Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.3/5 239 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  239 reviews

Customer review rating 2.5/5

A. A. Business - Confirmed reviews ALL

Dear A., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the recognition and delivery of your ALL – Accor Live Limitless Platinum benefits. Regarding the room upgrade, we would like to kindly clarify that your room was in upgraded from a Junior Suite to a Deluxe Suite during your stay. In accordance with the applicable ALL Accor “Golden Rules,” the complimentary room upgrade is to one room category above the originally booked category, subject to availability. We also acknowledge your comments regarding the parking arrangement and the service provided by our Concierge and Restaurant teams. Your feedback is important to us, and we will review these points with the relevant departments to ensure our team has a better understanding of the appropriate hospitality standards and Platinum Member benefits. Regarding the drinking water, we appreciate your preference for portable bottled water. As part of our sustainability initiatives, we have reduced the use of single-use plastic bottles and provide drinking water through our refillable water facilities instead and safe to drink. We truly value your Platinum membership and sincerely regret that some aspects of your experience did not meet your expectations. We hope to have the opportunity to welcome you back and provide a much more seamless and rewarding experience. Warm regards, Management

Customer review rating 5.0/5

Andi I. Business - Confirmed reviews ALL

Dear Andi I., Thank you very much for sharing your positive feedback. We are delighted to know that you had a comfortable stay and appreciated our good location and the convenience of your experience with us. We are also pleased to hear that you found our offer easy and a good value. We would like to sincerely thank you for your continued loyalty as an ALL – Accor Live Limitless Platinum member. It is always our pleasure to welcome and take care of our valued members. Your kind feedback is truly appreciated and motivates our team to continue providing comfortable stays and memorable experiences for every guest. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another enjoyable stay. Warm regards, Management

Customer review rating 1.0/5

Anto S. Business - Confirmed reviews ALL

Dear Anto S., Thank you for taking the time to share your feedback with us. We sincerely apologize that your room did not meet your expectations and that you experienced a musty smell and an uncomfortable atmosphere during your stay. We understand how important a clean, fresh, and comfortable room is, and we regret that we were unable to provide the experience you expected. Your comments regarding the condition of the room and its musty smell have been noted and will be shared with our Housekeeping and Engineering teams for further inspection and necessary follow-up. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Classic member. Your continued support is highly valued, and we hope to have the opportunity to welcome you back and provide a much more comfortable and pleasant experience. Warm regards, Management

Customer review rating 4.5/5

Boon T. T. Solo - Confirmed reviews ALL

Dear Boon T. T., Thank you very much for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the good service provided by our team. We are especially grateful for your recognition of David, Guter, Elisa, and Juliana. Your kind words will certainly be shared with them as appreciation for their dedication and warm hospitality. We would also like to thank you for your continued loyalty as an ALL – Accor Live Limitless Silver member. It is always our pleasure to welcome and take care of our valued members. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another comfortable and memorable stay. Warm regards, Management

Customer review rating 4.0/5

Soon B. H. Couples - Confirmed reviews ALL

Dear Soon B. H., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Medan Angkasa. We sincerely apologize for the inconvenience you experienced with the room arrangement and having to change your room type on the second night in order to stay in a non-smoking room. We understand that this was not the seamless experience you expected, and we regret any discomfort caused during your stay. We also truly appreciate your loyalty as an ALL Classic Member and thank you for choosing Grand Mercure Medan Angkasa. Your continued support is highly valued by our team. We hope to have the opportunity to welcome you back and provide a more comfortable on your next visit. Warm regards, Management

Other web-users rate our hotel

  • 170 reviews 8.3/10 Location
  • 1,059 reviews 8.9/10 Room
  • 1,292 reviews 9.5/10 Service
  • 8 reviews 9.1/10 WiFi
  • 619 reviews 9.2/10 Cleanliness
  • 460 reviews 8.9/10 Comfort
  • 403 reviews 9/10 Breakfast

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