The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.4/5 930 reviews

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The Sebel Noosa - Image 1
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32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

  • Intimate and unique meeting and event space designed to inspire

Our accommodation(s)

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

Telephone
Fax +61 7 5447 6450

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

2 pools

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  930 reviews

TripAdvisor Rating  4.1/5  947 reviews

Great disappointment

TripAdvisor rating 2.0/5

Friog TripAdvisor review

Ground floor suit next to pool all day youths jumping in shouting girls screaming relentless all day. Notices clearly say no jumping and consider other people these ferule teenagers didn’t seem to be able to read and without any parental guidance The suit was very good but not luxury beds comfortable kitchen good leaking shower door The futon had clearly been wet cleaned and stayed that way For an apartment that supposed to be cleaned before arrival the quality of cleanliness was poor The general areas were unkempt and the security gates removed your knuckles when opening We have waited all year for this holiday with our son and partner to be spoiled by simple things

Dear guest, Thank you for sharing your feedback regarding your recent stay at The Sebel Noosa. I sincerely apologize for the inconveniences you experienced during your visit, particularly with regard to noise levels from the pool area. While we strive to maintain a peaceful environment, we appreciate your understanding as we manage shared spaces. I regret to learn about the maintenance issues you encountered. Cleanliness is a top priority for us, and your concerns have been noted as we continually work to enhance our services. The state of the common areas is also taken seriously, and I appreciate your input on this matter. I understand how disappointing it can be when expectations are not met, especially during a much-anticipated holiday. Thank you for your valuable feedback, which aids us in improving our guest experience. Warm regards, The Sebel Noosa

Customer review rating 4.0/5

Ariana P. Couples - Confirmed reviews ALL

Liked the location,apartment looking over the River,great view & private.

Dear Ariana P., Thank you for your positive feedback. We are delighted to hear that you enjoyed the location and the views from your apartment. We look forward to welcoming you back in the future for another peasant stay. Best regards, The Sebel Noosa

Customer review rating 5.0/5

John B. Couples - Confirmed reviews ALL

A very positive one. Happy to recommend it.

Dear John B., Thank you for your kind words and for recommending The Sebel Noosa. We are delighted to hear that we exceeded your expectations and that you enjoyed our location. We hope to welcome you back in the future. Best regards, The Sebel Noosa

Customer review rating 3.5/5

Stephen C. Couples - Confirmed reviews ALL

It was a lovely stay spoiled by lack of attention to detail. The staff tried to be helpful and were pleasant. They all seemed to be young but lacked any detailed understanding when asked for help. The apartment attempted to make guests comfortable but lacked certain basic items like placemats. Whilst the rooms appeared clean, areas around heavy pieces of furniture hid residual crumbs and fluff. The room was was filled with electronic entertainment, most of which was out of date or did not work. I was amused to see a bhs player - Really? Finally, some of the fixtures and fittings were a little tired and in need of a refresh. The air vents also showed a disgraceful lack of servicing / cleaning.

Dear Stephen C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and found our staff to be pleasant and eager to assist. However, we regret that your experience was marred by certain oversights in attention to detail. We acknowledge your concerns about the lack of certain amenities and the cleanliness of areas difficult to access. Your comments regarding the electronic entertainment and the condition of fixtures have been noted, as we strive to provide a comfortable and enjoyable environment for all our guests. Please know that we continuously evaluate our facilities to enhance guest experience. We appreciate your insights as they are vital to our ongoing improvement efforts. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Goodbye, The Sebel Noosa

Disgruntled Receptionist?

TripAdvisor rating 1.0/5

Gournemanz TripAdvisor review

We stayed at the SEBEL Hotel in Noosa for two nights this month. We arrived a little bit before the official check -in time and left our luggage at the reception and went out to have lunch. We came back more than one hour AFTER the official check-in time and got our keys. When I asked whether our luggage has been brought to our room I was met with an unbelieving stare and told “NO”. I simple “explained” that these are standard operating procedures at reputable hotels and walked away from the unsmiling receptionist. Luckily our luggage turned up soon. On the last day we asked whether we could extend our stay by another night. We were informed, yes this will be possible, but the price went up by approximately 50%. All this conversations happened with the same unsmiling face and behaviour as before. The behaviour of the receptionist was cold, impersonal and as if we were just an inconvenience. She behaved like a disgruntled employee. To be fair: there was another receptionist from France who was helpful and respectful. We certainly will NEVER stay again at Sebel Noosa. Yes, we are members of Accor Life.

Dear Guest , Thank you for taking the time to share your feedback following your recent stay at The Sebel Noosa. I am very sorry to read about your experience, and I appreciate you bringing these concerns to my attention. First and foremost, please accept my sincere apologies for the manner in which you were received and assisted by one of our reception team members. The service you describe is not reflective of the standards we expect at The Sebel, nor of the welcoming, attentive experience our Accor Live Limitless members rightly deserve. Being met with a cold or dismissive attitude is unacceptable, and I regret that this left you feeling like an inconvenience rather than a valued guest. Regarding your luggage, while storage prior to check-in is standard, delivery to room is not as we do not have a concierge service. However, we are more than happy to help upon request! I am sorry that this was not communicated to you correctly. Equally, I am sorry that the discussion around extending your stay was not handled with warmth, professionalism, and empathy, regardless of rate availability or pricing constraints. I do appreciate you acknowledging the positive service provided by another member of our reception team, and I will be sure to share your comments with him. At the same time, I am addressing your feedback internally with our leadership team to ensure further coaching and training takes place, as this experience falls well short of our expectations. It is truly regrettable to read that your stay has led you to decide not to return. Should you ever reconsider, I would welcome the opportunity to personally restore your confidence in our hotel and in the Sebel brand. Thank you again for your honest feedback and for your loyalty as an Accor Live Limitless member. Warm regards, The Sebel Noosa team

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Other web-users rate our hotel

  • 472 reviews 9.6/10 Location
  • 595 reviews 6.5/10 Room
  • 389 reviews 7.7/10 Service
  • 40 reviews 3.9/10 WiFi
  • 205 reviews 4.2/10 Cleanliness
  • 110 reviews 6.6/10 Pool
  • 67 reviews 4.8/10 Value
  • 23 reviews 4.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.