Grand Mercure Maha Cipta Medan Angkasa 5 stars

TripAdvisor rating 3.5/5 452 reviews
Grand Mercure Maha Cipta Medan Angkasa
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Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodations

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premiere Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premiere Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Suite with 2 Bed Rooms

  • Max. number of persons: 4
  • Area: From 117
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 King Size bed

  • Max. number of persons: 3
  • Area: From 76
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

CRYSTAL JADE

Type of cuisine: Other cooking style

A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Photo non contractuelle / Strictly non binding

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,618 reviews

tripadvisor

TripAdvisor Rating 3.5/5

452 reviews

Very Pleasant Stay

TripAdvisor rating 3.5/5

Ravikumar S Family - 05/12/2019 TripAdvisor review

Stayed here for three night in late November and was pleasantly surprised. We were greeted by Ms. Vivi. She was was friendly, and very professional, and all this quite cheerfully, despite the late hour. The house is fantastic, and is spotlessly clean with comfortable rooms and bed. Great views out to the pool. The concierges were helpful during our tour to Berastagi and Danau Toba. We would definitely stay in Grand Mercure Maha Cipta Medan Angkasa if we are back in Medan. Highly recommend.

Dear Mr. Ravikumar Thank you for choosing Grand Mercure Medan Angkasa as your place of stay while in Medan. We greatly appreciate and thank you for the feedback you provide. We look forward to welcoming you back in the future. Sincerely, General Manager Grand Mercure Medan Angkasa

Excellent

Customer review rating 4.1/5

Ispry Friends - 29/11/2019 Confirmed reviews ALL

Dapet upgrade 1 tingkat

Dear Mr.Supriyatna Terima kasih telah memilih Grand Mercure Medan Angkasa sebagai tempat tinggal anda selama di Medan. Kami sangat menghargai dan berterima kasih atas umpan balik yang Anda berikan. Kami percaya bahwa umpan balik ini akan menjadi motivasi bagi semua karyawan kami untuk terus meningkatkan kualitas pelayanan kami. Sekali lagi terima kasih dan kami menunggu kedatangan Anda kembali dimasa yang akan datang Hormat kami, General Manager Grand Mercure Medan Angkasa

First dissapointment

Customer review rating 4.1/5

Lim O. K. Business - 28/11/2019 Confirmed reviews ALL

We order through accors and agoda. The no smoking room for us was not prepared as our booking. The room booked with agoda was very old, mesy and some break toiletries. The staff said at first that we cant have twin room as booked vause there are no contract with agoda ? Rom cleaness was farrr from the other grand mercure we stayed.

Dear Mr. Lim Thank you for choosing Grand Mercure Medan Angkasa as your place of stay while in Medan. We are very happy and happy to receive the feedback you provide. We look forward to welcoming you back in the future. Sincerely, General manager Grand Mercure Medan Angkasa

first experience staying at Grand Mercure Medan

TripAdvisor rating 3.5/5

kennykwk Business - 26/11/2019 TripAdvisor review

check-in. The slowest in my record. My still need to check my room where i already book what i want. Room is spacious. Toilet is a bit old. Morning breakfast, everything is so disorganized. Lobby area, constantly with live music. That was nice and great ambient. Good chinese restaurant next to the building. Guess waiting area a bit clutter at peak hour.

Dear Ms.Kenny Thank you for choosing Grand Mercure Medan Angkasa as your place of stay while in Medan. We greatly appreciate and thank you for the feedback you provide. We look forward to welcoming you back in the future. Sincerely, General Manager Grand Mercure Medan Angkasa

Good

Customer review rating 4.1/5

Elvi L. Families - 21/11/2019 Confirmed reviews ALL

Room is clean and facilities are good.. Except for air-cond is not cool, but is fixed soon because we complained to the receiptionist.. Staffs and services are good

Dear Ms. Elvi Terima kasih telah memilih Grand Mercure Medan Angkasa sebagai tempat tinggal anda selama di Medan. Kami sangat menghargai dan berterima kasih atas umpan balik yang anda berikan Kami percaya bahwa umpan balik ini akan menjadi motivasi bagi semua karyawan kami untuk terus meningkatkan kualitas pelayanan kami. Sekali lagi terima kasih dan kami menunggu kedatangan anda kembali dimasa yang akan datang Hormat kami, General Manager Grand Mercure Medan Angkasa

Clean and friendly service

Customer review rating 4.1/5

Subathra F. Families - 17/11/2019 Confirmed reviews ALL

It was very clean and pleasant environment tho we had only 1 night to spend.. Hope to stay again in future.

Dear Mr. Subathra Terima kasih telah memilih Grand Mercure Medan Angkasa sebagai tempat tinggal anda selama di Medan. Kami sangat menghargai dan berterima kasih atas umpan balik yang anda berikan Kami percaya bahwa umpan balik ini akan menjadi motivasi bagi semua karyawan kami untuk terus meningkatkan kualitas pelayanan kami. Sekali lagi terima kasih dan kami menunggu kedatangan anda kembali dimasa yang akan datang Hormat kami, General Manager Grand Mercure Medan Angkasa

Nice experience

Customer review rating 4.1/5

Masyhari F. A. Solo - 13/11/2019 Confirmed reviews ALL

The hotel is nice, food is nice, staff very helpfull

Dear Ms.Masyhari Fahmi A. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Not so impressed

Customer review rating 4.1/5

Elisa Families - 31/10/2019 Confirmed reviews ALL

we stayed in standard room. the room was not cool enough. the ac remote was broken. only got 2 towels for body. there was no face towel. lobby was hot too. the executive room was way better but there was no bath tub and the ac remote was broken too

Dear Mrs. Elisa A Salim Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel but not meet the requirement

Customer review rating 4.1/5

Muhammad Families - 31/10/2019 Confirmed reviews ALL

Lobby is huge and well maintain. Room temperature as not cool enough. Toilet not well clean and limited towel. Empty minibar but hotel require 500k deposit. Reception friendly

Dear Mr. Muhammad Syami We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good

Customer review rating 4.1/5

Balfas Business - 26/10/2019 Confirmed reviews ALL

the trip was great but the menu that being served in the morning (breakfast) was not satisfied me enough. Also the back of the cupboard fall apart so i could see the bed from bathroom.

Dear Mr. Meutia Adzilla Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good service

Customer review rating 4.1/5

Chin Y. L. Friends - 24/10/2019 Confirmed reviews ALL

very good...

Dear Mr. Chin Yam l. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 4.1/5

Fernando Couples - 24/10/2019 Confirmed reviews ALL

My husband sent an email to the hotel 1 week before our stay, requesting for the hotel to help decorate our room since its our wedding anniversary. Two days after staying there wasn't any decoration done. We talked to the front desk and was promised that they would check with their supervisor. On the 4th day, the day we checked out, there was still no reply at all. We asked the front desk again and was told that she has escalated the case to her supervisor but has yet to receive any reply from her supervisor. She talked to her supervisor but the supervisor seemed too busy and not bothered with this case. Waited for quite sometimes until the manager came to me (higher position than the supervisor). He promised to give me better services the next time I stay in their hotel ( I will not stay there anymore and who knows he would have resigned when I go back to the hotel, who will fulfill his promise then?) and waived the Rp50,000 of phone bill we used from our room. I feel that the service from a 5 star hotel could be better since we sent an email and even talked to the front desk about it, yet no reply nor apology at all even until we checked out. The front desk officer did not even mentioned about the case when we check out until I brought up the issue again. If I did not raise the issue again, I am sure they would have just ignored it forever. I know its just a small issue. If its just a normal 2 or 3 stars hotel, I would not make a fuss out it. The fact that I personally went to the front desk to request for the case to be handled and still got ignored by a 5 star hotel personnel that makes me unsatisfied.

Dear Mr. Fernando Lee Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Awesome

Customer review rating 4.1/5

Ayudya Business - 20/10/2019 Confirmed reviews ALL

Clean and nice room, good food,

Dear DR. AYUDYA RIZQI MKK We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

At least well prepared

Customer review rating 4.1/5

Lina Families - 20/10/2019 Confirmed reviews ALL

We already book for same floor and connecting room from online booking about ten days before our arrival but the receptionist set the place to another guests which just arrived there and book in there the day we arrived. So no connecting room for us but it’s okay because we have a rooms but separated room and floor.

Dear Mrs.Lina Surya Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice place to rest after long day of working

Customer review rating 4.1/5

Chatrine Business - 18/10/2019 Confirmed reviews ALL

Enjoyable and comforting room

Dear Mrs.Chatrine We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing, nice hotel and good servicespecial thanks to Ms Dinah who arrange free upgrade to Suite room, free breakfast,

TripAdvisor rating 3.5/5

Edmond123456 Business - 10/10/2019 TripAdvisor review

Special thanks to Ms Dinah Who arrange everything good such as free room upgrade to Suite room, free breakfast, free lounge access, free extra bed The best hotel @ Medan I ever stay Will be back when I go to Medan

Dear Mr.Edmond We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad start

Customer review rating 4.1/5

Zani Business - 07/10/2019 Confirmed reviews ALL

Was a paid corporate booking, and the reception staff ask me to pay, later on he checked and all cleared. Should check first

Dear Mr.Rachman Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good

Customer review rating 4.1/5

Florentinus A. W. Business - 07/10/2019 Confirmed reviews ALL

excelent services, but room interior look like to improve with new interior and also your gym equipment should be on fit condition. Thank you

Dear Mr. Florentinus W. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant Stay but Need Improvement

TripAdvisor rating 3.5/5

encikzamzuri Friends getaway - 06/10/2019 TripAdvisor review

Overall it’s a good hotel, except for some personal views. Waiting time for check in at counter is a little too long. No one at the Priority Counter for Gold Member. No urgency towards waiting customers even though there is 2 counters available & 4 front destkstaff is at the counter. Wasn’t served welcome drinks while waiting until asked and still no respond and have to remind again. The front desk staff have to go to my room again to get my passport to be scanned again because it was not captured at the counter. During check out was pleasant and fast at the counter and still no one at the Priority Desk.

Dear Mr. Zamzuri We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome service.

Customer review rating 4.1/5

Rf Business - 29/09/2019 Confirmed reviews ALL

The receptionist is very kind to help.

Dear Mr. Riser Fahdiran We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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