Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.4/5 159 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  159 reviews

Customer review rating 1.0/5

Samuel M. Families - Confirmed reviews ALL

Bad attitude and dirty hotel

Bapak SAMUEL M. yang terhormat, Terima kasih atas ulasan yang Anda sampaikan. Kami sangat menyesal mendengar pengalaman yang tidak menyenangkan selama Anda menginap di Grand Mercure Medan Angkasa. Kami memohon maaf atas kondisi kebersihan peralatan makan serta kamar yang tidak dibersihkan dengan baik, juga atas pelayanan yang tidak sesuai harapan. kami akan investigasi hal ini dan akan segera kami tindak lanjuti guna pelayanan yang lebih baik kedepannya. Kami berharap masih bisa melayani Anda kembali di masa datang. Hormat kami, Management

Customer review rating 1.5/5

Jennifer C. Families - Confirmed reviews ALL

Old hotel building and lots of staff members need proper training. We previously knew that the building itself was an old hotel that was later converted into an Accor Group. However, as far as I know and have experienced, Accor Group has always had some kind of standard, whether it's their facilities or crew members. Throughout our stay, most of the staff members didn't really help us, i.e. at the front desk and breakfast. During breakfast, we were told to find our own seat even though they knew very well that there were no more empty tables inside the dining area, and they didn't come up with any solutions. Some reserved tables remained empty the entire time we were having our breakfast, even though it was almost around 10 am (the limit for breakfast hour). Around 10-20 pax people keep walking here and there to find some empty seats, while the staff members were busy chatting and playing around with guests with small kids. I did not mean to say that it is wrong to be friendly and entertain the guests during breakfast, but some things need to be prioritized first. I have also stayed at the other 4 and 5-star hotels, where they assist the guest to their table during breakfast. It does help to minimize the crowd in the dining area and does not leave the guests battling with each other just to get a table. We also requested the extra bed to be prepared by the time we checked in, because we would arrive late in the evening and just wanted to relax and relax for the night. They keep rejecting my request even though I've mentioned that we'll arrive late and said it can be done after check-in. When we arrived the first time on December 21st, we arrived at the hotel around 8.30 pm, and thankfully, they already set up the extra bed. However, the second time, when we came back after a few days (December 29), it was not set up, and we had to wait for an extra 10-15 minutes before heading out for dinner. We also did not have the best experience with the housekeeping service. We were given a complimentary refreshment on the day we checked in, and obviously, since it was already late, we did not finish eating the entire cake and snacks given, and were planning to finish it by tomorrow morning after breakfast. But when we came back to our room after breakfast, the room was already tidied up and the plates were empty and were outside our room. We did not know whether they ate it or they threw away the remaining refreshments. Nevertheless, it was quite disappointing to have our stuff taken and moved without asking first, even though it was just a free refreshment from the hotel. The water pressure in the shower area was weak, and the shower head was very blocked, that makes the water just sprinkle everywhere in the shower booth. It was also very hard to control the water temperature; it was either only very cold or very hot water. Due to that, we have to shower in the bathtub area (which was very flimsy and plastic-like) with no shower curtain and wet the entire bathroom every time we shower. There was also a sewage smell coming from the drain in the ensuite bathroom. Lastly, when we booked the room for December 29th to January 1st, we made payment for IDR 7,611,480 through bank transfer, which, according to the staff member, was the total amount for two rooms and one extra bed. However, during checkout, we were told that we still have an outstanding balance from the extra bed that should have been none, as we have paid the full amount before coming to the hotel. Then they admitted that the amount they gave had some miscalculation, hence the outstanding balance, but no apology was given. They did not even show any remorse nor guilt and just kept asking us to pay the outstanding balance, as if we were at fault here. We expect a lot, as it is a 5-star hotel and managed by Accor Group, but we were constantly being let down from the moment we checked in until checkout. Please make sure to give proper training to the staff members periodically to avoid these kinds of unpleasant experience to the guests, and please do some refurbishment and renovation, especially the drainage pipe and showerhead.

Dear JENNIFER C., Thank you very much for taking the time to share your detailed feedback. We truly appreciate it, as comments like yours are essential for us to identify gaps and improve our standards. First and foremost, please accept our sincere apologies for the disappointments you experienced throughout your stay , particularly in terms of service consistency, staff attentiveness, room readiness, housekeeping procedures, and facility conditions. Regarding the breakfast experience, we deeply apologize for the lack of assistance in seating arrangements and crowd management. Your feedback regarding staff prioritization and professionalism during busy hours has been noted and will be addressed through further coaching and supervision. We are also very sorry for the inconvenience caused by the inconsistency in preparing the extra bed, as well as the waiting time you experienced. Concerning housekeeping, we sincerely apologize for the mishandling of the complimentary refreshments. Items belonging to guests should never be removed or disposed of without clear confirmation, and we fully understand your disappointment in this matter. This will be reinforced with our housekeeping team to prevent any recurrence. Your comments about the shower water pressure, temperature control, drainage odor, and bathroom condition are taken very seriously. We regret the discomfort caused and have shared these points with our Engineering team for immediate inspection and long-term improvement, including refurbishment planning. Lastly, we sincerely apologize for the miscommunication and miscalculation related to your payment and the extra bed charge at checkout. this situation should have been handled with clearer explanation, and on 1 January 2026 our reservation team already text you properly for apology. Please be assured that your feedback has been shared with our management team and relevant department heads for corrective action and staff retraining. While we understand that this experience has been disappointing, we truly hope there may be an opportunity in the future for us to regain your trust and provide you with the level of service that reflects our brand promise. Thank you once again for bringing these matters to our attention. Best Regards, Management

Customer review rating 4.5/5

Zulkefli M. N. Families - Confirmed reviews ALL

Std is maintained n never less ever since we started staying there. I must comment Mr Amba at the coffee hse for his outstanding hospitality.

Dear ZULKEFLI M. N. Thank you very much for your kind feedback. We are delighted to know that our standards have been consistently well maintained throughout your stays with us. Your special mention of Mr. Amba at our restaurant for his outstanding hospitality is truly appreciated. We will be sure to share your compliments with the team, as this recognition will be a great motivation for them to continue delivering excellent service. We look forward to welcoming you back to Grand Mercure Medan Angkasafor another pleasant stay. Best Regards, Management

Customer review rating 4.5/5

Gressindo R. S. Couples - Confirmed reviews ALL

Sangat recommended

GRESSINDO R. S. yang terhormat, Terima kasih atas ulasan positif yang Anda berikan . Kami sangat senang mengetahui bahwa Anda menikmati pelayanan kami serta fasilitas hotel, termasuk beverages khas Sumatra yang kami sajikan. Apresiasi Anda menjadi motivasi besar bagi seluruh tim untuk terus menghadirkan pengalaman menginap yang berkesan dengan sentuhan cita rasa lokal. Kami nantikan kehadiran Anda kembali di Grand Mercure Medan Angkasa pada kunjungan berikutnya. Hormat kami, Management

Customer review rating 4.5/5

Dedi R. Couples - Confirmed reviews ALL

Nice

Other web-users rate our hotel

  • 157 reviews 8.8/10 Location
  • 1,020 reviews 9.1/10 Room
  • 1,226 reviews 9.5/10 Service
  • 5 reviews 9.4/10 WiFi
  • 578 reviews 9.2/10 Cleanliness
  • 431 reviews 9.1/10 Comfort
  • 411 reviews 9.2/10 Breakfast
  • 97 reviews 8.7/10 Value

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