Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 2,299 reviews

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Mercure Melbourne Albert Park - Image 1
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Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,299 reviews

TripAdvisor Rating  3.5/5  909 reviews

Let’s down Mercures reputation

Customer review rating 2.0/5

Aleesha Business - Confirmed reviews ALL

The atrium was lovely but the room was a disappointment. Superficially refreshed but the bathroom was grimy and I don’t think the room had a thorough clean in a while as when I moved the bedside table forward to reach a PowerPoint there were nail clipping and a zipper pouch amongst the dust and buildup. There was only shampoo and no conditioner available, nor moisturiser. As a frequent last minute traveller these things make a difference. People were constantly smoking right at the front door with only a small sign in English off the side stating No Smoking. Staff were not asking patrons to move away from the door to smoke and there were butts littered at the front entrance so waiting for an Uber was a pretty gross experience. Multiple bigger signs in multiple languages should be erected to prevent this and staff should be asking people to move off the property to smoke or have a designated smoking area. The bar service was often slow and one evening it took over 20mins to bring a wine and martini, despite it not being super busy. We also weren’t able to get drinks to the room after 10PM. There were no instructions when booking on how to get to the car park on Lorne St, which would’ve made check in much simpler. The Lorne St elevator was also stuck in fire service mode but there was no signage in the car park or the lobby to indicate this so there was a lot of time wasted going back and forth at both ends when a sign would have fixed the issue but asking guests to use the reception elevators. Not fun with multiple bags in tow.

well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The accommodation component was a high standard. The booking was for a group of 9 rooms (room 3319), and although I attempted to have your records amended so that each room occupant was responsible for their personal room costs I was unsuccessful. Firstly by phone prior to arrival, and then twice while staying at the Mecure. I was assured twice by your concierge staff that the records had been amended from "corp credit card" to "personal credit card" for each individual room, but twice I felt like the Mecure staff didn't really care to change the record. As a result, 2 of the rooms were debited to my card and I am now chasing people to repay me. I believe your staff need training in this area, I felt I was misled that if I was told BY YOUR STAFF "Yes I've changed the booking details" then that would get me "off their back". So my experience is less than satisfactory when it comes to fixing this problem.

Weekend in Town

Customer review rating 3.0/5

Bazzak Couples - Confirmed reviews ALL

We had booked 2 separate nights and had checked in online. On arrival there were no staff at priority desk initially, Guests ahead of me had some issues and it was 20 minutes before another staff member came out and assisted me. We had an issue of being locked out of our room due to the 2 reservations even though I was assured it was ok. We appreciated the upgrade to another room. Otherwise we enjoyed our stay although at times there were obviously new staff learning the ropes

Nice room

Customer review rating 4.5/5

Darren Friends - Confirmed reviews ALL

Large comfy room, though strange noise early each morning woke me up. Bar very expensive.

Enjoyed the space of the King Suite

Customer review rating 3.5/5

E S. Couples - Confirmed reviews ALL

Your front staff were very helpful. Our only issue was there was no cups to make tea and no glasses to have a drink out of. We asked many times but did not get any help whatsoever. A shame as the rest of our stay was very good.

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Other web-users rate our hotel

  • 730 reviews 8.1/10 Location
  • 1,729 reviews 5.1/10 Room
  • 1,307 reviews 7.2/10 Service
  • 50 reviews 3.3/10 WiFi
  • 785 reviews 5.1/10 Comfort
  • 706 reviews 4.1/10 Cleanliness
  • 396 reviews 7.6/10 Breakfast
  • 381 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.