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Sofitel Wellington Hotel 5 stars

Customer review rating 4.6/5 8,832 reviews

ALLSAFE approved hotel

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Sofitel Wellington
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+ 20 Services

Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Hotel location

Sofitel Wellington

11 Bolton Street
6011 wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Hotel services

JARDIN GRILL

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 129 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 11 connecting rooms
    • 129 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Valet Additional charge
    • Near the property
    • 23 parking spaces
    • Public
    • Parking opened 24/7
    • Valet parking
Well-being
  • So Fit
    • On site

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,832 reviews

TripAdvisor Rating 4.5/5

598 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Sofitel has become a haven

Customer review rating 5.0/5

Denis Business - 22/10/2021 Confirmed reviews ALL

Welcoming, professional , responsive, quality.

Bonjour Denis, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to welcome you back to Sofitel Wellington! I am delighted to learn you had another fantastic stay. We look forward to your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Always enjoyable

Customer review rating 5.0/5

Peter H. Couples - 22/10/2021 Confirmed reviews ALL

Part of the reason for our Wellington visits is to stay a few nights at the Sofitel. We enjoy the French atmosphere, the comfy rooms, welcoming and efficient staff and the great restaurant. Paid the extra and used the Club Sofitel for the first time and will always do in future.

Bonjour Peter, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Maria, Amalie, Kate and Kim. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great hitel

Customer review rating 5.0/5

Bev Couples - 21/10/2021 Confirmed reviews ALL

Everyone so friendly and helpful

Bonjour Bev, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay with us. I would also like to thank you for highlighting Dayana's positive contribution towards your stay. I will be sure to share your feedback with her, which will be a great source of encouragement! We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

An enjoyable stay

Customer review rating 4.0/5

Dougal Couples - 21/10/2021 Confirmed reviews ALL

We like Wellington and the Sofitel is our choice of hotel in Wellington if the price is right. The staff are great . As a platinum member of accor we really appreciated being able To use the club lounge . Our only disappointments was the quality of the breakfast and not being able to use My accor points at checkout. According to the accor help desk this was due to An I T issue at the hotel so hopefully won’t occur next time .

Bonjour Dougal, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a great stay with us overall, I would like to take this opportunity to sincerely apologies for the below par breakfast experience. Please rest assured I will share your feedback with our team as we strive to continuously improve our product and services in line with level 2 restrictions. Thank you again for sharing your experience, and we hope to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great hotel

Customer review rating 5.0/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Always a pleasure staying in this hotel.

Bonjour Philip, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a great stay with us. We sincerely hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Outstanding Service - Make you feel like a VIP

Customer review rating 5.0/5

Brian U. Couples - 19/10/2021 Confirmed reviews ALL

As always right from when we arrived until we checked out the team made our stay feel so special. We were treated as if we were the only guests they had, nothing was a challenge, always acknowledging us by name. Highly recommend the hotel as the place to stay when in Wellington.

Bonjour Brian, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had such a wonderful stay with us. I am so pleased that our Heartist had such a positive contribution towards your stay with us. I will be sure to share your feedback with our team who will be delighted to learn of your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Always love our stay here

Customer review rating 5.0/5

Belinda C. Couples - 19/10/2021 Confirmed reviews ALL

Amazing staff and service, good location for us and also love the restaurant

Bonjour Belinda, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to welcome you back! I am delighted to learn you had another wonderful stay with us. We sincerely hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Staff

Customer review rating 4.0/5

Mark Business - 18/10/2021 Confirmed reviews ALL

We were in Wellington for a work trip a group of 4 in two rooms. Your front desk staff was very friendly professional and super well informed very impressive. Atmosphere was very private and exclusive. The rooms were good, beds were comfortable and in general very good soundproofing as usual for the Sofitel. They were Probably a bit dark style wise and possibly over the top in terms of interior design features but overall nicely done. Breakfast was just standard ok I would say for a hotel in the 5 star category. 3 elevators would have been the correct number for the size of the hotel as waiting times were prolonged also due the level 2 of course. Location would be great if we were dealing with governmental agencies or foreign ministries however for us it wasn’t the best location work wise.

Bonjour Mark, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a great stay overall, I would like to take this opportunity to sincerely apologies for the various aspects of your stay that fell below expectation. Please rest assured I will share your feedback with our team as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Location - Fantastic Staff

Customer review rating 5.0/5

Steve &. B. Couples - 18/10/2021 Confirmed reviews ALL

We had a long weekend in Wellington, staying at the Sofitel was a highlight. The meals ere great and the staff really spoilt us.

Bonjour Steve, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Challenging

Customer review rating 1.5/5

Pete C. Families - 18/10/2021 Confirmed reviews ALL

Overall Sofitel in Wellington is a great hotel which we return to frequently. It is a great location, high quality and helpful staff. However, after our last visit I found making use of the benefits we enjoy from our accor membership challenging. As we have now become gold members the room upgrade was challenging to get. Taking advantage of the 'make someone a guest for a day' certificate was challenging, getting the discount at the restaurant was challenging. The way certain members of staff informed us of the restrictions was poorly timed, it felt like they enjoyed not making things easy to take advantage of the 'perks' of the membership. There was no 'we can make this work for you' attitude.

Bonjour Peter, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. It is always a pleasure to welcome you back. I am disappointed to learn that your recent stay with us fell below expectations. We strive to provide a superior and proactive level of service in particular for our valued members. It is clear from your feedback we failed to do so in this instance. Please rest assured I will share your feedback with our team as we continuously strive to improve our product and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great staycation

Customer review rating 4.5/5

Ryan T. Families - 18/10/2021 Confirmed reviews ALL

Club Sofitel access, bigger room was great and a nice meal.

Bonjour Ryan, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Seamless Experience

Customer review rating 5.0/5

Rhys Solo - 17/10/2021 Confirmed reviews ALL

Great hotel in distance to main streets of Wellington. Very helpful front desk made the whole experience seamless.

Bonjour Rhys, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent service attentive staff

Customer review rating 4.5/5

Anonymous Business - 17/10/2021 Confirmed reviews ALL

Its a work trip with dinner with 3 customers the food was excellent and the service superb. Thanks to Danny on reception who had to keep up with my ever changing mind :)

Great relaxing get away.

Customer review rating 3.5/5

Christine D. Business - 17/10/2021 Confirmed reviews ALL

Check in went well, however we booked a luxury room, ( very spacious, 2 armchairs, with slightly better space and ensuite layout), and we were given a smaller superior room. The young guy on the front desk was adamant we had the right room (type), so I showed him a screen shot of my booking to better clarify my issue. A superior room and a luxury room ( as displayed on the website), are very different. The problem was rectified and we transferred to a luxury room, but I felt let down having to go through this issue at the front desk.

Wonderful accommodation and people. You have a great team Chrissy !

Customer review rating 4.5/5

Mark H. Business - 17/10/2021 Confirmed reviews ALL

Part of the LANZ booking. Especially enjoyed the club and the wonderful service of the staff there (Melody?)

Great hotel

Customer review rating 5.0/5

Melissa Couples - 17/10/2021 Confirmed reviews ALL

Modern hotel, excellent service by highly professional yet super friendly staff - which is sometimes a difficult balance to get right, beautiful rooms with lovely bathrooms and high end furnishings, cool lobby bar and gorgeous restaurant. The location is handy to Lampton Quay - main shopping street in CBD, and it is an easy 5 - 10 minute walk to Waterfront restaurants. This was our first stay at Sofitel. We were visiting family. Our stay had us feeling like we were treating ourselves and we will definitely choose Sofitel again as we are regular visitors to Wellington.

Bonjour Melissa, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly look forward to welcoming you back during your next visit to Wellington. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent Choice

Customer review rating 4.5/5

Stewart H. Couples - 17/10/2021 Confirmed reviews ALL

Great experience overall. Staff extremely helpful and cordial. Loved the moment.

Excellent Service

Customer review rating 5.0/5

Marc A. Couples - 17/10/2021 Confirmed reviews ALL

Thoroughly enjoyed our stay. The staff were super friendly and helpful. Room was of a very high standard

Bonjour Marc, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Lovely Stay :)

Customer review rating 4.5/5

Sarthak Couples - 16/10/2021 Confirmed reviews ALL

Always love staying at Sofitel. Had a lovely breakfast next morning :)

Exceptional as always

TripAdvisor rating 5.0/5

Tumatauenga74 Business - 13/10/2021 TripAdvisor review

Sofitel Wellington has to be my favourite place to stay in New Zealand. The accommodation is superb but honestly it is the staff that make this my #1 place to go. From the moment you arrive until the time you leave you are treated as a VIP.

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