The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.3/5 921 reviews

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32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

Our accommodation(s)

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

Telephone
Fax +61 7 5447 6450

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

2 pools

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  921 reviews

Customer review rating 4.0/5

Carolyn A. Couples - Confirmed reviews ALL

Also could not use the pool was under maintenance. If we had been told my have not booked the room.

Dear Carolyn, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the room layout and appreciate that the bathroom configuration was not as convenient or private as you had anticipated. We also apologize for the issues you experienced with the Wi-Fi connection, air conditioning, and the lack of an oven, and we will review these matters with our team to ensure they are addressed. We are particularly sorry for the disappointment caused by the pool being unavailable during your stay. We understand how frustrating it can be when facilities are under maintenance, especially if this was an important factor in your booking decision. Your feedback highlights the importance of communicating any facility closures clearly to our guests in advance. We value your comments as they help us improve both our facilities and our guest experience. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better stay in the future. Sincerely, The Sebel Noosa team

Customer review rating 2.0/5

Erin K. Couples - Confirmed reviews ALL

When we arrived we saw the pool was out of action for the whole week of our stay. We were not told of this and when we asked for alternatives to be arranged the receptionist was slightly rude (although the initial issue was not her fault). It was arranged for us to use the Mantra’s pool which was great and their reception staff were lovely, but the Sebel could have offered this prior to us enquiring that the amenities were not available as advertised. Discussion of a refund and support to rebook elsewhere was shut down immediately. Additionally, the wifi disconnected after the second night and did not come back on.

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the disappointment and inconvenience caused during your stay. We understand how frustrating it must have been to discover upon arrival that the pool would be unavailable for the duration of your stay, particularly as this information was not communicated before your arrival. We agree that we could have been more proactive in offering alternative arrangements, such as access to the nearby pool, rather than waiting for guests to enquire about available options. We are pleased that access to the alternative pool was arranged and that you had a positive experience with the staff there. However, we are sorry to hear that your interactions with our reception team did not meet the standard of service you expected. While we appreciate your acknowledgment that the situation itself was beyond the receptionist's control, we regret that you felt your concerns regarding alternative accommodation and potential compensation were not given the consideration they deserved. We also apologize for the Wi-Fi issues you experienced after the second night of your stay. Reliable connectivity is an important part of the guest experience, and we understand the inconvenience this caused. Your feedback has been shared with the relevant teams as we continually work to improve our communication, service, and facilities. Thank you again for bringing these matters to our attention. Sincerely, The Sebel Noosa team

Customer review rating 0.5/5

Brigette J. L. Friends - Confirmed reviews ALL

Stay at The Sebel Noosa was disappointing due to several maintenance and operational issues affecting comfort and safety. The property showed signs of poor general upkeep, with multiple areas appearing run down and not consistent with expected standards. A more serious concern was the condition of several gates within the complex, which were difficult to open and close. On multiple occasions this led to fingers being caught or strained, and I observed similar incidents affecting other guests. Noise was also an issue, either from traffic on nearby roads or from continuous operation of water features feeding the pools and landscaping, running from around 8am to 8pm daily without prior notice. The car park also had visible water ingress and leaks, further reinforcing concerns around overall maintenance. Overall, while the location is strong, the stay was impacted by recurring maintenance and safety issues, along with noise disturbances that appear consistent with other guest feedback. There is little visible evidence that these concerns have been meaningfully addressed beyond routine upkeep.

Dear guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet expectations, and that maintenance, noise, and operational issues impacted your stay. The concerns you have raised are taken very seriously, guest safety and comfort are extremely important to us, and we appreciate you bringing these matters to our attention. Your feedback has been shared with our management and maintenance teams for review as part of our ongoing efforts to improve the guest experience. While our location is often a highlight for visitors, we recognise that this alone does not compensate for the issues you encountered. Thank you again for your comments. Constructive feedback such as yours, helps us identify areas where we can do better, and we hope there may be an opportunity to welcome you back in the future for a much-improved experience. Warm regards, The Sebel Noosa team

Customer review rating 1.5/5

Kirrily H. Couples - Confirmed reviews ALL

Pool closed, renovations being done all day, not told about these before arriving. Thought we’d give it another go after previous times being put in noisy rooms and waiting around for maintenance.

Dear guest, Thank you for your feedback, and we are genuinely sorry to hear about your disappointing experience. We understand how frustrating it would be to arrive expecting a relaxing stay only to find the pool unavailable and renovation works taking place during your visit. It is particularly disappointing to learn that this experience followed previous stays where you encountered issues with room noise and maintenance delays. We regret that we did not provide the improved experience you were hoping for when you chose to stay with us again. Your feedback has been shared with our team as we continue to review both our communication processes and guest experience standards. We sincerely appreciate you giving us another opportunity and are sorry that we fell short of your expectations. Thank you again for taking the time to share your comments. Warm regards, The Sebel Noosa team

Customer review rating 4.0/5

Chester P. Couples - Confirmed reviews ALL

The 2 bedroom apartment was excellent. The only wish is that the spa was adults only at least for 1 hour each day. It would make it more attractive to use.

Hi Chester, Thank you for your review. We're delighted to hear that you enjoyed the excellent two-bedroom apartment and found our location convenient. We also appreciate your suggestion regarding the spa. We understand that having an adults-only period each day could provide a more relaxing experience for guests seeking some quiet time. Your feedback is valuable, and we'll certainly take it into consideration as we continue to enhance our guest experience. We hope to welcome you back again soon. Warm regards, Amelie Guest Service Agent

Other web-users rate our hotel

  • 474 reviews 9.5/10 Location
  • 619 reviews 6.3/10 Room
  • 366 reviews 8.1/10 Service
  • 45 reviews 4.8/10 WiFi
  • 214 reviews 4.3/10 Cleanliness
  • 79 reviews 5/10 Value
  • 23 reviews 4.4/10 Wellness Area

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