Novotel Bali Nusa Dua Hotel & Residences

Pesan informasi

Novotel Bali Nusa Dua Hotel & Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 347 ulasan

Hotel yang disetujui ALLSAFE

Melihat pada peta

Deskripsi

Keistimewaan hotel

  • The Square, restoran terbuka

  • Beragam aktivitas pantai dan olahraga air

  • Spa santai dan fasilitas rekreasi

  • Nikmati pengalaman menarik dan minuman tanpa batas dengan paket MyGlass

  • Manjakan putra-putri Anda setiap hari dengan paket MyKids

Lokasi hotel

Novotel Bali Nusa Dua Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

  • Dengan pesawat

    Ngurah Rai Intl Pada 12km / 7,46 mil

GPS:-8.808674, 115.225371

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda. Anda dapat bersantai di lingkungan yang pengaturannya lega tanpa mengorbankan kenyamanan. Desain dekorasi dengan inspirasi unsur lokal membuat Anda merasa seperti di rumah sendiri.

Ulasan tamu kami

Ulasan pelanggan kami untuk
Novotel Bali Nusa Dua Hotel & Residences

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  347 ulasan

Peringkat TripAdvisor  4.0/5  3.633 ulasan

Sertifikat keunggulan 2022

Lebih agak jauh

Catatan tamu Avis 5.0/5

Gustinni Keluarga - Ulasan terverifikasi ALL

Masuk ke kompleks Nusa dua sangat jaub

Tempat yang bagus untuk keluarga

Catatan tamu Avis 4.5/5

Lyn Keluarga - Ulasan terverifikasi ALL

Semua memuaskan hanya 1 yang kurang,sarapan tidak bervariasi dan pilihannya sangat terbatas.

Kepada Ibu A. yang terhormat, Salam hangat dari Novotel Bali Nusa Dua - Hotel and Residences. Terima kasih telah meluangkan waktu untuk menceritakan pengalaman Ibu dan keluarga selama menginap di hotel kami. Kami sangat senang mengetahui bahwa resort kami menjadi tempat yang menyenangkan bagi Ibu untuk berlibur bersama keluarga. Dikesempatan kali ini kami juga ingin menyampaikan permintaan maaf atas ketidaknyamanan yang Ibu alami selama tinggal bersama kami. Kami sangat memperhatikan semua masukan yang Ibu berikan terutama mengenai variasi menu sarapan, sebagai acuan kami untuk perbaikan kualitas dan pelayanan kami. Sekali lagi, terima kasih telah menjadi bagian keluarga dari Novotel Nusa Dua Bali Hotel & Residence. Kami semua menunggu kedatangan Ibu dan keluarga kembali lagi ke hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

Good Stay

Catatan tamu Avis 4.5/5

Candra J. S. Keluarga - Ulasan terverifikasi ALL

Lokasi strategis di ITBC Nusa Dua. Room luas karena pilih tipe apartment one bedroom, tapi twin bed nya kurang besar untuk 2 adult & 2 childs. Breakfast nya kurang bervariasi, terkesan sedikit makanan nya, mungkin penataan nya yang perlu di perbaiki. Pool bagus, anak anak suka. Staff ramah. Resepsionis kurang banyak, saat menanyakan makanan via grabfood, staff sibuk melayani tamu lain. Penerangan parkir mobil kurang terang, malah terkesan gelap, saat ambil barang di mobil jadi gelap. Punya private beach via shuttle, bagus, tapi masih banyak warga lokal yang masuk, jadi tidak private lagi. Over all okei untuk stay lagi di novotel. Good stay. Thank you. Semoga ada peningkatan perbaikan kualitas.

Kepada Bapak CANDRA JEMMY S. yang terhormat, Salam hangat dari Novotel Bali Nusa Dua - Hotel and Residences. Terima kasih telah membagikan pengalaman Anda dan keluarga selama menginap di hotel kami. Kami sangat senang mengetahui bahwa resort kami menjadi tempat yang menyenangkan bagi Anda untuk berlibur bersama keluarga. Dikesempatan kali ini kami juga ingin menyampaikan permintaan maaf atas ketidaknyamanan yang Anda alami selama tinggal bersama kami. Kami sangat memperhatikan semua masukan yang Anda berikan, sebagai acuan kami untuk perbaikan kualitas dan pelayanan kami. Sekali lagi, terima kasih telah menjadi bagian keluarga dari Novotel Nusa Dua Bali Hotel & Residence. Kami semua menunggu kedatangan Bapak dan keluarga kembali lagi ke hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

Good stay

Catatan tamu Avis 4.0/5

Anonim Keluarga - Ulasan terverifikasi ALL

Stafnya ramah. Terima kasih saya sudah diupgrade kamarnya menjadi 3 bedroom apartemen. Karena saya masih belum mau makan di luar apartemen, stafnya juga memperbolehkan saya sarapan di kamar karena kebetulan saya ada pesan menu room service. Semuanya membantu untuk kenyamanan. Hanya saja AC sejak hari kedua di kamar tidak sedingin sebelumnya pas malam hari tapi overall lainnya sangat bagus

Kepada Ibu Afifi Rahmah M. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bali Nusa Dua - Hotel & Residences. Sangat menyenangkan bagi kami untuk menerima tanggapan positif dari setiap tamu kami. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa tanggapan Anda akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Dikesempatan kali ini juga kami ingin menyampaikan permintaan maaf atas ketidaknyamanannya mengenai pendingin udara dikamar. Kami akan memberitahukan kepada department terkait agar segera ditindak lanjuti dan agar kedepannya kami dapat memberikan pelayanan yang lebih baik lagi. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharapdapat menyambut kedatangan Anda kembali di hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

Kunjungan bisnis

Catatan tamu Avis 3.0/5

Anonim Bisnis - Ulasan terverifikasi ALL

Ada hal yg sgt tidak diharapkan di hotel sekelas novotel: 1. Bantalnya keras 2. Sarapan maupun makanannya buruk. Tdk variatif, tdk memenuhi harapan dasar utk sekelas novotel. 3. Ruang meeting nya juga sangat standar sekali. Hall kurang besar, sisi luar juga sangat sempit. 4. Reservasi via telepon tdk bisa, diarahkan via WA. Namun via WA yg available hanya suite, padahal sy pesen via apps pegipegi.com bisa dapat tipe yg lebih rendah. Sekian dan terima kasih.

Kepada Bapak Faiq K. yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bali Nusa Dua - Hotel & Residences. Kami menyesal bahwa Anda tidak memenuhi harapan Anda, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Kami selalu berusaha memberikan layanan yang lebih baik kepada setiap tamu kami, oleh karena itu, komentar Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi penglaman Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Salam hangat, Christophe Bernard Keramaris General Manager

Kecewa

Catatan tamu Avis 2.0/5

K. S. Pasangan - Ulasan terverifikasi ALL

Kami kecewa karena tidak mendapatkan apa yg kami harapkan sebelumnya. Details komplain kami dapat dilihat diketerangan selanjutnya karena sebenarnya lebih ke teknis.

Kepada Bapak K. yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberitahu kami mengenai pengalaman Anda di Novotel Bali Nusa Dua - Hotel & Residences. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Kami juga ingin meyakinkan Anda bahwa semua masukan Anda mengenai beberapa hal dari pelayanan kami yang dapat kami perbaiki dan tingkatkan, sudah kami catat dengan baik dan tentunya akan kami informasikan kepada departemen terkait untuk ditindaklanjuti. . Sekali lagi terima kasih telah memberikan tanggapan Anda. Kami harap agar bisa mendapat kesempatan lagi untuk memberikan pelayanan yang lebih baik kepada Anda. Salam hangat, Christophe Bernard Keramaris General Manager

Lokasi strategis, area hotel rindang

Catatan tamu Avis 4.5/5

Evie Pasangan - Ulasan terverifikasi ALL

Saya dan suami puas menginap disini.. Bed nya empuk dan nyaman, area hotel teduh dan rindang, staf ramah .. Hanya saya amenities nya kurang lengkap.. Namun secara keseluruhan sudah bagus..

Kepada Ibu Evie Y. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan tanggapan positif mengenai pengalaman menginap Anda di NOVOTEL Bali Nusa Dua Hotel & Residences. Kami sangat senang dapat menerima tanggapan positif dari setiap tamu kami. Kami akan membagikan tanggapan Anda kepada semua staff kami, yang tentunya akan memberikan motifasi bagi setiap karyawan untuk terus menjaga dan meningkatkan kualitas layanan. Sekali lagi terima kasih atas tanggapan Anda dan kami berharap agar dapat menyambut kedatangan Anda kembali di NOVOTEL Bali Nusa Dua Hotel & Residences. Salam hangat, Christophe B. Keramaris General Manager

Lingkungannya asri & terpelihara.

Catatan tamu Avis 4.5/5

Akhmad Pasangan - Ulasan terverifikasi ALL

Di lingkungan hotel masih banyak burung, tupai dan tidak takut hinggap di Balkon. Suasana yang alami serta menyejukkan.

Kepada Bapak Akhmad J. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan tanggapan positif mengenai pengalaman menginap Anda di NOVOTEL Bali Nusa Dua Hotel & Residences. Kami sangat senang dapat menerima tanggapan positif dari setiap tamu kami. Tanggapan dari Anda merupakan penghargaan bagi kami. Kami akan membagikan tanggapan Anda kepada semua staff kami, yang tentunya akan memberikan motifasi bagi setiap karyawan untuk terus menjaga dan meningkatkan kualitas layanan. Sekali lagi terima kasih atas tanggapan Anda dan kami berharap agar dapat menyambut kedatangan Anda kembali di NOVOTEL Bali Nusa Dua Hotel & Residences. Salam hangat, Christophe B. Keramaris General Manager

Sangat menyenangkan

Catatan tamu Avis 4.5/5

A. Keluarga - Ulasan terverifikasi ALL

Sangat menyenangkan stay dan menghabiskan waktu liburan Novotel Nusa dua. Ada pantai privat, kolam renang yang luas, suasana yg hijau. Healing banget

Kepada Ibu A. yang terhormat, Terima kasih telah mempercayakan Novotel Nusa Dua Bali Hotel & Residence sebagai tujuan menginap Anda saat berkunjung ke Bali. Kami sangat senang mengetahui bahwa resort kami menjadi tempat yang sangat menyenangkan bagi Anda untuk berlibur bersama keluarga. Kami akan memberitahukan komentar Anda kepada tim kami. Ulasan yang Anda sampaikan mengenai fasilitas hotel dan suasana hotel sangat memotivasi kami untuk selalu memberikan pelayanan yang terbaik. Pujian dari Anda adalah penghargaan untuk kami. Sekali lagi, terima kasih telah menjadi bagian keluarga dari Novotel Nusa Dua Bali Hotel & Residence. Kami semua menunggu kedatangan Anda kembali lagi ke hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

Oke

Catatan tamu Avis 5.0/5

Nosear Bisnis - Ulasan terverifikasi ALL

Mantab

Kepada Bapak Nosear yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan penilaian Anda mengenai pengalaman menginap Anda di NOVOTEL Bali Nusa Dua Hotel & Residences. Kami sangat senang dapat menerima penilaian positif dari setiap tamu kami. Penilaian dari Anda sangat berharga bagi kami dan merupakan penghargaan luar biasa bagi seluruh staff kami. Sekali lagi terima kasih atas penilaian Anda dan kami berharap agar dapat menyambut kedatangan Anda kembali di NOVOTEL Bali Nusa Dua Hotel & Residences. Salam hangat, Christophe B. Keramaris General Manager

Lokasi strategis, hotel dan kamarnya besar

Catatan tamu Avis 4.0/5

Akang G. Keluarga - Ulasan terverifikasi ALL

Kamar besar, kasur gede dan empuk serta bersih. Makanan cukup tapi di bawah ekspektasi sebuah hotel bintang 4/5.

Kepada Bapak Lisman S. yang terhormat, Terima kasih telah memberikan tanggapan mengenai kunjungan Anda di Novotel Bali Nusa Dua - Hotel & Residences. Kami senang mengetahui bahwa Anda memiliki kesan yang baik selama tinggal bersama kami. Dikesempatan ini kami juga ingin menyampaikan permohonan maaf apabila untuk menu makanan yang tersedia di restoran kami belum dapat memenuhi ekspektasi Anda. Masukan dari setiap tamu kami sangat penting untuk bahan evaluasi kami, karena kami ingin selalu meningkatkan kualitas layanan kami. Kami juga ingin memastikan bahwa masukan Anda telah kami sampaikan dengan departemen terkait dan akan segera kami perbaiki. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap dapat menyambut kedatangan Anda kembali di Novotel Bali Nusa Dua - Hotel & Residences. Salam hangat, Christophe B. Keramaris General Manager

Good

Catatan tamu Avis 2.5/5

Anonim Keluarga - Ulasan terverifikasi ALL

Mohon maaf untuk pelayanan hotel kurang memuaskan dan disaat saya dan keluarga mau berenang di kolam renang saya tanyakan untuk towel tapi towel tidak ada. Kalau boleh saya sarankan untuk beeakfast bisa request ke kamar

Kepada Bapak I Putu Yudha Asta T. yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bali Nusa Dua - Hotel & Residences. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, tanggapan Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Sekali lagi terima kasih telah meluangkan waktu Anda untuk berbagi cerita pengalaman menginap Anda bersama kami. Salam Hangat, Christophe Bernard Keramaris General Manager

Nyaman dan menyenangkan

Catatan tamu Avis 5.0/5

Dwi Keluarga - Ulasan terverifikasi ALL

Roomnya ok, makanan enak, poolnya bagus. Pokoknya puas deh nginep di Novotel Nusa Dua Bali

Kepada Ibu Putu Indah L. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bali Nusa Dua - Hotel & Residences. Sangat menyenangkan bagi kami untuk menerima tanggapan positif dari setiap tamu kami. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa komentar dari Anda akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi, terima kasih telah menjadi bagian keluarga dari Novotel Nusa Dua Bali Hotel & Residence. Kami semua menunggu kedatangan Ibu dan keluarga kembali lagi ke hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

DISAPPOINTING!

Catatan Tripadvisor 2.0/5

samuelryandi Ulasan TripAdvisor tersertifikasi

I stayed for 2 nights in 2 bedroom apartment suites.the room supposed to be for 4 people but we were only 3 people.the breakfast was ala carte and the server rejected me when i wanted to add for more portion american style breakfast.they said i didnt want any main course before so they gave me more fruits.doesnt make any sense when its clearly there were only 3 of us in 1 room.when i asked to have the spa at 6.45 pm they rejected us without any solution.the housekeeping service wasnt 24 hours.i wanted to use the laundry service at around 11 pm but they said they didnt have any housekeeper left. I asked for a couple of bottled water at 7 am and they told me to wait until 8 am.the reason was because the housekeeper will come at 8. I mean didnt u have anymore employee like bellman or someone else to bring it to our room?I believe in ANY 5 stars hotel the employee is not allowed to say no and should have any other solutions for any problem.this is DISAPPOINTING.I WILL NEVER COME BACK!

Dear samuelryandi, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectations. We noted your remarks and I have carefully reviewed some minor points you mentioned. Please rest assured all of your comment it has been well documented and will be certainly looked into. Thank you for sharing your experience, in the meantime wish you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Not up to standards

Catatan Tripadvisor 2.0/5

NeverieH Ulasan TripAdvisor tersertifikasi

I don't know if this is because of the pandemic so they're trying to cut corners (which can't be a reason whatsoever), but honestly, compared to other Novotels that I've been staying at before, this one is not up to Novotel standards, let alone Accor standards. The room, the service.. They do a good job in cleanliness with a skeleton staff though. But that's all i can say. Oh and if you're coming with two wheels instead of a car, never attempt to get into the main gate. Get out, your place is the back gate all the way on different street

Dear NeverieH, Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Nice couple of nights

Catatan Tripadvisor 4.0/5

geoffmark Ulasan TripAdvisor tersertifikasi

We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.

Dear Geoffmark, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding the quality of our food, as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Average Quality

Catatan Tripadvisor 3.0/5

suryonoe Ulasan TripAdvisor tersertifikasi

good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.

Dear a2zstones, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Kind Regards, Christophe Bernard Keramaris General Manager

Out of the 82% Empty Rooms and It Had to be This Room??

Catatan Tripadvisor 2.0/5

rsbj38 Ulasan TripAdvisor tersertifikasi

Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled

Dear rsbj38, Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback and I am very sorry that your experience did not meet your expectations. Your remarks have been well noted and addressed to our concerned department for further corrective measure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this point to our attention. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us. Kind Regards, Christophe Bernard Keramaris General Manager

Great property, location and service!

Catatan Tripadvisor 5.0/5

Anna K Ulasan TripAdvisor tersertifikasi

I stayed in Novotel for almost a month while waiting for my flight back home. The location is great, well maintained gardens, rooms, apartments and also great service. Great daily housekeeping service. Due to a small amount of guests at the hotel, not so. many F&B choices from the menu and not all the ingredients are available. The beach club was closed due to the fact that the Nusa Beach was closed as well, which was a big disappointment as I am a beach goer. However, I walked to the beach on a daily basis and its public space. The gym should be cleaned regularly but that would be the only remark from me. All in all, I do much recommend this property as they also have an onsite bakery, which is great in the mornings.

Relax place for family

Catatan Tripadvisor 5.0/5

Lavanan Ulasan TripAdvisor tersertifikasi

We had a family room with a pool. The pool was in shadow but it was very nice. They must buy new coffee machines for the breakfast. People where friendly. I was disappointed that they serve only non-alcoholic drinks for club member.

Dear Lavanan, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might not meet your expectations during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We thank you for sharing your remarks concerning to the Coffee Machine. I appreciate your feedbacks as it’s very important to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. On the positive note, we are glad to know that the friendliness or our staff gave you a good impact in your overall experience. Once again thank you for your feedback, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

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