Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.4/5 167 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  167 reviews

Customer review rating 2.0/5

Wawan K. Business - Confirmed reviews ALL

Request to park the car as i need to go out of the city and will come back after 2 days then continue my stay in this hotel. Unfortunately, the hotel staff demand excessive parking cost (250K/day). Thus, just cancelled my next stay and looking for other hotel that more accomodative.

Customer review rating 3.5/5

Bernadeth S. K. Families - Confirmed reviews ALL

Shower head and faucet dont work properly.

Dear Bernadeth S. K., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the shower head and faucet not functioning properly during your stay. We also appreciate your comments regarding the condition of the bathroom. Please be assured that your feedback has been shared with our Engineering and Management teams for review as we continuously evaluate areas that require maintenance and future refurbishment. We would also like to extend our sincere appreciation for being a valued ALL – Accor Live Limitless Gold Member. Thank you for your loyalty and continued trust in Accor. Your support means a great deal to us, and we are committed to making each stay more rewarding and enjoyable. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Medan Angkasa and provide you with an even better experience in the future. Warm regards, Management

Customer review rating 4.5/5

Samsudeen B. P. M. Couples - Confirmed reviews ALL

Near Ciq

Dear SAMSUDEEN B. P. M., Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

Customer review rating 5.0/5

Albert A. Families - Confirmed reviews ALL

I must say it was a truly memorable experience from start to finish! Grand Mercure Maha Cipta Medan Angkasa offers spacious and clean rooms. The comprehensive amenities, including the pool and breakfast options, and the affordable prices. They serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes. This is where the hotel truly shined for me. I celebrated a birthday during my stay, and the team went out of their way to decorate the room beautifully. Minus point the handle for the shower falls off, need more care from the maintenance team.

Dear ALBERT A., Thank you very much for sharing such a wonderful and detailed review of your stay at Grand Mercure Medan Angkasa. We are truly delighted to know that you had a memorable experience from start to finish. It is especially rewarding to hear that you enjoyed our spacious and clean rooms, comprehensive facilities, international breakfast buffet, and the variety of local and western delicacies prepared by our culinary team. We are particularly pleased that we could be part of your birthday celebration. Knowing that the room decoration prepared by our team helped make your special occasion even more memorable means a great deal to us. Your kind recognition will certainly be shared with the team. At the same time, thank you for bringing the shower handle issue to our attention. We sincerely apologize for this inconvenience. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action. Thank you once again for your valuable feedback. We look forward to welcoming you back for another memorable stay. Sincerely, Management

Customer review rating 3.5/5

Iqbal A. B. A. S. Families - Confirmed reviews ALL

I stayed two nights — overall a good experience, though the AC wasn’t cool enough during daytime checkout.

Dear IQBAL A. B. A. S., Thank you for sharing your feedback and for staying with us. We are pleased to know that, overall, you had a good experience during your stay at Grand Mercure Medan Angkasa. At the same time, we sincerely apologize for the inconvenience you experienced with the air conditioning not being cool enough, particularly during the daytime. Your comment has been shared with our Engineering team for further inspection and improvement to ensure a more comfortable environment for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Management

Other web-users rate our hotel

  • 172 reviews 8.6/10 Location
  • 1,011 reviews 9/10 Room
  • 1,238 reviews 9.5/10 Service
  • 8 reviews 9.1/10 WiFi
  • 588 reviews 9.1/10 Cleanliness
  • 448 reviews 9.1/10 Comfort
  • 406 reviews 9.1/10 Breakfast
  • 67 reviews 9.2/10 Pool

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