Grand Mercure Sao Paulo Vila Olímpia

Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.7/5 1,264 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

  • By helicopter

    Heliponto At nullkm / null miles

GPS:-23.595655, -46.684575

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,264 reviews

TripAdvisor Rating  4.0/5  1,143 reviews

Certificate of excellence 2022

Noisy room

Customer review rating 2.0/5

Paulo Business - Confirmed reviews ALL

Very nice hotel but the room was too nosy. I could hear people talking in the next room

Dear Luis, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we feel sorry for the discomforts faced and assure you this is not the experience we seek to provide to our guests. Rest assured, that we have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Very bad experience...

Customer review rating 0.5/5

Marcelo L. Families - Confirmed reviews ALL

My wife and I stayed at the hotel just one night... It wasn't a pleasant experience... Room temperature was very low (it was a cold day) and despite room has an A/C, we were told that there is no heat in the A/C in the whole hotel... It's just unacceptable for this level of hotel. Another bad experience: around 11 pm we attempt to order room service, but no reply to our calls... We insisted so many times and no return... When checking out, we complained and just received a "Sir, our systems were down yesterday"... UNACCEPTABLE!!

Dear Marcelo, Thank you for taking the time to tell us about your experience. We feel sorry for the discomforts faced and assure you this is not the experience we seek to provide to our guests. Rest assured, that we have purchase more heaters to provide a better comfort to our guests, available upon request at reception. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Disapointment

Customer review rating 2.5/5

Gv Families - Confirmed reviews ALL

Nice building Phone did not work Even upon request we could not get room service for the full day, my daughter did not feel well and we needed to get the room cleaned. We knew later the front desk did not ask for room service.

Dear Gisele, Thank you for taking the time to tell us about your experience. We hope that your daughter has recovered well and we were sorry for the discomforts faced . Rest sure that we have already intensified the training of the team, highlighting the procedures. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned through back, our team hopes to have another opportunity to welcome you on your next visit to São Paulo! Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Well located, comfortable room!

Customer review rating 5.0/5

Rebecca H. Business - Confirmed reviews ALL

Great place to stay in Sp. Good breakfast and comfortable room

Dear Rebecca, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! At the same time, we feel sorry for not completely fulfilling your expectations. Our Housekeeping Manager is already reinforcing the training with team, to be more attentive with preparation of the guestroom and assure that it is up to the standards. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Great Hotel, Breakfast and Location

Customer review rating 4.0/5

Dave Business - Confirmed reviews ALL

I travel to Sao Paulo several times a year and always enjoy staying at the Mercure. This was my second time staying at this particular location. However, I was dissatisfied with the Internet connection in my room. I had a critical lecture on Sunday morning to give in the USA, and I could not do so because of Internet issues at the hotel. I was very disappointed and upset, especially since I mentioned to the host at the front desk that a stable internet connection was meaningful. I want a free stay at the hotel again for my troubles.

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