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Grand Mercure Maha Cipta Medan Angkasa 5 stars

Name: Grand Mercure Maha Cipta Medan Angkasa
Address: MEDAN, 20235, INDONESIA
Telephone: (+62)614555888
Rating: 4.1

Customer review rating 4.1/5 1,683 reviews

ALLSAFE approved hotel

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Grand Mercure Maha Cipta Medan Angkasa

Upscale hotel for business and leisure

Located right in Medan's business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kuala Namu International Airport and walking distance from Train Station (Railink - Airport-to-City train). Unrivaled spacious rooms for everyone, equipped with complimentary WiFi and contemporary furnishing, luxurious bedding and flat-panel TV. Our Grand Ballroom can accommodate up to 1200 person.

Being in Medan's Business and Shopping districts, Grand Mercure Medan Angkasa is located a one hour car ride from Kuala Namu International Airport and within walking distance to the Train Station (Railink - Airport-to-City Center Express Train) .

Grand Mercure Medan Angkasa hotel is the perfect place to stay and explore the city, whether to visit historical sites or enjoy its unique cultural diversity.

Hotel extras

The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.
The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway
The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Public outdoor parking
- Public indoor parking
- Well-lit parking
Wheelchair access
Babysitting on request
Air conditioned
- Air conditioning
- Automatic air control
- Air Conditioning
Reception open 24 hours a day
Dry cleaning / Ironing
Cash machine
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
- Natural swimming pool
Fitness centre
Well-being
- Jacuzzi
- Massage
- Sauna
Babysitting on request

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

7 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Orchid Restaurant, Violet bar and Executive lounge are open with social distancing measures in place. The pool is open with max 5 guests at any one time in the pool and reduced number of lounges. The fitness room and spa is closed. Breakfast buffet is available with maximum 30 persons at one time in the restaurant.

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235
medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
POLONIA At 6km / 3 miles
By train
MEDAN TRAIN STATION At 1km / 0 miles
By train
STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodation(s)

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

Accessible room

Max. number of persons: 4
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

Accessible room

Max. number of persons: 4
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

Accessible room

Max. number of persons: 4
Area: From 38 m² / 409 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

Accessible room

Max. number of persons: 4
Area: From 38 m² / 409 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Room with 1 King Size Bed

Accessible room

Max. number of persons: 4
Area: From 48 m² / 517 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

Accessible room

Max. number of persons: 4
Area: From 117 m² / 1259 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Lunch

11:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

15:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

VIOLET BAR

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 680 m²
Maximum capacity: 500 people
Maximum banquet capacity: 40 people

Find out more

Need some change

Ardi_RD Business - 22/06/2020 TripAdvisor review

Previously, i rarely find reception to ask help. But nowadays, i have to. I don't know why, maybe a new regulation during pandemic or something like that. I have to call reception to ask few thing such as face towel, notes and pen, sometimes even bar soap i also need to ask. Overall, i still like to stay at Grand Mercure Maha Cipta Medan Angkasa. just an opinion to consider. Thank You. Ardi Putera

Dear Mr. Ardi Putera, Greetings from Grand Mercure Medan Angkasa, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

unforgetable stay during the pandemic

Husnul K. Families - 01/04/2020 Confirmed reviews ALL

at first, i was quite upset because our room äutomatically" upgraded into premier which doesnt provide bath tub. At the beginning i was booking for deluxe room because there is bath up facilities so our kids could spend a lot of time just in-room splashing water without going to the pool considering the situation. Knowing that, i propose to use my free upgraded voucher so i can get more upgraded room to executive one, because i wont be able to use the bath tub after all. but the officer said i wasnt allowed to do that because my room was already äutomatically" upgraded - in which i wasnt asking for actually - being disappointed and they left me no choice, then i accepted the situations, because we were going to celebrate one of our daughter's birthday in staycation at mercure. knowing one of my daughter is having a birthday that day, they send me some fruits a birthday cakes to our room. It was quite surprised us a lot, our daughter was very happy to have a birthday cake in her room that day. it pays all our disappointment that day. Thanks Mercure Medan!!

Dear Mr. Husnul k. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good service

Mimiek W. L. Business - 17/03/2020 Confirmed reviews ALL

The staff are nice and friendly. The place also comfortable.

Dear Mrs.L. Mimik We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good hotel at all

Agus S. Business - 11/03/2020 Confirmed reviews ALL

I stay here for 2 night, 6 - 8 March 2020. Strategic Location Helpfull staff Spacious Room Room Smell good and clean. Good Hotel at All

Dear Mr. Agus S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Gd stay

Paul Families - 03/03/2020 Confirmed reviews ALL

Nice

Dear Mr. Paul Kusuma We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Its a good stay

Tiffany I. D. Business - 01/03/2020 Confirmed reviews ALL

It was good stay there, such a great value for the price that we got. I was amazed with the hospitality and the great manner from front office staff right after check in process, they keep greet me by my name.

Dear Mrs. Tiffany Inzan We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkas

Nice stay

Per F. K. Business - 29/02/2020 Confirmed reviews ALL

Needed a one night stay and got what i needed.

Dear Mr. K. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is truly a joy knowing that your latest stay with us was nothing, but a flawless one. It delights us even more to know that you loved the employees and the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Wonderful stay

Irwansyah Business - 26/02/2020 Confirmed reviews ALL

I love the hotel , employees , food in breakfast. The room are amazing with very nice view. Only one thing missing ( knowledge of bartender ) at least he have to knows how to make classic cocktails. I think he need more training. Overall is fantastic!

Dear Mr. Irwansyah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is truly a joy knowing that your latest stay with us was nothing, but a flawless one. It delights us even more to know that you loved the employees and the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Newly refurbished room

Karim S. Families - 25/02/2020 Confirmed reviews ALL

Every time I visited Medan I always stay at this hotel because of location and friendly price. This time I got a newly refurbished room. Very nice and comfortable. Being a Platinum member I also have the benefit for free afternoon tea and happy hour at Executive lounge

Dear Mr. Karim S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Nice hotel

Irfansyah N. Families - 25/02/2020 Confirmed reviews ALL

Nice hotel with spacious room. We stayed at Executive room and there was an entry room which is more usefull if filled with a pair of small sofa. The down graded item is your restaurant, the taste very salty, some foods were empty also variety of foods were limited, such as during our visit there was not noodle food.

Dear Mr. Irfansyah Nsution We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. I am extremely glad for having your review online and knowing that you loved our spacious room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Horrible service

Budi H. Business - 25/02/2020 Confirmed reviews ALL

I hope stay in 5 star give 5 star xperience...but i've got really disappointed....start with not cold Air conditioner....got sinyal in another room 5 floor...no piority service ...no towel in bath room and give bad towel...and close with bill in no accor benefit applied...4 night ...and looks like nightmare...the good thing food was delicious but must make different menus...cause in 5 days...i always got 90% same menu...

Dear Mr. Budi We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Anonymous Business - 24/02/2020 Confirmed reviews ALL

When we arrive 10pm my husband fell on the fish pool where the smoking area chairs and tables are too big when 4 people sitting then not much walkway thats why the falling accident happen, his microsoft pro loptop end up broken because of water. We order room service and laundry i cant sign in for room bill has to be paid cash next day we ask reception why they said because deposit not enough they should inform us when we check in. Frst breakfast a waitress cleaning table next to me there were spoon fork and knife was not used one of the knife has marks so she tried to clean with the cloth she used to clean the table not sure if she put it back that knife together where the clean ones were. Amazing to experience things like this with ACCORS members hotel we often stay with ACCORS hotel so far never experience like this.

Dear Mrs. Cynthia Andersen We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Anonymous Business - 22/02/2020 Confirmed reviews ALL

overall services and your hospitality was excelence. but for me only one you must improved. about food when we having a breakfast. sorry to say, make it change for the better.

Dear Mrs. Hesti Hardini We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

located ok, good stay

Mhara Families - 20/02/2020 Confirmed reviews ALL

CLEANLESS ROOMS IS OK MY BREAKFAST USING A VOUCHER AND MANY BREAKFAST MENU AND THE TASTE IS GREAT HOSPITALITY OF HOTEL EMPLOYEE IS OK ONCE The WIFI : OK THE LOCATION IS LUMAYAN JAUH FROM AREA MEDAN BARU BUT STILL OK OVERALL I LOVE STAYING HERE.

Dear Mrs. Mawar Hara We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Comfort

Tony Couples - 18/02/2020 Confirmed reviews ALL

You have a good services

Dear Mr. Tony We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is a pleasure to receive positive feedback. It is more delightful for us to know that you have enjoyed your stay with us. Thank you for sharing your experience with Grand Mercure Medan Angkasa. We hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good services

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Much smiles and good services. But a monotonous breakfast menu.

Dear Mrs. Helen We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

very comfort

Hendra L. Solo - 24/01/2020 Confirmed reviews ALL

I am very satisfied with services also the staff when i am asking for the help, the responds me very fast also the property and secure is quite good

Dear Mr. Hendra We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Excellent

Esra M. S. Families - 16/01/2020 Confirmed reviews ALL

Nice and comfortable room, good breakfast and excellent service !

Dear Mrs. Esra We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Very pleasant stay

Mike Business - 13/01/2020 Confirmed reviews ALL

Friendly staff great room great hot tub and sauna

Dear Mr. Michael Hill We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Would stay here again

Belinda C. Families - 07/01/2020 Confirmed reviews ALL

Check-in process went smoothly and the staffs were very helpful. Welcome drinks were impressive! Improvements to be made, maybe install an elevator on the basement because I had to carry my 16kg luggage from the basement to the check-in floor via stairs. Also, the air-con wasn't cold enough and it was already at the lowest temperature.

Dear Mrs. Belinda We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Our most recent 20 reviews

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Hotel extras