Overall a pleasant stay. Minor inconvenience came from the bathroom area. There was a leakage under the sink, small flood, and unpleasant smell

My family felt very happy while staying at the hotel. The facilities are complete. The children also happy because they can enjoy the swimming pool facilities.

Everything was great, only 1 that not went well. The TV for HBO and few chanel had bad signal.

Delicius breakfast Like it

Cozy and clean room

Overall place is good and clean. But the food in breakfast is so standard. Not many food we can choose.

I had a total of 6 nights stay in Mercure Angkasa in the span of two weeks. I also recommended my friends this hotel and it's their first time in Medan. I'd like to rant about the service and the room that I got the second time I checked-in. I was originally given room 824, it was so small and old. Previously, I got room 615 and it was cleaner and bigger than 824. My sister went down to talk to the receptionist regarding this and requested to move to another room. The receptionist seemed extremely annoyed and uninterested in helping us. She kept saying "make sure the room isn't used yet", as if we're so stupid? Why not just send someone to check instead of keep repeating the same thing to your guest? My sister was complaining about how the receptionist talked to her and luckily she didn't remember to read the name tag. Second of all, we got our new room, 610. The room was as good as 615 but it's filthy. I found lots and lots of debris and lint on the carpet. I found cigarette butts in the trash bin even though we just checked in. Bedsheets and pillow sheets smelled so disgusting I think they weren't changed. And I've heard a lot of rumours that this hotel has guests who are doing covid19 self-quarantine. Obviously, I was thinking about how unsanitary it was if the sheets really weren't changed. The good thing is, when I requested the room service to vacuum and clean the trash bin, they quickly delivered. I didn't have the heart to ask them to change the sheets so I ended up spraying the whole thing with alcohol spray. In this pandemic era, I think it's REALLY important to sanitize every single thing in the room. Even the light switch and TV remote. I hope that Grand Mercure Angkasa can take my inputs into account. We won't mind paying a little bit more or waiting a little bit more to check-in to our rooms as long as the sheets are fresh, rooms are clean and sanitized. Thank you.

Very comfortable bedroom and super friendly staffs. Will sure come back another time!

I had a city view,clean room, comfy bed+pillow

It was a two night staycation to work and enjoy some quite moments in between. The room amenities were very fitting for that purpose, with working desk, chair with foot rest for reading or just relaxing. A large window allowed for bright natural lighting. The room I stayed in had good view of the hotel swimming pool and a piece of the city. Although I did not hear the traffic noise during my stay, the room was not entirely soundproof. The sound of loud speaker could still pierced through. The staff were very helpful and friendly, although request for room service could have been attended to faster. Perhaps, the hotel was understaffed. Room cleanliness was acceptable. Nevertheless, I have to point out that I was surprised to find the water heater kettle still had remaining water inside when I wanted to use it. I also found the floor of the restaurant to be a bit slippery or oily. It would be nice if the hotel could make use the piano on the lounge, just to give it a warmer or intimate ambience. Overall, I quite enjoyed my stay there.

Please improve your breakfast menu. We can’t eat same menu everyday. Especially if we take a long stay, it’s very boring

We have a nice experience during our staycation here for short holiday!

Delicious food Cozy Room Luxurious furniture Best kindly services

The food is good, the room is clean, service was great, but there a hole at the bathroom ceiling..

I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.