Shadow Play Melbourne by Peppers 5 estrelas

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Enjoyed my stay, nice position close to Casino, good bar choices with complimentary drinks, great breakfast! Was a mixed property with some owner occupiers. Didn't get my usual upgrade as wall full capacity I was told which was unusual for a Wednesday night. Didn't receive a welcome gift as a Platinum Member as I usually do which was disappointing but overall will stay again.

Great location maybe 300-400 metres walk to crown casino Nice food not a huge selections though Good service reception staff and waiters were all very nice and helpful Rooms were great very spacious..

Fantastic place to stay, drink and dine, superb breakfast, beds are extremely comfortable. The only problem I found was the lack of signage on the exterior of the building making it very difficult to locate especially in rain like it was when we fianally did find the place.

Loved everything about my stay- service, location, apartment, brekky. Just a shame the Foxtel channels weren’t working, but not a major hassle. Very comfortable and great price. I will be staying here again.