Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.6/5 253 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ORCHID RESTAURANT

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  253 reviews

TripAdvisor Rating  4.5/5  2,138 reviews

Happy with hotel

TripAdvisor rating 5.0/5

FookOn Solo travel - TripAdvisor review

Stayed for one night only. Late checkin and early checkout. Nice room and staff were friendly and helpful

Good

TripAdvisor rating 5.0/5

Wanderer49239312095 TripAdvisor review

Review for Grand Mercure Medan As a solo traveler from the UK, I stayed at the Grand Mercure Medan for a brief transit on my way to Bukit Lawang. I was truly impressed by the level of service and comfort this hotel provided, making it an ideal stopover before continuing my journey into the jungle. From the moment I arrived, the reception and concierge teams went out of their way to ensure I felt welcome and well taken care of. The staff at the front desk were warm, efficient, and quick to provide recommendations and directions, even offering tips for my trip to Bukit Lawang. They understood exactly what a traveler like me needed, from local insights to arranging transportation, and handled everything with ease and professionalism.

Dear Somkiat Saepung, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Nice

TripAdvisor rating 5.0/5

Anin D TripAdvisor review

I was impressed for the service in Grand Mercure Medan, during my stay it was very comfortable and all the staff was kind and helpful When I was check in the receptionist was so kind and give all information clearly This hotel are highly recommended

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good stay

Customer review rating 5.0/5

Intan Couples - Confirmed reviews ALL

Super room

Dear LIM INTAN , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

A luxury diarrhea?

TripAdvisor rating 1.0/5

Heimir Arnar B TripAdvisor review

This hotel is terrible. Do not eat from the restaurant, you will get food poisoning. I have spent 3 days here and have been sitting on the toilet for 2 days. If you call room service they only seem to have fried rice. Everything else seems to be unavailable. Last night i called to order a tiramisu cake as i thought most likely i wouldn't get diarrhea from eating that, but no, unavailable. Today i tried to order a hamburger, but no, unavailable. All that seems to be available is fried rice in various combination with either chicken or prawns. The stuff that i got sick from. The room is extremely noisy and windows seem to be from single pane glass. Lot's of noise from the hall as well as there is a huge gap under the door.

Dear Heimir Arnar Birgisson, We greatly appreciate for taking the time to share your feedback. While all of us wish you had a better stay with us as many others has experienced. Firstly, do apologize for the inconvenience caused the dining and room experience, already firmly communicated to all related departments. We currently improvement action plan has been arranged to rectify the mistakes immediately and thank you for bringing it to our attention. Again my sincere apology for the shortcomings, All of us look forward to welcoming you back in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 166 reviews 8.3/10 Location
  • 902 reviews 9.1/10 Room
  • 967 reviews 9.3/10 Service
  • 17 reviews 9/10 WiFi
  • 472 reviews 9.1/10 Cleanliness
  • 384 reviews 9/10 Breakfast
  • 375 reviews 9.2/10 Comfort
  • 297 reviews 9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.