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Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating 4.3/5 1,460 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Vadodara Surya Palace
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+ 23 Services
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Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HARNI APT VADODARAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020
vadodara
india

Tel: +912652363366

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS :22.307159, 73.181219

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 19 m² / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive Room with 1 King size Bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Illy coffee machine
Rooms

Our restaurants and bars

AZURE

Type of cuisine: International

Azure is the trendiest all day dining restaurant which is a popular destination for food lovers. Guests can choose between Buffet and A 'La Carte dishes from international and Indian cuisines. Azure is preferred for its authenticity and versatility.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VANILLA

Type of cuisine: null

The outlet serves gourmet breads, pastries and cakes as well as confectioneries. With wide options of cakes and customized designs crafted by our experienced team, Vanilla certainly entices one for the special treat.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 533 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,460 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,009 reviews

Good Hospitality

Customer review rating 4.3/5

Mustafa Families - 20/11/2020 Confirmed reviews ALL

I was travelling with my 80 year's old father. To limit his exposure during these covid times, the staff had supported well. Even morning breakfast for my father was served at the Room Rooms were sanitised and well maintained.

Dear Mr. Mustafa, Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Comfortable stay

Customer review rating 4.3/5

Vaibhav B. Families - 20/11/2020 Confirmed reviews ALL

The experience was pleasurable and satisfied with the guest services

Dear Mr. B., Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Great stay

Customer review rating 4.3/5

Sunil V. Families - 19/11/2020 Confirmed reviews ALL

It was a pleasant surprise to find a real classy place in Baroda. The ambience and accommodation both exude class. I feel the bar has been raised for other hotels to follow

Dear Mr. V., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.3/5

Priyanka K. Business - 18/11/2020 Confirmed reviews ALL

Staff is very helpful. Food is also good.

Dear Mr. k., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good Location

Customer review rating 4.3/5

Sabari R. Business - 18/11/2020 Confirmed reviews ALL

I just stayed for one night, no much experience with your service but I found the property clean and the room sufficiently supplied and the services instantly delivered when demanded. Good breakfast in the morning. I can suggest travellers this property.

Dear Mr. Sabari, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Lot of Noice

Customer review rating 4.3/5

Manas Couples - 15/11/2020 Confirmed reviews ALL

We visited and there was lot of Noice in coriander and people were talking at high pitch and my door was not opening so called at reception, a person came after an hour to help me. You have a reputation in market and such service and little bit privacy is expected

Dear Mr. Manas, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Worst hotel for the price paid

Customer review rating 4.3/5

Yeswanth Business - 13/11/2020 Confirmed reviews ALL

Rooms are very old, no maintenance.

Dear Mr. Yeswanth, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Neat and clean.

Customer review rating 4.3/5

Imran Business - 12/11/2020 Confirmed reviews ALL

Had a brilliant stay. It was clean, in a good location, served a great breakfast and the staff were extremely helpful. Would definitely recommend and would certainly stay here again

Dear Mr. Imran, Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Well maintained staff and ambience

Customer review rating 4.3/5

Anil Business - 10/11/2020 Confirmed reviews ALL

Everything was fine, except TV was too small given the size of room and distance from Bed. Food was fine (Not awesome)

Dear Mr. Anil, Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to having you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat K. Gupta Rooms Division Manager

Well Located Good Foor

Customer review rating 4.3/5

Rakesh M. Business - 08/11/2020 Confirmed reviews ALL

The location of the hotel is very convenient. The food was exemplary. I would recommend the restaurant any time. The room was specifically small for my liking.

Dear Mr. M., Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

Good stay.

Customer review rating 4.3/5

P. N. Business - 08/11/2020 Confirmed reviews ALL

Good response

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Well located

Customer review rating 4.3/5

Nilesh S. Families - 06/11/2020 Confirmed reviews ALL

Good stay

Dear Mr. S., Thank you for your lovely review. I am glad that you enjoyed your visit with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good Stay

Customer review rating 4.3/5

Rinchen Business - 03/11/2020 Confirmed reviews ALL

Very helpful staff, right from the reception to the restaurant and housekeeping.

Dear Mr. Y., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good Experience

Customer review rating 4.3/5

Udit Couples - 03/11/2020 Confirmed reviews ALL

The stay was pretty good.

Dear Mr. J., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Average

Customer review rating 4.3/5

Anonymous Solo - 26/10/2020 Confirmed reviews ALL

I checked out one day earlier than I paid in advance and I didn't get my extra money paid back.

Dear Mr. M., Thank you for your brief review. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us, as booking was made through online portal the amount had hence the full amount was collected at check-in. please accept my sincere apology for the inconvenience you faced. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Nice experience at Hotel Surya Palace , Vadodara

Customer review rating 4.3/5

Ranjan S. Business - 25/03/2020 Confirmed reviews ALL

I have stayed in this Hotel a number of times in the past . It is always a great experience over here . You are well looked after as a Guest . The rooms are well appointed , with all modern amenities . The rooms and toilets are clean , and well provisioned . The breakfast spread is excellent . The Dinner Buffet also presents a wide culinary selection . The quality of food is very good . I feel very comfortable and happy in this Hotel . Please keep us the good work .

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Airport pick up is badly organised

Customer review rating 4.3/5

A.n. Business - 24/03/2020 Confirmed reviews ALL

while stay; food are good, the organization for airport pick up is very bad. I had to wait for a very long time at the arrival of the airport

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Good stay in Baroda

Customer review rating 4.3/5

Chinmay Couples - 23/03/2020 Confirmed reviews ALL

Receptionist was kind of rude. Didn't like that. In spite telling her to provide room with a good view, it was not provided. TV in the room had some issues. Due to this, we got a different room. Everything else was fine.

Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Not so Good Experience....

Customer review rating 4.3/5

Jacov Business - 13/03/2020 Confirmed reviews ALL

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Well located good stay

Customer review rating 4.3/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

Good

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Our most recent 20 reviews

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