Pullman Wenzhou Hotel

I always try to stay on Pullman Hotel when I go to Wenzhou. the hotel is clean , very well located and the people from the hotel are very kindly.

It was clean and comfy. Overall is good. The only not comfortable is the heater was too warm in room, and it can't turn to cold.

Decided to use pullman for all my hotel stays at this work trip and was very disappointed at the level of the hotel. The room was smelly, the carpets were dirty and how this hotel manages to hang on to a Pullman rating is beyond my understanding.

all staff are very friendly. This time been upgrade to the nice suite but really far from elevator. The internet is still quite slow, I use my 4G was more smooth. The hair dryer didnot work and I left a message, they immediately replace next day. But they put a one which could not be turn off unless unplug the power. This is dangerous. Once again, I appreciate all staff in Pullman. I like them.

Seamless

1. Check-in takes lot of time, even for Accor privilege members, no special treatment. No courtesy staff in the front desk (referring one or two only, not all). 2. Early morning too noisy due to construction works near hotel. 3. Doesn't have attention to the customer personal detail. My nationality was printed as Afghanistan in the Invoice bill against my name (note that I am Indian, not from Afghanistan). Even though I have given my passport when checkin and the staff taken the photocopy of my passport and also provided my Accor Member Card to staff. How this can even happen in such a big hotel chain. Absolutely not acceptable. Need clarification, on what basis they make this kind of mistaken. This making me think twice before booking my next hotel in Accor group.

Positiva

Rooms are well spacious , staff is very nice.

1。 The lady employee Carol who is in charge of floor cleaning gives me a very pleasant impression ,wherever guest meets her , Carol always says 你好 with sincere voice and smile that you can feel her deep-heart passion and respect to her job also to hotel guest . ,I would like to give her a five star feedback ,appreciate it . 2. There is no sidewalk zone for pedestrian at hotel entrance , sometimes guests may feel unsafe during rush time

Hard to communicate with the staff. Executive lounge service was terrible, the food consistently cold through out our 4 night stay. Ordered a la Carter at the main floor restaurant and waited over 45 minutes to receive my order which also arrived cold!!

Vivi arranged one of the best view rooms for me on 15th Floor. The view is magnificent. I also was arranged using the lounge on 17th Floor even though it had been denied by the 17th Floor receptionist due to her lack of experience. No worries, next time then. We all have rooms to improve.

It was an extremely pleasant stay, the hotel staff were very helpful and flexible. Looking forward to coming back some time soon!

Unfortunately my stay was very brief, so I cannot give a great deal of feedback except to say that the stay was a pleasant one.

When I check in the hotel, the people waiting in line at the front desk jumped in and almost quarreled. The room card cannot be used three times. The attitude of the service center is indifferent, and the duty manager is very strange that doubt I do not know how to use the room card. This stay ruined my National holiday vacation. Will not stay in the Pullman hotel again in the future.

I would like to extend my sincere thanks to VIVI, who does a great job on all my trips to Wenzhou, from making sure my booking was still valid with a late check in, also the great amenities in the room and the speedy check outs! it's a pleasure to keep coming back which I have and will. Thank you!