Sofitel Wellington Hotel 5 stars

Customer review rating 4.7/5 7,417 reviews

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ALLSAFE approved hotel

Sofitel Wellington
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+ 22 Services
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Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Wellington

11 Bolton Street
6011
wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

CLASSIC ROOM, 1 Queen Bed, Complimentary WiFi

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, Work Desk, Complimentary WiFi

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Sofitel Access, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
Rooms

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Serre Lounge Bar

Non contractual photo

La Serre is the perfect retreat to indulge in a light meal or enjoy a delectable beverage. Our chic, stylish bar serves a curated selection of local gins, fine wines and craft beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,417 reviews

tripadvisor

TripAdvisor Rating 4.5/5

567 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.7/5

Jo Friends - 19/01/2021 Confirmed reviews ALL

very helpful staff, comfortable rooms, what would have made the stay perfect would have been a bath.

Bonjour Jo, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent accommodation

Customer review rating 4.7/5

Belinda Couples - 19/01/2021 Confirmed reviews ALL

Fantastic service, beautiful rooms, comfortable beds and pillows, incredible restaurant/food.

Bonjour Belinda, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent customer service

Customer review rating 4.7/5

T Friends - 19/01/2021 Confirmed reviews ALL

Staff were attentive and friendly, professional and went the extra mile. Facilities were a bit of a let down. Lots of high quality fixtures and furnishings and fittings but cleanliness lacked and 5 star quality things like bath, pool, balcony, spectacularly clean rooms, perfectly folded towels, quality of robes etc, lack of water in rooms etc was not great. Online guide to hotel via barcode scan was a let down - would prefer booklet or brochure in room.

Bonjour Tania, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a good stay overall, and found the service provided by our Heartist to be excellent, I would like to take this opportunity to sincerely apologies for the various aspect of your stay that fell below expectations. Please rest assured I will share your feedback with our team as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofietl Wellington

Great stay as always

Customer review rating 4.7/5

Ziarna M. Couples - 19/01/2021 Confirmed reviews ALL

Very relaxing staycation always feel at home when staying at the Sofitel

Bonjour Ziarna, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a relaxing and enjoyable stay with us. We look forward to welcoming you home once again in the nearest future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Another very comfortable stay;great staff!

Customer review rating 4.7/5

John H. Solo - 19/01/2021 Confirmed reviews ALL

Very pleasant and straightforward, from checkin to checkout. Excellent restaurant!

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to welcome you to Sofitel Wellington. I am delighted to learn you had another fantastic stay with us, we truly do look forward to welcoming you back during your next visit to Wellington! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Above and beyond - exceptional quality

Customer review rating 4.7/5

Jake Solo - 19/01/2021 Confirmed reviews ALL

Thank you for making my stay memorable. I booked a room for my birthday - as a quiet relaxing and restful break. Within 10 minutes of checking in I had an ice bucket with champagne dropped off as a birthday gift. Thank you for going above and beyond what was necessary. The hotel receptionist was very friendly, her service can not be faulted. I will be back again soon.

Bonjour Jake, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

high quality good service

Customer review rating 4.7/5

Mike Couples - 19/01/2021 Confirmed reviews ALL

loved the Gym one of the best I have come across at hotels

Bonjour Michael, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a good stay with us, and enjoyed our SoFit gym facilities during your stay. We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Very enjoyable stay

Customer review rating 4.7/5

Anonymous Business - 19/01/2021 Confirmed reviews ALL

Everything brilliant from wo to go.

Bonjour Jenna, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had an enjoyable stay with us. We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Sadly, probably last time

Customer review rating 4.7/5

L Couples - 19/01/2021 Confirmed reviews ALL

Seemed a very average stay compared to previous ones. Room was also started look a little neglected.

Bonjour Lucy, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to sincerely apologies for the below par service experience. Please rest assured I will share your feedback with our heartists. We pride ourselves on providing a superior customer experience, and clearly failed to do so during your stay and for this once again, I sincerely apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

luxury and culinary excellence

Customer review rating 4.7/5

Trevor D. Families - 19/01/2021 Confirmed reviews ALL

Unforgetable experience from our seamless welcome from Thomas(concierge) who looked after our very special car to the elegant room which was fit for a King. The dining experience was presented perfectly by Ben who took the time to explain and recommend sauces and he was spot on.

Bonjour Trevor, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Thomas and Ben. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Weekend Away

Customer review rating 4.7/5

Dean A. Business - 19/01/2021 Confirmed reviews ALL

The first night , the air conditioner didn't work and was sooo hot , 26 degrees . I did ask reception to get someone to look at it and they did , but didn't make much difference . The night was so hot and my wife and I didnt get a very good sleep . In the morning before we went for breakfast I asked the reception lady if she could change our room as the air condition didnt work , she went and saw the duty manager Dayana who arranged another room for us were the air conditioning would work . Dayana said she would sort another room for us and would bring the key to us when we were having breakfast . 15 minutes later Dayana bought the new keys for us. my wife and I decided to go shopping for the day and didnt see our new room until we came back at 3 oclock. When we entered our new room we felt the air conditioning was nice and cool and what was very special was a bottle of wine in a bucket of ice water . Thank you The next morning before we went for breakfast I thanked Dayana for the new room where the air conditioning worked nicely and thanked her for the nice bottle of wine On behalf of my wife and I we would like Management to thank Dayana for her thoughtfulness and kindness These thoughtful deeds give us memories of kindness by your staff and the Wellington Sofitel chain

Bonjour Dean, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a wonderful stay with us overall, I would like to take this opportunity to sincerely apologies for the faulty air conditioning experienced during your first night. I am pleased to learn Dayana was able to go above and beyond to rectify this issue. I will be sure to share your comments with Dayana, who will be most pleased to learn of the positive impact she had during your time at Sofitel Wellington. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Lovely Stay!

Customer review rating 4.7/5

Anonymous Couples - 18/01/2021 Confirmed reviews ALL

Our stay was lovely! Will definitely be back!

Bonjour Rhea, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Lovely Experience

Customer review rating 4.7/5

Grant Families - 17/01/2021 Confirmed reviews ALL

We were late in, and early out for a ferry sailing, so didn't get the opportunity to take advantage of all facilities. We were leaving too early to enjoy breakfast, but were accommodated with some of the freshest pastries out of the oven to take on our journey.

Bonjour Grant, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a wonderful experience during your short stay with us! We do hope to welcome you back during your next visit to Wellington. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Enjoyed the luxurious experience

Customer review rating 4.7/5

Wendy Couples - 17/01/2021 Confirmed reviews ALL

We booked the Luxury Room as a New Year treat and were very impressed.

Bonjour Wendy, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay and enjoyed our luxury room! We truly do hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great service

Customer review rating 4.7/5

Paul B. Solo - 16/01/2021 Confirmed reviews ALL

I was upgraded to a larger room and given club access

Bonjour Paul, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a fantastic stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A Must Stay place in Wellington

Customer review rating 4.7/5

Shree Couples - 15/01/2021 Confirmed reviews ALL

Sofitel Wellington does not dissapoint in any aspect. This is probably my 7th stay at the hotel and I love to visit as a getaway change. The restaurant is a must visit place and the staff is always accommodating and professionsal. I had a dispute in my invoice on check out and the staff at reception actioned things pretty quickly and in the most professional manner. I had some friends visiting during my visit and the bar was closed earlier than expected but the reception staff was well accommodating to help us with some room service food. Thank you once again for a lovel stay and we will see you again soon.

Bonjour Shree, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

relaxing

Customer review rating 4.7/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

great very enjoyable

Bonjour Martin, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Lucky break in welly

Customer review rating 4.7/5

Pete Couples - 14/01/2021 Confirmed reviews ALL

Plush room Super friendly staff High end service

Bonjour Pete, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay with us, and found our Heartist to be friendly! We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Could have been better

Customer review rating 4.7/5

Andrew Couples - 13/01/2021 Confirmed reviews ALL

Not a 5 star hotel, room not cleaned to what I would expect of a 5 star hotel , chef seen using mobile phone from pocket then handling food with bare hands .

Bonjour Andrew, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Cleanliness and hygiene is one of our main priorities and we clearly failed to deliver on this aspect during your stay with us. Please rest assured I will share your comments and conduct further training with the Housekeeping and Kitchen team to avoid any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 4.7/5

Alastair W. Couples - 13/01/2021 Confirmed reviews ALL

Room and staff were exceptional. We were however disappointed that the outdoor area hadn't been maintained as in the website photos and that the restaurant menu hadn't been updated to accommodate the current climate. We had been very much looking forward to some seafood and there was none available apart from salmon. Had we been aware if this we may have made other dining arrangements as it was a special occasion

Bonjour Alastair, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for the fair and detailed feedback regarding your stay with us. Firstly, please allow me to sincerely apologies for the oversight regarding menu not being updated online, and the outdoor area not being properly maintained. The constant change in weather in Wellington does make it difficult to constantly maintain the outdoor area, but I do agree during your stay with us this should have been available and I have shared your feedback and experience with our Kitchen and Food & Beverage team to work on addressing the matters highlighted. Once again Alastair, I sincerely apologies for this oversight. However, I am delighted to learn you found our team members to be accommodating and friendly, in particular Ben. I will be sure to share your feedback with him! Once again Alastair, thank you for the fair and detailed feedback, it allows us to continuously improve our product and services. We truly do hope to have the opportunity to welcome you back during your next visit to Wellington. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

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