Novotel Jazan

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Novotel Jazan 5 stars

Customer review rating (ALL Rating) 4.6/5 827 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Open Air swimming pool cafe

  • incomparable sea view

  • Multi Lingual Staff 24/7

  • Internet connected business Centre with all needed equipments

  • Meeting Rooms with different capacities and Grand Ballroom

Hotel location

Novotel Jazan

King Fahd Bin Abdul Aziz Road, South Corniche, Gizan City
45142 JAZAN
Saudi Arabia

  • By plane

    JIZAN INTL AIRPORT At 5km / 3 miles - Shuttle paying

GPS:16.881032, 42.541455

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Jazan

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  827 reviews

TripAdvisor Rating  4.5/5  67 reviews

Certificate of excellence 2022

Relaxing place

Customer review rating 5.0/5

Mr. K. Couples - Confirmed reviews ALL

Thanks to the recepinoist in the front desk Mr. AbdulRahman for his warm welcome and upgrade. The hotel needs some attention to keep its standard. Thank you all for good stay.

Dear K. A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good location, clean room, very nice receptionists.

Dear Yahya Hadi A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Customer review rating 3.0/5

Hasan S. Families - Confirmed reviews ALL

I have arrived 8 PM and my both rooms were not ready??? So I had to wait for one hour.

Dear Hasan S., Thank you for taking the time to tell us about your experience at the Novotel Jazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Helal 05…

Great moments

Customer review rating 4.0/5

Meshari Families - Confirmed reviews ALL

It was a wonderful stay

Dear Meshari A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Bad food no taste at all, and no laundry service available!

Customer review rating 1.0/5

Mujahed M. Business - Confirmed reviews ALL

We went for iftar and the food had no taste at all, we went to suhoor as well and we found out that the same food from iftar they just heated it again and served the same food from iftar. I asked for laundry service they told me sorry we don’t have this service available!!

Dear Mujahed M., Thank you for taking the time to tell us about your experience at the Novotel Jazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Helal 05…

Great views

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Late check in and early departure but very comfortable and quiet,

Dear Maurice O., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Was very good stay

Customer review rating 5.0/5

Mohammed Business - Confirmed reviews ALL

As usual was in home

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Customer review rating 3.5/5

Loay S. Business - Confirmed reviews ALL

My name Loay S., not whatever is mentioned. Also, every fixtures in the toilet was leaking. Other than that everything was good enough.

Dear l. louay, We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Customer review rating 4.5/5

Nasr A. Business - Confirmed reviews ALL

Great overall, very clean, friendly and cooperative staff.

Dear naser A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Well located

Customer review rating 5.0/5

Mohammed A. Families - Confirmed reviews ALL

It was a very enjoyable vacation with the family in a hotel with the beauty and luxury of Novotel.

Dear mohammed A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

great location

Customer review rating 4.0/5

Yahya A. Business - Confirmed reviews ALL

Actually was good , reception team were supportive , friendly room service menu need to improved breakfast menu can't be served after 11am restaurant staff were also supper pool dining area need to improved shish is terrible while the ambience is amazing have visited gym one time found it dirty and disorganized glass have been blocked with shades it is semi jail

Dear Yahya A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

worst Experience ever

Customer review rating 0.5/5

Ahmed Solo - Confirmed reviews ALL

Room was not good at all, especially in terms of the view unfortunately the bath room was with no hot water, toilet source of water was not working digital scal was broken and not working actually I am wondering is it 5 star Accor hotel !!! On the other hand the team (staff) !!!

Dear Ahmed M D., Thank you for taking the time to tell us about your experience at the Novotel Jazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not bad

Customer review rating 2.5/5

Ismail Families - Confirmed reviews ALL

It was very very expensive Their breakfast not good

Dear Asmael A., Thank you for taking the time to tell us about your experience at the Novotel Jazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Helal 05…

Acceptable stay

Customer review rating 3.0/5

Tareq Business - Confirmed reviews ALL

Everything is acceptable, but the food quality is very bad and disappointed.

Dear Tareq Yousef A., Thank you for taking the time to tell us about your experience at the Novotel Jazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Helal 05…

My second home & the first destination

Customer review rating 5.0/5

Yamen H. Business - Confirmed reviews ALL

As usual, the stay exceeded my expectations. The professionalism of the front office reception ladies indicates an excellent gained experiences. Thanks for the welcome drink And also thank you for the free minibar items, it’s the first time to receive such generosity & hospitality. Also, the housekeeping was so cooperative and helpful. I’m looking forward to the next stay to explore more of your kind treatment.

Dear Yamen H., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Perfect location , poor management

Customer review rating 3.5/5

Fahad Families - Confirmed reviews ALL

My stay was good apart from checkin experience. When I arrived , the reserved room was not available although I made the reservation through accor.com . And instead of upgrading me I was undergraded !. Also I waited 3 hours to have the room ready.

Dear Fahd A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Well Located & Friendly Staff

Customer review rating 3.5/5

Israa Business - Confirmed reviews ALL

The hotel is in a convenient location, the staff is friendly, and the price is reasonable

Dear Israa G., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Good stay

Customer review rating 5.0/5

Abdurhmn A. Couples - Confirmed reviews ALL

Very cozy hotel

Dear Abdurhman A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Great

Customer review rating 4.5/5

Vincent A. Friends - Confirmed reviews ALL

It was great and hoping some saudis know how to give directions. They were in the receptions, so basically They must tell me where i could find what im looking for. Another thing is, replacing carpets in the lobby during my stay, Nobody was pro-active. But i am glad the loud noise didnt stay the whole night. Breakfast is good Massage is great Executive suite is the best. Price is high

Dear Vincent A., We very much appreciate your comments regarding your stay at the Novotel Jazan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Helal 05…

Great Stay but…

TripAdvisor rating 4.0/5

mzaki07 TripAdvisor review

I stayed more than once at this hotel and my stay this time at Novotel overall was great but a few things did bothered us: 1. The rooms have shared doors with other rooms and the guest next us were noisy and this did make the stay uncomfortable. 2. I did order breakfast and basically they totally forgot about our order and When I called they did apologized (to be fair) but the breakfast was not that good because it warped for a long time the bread was cold and also they did not bring what I ordered such as black coffee. 3. Minor issue (no big deal) but worth Mentioning : they did charge me the full amount and I already paid part of the amount using my points. They returned the amount in cash it was ok for me. So if you paying with points make sure to mention that for them before they charge your credit card. Overall a great hotel to stay and I will stay here next time but you need to be careful with small details that I mentioned.

Dear valuable customer, Thank you so much for your comments, which is valuable for us, we will work on it to ensure improving the quality of our service. Be assuring that your next stay will be better and more memorable.

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