Hotel Sofitel Bali Nusa Dua Beach Resort bintang 5

This was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different wiThis was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different with normal peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.al peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.

extraordinary good service and cleanliness. Friendly and responsive employees really make us feel at home staying here. maintain and improve if necessary. because Bali is a favorite place for vacation and is very famous in the world Six star for this hotel.

In the past this hotel was fantastic and I stayed here whenever I visited Bali especially as I’m a platinum member. However now I will not be recommending it for the following reasons: Upgrade was not offered even though on the Accor website rooms were available and on property itself you could see that there were suite rooms available. I also enquired a few days before my arrival with the reservation agent about the upgrade. At check-in after much insistence we were only given a one night upgrade. This was odd as we are usually upgraded for the full stay when there is availability. We stayed during a non peak period and there were plenty of rooms available. The previous dedicated lounge and service have been removed. Now only non alcoholic drinks, tea and coffee served from the bar. All the premium teas have been replaced with low cost alternatives. The welcome drink coupon was not valid for any alcoholic drinks which is unusual for an Accor hotel however on the coupon it stated that alcohol should be consumed responsibly. There were no welcome fuits or snacks in our room upon arrival which used to be standard. The amenities in the room were totally below standard. The food was very disappointing. Breakfast food choices are equal to a 2 star hotel buffet. A far cry from what we experienced on our previous visits. Our rate included dinner which we only had for one night as the food was really bad. We were totally disappointed as we paid a premium price in comparison to other hotels in Bali and what we experienced was what we would expect from a hotel at a third of the price let alone not honouring the benefits of platinum Accor membership.

I stayed for 4 nights at this hotel and really love everything this hotel had to offer - from the excellent service to the spacious room. The room I booked had a very nice view of the ocean, so I'm glad I got to enjoy the beautiful view everyday. I also enjoyed the breakfast served - there are various menu to choose from. I mean, who doesn't love a hearty breakfast by the beach? Thank you for the warm hospitality, can't wait to be back again soon!

We have a pleasant staycation and excellent service. Sofitel never disappointing me. We love to stay here and will return again when we have a chance. And their health protocol are very good. Allsafe. Thank you

I pretty much enjoyed my stay at Sofitel. It was quiet, the ambience was relaxing. I enjoyed having lunch at the pool bar although the menu was not really interesting. I had brunch voucher, but since brunch was not available yet, I was offered 3-courses dinner instead, which was more than enough, however, again the menu was still the same menu I saw during lunch, not much options. It was a bit creepy at night when I walked through the hallway to my room since the lamp was off at the other side and no sound at all (you may want to set some songs around). I checked out early in the morning to catch my speed boat schedule, but there was no one at the front desk by the time I rushed there. I had to call someone at the front lobby first. But overall it was nice, limited menu was understandable during this hard time. Thank you, Sofitel.

This is our 4th time staying at this Resort. To put everything into perspective, We've been staying in many Hotels (Accor and Non Accor Hotels) during this pandemic period. As compare to other hotels, I would say this is one of worst experience. First, during check in. A day before we called the hotel asking for early check in around 12 noon (not so early actually) and yet we had to wait for 1.5 hours as the room was not ready yet... well that can be fully occupied as the hotel only opened 1 tower (out of 5 towers in total) during our stay. The FO lady who greet us during the check in was definitely not familiar about Platinum member benefits, it seem that she's new (later we found out that she's from back office not real "reception" staff). Don't get me wrong, she's nice and polite, but you can tell that reception is not her expertise. Apparently during this pandemic, this hotel "utilise" their back office (admin) team to take care of some reception and other functions as well. nothing wrong and totally understand the policy as long as they can maintain they standard, which for my case, they failed to do so. Next, The Millesime Lounge was closed during this period, as compensation they offer "free drink only" at the lobby lounge. No snack or food offered (while other hotels still offer snacks or light meal, in some hotels even offer full course meals as compensation of Lounge closure). And the worst part was the restaurant. The menu options were so so limited. Especially for the breakfast. I feel that I had breakfast on 3* hotel (for the menu options and quality, sorry to say). Can you imagine for Sofitel brand, they didn’t even have pastries and croissants for the breakfast?? Totally understand about the current condition, but they also need to see and compare how other hotels are offering during this time. Especially if they compare to their sister group company (same property owner) Pullman Vimala Hills Ciawi, they keep their 5* standard all the way from early of the pandemic till today. However, in terms of the Resort facilities (room, pools, etc) they keep well maintained. Pools are still nice (one of the best pool in Bali) and clean. In overall, this time our stay was disappointing and below expectation for 5* Resort and Sofitel Brand.

There was no greeting cake as platinum services. I also found a centipede in my room. There was no TV services and the phone line was cut off. I stayed for 6 nights and there was no immediate response from the manager.

Very unlikely soifitel class of my last stay ... I know this pandemi time but sofitel should have minimum standards. Quite disappointment but try to accept this difficult time to stay happy and content.

We stayed during pandemic, Sept 2020, we know it IS pandemic, but this hotel spare no expense. We felt safe because i see it with my eyes how they preserved the cleanliness, with their own team, they cleaned thoroughly the sink in the public bathroom. Checking in is a breeze, the hotels feels still well maintained despite pandemic, breakfast is excellent, they bring breakfast to our villa and it is quite generous in portion. The villa itself is amazing, abundant in amenities, they spare no expense in service. Anything you need, they provided in a flash. We asked for bicycle, not more than 10 min it is outside our gate, we asked for buggy, not more than 10 min it is already ready. So, sometimes i wonder, there MUSTbe something to distinguish 5 star hotel with the other, because i had stayed in other 5 star hotel too, accor or other brand, and i feel okay, but not WOW. Sofitel didn't dissapoint, we stayed at So Sofitel, and Sofitel Sentosa, and they all have a same standard. So in general, i think Sofitel should have a 9 star. Because it IS different from other 5 stars hotel.

We first visited this resort in Feb 19 for 10 nights and it met all our expectations so we re-booked for another 10 nights and we were not disappointed. We booked the swim out room which are the stand out rooms at the resort. We ate breakfast at both the club lounge and Kwee Zeen which were both great. Cucina was also a standout. The main pool is amazing and accessed via our swim out room. My wife became ill after 4 days and Putu Ary the butler team leader arranged for a nurse to visit within 20mins of our call and a doctor was attending to her within 60mins. Thankfully the doctor was able to resolve the illness and we were able to enjoy the rest of our holiday. I have been a Platinum Accor member for approx 5years and have been to a lot of Accor hotels around the world and this has become our favourite. We are planning to return next year.

i like sofitel nusa dua hotel. You can honeymoon there, and there are complete amenities from a very beautiful swimming pool and can be accessed directly from your room, various restaurants, beautiful beaches, spas, gyms, everything is all here, it feels like when you live here, you just want to enjoy your day at the hotel. of course friendly service, and a fast response manager make you a valuable customer, so if you are a member of Accorplus, you have more priority

The resort was spacious and clean and is located in a nice quiet peaceful relaxing part of Nusa Dua. Their breakfast buffet is excellent with lots of options for all guests. Staff were very friendly face to face in all the restaurants and bar areas, however it was a bit harder to speak with them at reception during check in and over the phone from our room. The complimentary photo shoot was a nice addition to our visit. However the main phone and bathroom scales in our room were both not working fortunately we did not really need either of these. I would like to make a special mention of Duty Manager Roy who was absolutely lovely and professional in every interaction I had with him and went above and beyond to help me with my requests throughout our stay, thank you!

Sofitel is a wonderful escape!! Great rooms with plunge pools or pool access, nice amenities and great service. Gym is solid and 4 restaurants with good variation. Outdoor massages by the beach are epic.

Perfect weekend getaway Must say one of the best resort in Bali if not in the region Pool access is a must and highly recommended Club lounge access equally good Breakfast spread adequate but highlight is bakery exquisite croissant