Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you had a comfortable and pleasant stay and appreciated our cleanliness and convenient location. Your 8/10 recommendation is greatly appreciated. Regarding your comments about the room, we would like to mention that although our rooms do not have a small fridge, we are happy to store guests’ items that need to be kept cool at our reception upon request. We also have a sliding door for the bathroom area, which may not be immediately noticeable due to its design. We are sorry if these details were not clear during your stay and appreciate your feedback, as it helps us improve how we communicate our facilities and services to our guests. Thank you again for your valuable comments. We hope to have the pleasure of welcoming you and your family back to ibis Styles Wien City in the future. Kind regards, Alexandra Labancova Front Office ibis Styles Wien City

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us and for your loyalty as an ALL Silver member. We are pleased to hear that you appreciated our convenient location, our breakfast, the friendliness of our breakfast team, and our sustainability initiatives. Your kind words about our colleagues are truly appreciated, and we will be happy to share your compliments with them. At the same time, we sincerely regret that your stay was affected by the noise from the surrounding traffic and that we were unable to meet your room preferences. We understand how important a quiet room is, especially during a longer stay, and we are sorry that, despite your request and the accepted upgrade offer, we could not provide a more suitable room due to the hotel being fully booked upon your arrival. We also appreciate your comments regarding the soundproofing of the skylights and the WiFi speed. Please be assured that your feedback has been noted and will be shared with the relevant departments, as it helps us identify areas where we can improve. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Styles Wien City and provide you with a more comfortable stay in the future. Kind regards, Alexandra Labancova Front Office ibis Styles Wien City

Dear Guest, Thank you very much for taking the time to share your feedback about your recent stay at ibis Styles Wien City. We are delighted to hear that you enjoyed your stay with us once again and that you appreciated our welcome, comfort and attentive team. We especially appreciate your kind words about Konstantin – we will gladly share your compliments with him. Feedback like yours is a great motivation for our entire team. We are sorry to hear that your experience was slightly affected by the noise from the metro line side and the issue with the bathroom light. Please accept our apologies for the inconvenience. We will share your comments with the relevant departments to ensure that these points are carefully followed up. We are also pleased that you enjoyed the benefits of your ALL – Accor Live Limitless Silver membership, including the welcome drink and the recognition received during your stay. We truly value your loyalty and are happy that these gestures contributed positively to your experience. Thank you as well for your feedback regarding our sustainability initiatives. Your comments help us to continuously improve our efforts and provide a more responsible stay for our guests. We look forward to welcoming you back to ibis Styles Wien City for another enjoyable stay in the future. Kind regards, Alexandra Labancova Front Office ibis Styles Wien City

Dear Guest, Thank you very much for sharing your feedback following your stay at ibis Styles Wien City. We are pleased to hear that you had a good experience with us and that you enjoyed your stay. We are especially happy that you appreciated your accommodation, cleanliness, smooth check-out process, and the booking experience through the Accor ALL App. We would also like to thank you for your loyalty as an ALL Silver member and for recommending our hotel with a score of 10/10. Your feedback regarding our team, value for money, and sustainability efforts is highly appreciated and helps us continue improving our services. We hope to have the pleasure of welcoming you back to ibis Styles Wien City in the future and providing you with another pleasant stay. Kind regards, Alexandra Labancova Front Office Agent ibis Styles Wien City

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our friendly welcome, the cleanliness of the hotel, the comfort of our bedding, and our breakfast selection. It is also wonderful to know that you appreciated our sustainability initiatives and would recommend both our hotel and the ALL loyalty programme to others. At the same time, we appreciate your comments regarding the room size and the noise from the surrounding city area. As a city hotel with excellent public transport connections, some ambient noise can occasionally be noticeable despite our efforts to provide a comfortable environment for our guests. We would also like to sincerely apologize that your ALL Silver membership benefits were not fully recognized during your stay and that your welcome drink was not offered upon arrival. This does not reflect the level of service we strive to provide, and we will share your feedback with our team to help us improve our guest experience. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back to ibis Styles Wien City in the near future. Kind regards, Alexandra Labancova Front Office Agent ibis Styles Wien City

Dear Guest, Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to read your kind comments about your stay, especially regarding the warm welcome you received and the excellent service provided by our breakfast team. Your praise for their attentiveness, professionalism, and dedication means a great deal to us, and we will be very happy to share your compliments with them. They will certainly be proud to know they helped make your stay so enjoyable. It is also a pleasure to know that you appreciated your bright and comfortable room, the cleanliness of the hotel, and the overall experience. Thank you as well for your feedback regarding the WiFi connection speed. We value your comments and will take them into consideration as we continue working to improve our services. We are grateful for your loyalty as an ALL Classic member and for your recommendation of both our hotel and the loyalty programme. We look forward to welcoming you back to ibis Styles Wien City for another perfect stay in the future. Kind regards, Alexandra Labancova Front Office Agent ibis Styles Wien City

Thank you for your honest feedback. We are sorry to hear that your stay did not fully meet your expectations, especially regarding the professionalism of the service, the comfort of the bedding, and the sound insulation in the room. Please note that our windows are generally soundproofed, but if something does not seem quite right, our reception team is always happy to assist and check whether the windows are fully closed and functioning properly. Your comments are very valuable to us, as they help us improve both our service and our guests’ comfort. We hope to have the opportunity to welcome you again and provide you with a better overall experience. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the comfort and quiet atmosphere of our hotel, as well as our good breakfast and the friendliness of our team. It is especially nice to know that you appreciated our location with convenient public transport nearby, making it easy to reach Vienna’s city centre while still enjoying a more relaxed setting. Our stylish city hotel in Vienna’s 19th district is a great choice for guests looking for a peaceful stay with easy access to the city. ✨ We would be very happy to welcome you again soon. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you very much for your wonderful review and perfect scores! We are delighted to hear that you enjoyed your stay with us and appreciated our central location in Vienna, the cleanliness of your room, and the overall comfort of your accommodation. It’s also wonderful that you had a positive experience with our team – we will make sure to pass on your special mention to Ali, who will be happy to hear your kind words. Thank you for recommending us with a 10/10 score. We look forward to welcoming you and your partner back on your next visit to Vienna! Best regards, Alexandra L. Front Office Agent Ibis Styles Wien City

Dear Guest, Thank you for your positive feedback 😊 We’re happy to hear that you found our hotel very good, clean, and easily accessible. We hope to welcome you back again soon! Best regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you for this lovely and detailed review 😊 We’re delighted you enjoyed our location, the hearty breakfast, and the easy tram connection straight to the city center 🚋. It’s also great to hear you discovered the neighborhood’s charm – from nearby restaurants to the unique view of the historic Jewish cemetery. We hope to welcome you back again soon to our stylish city hotel in Vienna’s 19th district 🏙️✨ Best regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you for taking the time to share your experience. We are very sorry to read about the impression you had at reception – this is certainly not the level of friendliness and professionalism we stand for, and we sincerely apologize for this situation. We also regret that the breakfast reimbursement and the quality of the takeaway lunch boxes did not meet your expectations. Your comments regarding the food quality are taken very seriously and have been shared with the responsible teams for immediate review. Please be assured that your feedback helps us address shortcomings and improve our service. We would appreciate the opportunity to regain your trust on a future stay. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you very much for your wonderful feedback! 😊 We’re delighted to hear that you enjoyed a great stay, from the fantastic welcome and very clean, lovely hotel to our generous breakfast and the bar for an evening drink 🍸. We’re especially happy to read that you were not disappointed at all — that’s the best compliment we could receive. We hope to welcome you back again very soon. Warm regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, thank you for taking the time to share your experience. Your feedback has been shared with our housekeeping leadership to address staffing, timing, and quality controls to ensure this does not happen again. We understand how frustrating this must have been, particularly when returning to the room expecting it to be ready. We appreciate you acknowledging our excellent location with quick access to the historic center via tram and metro. Even so, we regret that the overall experience led you to feel let down. Thank you for your honesty—it helps us identify where we must improve. We hope you might consider giving us another opportunity in the future to restore your confidence. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you very much for your kind feedback! 😊 We’re delighted to hear that you had a very good stay and felt warmly welcomed as a family. 👨‍👩‍👧‍👦 We truly hope to welcome you back again soon. Warm regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you so much for your lovely feedback! 🌟 We’re delighted to hear that you found our hotel very welcoming and ideally located, and that everything was simply perfect. We look forward to welcoming you back again soon. Warm regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you for your feedback! 😊 We’re delighted to hear that your stay was very good, that our location suited you well, and that you found our staff very friendly. We look forward to welcoming you back again soon. Warm regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that your stay was flawless from arrival to departure and that our friendly, professional team made you feel well taken care of throughout your visit. We look forward to welcoming you back soon to our stylish city hotel in Vienna’s 19th district 🌆 — with cozy rooms, warm service, and cocktails from Friday to Monday 🍸. Warm regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you so much for your kind feedback! 🌟 We’re delighted that you enjoyed our well-kept hotel, attentive staff, breakfast, and parking. Your compliments to our team mean a lot — we’ll be sure to share them! We’re sorry that the main road location affected your stay. Please note that our soundproofed windows provide excellent protection, and our reception team is always happy to assist if noise is ever an issue. 🌆 We hope to welcome you back soon to our stylish city hotel in Vienna’s 19th district — with comfy rooms, friendly staff, and cocktails from Friday to Monday 🍸. Warm regards, Georg S. Resident Manager Ibis Styles Wien City