Pullman São Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.6/5 2,199 reviews

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Pullman São Paulo Vila Olímpia - Image 1
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Rua Olimpiadas 205, 04551 000 Sao Paulo, Brazil

Description

ALLSAFE approved hotel

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

GPS:-23.595655, -46.684575

Telephone
Fax +55 11 3049-6622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,199 reviews

TripAdvisor Rating  4.5/5  1,443 reviews

Certificate of excellence 2023

Well located, nice staff and nice gym

Customer review rating 4.0/5

Claudia G. Business - Confirmed reviews ALL

Overall, I enjoyed the hotel as mentioned in the tittle is well located (two malls nearby is a plus). The staff was the best part, the restaurant hostess learned my name right away and was very kind attending to my every need (she even saw me struggling to put a necklace and offered her help). I also liked the gym because in many hotels (including Hilton and Grand Hyatt) there's certain smell to it, this one didn't had any smells was small but well equipped and everything worked just fine. Now, the room had pros: nice bed, well sized, comfortable furniture, nice bathroom (loved the shower water pressure) but also had small issues: the security door chain was broken, the door didn't adjust if you didn't close it very strongly, the power outlet next to the bed was broken so the cables were exposed and moved when you connected anything which seems dangerous, also for a 6 days stay I would have expected more clothespin available (there were about 6).

Dear Claudia, Grand Mercure is thankful for your comments. We are also honored to be chosen as your hotel of choice during your time in São Paulo. Our team is happy to know, that you had, overall, a pleasant stay with us! It is specially great knowing that you consider the staff the best part. Everything we do is with great care to make sure that all of our dear guests get the best possible service. We have forwarded your observation about the security door chain and the power outlet to our Maintenance Manager, who is already verifying the improvements. In any case, do not hesitate to contact us during your stay, so that we can assist you with whatever you need. We are also entirely at your disposal for eventual requests, such as clothe hangers, About your ALL points, I confirmed with the department in charge and, unfortunately, the rate of the reservation does not meet the requirements for punctuation. We always encourage our guests to make the reservation directly with us or through our website so we can make sure that this does not happen. Even though the mentioned through back, our team hopes to have another opportunity to welcome you on your next visit to São Paulo!. Marina Mello Customer Experience Manager Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great hotel, good location, nice rooms, comfortable bed

Customer review rating 3.5/5

Neil G. Business - Confirmed reviews ALL

1) overall: enjoyed my stay 2) PROs - bar and restaurant - i want to give a special shout out to your bar team from the evening of 18-Sep. Alessandra and Giovanna may be still young but they some perfect English, were very friendly and always paid attention. I travel around the world and must say they were highly professional. You should hire them for the long term and run them through an exec program - bed was comfortable CONTRAs - I arrived very late at 2am for check-in. I asked the receptionist for a glass of water but he said he doesn't have any and I may use the mini bar or call room service. This is not at all customer friendly. You should have at least a few small bottles for your customers under the desk - no body lotion in the room. Why? - no shoe polish, no laundry bag - no electric blinds. Slightly annoying to close the dark out curtains

Dear Mr. Neil, Thank you for taking the time to evaluate your experience. We are happy to hear that you had, overall, a nice stay with us! At the same time, I'm sorry we did not meet your all of your expectations. I'm pleased you enjoyed our bed and, of course, the service at the bar and restaurant. I'll be sure to make Alessandra and Giovanna know about your kind words. About your check in, I'm really sorry about the water situation. I already spoke to the Reception manager so she can apply trainings and talk to the team about what happened so it can be avoided. Please know that we want our guests to leave the Hotel satisfied and excited to come back, so it is a shame that you did not get the full Pullman experience. I also want to thank you for the feedback about the room amenities. As we are always looking for ways to improve our services, they will be really valuable for any future plans. We hope you give us the honor of staying at Pullman again. We can and will provide a better experience. Marina Mello Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Brilliant spaces, extremely charm service

Customer review rating 5.0/5

Juanma C. Business - Confirmed reviews ALL

Probably the most amazing hotel ever stayed in. The hall worths a visits and the fantastic ambience too

Hola, Juan! Gracias por dedicar un momento para compartir sus consideraciones con nosotros. ¡Que bien que Usted ha desfrutado de su estancia con nosotros! Estamos encantados con sus palabras! Que maravilla saber que usted ha gustado tanto de nuestro Hotel. Será un placer recibirlo nuevamente en su próxima visita a São Paulo! Marina Mello Quality and Customer Experience Manager Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great location and fantastic employees

Customer review rating 5.0/5

Frederick M. Business - Confirmed reviews ALL

Roberto checked us in at 2:30am after a long day of travel and was a fantastic help and extremely friendly!

Dear Frederick, Pullman is thankful for your comments. Our team is happy to know that you had a pleasant stay with us! I saw, however, that you did not enjoy the WIFI connection as fully as we intended. I'm sorry about that and I already spoke to the IT manager to see what we can do about it. I'm very pleased to learn you had a good time with our services and with team! They will be honored with your words. We are looking forward to welcome you back soon! Marina Mello Customer Experience Manager Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Wonderful experience!

TripAdvisor rating 5.0/5

edoardo2110 TripAdvisor review

The hotel is very cool, with a modern and stylish atmosphere. Rooms are pretty comfortable and food at the restaurant is amazing! The staff is friendly and always available for any need. Marina, Alenca, Enrique, Agatha, and their colleagues made me feel very welcome and turned my business trip into a true pleasure. Edoardo

Hello, edoardo2110! Thank you vey much for your stay and review! I'm so happy you chose us as your hotel here in São Paulo and got to enjoy our restaurant, rooms and staff. Our goal is to make everyone's stay as comfortable and memorable as possible and I'm honored we accomplished it. I will pass on your compliments to the whole team - they will be thrilled with your words. We hope you come back soon. Marina Mello Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

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Other web-users rate our hotel

  • 300 reviews 9.6/10 Location
  • 651 reviews 8.2/10 Room
  • 990 reviews 8.6/10 Service
  • 30 reviews 4.7/10 WiFi
  • 387 reviews 8.4/10 Breakfast
  • 275 reviews 7.7/10 Comfort
  • 245 reviews 7.7/10 Food
  • 205 reviews 8.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.