The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.

Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!

I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service

This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

The hotel doesn't meet the standards of what is generally applicable for Accor Mercure hotels. No bar, no restaurant and unattractive building. Cleaning of the room not as it should be. Friendly staff.

staff were lovely. Hotel was not very clean. Breakfast was always cold. Position was good. Cant say that I would recommend or stay there again. Bathroom needed updating. Shower was awful. Forgot to replace towels on one day

Always a pleasant stay in all Accor branded hotels, have been at Mercure Therry 4 times over the past 2 years, and am glad to say that the standard has always been maintained. Thank you all staff that work over the Christmas period and Happy New Year!

We will return to this location again. Being close to the Queen Victoria market and a huge food bowl, you don't have to go far to eat. Having said that, the food in house is quite acceptable as well. We enjoyed the breakfast buffet and the extras menu was very reasonable in price. The staff were so friendly and very helpful, we really enjoyed our stay.

Everything fine but the building crane outside the window (and outside the hotel’s remit) was lit up at night; had to draw the curtains to get sleep which is fine for those that do this ... but I like it natural ...

Great location, close to free CBD trams, easy travelling to Rod Laver. Great value for money, rooms have a kitchenette with cooktop and microwave. We’ve been lucky enough to get great price in roll with buffet breakfast for $1

Great service at short notice. Very clean and comfortable and staff always helpful. Room spacious and well equipped. Warm and excellent beds. Ideal location for our visit and catch up with friends. Until next time thank you.

Right next to the landmark, Queen Victoria Market. Breakfast sorted! New Clothes needed. Perfect location and lots of places to look around. The room was not that big, but very decent, however normal wear and tear were shown. The service was great, lots of helpful tips from the staff. Will stay here again.

Great location right on the tram stop and lots of options to eat close by. The staff were ok, we are accor members and the reception staff agreed to checking for an upgrade only when we asked- it would be nice if they honored the Accor brand and made the members feel special. Once in the room however there were really nice hand written notes welcoming us which was a nice touch. The hotel is old, bathrooms in both rooms small and old even in the room upgrade. The room itself was clean and modern and the bed was very comfortable. This hotel is good value for money as it isn't expensive to stay at, so its the usual you get what you pay for. It was fairly noisy and the fridge in the room made loud noises all night plus the people in the room next door. I am not sure if there are people who live in the hotel as it seemed like the couple next door may live there permanently and made lots of noise cooking throughout the night. I was only here for less than 24 hours so would stay here again if for a short period.

The Hotel was well located in Melbourne. Access to transport and local eateries. Very busy though with lots of compressed living all around in the high rise and lots of "international" people swarming everywhere. I could have been in Hong Kong. Hotel is feeling and looking a little worn. The food service was below par for this chain. Room service in the evening was mandatory as the restaurant was not open in the evening. The ood was never warm enough, when delivered. I had a lot of work to do after business hours and needed good quality food which I did not get. if I had time to go out to get my own food that may have been different, but I did not. Although, there were a lit of food delivery services available but I was not aware of the poor food service until after the fact.