Mercure North Melbourne

What a breath of fresh air… every single staff member we came across went above and beyond… even got a free upgrade.. late checkout… you just don’t get service like we experienced anymore… plus they were all wonderfully friendly with the kids!

The rooms were.a bit on the small side for 2 people , but were clean There were no usable outlets by the bed . They did not have our rooms ready and it took a few hours for them to get them. I realize it was a big group, but they knew we were coming. Staff was friendly and helpful, breakfast was very good. Location was perfect and easy access to China Town and a large mall. We walked to see musicals and plays.

The bathroom was revolting, clearly needs mould to be cleaned from shower. It was quite noisy overnight, it sounded like there was an old clunky washing machine in the next room. The photos definitely don't reflect the hotel in its current state.

Despite the rather “tired” interiors, I have a big, quiet room. The place is spotless and the staff are delightful and helpful. It’s been very chilly however and I found the bed covering inadequate: blankets were supplied swiftly but eventually the manager himself came up with a brilliant idea and I’m now cozy and warm every night. I had creamy vegetable spaghetti in the restaurant downstairs last night and it was delicious. This hotel is great value for money, close to my family whom I’m visiting and to local hospitals. I’m here for a month and I recommend it to all.

This is was a great hotel. We only stayed one night but the room was great and the staff couldn’t do enough for you. We had a meal at the restaurant for tea and breakfast and it was good It is so close to the city with tram line just out the front. We also were given a late check out and was able to leave my car there until later in the day which helped us out a lot. Will definitely be back