Pullman Wenzhou Hotel

I was thought Pullman is the world best hotel chain so the quality of room and service will be highly controlled however it was my mistake.

The staff was really nice and helpful. Location is perfect, in front of the river side. Also nice view from my room. Buffet, both for breakfast and dinner, was great

Enjoyed it esp with the large space room and view of the Wenzhou town

The team dedicated to cutomer for feeling like home. Great food for breakfast or diner Thanks !

Just was annoyed at people smoking everywhere. Apart from that very good location, very clean hotel and rooms, nice restaurant and staff. Even though there were functions in the ballrooms, no significant noise was coming up in my room.

I always try to stay on Pullman Hotel when I go to Wenzhou. the hotel is clean , very well located and the people from the hotel are very kindly.

It was clean and comfy. Overall is good. The only not comfortable is the heater was too warm in room, and it can't turn to cold.

Decided to use pullman for all my hotel stays at this work trip and was very disappointed at the level of the hotel. The room was smelly, the carpets were dirty and how this hotel manages to hang on to a Pullman rating is beyond my understanding.

all staff are very friendly. This time been upgrade to the nice suite but really far from elevator. The internet is still quite slow, I use my 4G was more smooth. The hair dryer didnot work and I left a message, they immediately replace next day. But they put a one which could not be turn off unless unplug the power. This is dangerous. Once again, I appreciate all staff in Pullman. I like them.

Seamless

1. Check-in takes lot of time, even for Accor privilege members, no special treatment. No courtesy staff in the front desk (referring one or two only, not all). 2. Early morning too noisy due to construction works near hotel. 3. Doesn't have attention to the customer personal detail. My nationality was printed as Afghanistan in the Invoice bill against my name (note that I am Indian, not from Afghanistan). Even though I have given my passport when checkin and the staff taken the photocopy of my passport and also provided my Accor Member Card to staff. How this can even happen in such a big hotel chain. Absolutely not acceptable. Need clarification, on what basis they make this kind of mistaken. This making me think twice before booking my next hotel in Accor group.

Positiva

Rooms are well spacious , staff is very nice.

1。 The lady employee Carol who is in charge of floor cleaning gives me a very pleasant impression ,wherever guest meets her , Carol always says 你好 with sincere voice and smile that you can feel her deep-heart passion and respect to her job also to hotel guest . ,I would like to give her a five star feedback ,appreciate it . 2. There is no sidewalk zone for pedestrian at hotel entrance , sometimes guests may feel unsafe during rush time

Hard to communicate with the staff. Executive lounge service was terrible, the food consistently cold through out our 4 night stay. Ordered a la Carter at the main floor restaurant and waited over 45 minutes to receive my order which also arrived cold!!