ibis Kolkata Rajarhat 3 stars

Customer review rating (ALL Rating) 3.9/5 566 reviews

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Cf 12 Action Area 1C, New Town, Rajarhat, 700156 KOLKATA, India

Description

Hotel extras

  • Located near New Town, Eco Park

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Web corner

  • Wheelchair accessible hotel

Our accommodation(s)

Hotel location

ibis Kolkata Rajarhat

Cf 12 Action Area 1C, New Town, Rajarhat
700156 KOLKATA
India

GPS:22.581506, 88.461337

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICEIT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  566 reviews

TripAdvisor Rating  4.5/5  515 reviews

Certificate of excellence 2024

Very poor and unkempt hotel option

TripAdvisor rating 1.0/5

vishg5468 Business - TripAdvisor review

One of the worst stays ever Cleanliness - ❌❌❌❌ Multiple stains over sofa, cupboards. Pillows turned yellow brown after being reused without cleaning. Dirty bed sheets with multiple hair found at check in. Washroom wasn’t clean either Food - ❌❌❌❌ IRD presentation was really poor . No cutlery. No napkins . No salt/pepper Had to eat cut fruits with hands Breakfast was messed up too. Stale veggies placed in the sauteed veggie pot . Check in - ❌❌ Very slow and inefficient front office staff Laundry/housekeeping - ❌❌❌❌❌No Ironboard in the room. There’s only one shared iron in the corrridor which had black bottom plate completely burnt and rough. Intercom Phone was broken - couldn’t hear anything Will never recommend this to any colleague

House keeping

TripAdvisor rating 5.0/5

Vacation14989898281 TripAdvisor review

From the perspective for house keeping Manjarul were good in client handling and doing their job well. As per our request the jobs are done. Everything was dusted and Very friendly, very professional, being courteous, but clearly stating your expectations with specifics.

VERY VERY BAD

Customer review rating 0.5/5

Partha Business - Confirmed reviews ALL

Extremely horrible stay: 1. Very bad services - all kind of services, a) room cleaning, b) Room service, c) Nobody at the reception will pick the phone 2. Rooms are dirty and smelly. Even corridors are full of foul smell. 3. Very bad breakfast. Only the fresh fruits are fresh. The Dosa, the omelets - everything at the live counter is either overcooked or undercooked.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the ibis Kolkata Rajarhat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raima Banerjee Team-Guest Services

Poor Service and stinking rooms

Customer review rating 2.0/5

Amit S. Business - Confirmed reviews ALL

We were a group of 11 people who stayed in Ibis Rajarhat (Kolkata) for 4 nights through a corporate booking. Service: Every day, I had to call them for some or the other missing item such as Towel, Hand Towel, Floor Mat, slippers, etc. Out of this, they clearly said they do not have stock for Hand towel and Floor Mat on 2 occasions ! Rubbish reasons to save costs at the expense of customer dissatisfaction. Stinking Room: More importantly, as soon as we entered the room, we felt a damp, stinking smell in the rooms. They were not at all well ventilated (with no option to open the window nor proper AC circulation). We had to request them to spray room freshners before we settled in our respective rooms. Even then, the room was not at all hygienic. There was definitely some fungal smell that was there throughout our stay. Unfortunately, there were not other hotels (approved by our company) to relocate to.

Dear Mr. Amit, Thank you for taking the time to tell us about your experience at the ibis Kolkata Rajarhat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raima Banerjee Team-Guest Services

Well located, comfortable and Value for money

Customer review rating 5.0/5

Jyotin M. Couples - Confirmed reviews ALL

Very good location. Very helpful staff. Clean comfortable rooms. Reasonably good food and excellent pricing for stay and food. Highly recommended

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Other web-users rate our hotel

  • 600 reviews 9.4/10 Location
  • 1,742 reviews 6.9/10 Room
  • 3,812 reviews 8.8/10 Service
  • 35 reviews 8/10 WiFi
  • 1,832 reviews 8.9/10 Food
  • 835 reviews 6.7/10 Cleanliness
  • 581 reviews 9.6/10 Vibe
  • 546 reviews 2.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.