Information message

Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating 4.3/5 1,741 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Grand Mercure Vadodara Surya Palace
See on a map
+ 14 Services

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HARNI APT VADODARA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020 vadodara
india

Tel: +912652363366

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS :22.307159, 73.181219

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Our restaurants and bars

AZURE

Type of cuisine: International

Azure is the trendiest all day dining restaurant which is a popular destination for food lovers. Guests can choose between Buffet and A 'La Carte dishes from international and Indian cuisines. Azure is preferred for its authenticity and versatility.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The outlet serves gourmet breads, pastries and cakes as well as confectioneries. With wide options of cakes and customized designs crafted by our experienced team, Vanilla certainly entices one for the special treat.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 533

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,741 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,046 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Extremely bad experience at Accor hotel

Customer review rating 0.5/5

Rajiv D. Business - 28/07/2021 Confirmed reviews ALL

Honestly,I haven't liked anything about the hotel or its team.The team at the reception especially a guy with spectacles was quite rude in the way he interacted.I am not surprised to read that many past guests have also complained of such incidents on other portals.Anyways our complete review is posted on Tripadvisor in case the hotel management is really interested to know our experience. I can summarize it in only one thing , that I checked out immediately upon waking up on the 2nd day of my stay even though the check out time was 12 noon.I didn't wait n shifted to another hotel for next 4 days of my stay,even though i initially thought of extending my stay in the Mercure.For me its a bad memory that needs to be junked.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 3.5/5

Deepak B. Families - 25/07/2021 Confirmed reviews ALL

Stayed overnight on travel from Mumbai to Delhi. Decent location. The room had minimal amenities but otherwise clean and well kept.

Dear Mr. B., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us, we have made a note of it. Please accept a sincere apology for the same. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

SATISFACTORY STAY

Customer review rating 4.5/5

Mukesh R. K. Business - 24/07/2021 Confirmed reviews ALL

GOOD ROOMS ,GOOD SERVICE,GOOD LOCATION

Dear Mr. K., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good stay

Customer review rating 4.5/5

Sanjaykumar Business - 24/07/2021 Confirmed reviews ALL

Very nice clean rooms, room service good

Dear Mr. Kumar, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Stay away from this property during pandemic

Customer review rating 3.0/5

Manish K. Business - 24/07/2021 Confirmed reviews ALL

No Covid protocol being followed. They allow people to roam around with mask, no distancing, on complaining during check-in you hear that they will inform to management. The lobby incharge thinks they are not the management, somebody from sky will come and do the management of asking people to follow rules of the hotel. Pathetic small tiny room was allotted. During breakfast too, no Covid rules being followed, completely casual approach and no seriousness at all. Although breakfast was good in taste, spread and service.

Customer review rating 4.0/5

Satish S. Couples - 20/07/2021 Confirmed reviews ALL

Good location. courteous staff. good suite no 1303. Have seen a hotel with bathroom without a tub but first time i have seen a hotel without proper shower. please note that bath tub can be optional but bath shower is mandatory. How do you expect a senior citizen take bath in the bathtub if senior citizens are staying in the suite . though i was not a senior citizen still i had discomfort taking bath in a bath tub compulsorily.

Dear Mr. s., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Over all well and good hotel to stay

Customer review rating 4.0/5

Pawankumar R. Business - 19/07/2021 Confirmed reviews ALL

I feel Lifts are small and slow as in rush we waited for long time, breakfast was good, restaurant service is satisfactory,

Dear Mr. R., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Average

Customer review rating 3.0/5

Rajwant Business - 17/07/2021 Confirmed reviews ALL

Poor service, good infrastructure.

Dear Mr. Rajwant, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Perfect. Amazing service

Customer review rating 5.0/5

Aarsh R. Families - 17/07/2021 Confirmed reviews ALL

Everything was perfect. I hope h guys serve your every guest like this only

Dear Mr. r., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

good stay

Customer review rating 5.0/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

in this covid situation, precautions were taken. breakfast was good

Dear Ms. D., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager
Customer review rating 3.0/5

Rajesh C. Families - 14/07/2021 Confirmed reviews ALL

Too smaller rooms. Not worth..

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bharat Kumar Gupta Rooms Division Manager

Nice comfy experience

Customer review rating 4.0/5

Kunal P. Couples - 14/07/2021 Confirmed reviews ALL

It was a very nice and pleasant stay but the only reason for rating 8 are 2 things. Hand sanitizers were not provided(had my own so won’t really cringe on it) but there were many guests who were without masks and that was scary. Staff was great and hygiene standards were maintained. Food was excellent. I was also working from my room; hence another flaw was the room design. Outside sounds were easily breaching the walls and the door. There was a wedding band at the same time of my meeting which was very inconvenient.

Dear Mr. P., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Great hygiene

Customer review rating 5.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Good stay. Courteous staff

Dear Mr. L., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Nice place

Customer review rating 4.0/5

Anonymous Couples - 11/07/2021 Confirmed reviews ALL

It's amazing staffs are also helpful

Dear Mr. p., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - 19/02/2021 TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - 10/03/2020 TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Bad Experience

TripAdvisor rating 3.0/5

KunalBanerjee Business - 27/01/2020 TripAdvisor review

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Needs More Work

TripAdvisor rating 3.0/5

Saloni02 Family - 07/01/2020 TripAdvisor review

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Isn't worthy at all.

TripAdvisor rating 2.0/5

babla_dipen Couples - 30/12/2019 TripAdvisor review

Expectation as it being a Accor group hotel wasn't met at all. Adding to that, the Service was poor & It seemed the Hotel isn't ready to cope up to the level what an Accor hotel needs to be & they aren't ready to handle a big crowd as well. Humbleness as F&B Service provider too was Terrible. Need changes in the welcome area & restaurant area. Very sorry to say, Accor needs to remove this place from the list.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Good Breakfast , But correction Coffee standard should be improved.

TripAdvisor rating 4.0/5

Culture25362642523 Business - 21/12/2019 TripAdvisor review

The Floor seems to be slippery at times...needs attention . Location of Hotel is very good, Friendly staff, Board Room is good & maintained well. Reception is people friendly. Will visit again soon and will recommend to friends & other business associate

Dear Guest, We are delighted that you had a great experience while here at Grand Mercure Vadodara Surya Palace. Our first priority are our guests and I am glad to note that we met your expectations. We have made a note about the coffee feedback. I look forward to welcome you back to our hotel. With best regards, Pramod Dashora General Manager

Our most recent 20 reviews

In partnership with TripAdvisor