Dear Domenico A., We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Candice Hong Guest Experience Director

Dear Christophe T., It feels so great to hear that you have enjoyed your stays and had a wonderful experiences at the Pullman Changshu Leeman. We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here. Looking forward for your next visit soon and have a great day ! Warmest regards Candice Hong Guest Experience Director

Dear Xiu X., Thank you for taking the time to give us a detailed feedback on your recent stay with us. I do sincerely apologize for the lapse in services provided which has fallen short of your expectations. I have already shared your comments with the team and have taken immediate measures for improvements. Please be rest assured that we are always seeking to improve the services we provide our guests and this can only be achieved with such feedback as yours. Very much appreciate your feedback and do sincerely look forward to welcoming you back to our hotel in the not too distant future. Regards, Candice Hong Guest Experience Director

Dear Rui Qi Y., We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Candice Hong Guest Experience Director

Dear Domenico A., We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Candice Hong Guest Experience Director

Dear Hai Wei H., It feels so great to hear that you have enjoyed your stays and had a wonderful experiences at the Pullman Changshu Leeman. We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here. Looking forward for your next visit soon and have a great day ! Warmest regards Candice Hong Guest Experience Director

Dear Yao Feng W., I would like to thank you for taking time to participate in our Guest Experience Survey program following your stay at Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the room key and food variety please accept our sincere apologies. I have already shared your comments with the team and have taken immediate measures for improvements. And the doll machine are not belong our hotel but we will share your feedback to the owner. Very much appreciate your feedback and do sincerely look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Candice Hong Guest Experience Director

Dear Zhaopeng W., We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Candice Hong Guest Experience Director

Dear Christopher R D., We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Candice Hong Senior Guest Experience Manager

It feels so great to hear that you have enjoyed your stays and had a wonderful experiences at the Pullman Changshu Leeman.We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here.Looking forward for your next visit soon and have a great day !

尊敬的张先生： 十分感谢您花时间告诉我们有关您在常熟理文铂尔曼酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 铂尔曼，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 洪翠林 Candice Hong 高级宾客体验经理 Senior Guest Experience Manager

Dear Wim B., Thank you for your recent stay at Pullman Changshu Leeman. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Sincerely, Candice Hong Senior Guest Experience Manager

It feels so great to hear that you have enjoyed your stays and had a wonderful experiences at the Pullman Changshu Leeman.We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here. Looking forward for your next visit soon and have a great day !

We very much appreciate your comments regarding your stay at the Pullman Changshu Leeman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for taking the time to tell us about your experience at the Pullman Changshu Leeman. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.