Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.4/5 160 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Grand Mercure Maha Cipta Medan Angkasa - Image 4
Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  160 reviews

TripAdvisor Rating  4.7/5  2,545 reviews

Needs improvements…

TripAdvisor rating 2.0/5

maximilian1988 TripAdvisor review

Grand Mercure Maha Cipta Medan Angkasa is, on paper, a five-star hotel, and at first glance it does have some positive aspects. The staff is generally friendly, and the building itself could be considered attractive. Unfortunately, the overall experience falls well short of what is expected at this level and price point. One of the most disruptive issues was noise. During breakfast, vacuum cleaning was constantly happening around guests, which felt highly unprofessional and completely inappropriate for a supposed five-star environment. Even worse, after upgrading to an Executive Deluxe room on the 10th floor, we were exposed to construction noise directly above our room for the entire seven-day stay. This was never proactively communicated or compensated. Sound insulation is another major weakness. The windows and doors facing the street are extremely thin, making it feel like you are sleeping right next to a busy, horn-filled traffic circle. Restful sleep is simply not guaranteed here. The most confusing experience happened at night: vacuum cleaning in the corridor around 1:30 AM. When calling the reception to complain, communication was poor, and we were seriously asked whether we would also like our room to be vacuumed at that time. This level of misunderstanding is unacceptable for a hotel positioning itself as premium. On top of that, the hotel—especially the pool area—feels clearly outdated. Whatever justified the five-star rating may have existed 20 years ago, but today the facilities no longer match modern expectations. The entire property would benefit from a major renovation. In summary, the price-to-performance ratio does not work. Expectations for a five-star hotel are not met, neither in comfort nor in operational standards. Friendly staff alone cannot compensate for constant noise, poor soundproofing, outdated facilities, and serious service coordination issues. Two stars for potential, but the execution is far below the promise.

Service

TripAdvisor rating 5.0/5

Mawar L TripAdvisor review

Service of the hotel is so good. The best hotel which i've ever stay.

Dear Mawar, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

Customer review rating 4.5/5

Zulkefli M. N. Families - Confirmed reviews ALL

Std is maintained n never less ever since we started staying there. I must comment Mr Amba at the coffee hse for his outstanding hospitality.

Dear ZULKEFLI M. N. Thank you very much for your kind feedback. We are delighted to know that our standards have been consistently well maintained throughout your stays with us. Your special mention of Mr. Amba at our restaurant for his outstanding hospitality is truly appreciated. We will be sure to share your compliments with the team, as this recognition will be a great motivation for them to continue delivering excellent service. We look forward to welcoming you back to Grand Mercure Medan Angkasafor another pleasant stay. Best Regards, Management

Customer review rating 4.5/5

Gressindo R. S. Couples - Confirmed reviews ALL

Sangat recommended

GRESSINDO R. S. yang terhormat, Terima kasih atas ulasan positif yang Anda berikan . Kami sangat senang mengetahui bahwa Anda menikmati pelayanan kami serta fasilitas hotel, termasuk beverages khas Sumatra yang kami sajikan. Apresiasi Anda menjadi motivasi besar bagi seluruh tim untuk terus menghadirkan pengalaman menginap yang berkesan dengan sentuhan cita rasa lokal. Kami nantikan kehadiran Anda kembali di Grand Mercure Medan Angkasa pada kunjungan berikutnya. Hormat kami, Management

Customer review rating 4.5/5

Dedi R. Couples - Confirmed reviews ALL

Nice

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Other web-users rate our hotel

  • 150 reviews 8.6/10 Location
  • 986 reviews 9.1/10 Room
  • 1,183 reviews 9.4/10 Service
  • 10 reviews 9.6/10 WiFi
  • 548 reviews 9.1/10 Cleanliness
  • 418 reviews 9.1/10 Comfort
  • 407 reviews 9.2/10 Breakfast
  • 365 reviews 8.6/10 Amenities

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