Dear H., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback following your recent business trip with us. We are pleased to know that you had an enjoyable experience and that the arrangements from arrival through departure went smoothly. It is truly appreciated that you have highlighted this positive aspect of your stay. At the same time, we sincerely apologize that certain aspects of your experience did not fully meet your expectations. We regret that the Wi-Fi connection speed was less than satisfactory and that our breakfast selection could have offered a better variety. We are particularly sorry to learn that you did not feel sufficiently recognized and appreciated as a valued Platinum Member. We understand the importance of acknowledging our loyal members, and we regret that we missed the opportunity to make you feel more special during your stay. Your feedback has been well noted and will be shared with the relevant teams for further attention and improvement. Please rest assured that your comments are valuable to us as we continuously strive to enhance our facilities and deliver a more personalized experience to our guests. We sincerely hope to have another opportunity to welcome you back and provide you with the exceptional hospitality and recognition you rightfully deserve as one of our valued members. Hormat kami, Management

Dear Khaidir K., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your feedback with us. We are delighted to know that David and our restaurant team made such a positive impression through their excellent service and professional hospitality. Your kind recognition will certainly be shared with David and the entire team as a wonderful source of encouragement. On the other hand, we sincerely apologize for the inconvenience you experienced with the Wi-Fi connection, particularly as you were unable to connect your laptop during your stay. We understand how important reliable internet connectivity is, especially for our valued Platinum Members who may require seamless connectivity for their business and personal needs. Please be assured that your feedback has been noted and will be shared with our IT team for further investigation and improvement. Thank you once again for your valuable feedback and continued loyalty as a Platinum Member. We look forward to welcoming you back and providing you with an even more seamless and memorable experience. Sincerely, Management

Dear Jean W., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are delighted to know that you enjoyed the warm hospitality of our team, the service provided by our colleagues, and the comfort of your upgraded Premiere Room. Your kind appreciation is truly encouraging to our entire team. At the same time, we sincerely appreciate your feedback regarding the condition of our standard room bathrooms and the quality of our bath towels. We apologize for the inconvenience caused by the unpleasant odor. Please be assured that your comments will be shared with our Housekeeping and management teams for further evaluation and improvement. We also appreciate your observations regarding our location and traffic conditions, as well as your suggestions concerning the ALL Gold membership benefits. While the recognition and benefits are subject to Accor ALL programme terms and conditions. Thank you once again for your constructive feedback and for recognizing the value we strive to offer. We hope to have the pleasure of welcoming you back and providing an even better experience on your next visit. Sincerely, Management

Dear Tze H. T., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are particularly concerned about your experience with our restaurant team regarding the takeaway tea request, as well as your concerns about room condition, luggage assistance, and Wi-Fi connectivity. This is certainly not the level of service we strive to provide, and we understand your disappointment, especially given your ALL Platinum membership and your wife's condition at the time. Please be assured that your feedback will be shared with the relevant departments for further review and improvement, particularly in ensuring consistent service standards, maintaining our room facilities, and enhancing our internet connection. We truly value your loyalty and regret that we fell short of providing the comfortable and personalized experience you deserve. We hope to have the opportunity to welcome you back and restore your confidence in our service. Sincerely, Management

Dear Jonson L., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback and for your loyalty as a Gold member. We are delighted to hear that you enjoyed the warm welcome from our reception team, the calm atmosphere, and the cleanliness of your room. As a valued Gold member, your continued trust means a great deal to us. We are committed to providing attentive, personalized service and a comfortable experience that reflects the standards of hospitality you deserve. We look forward to welcoming you back and making your next stay just as pleasant and memorable. Sincerely, Management

Dear Andrei Y., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your detailed feedback following your stay at Grand Mercure Medan Angkasa. We are pleased to know that you enjoyed our convenient location, breakfast selection, and the friendliness of our team. We also sincerely appreciate your recognition of our sustainability initiatives and your support as an ALL Silver member. However, we regret to learn that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for the musty smell in your room and the maintenance issues you encountered. Your comments have been shared with the relevant departments for further review and follow-up, as we continuously strive to maintain a comfortable and pleasant environment for our guests. We also take your concerns regarding guest privacy and credit card security very seriously. Protecting our guests' personal and payment information is essential, and we apologize for any discomfort this situation may have caused. Your feedback will be addressed with our Front Office team to reinforce the importance of proper payment handling procedures and respect for guest privacy. Thank you once again for your valuable feedback and for acknowledging our efforts toward more sustainable hospitality. Your comments help us identify areas where we can improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Management

Dear Uzeyir A. E., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for your continued trust in our hotel. We are delighted to know that our team was able to assist with your wife's accommodation and ensure a pleasant experience. Your kind words about our helpful staff and the confidence you place in us as your preferred choice are truly appreciated. We also value your loyalty as a Classic member and look forward to continuing to provide you with attentive service and comfortable stays. Thank you once again for your support. We look forward to welcoming you and your wife back in the near future. Sincerely, Management

Dear Muhammad H., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback and for your continued loyalty as a Platinum member. We sincerely appreciate you taking the time to share your experience with us. We regret that some aspects of your stay did not fully meet your expectations, particularly regarding room cleanliness, breakfast selection, hi-tea variety, and Wi-Fi connection speed. We understand how important these details are in ensuring a comfortable and enjoyable stay, and your feedback will be shared with the relevant teams for further evaluation and improvement. We would also like to inform you that our gym is currently undergoing renovation as part of our efforts to improve our facilities and enhance the overall guest experience. We apologize for any inconvenience this may cause and appreciate your kind understanding during this period. Thank you as well for sharing your thoughts on our sustainability efforts. Your feedback is valuable in helping us continuously improve our services and facilities. We truly value your feedback and hope to have another opportunity to welcome you back for a more satisfying experience. Sincerely, Management

Dear Abdul A. J., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback and for your continued support as a Classic member. We are pleased to know that you enjoyed the pleasant environment and delicious food during your stay with us. We also appreciate your feedback regarding the Wi-Fi connection speed and we sincerely apologize for any inconvenience you may have experienced. Your comments have been noted and will be shared with the relevant team for further evaluation and improvement. Thank you for helping us improve our services. We look forward to welcoming you back and providing you with an even better experience on your next visit. Sincerely, Management

Dear Ena A., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the room air conditioning, especially as the temperature remained too cold despite being adjusted. We will share this with our Engineering team for further checking. We also apologize for the inconvenience during weekend breakfast, particularly the waiting time for a table due to the crowd. Your comments regarding seating arrangements and breakfast variety have also been shared with our F&B team for further improvement. We truly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay. Warm regards, Management

Dear Charles T., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for choosing us for a short escape with your wife. We are delighted to know that you enjoyed your time with us, and we truly appreciate your loyalty as an ALL Accor Gold member. Thank you also for your feedback regarding the WiFi connection speed. We sincerely apologize if the connection did not meet your expectations. Your feedback has been shared with our team for further review and improvement. We hope to welcome you and your wife back for another relaxing and memorable stay with us. Warm regards, Management

Dear Dakka S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-out and for the lack of proper assistance and explanation regarding our Fast Check-Out facility. We understand the importance of a smooth and efficient departure. Your feedback has been shared with our Front Office team for further improvement, particularly in ensuring that our colleagues are well informed about the Fast Check-Out procedure and able to assist guests appropriately. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Management

Dear Aleksandr N., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our hotel and especially our spacious swimming pool. Your kind words are truly appreciated. At the same time, we sincerely apologize that the WiFi access and connection speed did not meet your expectations. Please rest assured that your feedback has been shared with our Engineering and IT teams for further review and improvement, as providing reliable and seamless internet connectivity is important to us. We truly value your comments as they help us enhance our services, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable experience in the near future. Warm regards, Management

Dear Celine M., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your wonderful feedback. We’re delighted to hear that even during your one night stay, you had a great experience with our amazing team and enjoyed the comfort of your room. It’s especially lovely to know that our friendly service made a positive impression on you. Thank you as well for your continued loyalty as an ALL – Accor Live Limitless Classic Member. We truly appreciate your trust and hope to welcome you back for a longer and even more enjoyable stay next time. Warm regards, Management

Dear Keng J. L., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your warm and heartfelt feedback We are delighted to know that you received a warm welcome from our team and that Grand Mercure Medan Angkasa feels like a second home to you. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty as an ALL – Accor Live Limitless Gold Member. We also appreciate your breakfast rating of 70/100. Your feedback on the breakfast selection is valuable to us and will be shared with our Food & Beverage team for further evaluation and improvement, particularly in ensuring a wider and more satisfying selection for our guests. We look forward to welcoming you back and providing an even better experience on your next stay. Warm regards, Management

Dear Daniel C., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for choosing to stay with us again and for taking the time to share such a thoughtful review. We are delighted to know that your recent family stay was consistent with your previous experience and that you enjoyed the comfort of your room, our services, and the breakfast selection. We are especially pleased to hear your appreciation for our Front Desk team for providing a smooth check-in and check-out experience, as well as our Restaurant team for assisting with your family’s seating arrangements. We will certainly share your kind words with the teams, as recognition such as this is a great motivation for our colleagues. We also appreciate your suggestion regarding the breakfast selection, particularly the addition of baguette or sourdough bread. Your feedback has been noted and will be shared with our Food & Beverage team for consideration in our continuous efforts to enhance our breakfast offerings. As one of our valued ALL Platinum members, we truly appreciate your continued loyalty to Grand Mercure Medan Angkasa. It was our pleasure to welcome you and your family, and we look forward to creating another enjoyable stay for you on your next visit to Medan. Sincerely, Management

Dear Raka S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for sharing your feedback. We are delighted to know that you had a fantastic and comfortable stay with us and that our attentive team contributed to your experience. We also appreciate your feedback regarding gluten-free options at our restaurant. We will share this suggestion with our Food & Beverage team for further consideration. Your feedback on the Wi-Fi connection speed is equally valuable, and we will forward it to the relevant team for evaluation and improvement. Thank you for your continued support as an ALL Classic member. We look forward to welcoming you back for another comfortable stay Warm regards, Management

Dear Hansen K., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your valuable feedback. We are pleased to know that you appreciated our strategic location, comfortable room, and the friendliness and courtesy of our team. It is always encouraging to hear that our hospitality contributed positively to your stay. We truly appreciate your loyalty as an ALL Platinum Member and thank you for your continued trust in Grand Mercure Medan Angkasa. We also appreciate your comments regarding the condition of the property. We understand that some areas of the hotel may reflect its age. We would like to share that renovation and improvement works are currently ongoing in several areas of the hotel as part of our efforts to refresh and enhance our facilities. We truly appreciate your patience and understanding while these improvements are being carried out. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Grand Mercure Medan Angkasa and provide you with an even more comfortable experience in the future. Sincerely, Management

Dear Jansen S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for sharing your feedback and for choosing Grand Mercure Medan Angkasa for your first five-star hotel experience in the city. We are pleased to know that you had a comfortable stay overall and appreciated the warm hospitality provided by our team. We also truly value your honest feedback regarding the areas where we still have room for improvement. Your comments are important to us as we continue working to enhance our facilities and services in the future. We are especially grateful for your loyalty as an ALL Accor Platinum member and appreciate your continued trust in our hotel. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit. Warm regards, Management