Novotel Bali Nusa Dua Hotel & Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.247 ulasan

Jaminan Harga
Terbaik
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Novotel Bali Nusa Dua Hotel & Residences - Image 4
Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Deskripsi

Keistimewaan hotel

  • The Square, restoran terbuka

  • Beragam aktivitas pantai dan olahraga air

  • Spa santai dan fasilitas rekreasi

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Akomodasi kami

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Lokasi hotel

Novotel Bali Nusa Dua Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telepon
Fax +62 361 8480556

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.247 ulasan

Catatan tamu Avis 4.5/5

Rano N. A. H. Pasangan - Ulasan terverifikasi ALL

Property ini seakan menjadi rumah kedua kami. tempat yang tepat dan nyaman untuk menghabiskan liburan. Thanks unutk Fenny, atas keramahan dan pelayanan prima nya, sangat luar biasa. Terimakasih juga untuk Chef Wiwin yang telah menjadikan romantic dinner ini menjadi kenangan yang tak terlupakan lagi. Highly appreciate untuk keramahan team Square restaurant dan Beach Bar, kalian luar biasa seperti biasanya!. catatan sedikit, pak Irwanto Ade, kedepan belajar lebih baik dalam membuat email ya. Kata "harus" terkesan kurang ramah dalam industri hospitality. Kepada Grace, kepercayaan itu muncul dari tindakan, ketulusan akan lebih baik daripada sekedar SOP dan berbasa basi.

Kepada Yth Bapak Rano N. A. H. , Salam Hangat dari Novotel Bali Nusa Dua. Terima kasih banyak telah membagikan pengalaman Bapak Rano yang begitu hangat bersama kami. Kami sangat senang mendengar bahwa properti kami dapat menjadi “rumah kedua” bagi bapak, serta menjadi tempat yang tepat dan nyaman untuk menghabiskan liburan. Sungguh menyenangkan mengetahui bahwa Fenny dengan keramahan dan pelayanan prima dapat membuat kunjungan Pak Rano semakin berkesan, serta Chef Wiwin yang berhasil menghadirkan pengalaman romantic dinner tak terlupakan. Ucapan terima kasih juga kami sampaikan atas apresiasi bapak kepada tim Square Restaurant dan Beach Bar yang selalu berusaha memberikan pelayanan terbaik. Kami juga berterima kasih atas catatan dan masukan berharga yang bapak sampaikan terkait komunikasi dan sikap tulus dalam pelayanan. Hal ini menjadi perhatian kami, dan kami akan menjadikannya bahan evaluasi agar ke depannya kami dapat memberikan pengalaman yang lebih baik lagi sesuai dengan harapan Pak Rano. Sekali lagi, terima kasih atas kepercayaan dan loyalitas Bapak kepada Novotel Bali Nusa Dua. Kami sangat menantikan untuk menyambut Pak Rano dan keluarga kembali dalam waktu dekat dengan pelayanan yang semakin baik. Regards , Guest Experience Team Novotel Bali Nusa Dua

Catatan tamu Avis 2.0/5

Kyungjoo L. Keluarga - Ulasan terverifikasi ALL

1. The door key card broke down every day, so I had to go to the reception several times to fix it. 2.The food does not suit Korean taste and is mainly catered to Western guests. 3. When taking a shower, the entire bathroom floor gets wet, and the water even flows to the bed area, causing the children to slip. 4. The kids' club does not offer many classes, and most programs require extra payment but the quality is poor. 5. Pool towels are no longer available after 3 PM, so we could not use them

Dear Ms. Kyungjoo L., Thank you for taking the time to share such a detailed review of your recent stay with us at Novotel Bali Nusa Dua. We truly regret to learn that your experience did not meet your expectations, and we sincerely apologize for the inconvenience you encountered. We are very sorry for the repeated issues with the room key card and the bathroom water drainage, which caused discomfort for your family. Please rest assured that our Engineering team has been informed to review and resolve these technical matters to prevent future recurrence. Regarding the food variety, we understand that our dining options did not fully meet your preferences and your children’s needs. We appreciate your feedback and will share it with our Culinary team so that we can consider enhancing menu options to cater more broadly to different tastes, including Asian and Korean cuisine. We also regret that your experience with our Kids Club and towel availability did not live up to expectations. Your comments will be reviewed with the Recreation and Housekeeping teams to improve both programming and service consistency. In addition, we apologize for the delay in receiving your deposit refund. We understand how important this is and will work closely with our Finance team and banking partners to improve the processing time. Please know that your comments are invaluable to us in identifying areas of improvement, and we are committed to making the necessary enhancements. We sincerely hope that you may give us another opportunity in the future to provide you and your family with a much more comfortable and enjoyable experience. Warm regards, Grace Guest Experience Manager Novotel Bali Nusa Dua Hotel & Residences

Catatan tamu Avis 3.0/5

Ryan D. Sendiri - Ulasan terverifikasi ALL

The hotel was nice…15 years ago. They still don't have Smart TVs, the amenities were not explained upon check-in, there was no information regarding the "eco-friendly" missing amenities in the bathroom (e.g. toothbrush), the wooden floor panels were no longer level (hazardous), old water stains in the bathroom, telephone in my room had a broken microphone input, towels old, WiFi slow, TV remote in my living room did not work, and balcony chairs had cigarette holes in them. Furthermore, my room was 2 hours late. Check-in is at 2pm, I came at 3:10 pm got in my room at 3:55pm. The receptionist just pointed me to the bar with half-assed directions. I asked the guy working on the grass and he pointed me to the wrong direction. I waited 45 minutes and I was yet to be picked up, went to the receptionist with a WhatsApp message saying they "couldn't find me" (Novotel can check that I was in fact at the bar and made a purchase of a beer at roughly 3:20pm). I expressed my disappointment at the delayed check-in and was not offered any sort of compensation, explanation, just "sorry sir sorry sir". The next morning, I was awoken by the Housekeeping (which is quite normal) as l had not put a DnD, but when I opened the door, I told them to please come back later, they asked when, I just said not sure but later, he insisted I gave a time. Why not let Guest Services ask me through the phone at a later time? The stay was alright, but nothing special to make this hotel 5-star worthy. When I left my room to checkout, I stayed at the bar waiting to head to the airport. I ordered Potato Wedges and 2 Cokes, the Cokes came swiftly but the Wedges took 28 minutes...Potato Wedges. Additionally, as I was waiting in the lobby, a staff approached me to strike a conversation, I can appreciate that. But, his hands were in his pocket, body language as it he were talking to his friend, not fitting of a 5 star establishment. Novotel needs to realize that this is no longer 2010 and that so much has changed. They need to upgrade their facilities, amenities, and start anticipating guest needs. If you’re not investing in renovations, get housekeeping some help, train your staff, and maintain your property well. Otherwise, what are you doing?

Dear Mr. Ryan Djuanedi, Thank you for taking the time to share such detailed feedback about your recent stay. I am truly sorry that several aspects of your visit, from the check-in process to the condition of the facilities and service interactions, did not meet your expectations or the standards we aim to provide. Your comments on room readiness, maintenance, housekeeping communication, and food service have been carefully noted and shared with the relevant teams for immediate follow-up. We are reviewing our procedures, training, and facilities upkeep to ensure these issues are addressed and to prevent similar situations for future guests. I also appreciate your observations regarding the need for upgrades and improved anticipation of guest needs — these are valuable insights as we continue to plan enhancements for our property. We truly regret that we did not deliver the five-star experience you were hoping for, and I hope we might have the opportunity to welcome you again in the future so we can provide a much improved stay. Warm regards, Guest Experience Novotel Bali Nusa Dua Hotel & Residences

Satisfying Hotel Facilities

Catatan tamu Avis 4.5/5

Daniel L. Keluarga - Ulasan terverifikasi ALL

Kamar sangat luas dan nyaman. Area parkir meskipun kecil tapi selalu tersedia space, karena saya menyewa mobil. Kolam renang sangat bersih, dengan kedalaman yang bersahabat untuk dewasa dan anak-anak. Staff hotel ramah, dan menyediakan golf-cart, sangat memudahkan untuk orang tua, karena area hotel luas. Disediakan payung di lobby dan di kamar, pas cuaca hujan romantis. Ada playgound juga untuk anak-anak. Breakfast juga enak, namun mungkin bisa lebih divariasi. Hotel yang sangat menyenangkan.

Kepada Bapak A. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bali Nusa Dua - Hotel & Residences. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami sangat senang mendengar bahwa Anda menikmati fasilitas hotel kami, mulai dari kamar yang luas dan nyaman hingga kolam renang yang bersih dan ramah untuk keluarga. Kami juga senang bahwa Anda merasa terbantu dengan fasilitas golf-cart dan payung yang disediakan, serta bahwa anak-anak dapat menikmati waktu di playground kami. Kami juga menghargai masukan Anda mengenai variasi sarapan, dan kami akan mempertimbangkan hal ini untuk terus meningkatkan pengalaman tamu kami. Kami berharap dapat menyambut Anda kembali ke Novotel Nusa Dua dalam waktu dekat, dan memberikan pengalaman yang tak terlupakan. Terima kasih telah memilih kami! Hormat kami, Guest Experience Team Novotel Bali Nusa Dua & Residence

Need improvement

Catatan tamu Avis 3.5/5

Adi S. Bisnis - Ulasan terverifikasi ALL

Ac kamar panas, setiap malam saya harus telpon engineer untuk di bantu urus, sendal hotel 1-10=2 jelek sekali sendal hotelnya, anyamannya lepas semua dan lengket ke kaki, better sendal hotel mercure nusa dua, lebih layak pakai. Wifi sinyal di kamar lemah, tapi masih cukup untuk di gunakan chatting, untuk kebutuhan bisnis agak selow.

yang terhormat, Bapak Hartono Jaya Terima kasih telah meluangkan waktu untuk memberikan umpan balik mengenai pengalaman Anda selama menginap di Novotel Bali Nusa Dua. Kami sangat menghargai komentar Anda yang berharga. Kami mohon maaf atas ketidaknyamanan yang Anda alami terkait dengan AC yang tidak berfungsi dengan baik, sandal hotel yang tidak memenuhi harapan, serta kekuatan sinyal Wi-Fi di kamar. Kami sudah mencatat semua masukan Anda dan akan segera mengambil langkah-langkah untuk memperbaiki masalah tersebut agar pengalaman menginap tamu kami semakin nyaman. Kami sangat berterima kasih atas perhatian Anda dan berharap dapat menyambut Anda kembali di hotel kami untuk memberikan pengalaman yang lebih baik. Terima kasih atas pengertian Anda. Salam hormat, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 541 ulasan 9.2/10 Lokasi
  • 1.163 ulasan 6.8/10 Kamar
  • 1.580 ulasan 9.2/10 Pelayanan
  • 44 ulasan 2.7/10 Internet
  • 445 ulasan 7.1/10 Kebersihan
  • 382 ulasan 8.3/10 Sarapan
  • 128 ulasan 9.5/10 Kebugaran/olah raga

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