Sofitel Wellington 5 stars

Customer review rating (ALL Rating) 4.4/5 2,842 reviews

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Description

Hotel extras

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Our accommodation(s)

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Hotel location

Sofitel Wellington

11 Bolton Street
6011 WELLINGTON
New Zealand

GPS:-41.279693, 174.774617

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JARDIN GRILL

The upmarket, relaxed restaurant is ideal for elegant dining. Gather with friends, clients and colleagues to dine in the theatre of our Chefs creating mouth-watering dishes from a wood-fired Grill through to delectable desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,842 reviews

TripAdvisor Rating  4.5/5  688 reviews

Certificate of excellence 2023

Great Location, Quiet Hotel

TripAdvisor rating 5.0/5

TWal1 Couples - TripAdvisor review

We enjoyed staying at the Sofitel in Wellington. It is a well appointed and comfortable hotel. The rooms are functional and the decor is warm and inviting. The bed was comfortable and we had a good night’s sleep. The reception staff were helpful and friendly. Located near the Beehive, it is a short walk to the main business district and the waterfront. Parts of Wellington are hilly and there is a short, steep incline to reach this hotel. We would happily stay here again.

Disappointing

Customer review rating 2.0/5

Murray P. Business - Confirmed reviews ALL

The room upgrade was nice. And reception staff friendly. Downhill from there though

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I shortened stay with one night, but did not notify in advance. Based on your policy you charged one night not spent. This is normal in New Zealand and I accept it, but not customer oriented. In addition I paid 590 NZD for a few hours use of a meeting room ! I think you did very good business on my stay, and in tough competition with other hotels this experience doesn't make me feel welcome.

Great location

Customer review rating 4.5/5

D A. Business - Confirmed reviews ALL

Lovely room and helpful, friendly staff. Perfect location just off The Terrace.

Bonjour Kia Ora M. Daniel A., Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our lovely rooms and experienced helpful and friendly service from our staff during your stay at our Sofitel. We appreciate your constructive criticism regarding the taps in the bathroom. We apologize for any inconvenience this may have caused during your visit. Your comments are invaluable as they help us identify areas for improvement. Rest assured, we will consider your feedback as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. If there's anything else you'd like to share or if we can assist you with anything further, please feel free to reach out to us directly. Thank you again for choosing Sofitel Wellington. Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Great service lovely staff

Customer review rating 4.5/5

Mei W. Solo - Confirmed reviews ALL

After a rather grueling road trip with family and friends, I decided to stay 3 nights in Sofitel Wellington to recharged before taking a flight home to Malaysia. It turned out to be great idea as Wellington is a beautiful city and safe for a solo female traveller. Upon arrival at hotel , I was pleasantly surprised by the general manager, Mr Faulkner’s offer of doughnut in the Sofitel lounge. The room may not be the most luxurious but adequate. What stood out is the level of attentiveness and kindness the staff shown to the guests. I thoroughly enjoyed my stay and will love to return when possible .

Bonjour Kia Ora M. Mei Leng W., Thank you for sharing your experience with us! We're thrilled to hear that you chose Sofitel Wellington as your respite after your road trip and that it provided the perfect environment for you to recharge before your flight home to Malaysia. It's wonderful to know that you found Wellington to be a beautiful and safe city for solo female travelers. We're delighted that Mr. Raymond Faulkner's gesture of offering a doughnut in the Sofitel lounge added an extra touch of warmth to your arrival experience. Your feedback regarding the room and housekeeping is greatly appreciated, and we will certainly address these areas to ensure that future guests have a flawless stay. We're glad to hear that you enjoyed the Ala carte eggs Montreal, and we'll take note of your preference for crispy bacon. As a platinum member, we're delighted to have had the opportunity to extend some extra benefits to enhance your stay, including a room upgrade, lounge access, and late checkout. Thank you once again for choosing Sofitel Wellington, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels! Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

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Other web-users rate our hotel

  • 379 reviews 8.7/10 Location
  • 1,198 reviews 7.6/10 Room
  • 1,410 reviews 7.9/10 Service
  • 25 reviews 5/10 WiFi
  • 576 reviews 6.4/10 Food
  • 320 reviews 6.7/10 Breakfast
  • 303 reviews 8.3/10 Vibe
  • 266 reviews 7.3/10 Cleanliness

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