym trainer nilesh is very humble he possesses good knowledge toward training and always availabl for eny kind suggestions and improved during workout reception staff very god food is good definitely I will back once again thank you Nilesh gym trainer and grand MERCURE surya Palace hotel

Horrible experience

TripAdvisor rating 1.0/5

Sonal M TripAdvisor review

We had 2 our haldi ceremony, wedding and reception at this hotel, and had booked 10 executive rooms in total. As bride and groom we stayed here for 6 nights and experience has been disappointing. Rooms - we were given a room on the 4th floor which is right below one of their party rooms, we had to endure loud noises every day and night as the furniture was moved, events were held. Essentially a difficult time to sleep. We had asked to change the room on the next day and as expected they never followed up they never provided another room. Tip: if you choose to stay here please ask for a room 6th floor and above. Housekeeping - poor job of cleaning the room, had to call them several times to ask to clean the room properly. Dirt was found beneath the cabinets and near the dustbin, shoddy job. Had to make several calls to get towels. Hospitality - non existent. As bride and groom we were the first to check in few days prior to the event. As mentioned above we were given a room which had constant disturbance from the 5th floor. At no point did we receive a welcome card, flowers, or any kind of congratulatory note from the hotel before or after the wedding. However our parents were harassed during the reception to confirm releasing rooms which were not even booked in our names. None of the senior staff came to check in if the wedding event went smooth nor did they reach out to congratulate the couple or the family. This would have been the minimal hospitality the hotel could have shown given its competing with other renowned hotels in the area, but it has constantly shown poor performance. Front desk - inconsistent communication. I submitted keys to a room and checked if all bills were paid and only room was left for checking out, they confirmed that yes only the couples room would be released later as we were still staying in. Still a senior manager contacted our parents to confirm how payments will be made for the extension while we were in the hotel. The front desk did not ask us to make any payments when we checked with them the same morning but our parents received a call for this after making all other payments well in advance. Also they claimed another room was not released, which again was not booked under our name. Events - the decoration was great. Guests had a good time. However I lost a chain gifted by my late grandma. I requested different staff members to check if they had found anything, none of them followed back with me to let me know if they found anything. Essentially no effort was made so there was nothing to follow up. The next day we met the events manager, who came to us asking to write a review for the decor, and had no response to the lost item. All I heard was please leave us a review and I will let you know if we found something. Again we didn’t hear anything. No peace of mind - we had a random guest who all up to our room late night looking for someone, another random guest calling our intercom late nights. Adding to the sounds from the 5th floor, we had lack of sleep. We had requested for a change of room on the very next day when we checked in, but as I mentioned there was no follow up, no changes were made and no efforts taken to correct mistakes. Restaurant - after all these bad experiences one would think the hotel should at least extend some discount, however that also was a difficult conversation. After I told them I will leave a bad review suddenly on the last 2 nights we started receiving 10% discounts, till then we paid for everything. We cleared every bill promptly, no delays, and yet we faced terrible service. This was my fiancés first ever experience in India and needless to say this hotel has ruined the experience. I returned to India after 6 years, and the treatment I have received after having the most important events of our lives in this hotel has been painful, stressful and saddening.

Excellent Staff & hotel services

Customer review rating 4.5/5

Mahesh K. Business - Confirmed reviews ALL

The hotel staff is vey cooperative & Helpful, appreciate the hospitality, Food was good. The reception staff was pleasant and taking care of all its customers with a pleasant smile, even though the hotel needs some bit of maintenance , would come again to this place due to the exceptional hospitality by Shashi Nishant and his team.

All good

Customer review rating 4.5/5

Ajim R. Couples - Confirmed reviews ALL

All is well but need to improvement in valet parking Its take so much time to take our vehicle back from parking, And Your hotel need good Door man to welcoming your guests

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Other web-users rate our hotel

  • 278 reviews 8.7/10 Location
  • 652 reviews 6.7/10 Room
  • 1,336 reviews 9/10 Service
  • 27 reviews 5/10 WiFi
  • 877 reviews 9.1/10 Food
  • 280 reviews 9/10 Vibe
  • 245 reviews 6.5/10 Cleanliness
  • 123 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.