Mercure North Melbourne

Semua hotel di NORTH MELBOURNE

Mercure North Melbourne bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 353 ulasan

Hotel yang disetujui ALLSAFE

Mercure North Melbourne
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Deskripsi

Keistimewaan hotel

Mercure North Melbourne menyediakan segala kebutuhan pelancong modern, termasuk internet broadband kecepatan tinggi, Foxtel, TV LCD HD, minibar, dan AC kendali-sentuh.

Akomodasi kami

Lokasi hotel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

Tel: +61 3 9329 1788

Faks: +61 3 9329 9950

  • METROPOLITAN:  NORTH HARKER STREET

  • Dengan pesawat

    MELBOURNE Pada 19,9km / 12,37 mil

  • Dengan pesawat

    TULLAMARINE Pada 19,9km / 12,37 mil - Antar Jemput bayar

GPS:-37.796678, 144.950534

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

POLO CAFE

Polo Cafe menyediakan harga yang sepadan. Kafe ini menyajikan menu modern, ragam camilan dan makanan anak, semua diolah dari hasil bumi setempat paling segar.

Ulasan pelanggan kami untuk
Mercure North Melbourne

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  353 ulasan

Peringkat TripAdvisor  3.0/5  539 ulasan

Hotel Stay

Catatan Tripadvisor 3.0/5

dve02234 Ulasan TripAdvisor tersertifikasi

No cold water in the shower at all as the tap did not work When I checked in the evening before I asked if room service was available as my daughter was arriving late and I was advised there was a menu in my room - when we went to order room service at 8.45 pm we were then told only pizza was available! The traffic noise was really noticeable

gets it done

Catatan Tripadvisor 4.0/5

Neil J Ulasan TripAdvisor tersertifikasi

Middle of a lockdown and the staff managed to make sure we wanted for nothing and nothing was too much trouble. Would always be happy to stay here. Room service meals and range from menu were above expectations. Drinks to rooms was also appreciated.

Dear neilwjones55, Thank you so much for your feedback. We are thrilled to hear that you enjoyed all available services. We hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

Weekend Escape

Catatan Tripadvisor 5.0/5

colbowrights Ulasan TripAdvisor tersertifikasi

Ideal location to enjoy a quite weekend. Room was well presented and a credit to the housekeeping team. Meals in Polo Cafe were excellent and served with minimum wait time. Highly recommend Mercure North Melbourne

Dear colbowrights, Team is delighted to hear your feedback. Thank you so much for your time in providing this fantastic review. We hope to look after you again in near future. Kind Regards Ashan Abeykoon General Manager

Melbourne visit

Catatan Tripadvisor 4.0/5

michael59bingara Ulasan TripAdvisor tersertifikasi

Great location if visiting the Royal Children's Hospital or the Zoo. Easy access into the City by trams or a short walk. Hotel food good value. Rooms a little tired but very clean and all facilities. WiFi excellent and very good service from the Hotel staff.

Dear michael59bingara, Such a pleasure to receive your feedback. We are delighted to hear that you had great experience staying with us. We hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

Calm and without pretentiousness

Catatan Tripadvisor 4.0/5

Neil J Ulasan TripAdvisor tersertifikasi

Great obliging staff with sound knowledge of their business. Older property but well maintained and parts recently refreshed. Good location on tram line , major road just off motorway. Easy access to Lygon st restaurants etc and close to Vic Market and CBD

Dear neilwjones55, We are thrilled to hear your experience staying. Really appreciate your time in providing this wonderful feedback. As you mentioned we are very fortunate to be located in a such handy location, not too far from city but far enough to getaway from the hustle once the day is over. We would love to have you back again next time you visit the area. Kind Regards Ashan Abeykoon General Manager

STILL A HOME AWAY FROM HOME

Catatan Tripadvisor 5.0/5

dorrie411 Ulasan TripAdvisor tersertifikasi

Great Hotel with a pool which is very unusual in Melbourne so close to the city. Tram to City only takes 15 minutes and stops in front of the hotel. Great restaurant with very friendly staff Cant recommend this hotel enough. Not 5 star but very very comfy.

Dear dorrie411, What a delight to hear from you. Our food and Beverage team is thrilled to see you feedback. Great to see that you enjoyed staying with us. As you have mentioned we are in very handy location to hospitals and other amenities. We hope you will consider staying with us again in near future. Kind Regards Ashan Abeykoon General Manager

Staff go above and beyond.

Catatan Tripadvisor 5.0/5

thereseh964 Ulasan TripAdvisor tersertifikasi

travelling in this crazy high risk time by myself with a toddler was unbelievably unnerving for myself. We had to travel due to an appointment at the hospital. The staff we so incredibly professional and helpful. I felt so comfortable with all the precautions they are taking and how clean our room was. My son has alot of allergies so hard to order for anywhere, they had supplied with with a microwave so I am able to heat the food I bought for him. The room service I ordered for myself, the food was beautiful and fresh and fast to come to the room. They had helped with my pram/luggage and million bags you need for a toddler, from the car to our room and again on check out had helped pack the car. So thankful for staff on this trip. We will be returning

Dear thereseh964, Thank you so much for your kind words. It's a delight to hear you had an restful stay and the team looked after you well. We certainly believe only difference we can make more our guests these days as always is to look after all our guests with utmost care humility. We have taken lot more extra steps in cleaning and hygiene to assure our team members and guests of utmost welfare whilst staying with us. We are more than happy to help and look after our guests any time. Team and I hope to see you back again for much more leisurely stay with us again soon. Kind Regards Ashan Abeykoon General Manager

SHORT STAY - PERFECT LOCATION

Catatan Tripadvisor 4.0/5

Marlene F Bisnis - Ulasan TripAdvisor tersertifikasi

Arrived late at night, easy to access for the entrance ( after I initially went past the driveway) and parking underneath. Everything ready to check in, and the room at my preferred temperature - a great welcome! Breakfast and papers in the morning and quick checkout. Suggestions - free drink on arrival for members - when you arrive late and the bar is closed could this be offered as a fruit juice to take to the room? - taking suitcases downstairs to the basement carpark is a bit awkward - perhaps some away of leaving them at reception to collect as you come out of the carpark?

Dear Marlene, Thank you so much for your feedback. We are thrilled to hear that you had an great comfortable stay with us. We appreciate your loyalty and time. You have mentioned couple of great points for us to have a look at. These points are very valuable to us enabling all our future guests a better and more comfortable experience. Thank you again for your feedback and we look forward to you staying with us again in near future. Kind Regards Ashan Abeykoon General Manager

Family stay at North Melbourne

Catatan Tripadvisor 4.0/5

Rohit J Keluarga - Ulasan TripAdvisor tersertifikasi

Overall good family stay. Breakfast can have more variety. The wifi was limited to just 1 GB per device, not good if you want to watch or download Netflix. Parking is paid $15 per day. Pool is good and relaxing.

Dear Rohit J, Thank you very much for yoiur time and feedback. We are very happy to hear that you and your family had a great stay. We have taken your points on board to make sure that we provide our guests best possible product and services avaiable. Once again, thank you very much for your feedback and we ho0pe to see you back again in near future. Kind Regards Ashan Abeykoon General Manager

Great accommodation

Catatan Tripadvisor 5.0/5

96jean Couples - Ulasan TripAdvisor tersertifikasi

Staff are very welcoming & helpful our room was spacious, bed was large & comfortable. Breakfast was excellent. We would definitely stay again. We went to Witches & Britches theatre restaurant and it was an easy walk.

Dear 96jean, Thank you so much for your great review and rating. Team is delighted to hear that you had an wonderful stay with us. It's great to see that you enjoyed all aspects of your stay. We hope to see you back again in near future. Kind Regards Ashan Abeykoon General Manager

Great stay

Catatan Tripadvisor 5.0/5

weatherillbelinda Keluarga - Ulasan TripAdvisor tersertifikasi

Our room was clean and comfortable and the staff were very friendly. We stay regularly for RCH appointments and always enjoy our stay. Our room this time could do with a light above the coffee station. It was very hard to see to make a coffee as it is really dark in that area. Otherwise a great stay.

Dear weatherillbelinda, Thank you for another 5-star review. The team and I appreciate your continued support and loyalty. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Somewhat dated but still good

Catatan Tripadvisor 4.0/5

grahamk924 Couples - Ulasan TripAdvisor tersertifikasi

As my normal Ibis was booked out for the weekend decided to stay at The Mercure in North Melbourne and am so glad I did.. The location is good;great to be close to Carlton/ Parkville and the university area with easy access by trams to the CBD area. The lady on reception ticked all the boxes; friendly ,welcoming.,positive and very helpful. This lady is a real role model for desk staff worldwide. The room was made ready ahead of time . The lift needed an overhaul but the room on floor 2 was very large and well furnished. The bathroom was s abit dated but it all worked well and the place was very clean. Found a great place for breakfast in The auction room about a 6 minute walk from the Mercure;great food and service. The tram to the CDB ran along Flemington Rd very close to the Hotel. It was a quick trip to Flinders St and Lygon St was also close . On our departure the friendly desk lady was back on duty;it was good to be able to thank her and assured her that we would be back next visit to Melbourne. Loved being close to Royal Park and so many surrounding interesting areas.

Dear Graham K, Thank you for taking the time to review your stay. It is fantastic to hear that you had an enjoyable experience and found our team friendly and welcoming. We pride ourselves on our warm and genuine service and it is great to see when this is recognised by our guests. Thank you also for sharing some key locality tips for North Melbourne. I know that future travelers to our hotel will find this useful. If we can be of any assistance in the future, please do not hesitate to get in touch with me. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

3rd stay and it was a terrible experience

Catatan Tripadvisor 1.0/5

shalljsingh Keluarga - Ulasan TripAdvisor tersertifikasi

The first 2 stays was amazing but the third trip extremely horrible. Stayed for 2 nights and the house keeping (room cleaning) was terrible. We had to call back to take bottles and rubbish out. Ordered room service food and it was literally a bottled sauced warmed with already cooked chicken served with rice. The swimming pool ... too my son there and absolutely horrified. Being an Accor member for years now, one of the most terrible experience ever.

Dear shalljsingh, Thank you for taking the time to review your stay and sharing your concerns. I would like to extend my sincere apologies for the recent poor stay. I am disappointed that we let you down, especially after your two previous positive experiences. I would like to discuss your stay in greater details At your convenience, can you please contact me. I look forward to speaking with you and working out an appropriate resolution. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Working Friday night and Saturday morning in Melbourne.

Catatan Tripadvisor 5.0/5

P5056TRjohnv Bisnis - Ulasan TripAdvisor tersertifikasi

A very comfortable overnight stay. Saving the trip back to Geelong at night and returning in the morning to Melbourne.Able to have eight hours sleep and be fresh in the morning. Relaxing breakfast before returning to work.

Dear P5056TRjohnv, Thank you for your 5 star review. It is great to hear that you had an relaxing and refreshing stay. The team and I look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Wollongong Traveller

Catatan Tripadvisor 3.0/5

WollongongAussie Bisnis - Ulasan TripAdvisor tersertifikasi

A comfortable hotel located just outside the Melbourne CBD. The building has been there for over 45 years with a number of owners. The rooms are comfortable and clean but some of the fixtures are a bit dated. Staff are very helpful and efficient. Breakfast is good with a variety to satisfy most people. Evening meals while well presented, are a bit overpriced for what is basically a Pub meal. Parking available at a cost which is to be expected in a large city.

Dear WollongongAussie, Thank you for taking the time to review your stay. It is great to hear you had an enjoyable stay and enjoyed our breakfast offering. We also appreciate your constructive feedback for future improvement. The team and I look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Needs a good clean.

Catatan Tripadvisor 2.0/5

Chelkie R Bisnis - Ulasan TripAdvisor tersertifikasi

Great location if needing somewhere to stay close to the Royal Children's Hospital. The hotel was old and in need of a revamp. Room itself was in need of a good scrub and was quite dusty. Beds were comfy and bedding was clean.

Dear chelswah, Thank you for reviewing your recent stay with us. It is great to hear that you enjoyed our location and found our beds comfortable. I am sorry to hear that we let you down with our cleanliness. Whilst our hotel is older in nature, we do pride ourselves on our room cleanliness. Could you please get in touch with me and share your stay details with me? I would like to ensure we are attentioning the room concerned. Thank you once again for your feedback and I look forward to hearing from you. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Home away from home

Catatan Tripadvisor 4.0/5

Maps26651853393 Couples - Ulasan TripAdvisor tersertifikasi

This hotel is always my first choice to stay in when spending time in Melbourne. Friendly staff, clean rooms, value for money. The only issue we had was we asked for a king bed & got 2 singles pushed together & it was like laying on boards! You could feel the seam of the beds in the centre! I’d hoped for the amount of time we have stayed there that this never happens again, very disappointed.

Dear Maps26651853393, Thank you for taking the time to review your stay. We appreciate your kind words about our team as we do strive to provide a home away from home feeling. I am sorry to hear that you the issues you experienced with the bedding. When you booking your future stays, please feel free to get in touch with me directly. I would be delighted to personally assist you and ensure your bedding requirements are met. The team and I appreciate your continued support and loyalty and look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Bedrooms in awful state...

Catatan Tripadvisor 1.0/5

Coastal35021957769 Bisnis - Ulasan TripAdvisor tersertifikasi

Staff and food were good - the refurbishment of this hotel seems to have been done with all expense spared. Noisy, dirty rooms - topped by someone’s blood on the pillow case. Moved to the Larwill after one night which was lovely and cheaper!!??

Dear Coastal35021957769, Thank you for taking the time to review your recent stay. I would like to extend my sincere apologies for the issues you experienced. I appreciated the opportunity to correspond with you via email. If you would like to discuss further, please feel free to get in touch with me. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Great Position

Catatan Tripadvisor 4.0/5

Linda W Bisnis - Ulasan TripAdvisor tersertifikasi

I stay at this hotel a lot , car parking, public transport, nice area, comfy rooms and great staff. This all helps to create a comfortable stay. I can work in the city and get the tram in very easily. I'll be back.

Dear Linda W, Thank you for your feedback. The team and I appreciate your continued support and loyalty. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Worst Mercure Hotel ever

Catatan Tripadvisor 1.0/5

OlivierF1383 Bisnis - Ulasan TripAdvisor tersertifikasi

I'm frequently using all the range of accor hotel, and this one is the worst Mercure I have ever tested. I checked in at 9:01 PM and ask to if I'm able to eat at the restaurant, and they say sorry it's closed. it was a thursday night. the breakfast in the morning was really bas, scramble eggs were dried, pastry weree not fresh (probably from 2 days ago) bedroom was outdated. don't pick this one guys.

Dear Olivier F, Thank you for taking the time to review your stay. I am very sorry to hear that you did not have an enjoyable experience. If you would like to discuss your feedback in greater detail, please feel free to get in touch with me directly. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

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