ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.1/5 721 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax +60 6-222 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  721 reviews

TripAdvisor Rating  4.5/5  562 reviews

Certificate of excellence 2024

Great Location, Loyal Customer, But Disappointed This Several Times

Customer review rating 2.5/5

Jl Couples - Confirmed reviews ALL

Hotel rates are getting steeper and steeper. But as a loyal Accor customer, I thought, “just stay lah.” However, after this stay, I’m left with some hesitation about whether it’s worth staying here again in the future at this price point. First of all, both the reception and restaurant staff could show more warmth and smiles during interactions. The team appeared overworked and exhausted, which detracted from the welcoming experience expected at this level of service. Secondly, the breakfast experience was disappointing. When I ordered a sunny-side-up egg, it was served over-easy, and when my friend requested a fried egg, it also came over-easy. There seems to be a communication gap, possibly due to language barriers with the foreign staff. We arrived at the restaurant around 9:30 AM, which is admittedly late, but while we were fine with leftovers in the trays, but the cleanliness of the seating area was unacceptable. Despite many empty tables, most were uncleared, with used dishes and unclean surfaces. Only three tables near the entrance were clean enough for us to sit. Even then, we had to retrieve our own cutlery. When I requested serviettes, the waiter initially pointed to the staff cutlery and plate station, expecting me to get them myself. Eventually, realizing this was not appropriate, he retrieved them himself—but not without some reluctance. To make things easier, I followed him to the station. For the dishes, please get some improvement, . We found some dishes to be overly sweet or salty, and others were overcooked. Balancing the flavors and ensuring proper cooking would greatly enhance the dining experience. Of course, make sure all are fresh as well. Car Park…. All the closer parking spots were blocked off with cones, reserved for VIPs or VVIPs. But seriously, how VIP is VIP? It felt unnecessary and inconvenient for regular guests. As a Platinum member, I noticed a few missed benefits this time. There was no fruit platter or room upgrade, though I did receive late check-out, which was appreciated. On a positive note, I had no issues utilizing my welcome drink voucher, and the security staff were extremely helpful when my car had an issue—they kindly assisted with a jump start. No issues with housekeeping, no issue with the cleanness of hotel. Overall, while the location remains excellent, there is a pressing need for improvements in service quality and attention to detail to align with the standards expected of the brand.

Well located

Customer review rating 4.0/5

Chloe Business - Confirmed reviews ALL

Room leaking

Well located

Customer review rating 4.5/5

Rs Friends - Confirmed reviews ALL

Probably one of the best located hotels in Melaka. Extremely friendly staff. Comfortable bed and well appointed rooms. Good value for money.

Basic and comfortable

TripAdvisor rating 3.0/5

Curiosity13993797676 TripAdvisor review

The hotel was basic and comfortable, and the service was all right. However, there was a lack of staff, especially at breakfast, so tables were unclean and food was not replenished. The pool was good. Stay here for some essential comfort and a plus point - it is within walking distance to Jonker street

Customer review rating 3.5/5

Ra Business - Confirmed reviews ALL

Ibis Melaka is located in a strategic area near tourist hotspots. The price of the room is worthit and not expensive according to the facilities provided. However, in order to improve service quality, there are several steps that need to be taken for customer satisfaction. The bath towels provided in the room need to be changed because they look a bit worn and some have been torn. The food for breakfast should be monitored at all times and be sufficient along with the number of guests. Overall, 7/10 and can be improved for customer satisfaction.

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Other web-users rate our hotel

  • 1,980 reviews 9.4/10 Location
  • 2,364 reviews 7.5/10 Room
  • 1,572 reviews 7.9/10 Service
  • 127 reviews 8.5/10 WiFi
  • 1,357 reviews 8/10 Cleanliness
  • 1,050 reviews 6.2/10 Breakfast
  • 617 reviews 8.9/10 Pool
  • 607 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.