Arrived with no help for luggage or even warm welcome greeting. Understand that there are trainees with their badges so it is alright if their product knowledge is bad. However the manager / colleague don't even know what is the FNB discount or even Bali tourist spots. For example, when asked about Bali Ubud swing transport option because we heard that it is a restricted area. She said she did not know if it is a restricted area but gave us the brochure for transport. One way was 450000rupiah. When asked how about coming back she said it was a external vendor they call so she do not know how. So my question to the management is if the locals are not even sure how to get around much less the tourists. And this is even more a big issue as you do not seem ti have a concierge. Maybe not all will know but i believe she could have tried to help us find out .. We wanted to change small notes because gojek/taxi rarely have change for 100k. Understand it is a huge note but she told the trainee rudely to only let us change 2 50k notes. If we don't want it then don't take it. But meanwhile , they were holding a huge bundle of notes right in front of us. I work for the hotel front desk too so I know we need change and we can't change all but even 5 of 20k would be more helpful than 50k. We asked if 1 50k 2 20k 1 10k. And she said no. We don't have. That was absurb. Fnb team was good service though and food was delicious. Room wise is like every other IBIS hotels. All is all we understand it is a budget hotel so not much to expect for luxury service. But the minimum training should be product knowledge of what your hotel offers and the area information especially for famous tourists spots..

Except location, nothing was great. Had to change room after first night as water was leaking in toilet. In room-2 even slipper were not available, the main door use to get jam, and handle was broken.

I had a great experience at Bali Kuta during my stay over two nights. Front staff were friendly and efficient. After solid sleep in a firm bed I had one of the best breakfast buffets ever in Indonesia. The coffee was perfect and the choice of fresh tropical fruit juices , including guava was also very special. The room was clean and the small questions I had about it were answered smoothly. The transfer back to the airport organised by Ibis was completed with Wayan, who was very safe and friendly driver. Wayan also taught me quite a few very interesting things about the local culture. Terima kasih, Sampai ketemu lagi!

This is our choice of hotel when we are in transit. Unfortunately, during our recent stay, the room was filled with cigarette smell in the middle of the night. Apart from that, the service is always commendable.

The staff, were friendly, hotel is in a quiet location and very easy to get to the airport.I had an early flight. There is also a shuttle available for a minimal cost. Overall it was very reasonably priced and a nice little hotel. I didn't eat there but food seemed to be available and looked ok.

Good spacious room with very good service. Only suggestion would be add more vegetarian items in the food menu :)Plus points are, very close to airport. Kuta beach is at a walkable distance where you encounter Kuta street food & most happening party places of Kuta.

I stayed for 1 night. This hotel is a bit old but it has standard room among Ibis hotels. The value for money is very good and the location is quite good. There is a mini market directly beside hotel and there is a restaurant across (Laota).

good location, and friendly staff. but the hotel made a bit of a rundown impression. especially the carpets in the hallway on 2nd floor. a big niusance were a few drunk (?) people making lots of noise in the middle of the night in the hallway.

Excellent service good room. The beds were very comfy. Near the airport. The breakfast was very good. They accommodated me vegitarian dish, made specially from the kitchen. Very very friendly staff. Lovely stay.

Room is Oke, but Television in my Room not same as my friend room... The Receptionist mentioned that slipper already in room, when i get in my room there's only one pair slipper, I expect there's 2 pair slipper and I already call Receptionist but there's no action about it, talk only. Men's Toilet near Lift access in Lobby Floor when I come in , the smell is very terrible, maybe someone used it a few minutes before i come in. The Hospitality is Very Good and Nice Service when I talk to Receptionist and in F&B waitress is also nice too. Hope Ibis Bali Kuta can give more facility to guest

This hotel is close to the airport and as we usually arrive in the middle of the night we choose to stay at this hotel as the facilities are good and the hotel arranges pick-up at the airport. The hotel is relatively new and rooms are small but very comfortable. They provide a buffet breakfast and all prices are excellent. It appears to be a business type, short stay hotel as there is no pool. We have used it before and will use it again.

I m a Accor Member but they didn t treat me so well and made me wait until 14h for the room (even if the room was available) in many Hôtel they gave me the room before 14h if I arrived earlier The breakfast is ok but not so nice

Near the airport and the famous beach Kuta.. surrounding there is a lot of good food such Lao Ta , they have the best porridge in town. Beside the food we can reach the shopping store such as Krisna , Joger anf many more..

Friendly and Humble Staff are good points from this hotel. Strategic location, near airport is another positive point. Don't worry be hungry, the hotel surrounding with Minimarket, Restaurant, Cafe, even Food Stall.

I booked the hotel for my 84 year old aunt with an airport pick up and breakfast package. The staff were very attentive and took a very good care of her, however, I had a little bit disappointment in regard to the paid breakfast. My aunt wasn't offered the breakfast, although she wasn't fuss about it, but it would be appreciated if she was offered as it was included in the booking. Booked for two nights but stayed for around 15 hours only. On the way back, the hotel provided an airport transfer for Rp.65000. Overall, it's a good airport hotel and I would like to thank you all staff who looked after my aunt on the day she stayed. I will send my aunt there again in October 2017.