Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.4/5 157 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  157 reviews

Customer review rating 3.5/5

Yogya A. E. Families - Confirmed reviews ALL

I have plan this stay for leisure in this hotel, unfortunately there's A. problem in sumatra because of blackout, before stay there's A. FO contracting me in whatsaap asking for my arrival and confirming about me prefred to stay unupgrade because i prefer my room with bathtub, i tell them that i will arrive at 2pm but then i arrive at 5pm sadly when i go to my room the light goes off so i have to call for help but sadly after they fix it goes off again, it definitely give me A. hard time because i want to rest, so i decide to go to restaurant while waiting for them to fix it. In the restaurant while eating there's A. staff get briefing from their perhaps supervisor, it kinda disturbed me because the supervisor get mad at the staff for doing something he shouldn't, i mean you can do your briefing in A. better place not in public space especially in fornt of guest. Also i kinda disappointed because theres no welcome amenities when i arrive even when i arrive at 5pm, i have to ask them for it.

Customer review rating 5.0/5

Arvindkumar T. Business - Confirmed reviews ALL

the 2 days stay was really amazing, the room cleaning, reception hospitality food, maintenance of the old articles really amazing

Dear ARVINDKUMAR T., Thank you very much for your wonderful review. We’re truly delighted to hear that your 2-day stay was such an amazing experience. It’s especially rewarding to know that you were pleased with the room cleanliness, our reception hospitality, the food, and the maintenance of the hotel. Your kind words mean a lot to all of us and will be shared with the team as motivation to continue delivering memorable experiences to every guest. We look forward to welcoming you back again to Grand Mercure Medan Angkasa for another enjoyable stay. Sincerely, Management

Customer review rating 3.5/5

Hendra Business - Confirmed reviews ALL

Well located, spacious room and good service from Riska - team F&B

Dear Hendra Chua, Thank you very much for your kind feedback , We are delighted to hear that you enjoyed our good location, spacious room, and the service provided during your stay. Your special appreciation for Riska and the F&B Service team truly means a lot, and we will gladly share your compliments with them as motivation to continue delivering excellent hospitality. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another pleasant stay. Sincerely, Management

Customer review rating 4.0/5

H. H. Solo - Confirmed reviews ALL

Service is okay, staff is friendly, one minor issue is the shower head is broken in my room

Dear H., Thank you for sharing your feedback regarding your stay at Grand Mercure Medan Angkasa. We are pleased to know that you found our service satisfactory and our staff friendly. At the same time, we sincerely apologize for the inconvenience caused by the broken shower head in your room. Your feedback has been shared with our Engineering team for immediate attention and repair. We truly appreciate your feedback and hope to welcome you back for an even better experience in the future. Best Regards, Management

Customer review rating 4.0/5

Chong W. W. Business - Confirmed reviews ALL

friendly and helpful staffs

Dear CHONG W. W., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

Other web-users rate our hotel

  • 168 reviews 8.7/10 Location
  • 1,020 reviews 9.1/10 Room
  • 1,245 reviews 9.4/10 Service
  • 7 reviews 8.1/10 WiFi
  • 595 reviews 9.1/10 Cleanliness
  • 453 reviews 9.2/10 Comfort
  • 405 reviews 9.3/10 Breakfast
  • 65 reviews 9.2/10 Pool

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