Dear Richard, Thank you for sharing your feedback about your recent stay. I am pleased our front desk team looked after you well, but I apologise that the condition of your apartment did not meet the same standard. The drain smell, stained sofa and shower seal repeatedly coming loose should all have been identified before your arrival. I have shared the specific details of apartment 4303 with our Housekeeping and Maintenance teams so they can inspect and address each item. I also acknowledge your comments about the apartment feeling dark and tired, as well as the limited gym facilities. We know areas of the resort require updating, and feedback like yours forms part of our refurbishment planning. You also noted that our sustainability work was not visible during your stay. While we have several practices in place across the resort, we clearly need to communicate them better to our guests. Thank you again for recognising the service provided by our team. I am sorry the condition of the apartment detracted from your time in Noosa and left you disappointed. Scott Freund General Manager

Dear Matthew, Thank you for your excellent review. I’m pleased you enjoyed a relaxing stay, from check-in through to departure, and that our team consistently recognised you as an ALL Silver member. I apologise that your welcome drink was missed. We will follow this up with the team. We appreciate your support and look forward to welcoming you back. Kind regards, Scott Freund General Manager

Dear James, Please accept my sincere apologies for the room cleanliness, event noise and the lack of recognition you received as an ALL Gold member. Your loyalty to Accor should have been acknowledged from the moment you arrived. While room upgrades depend on availability at check-in, our team should have recognised your Gold status, discussed the options available and offered an alternative benefit if an upgrade could not be provided. I am sorry this did not happen. The amount of dust and grime you described is unacceptable, particularly given your asthma and dust allergy. Your room should never have been presented in that condition. I am also sorry that the corporate event disrupted your final night and prevented you from resting before an early start. We let you down across several parts of your stay, and I understand why you have lost confidence in returning. Please contact me directly so I can review your booking and discuss an appropriate resolution. Scott Freund General Manager

Dear Geoffrey, Thank you for taking the time to share your feedback and for your loyalty as a Platinum member. We’re pleased to hear you enjoyed our location, although we’re sorry that your injury prevented you from making the most of the resort during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Peppers Noosa Resort & Villas. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Janet, Thank you for taking the time to share your feedback and for your loyalty as a Diamond member. We’re pleased to hear you enjoyed the peaceful setting of the resort and that your overall stay was enjoyable. We’re sorry, however, that the road resurfacing during your stay caused such significant noise. We understand how disruptive this must have been, particularly as you had not been notified beforehand, and we sincerely apologise for the inconvenience caused. We’re also glad to hear how well you were looked after by our restaurant team member. We’ll be sure to share your kind words with her. Thank you again for your feedback and for recognising the efforts we make towards sustainability. We hope to have the opportunity to welcome you back for a more enjoyable experience next time. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Richard, Thank you for your wonderful review and for your loyalty as a Platinum member. We’re thrilled to receive your perfect score and so pleased to hear that our location and team made your stay such a great experience. Your kind words about our staff are truly appreciated. It was a pleasure having you stay with us, and we hope to welcome you back to Peppers Noosa Resort & Villas again soon. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Mr D., Thank you for taking the time to provide such detailed feedback about your dining experience. I am genuinely sorry that your evening at Park & Cove fell so far short of the standard we expect to provide our guests. I completely understand your frustration. Being asked to choose a menu, only to then find that two of your selected main courses were unavailable, followed by confusion around which menu you could order from and where you could be seated, would have been disappointing enough. Having then experienced delays with your drinks and meals, a burnt burger bun, and having to leave your table multiple times to follow up with our team and request your bill is simply not the experience we want for any guest. I am particularly disappointed to hear that the communication around the restaurant's operating arrangements made the situation worse. Regardless of the structure behind the scenes, you were staying at our resort and quite rightly expected a seamless and consistent experience. That explanation should never have been presented in a way that made you feel that the restaurant's responsibilities were separate from your experience as a resort guest. It is also disappointing that, following this experience, you chose not to return for the remainder of your stay. We clearly had several opportunities to recover the situation and failed to do so. Thank you for highlighting the breakfast team in your feedback. It is wonderful to hear that their welcoming, professional and genuinely caring service made such a positive impression. I will certainly share those comments with the team. At the same time, your feedback regarding the evening service will be addressed with the relevant team members, particularly around menu availability, communication, service recovery and ensuring we are consistently looking after guests at their tables. Your comments are valuable because they highlight that while we are delivering the level of hospitality we expect in some areas, we did not deliver it consistently across your stay. Please accept my sincere apologies for the experience you had. I appreciate you bringing it to our attention and giving us the opportunity to learn from it. Thank you. Andrew Wilcox Director of Food & Beverage

Dear Matthew, Thank you for your wonderful feedback and for your loyalty as a Gold member. We’re so pleased you enjoyed our peaceful setting, and we truly appreciate the perfect score. We’re sorry for the confusion around your complimentary nights. We appreciate you bringing this to our attention and will take your feedback on board. We hope to welcome you back to Peppers Noosa Resort & Villas again soon. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear David, Thank you for your wonderful feedback and for your loyalty as a Platinum member. Receiving a perfect score is such a great compliment, especially knowing this was your first stay with us. We also really appreciate you taking the time to recognise Luiz, and we’ll be sure to share your kind words with him. It was a pleasure having you stay with us, and we hope to welcome you back to Peppers Noosa Resort & Villas for another enjoyable stay. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Donna, Thank you for taking the time to share your feedback and for your loyalty as a Gold member. It’s wonderful to hear how much you continue to enjoy staying with us, and we’re especially pleased that Sandy and Hazel made such a positive impression. We’ll be sure to pass on your kind words to both of them. We’re sorry to hear that your dining experience did not meet expectations. Your comments are genuinely appreciated and will be shared with our Food & Beverage team for review. Thank you again for your continued support. We hope to welcome you back to Peppers Noosa Resort & Villas again soon. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Manny, Thank you for sharing your feedback. I’m sorry the accommodation did not meet your expectations and that noise affected your sleep. Your comments regarding the dated bathroom and carpets are noted. The leaves on the floor and lack of vacuuming during your stay are also below the standard you should have received, and we are addressing this with our Housekeeping team. I’m pleased our reception team made a positive impression, particularly the French team member who assisted you. I will share your recognition with her. Thank you again for your honest feedback. Kind regards, Scott Freund General Manager

Dear Bonnie-Lee, Thank you for your review and for your loyalty as a Platinum member. It's great to have you stay with us again, and I'm glad you had another enjoyable visit. Thank you for taking the time to share your feedback. We look forward to welcoming you back again soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Alexandra, Thank you for taking the time to share your feedback and for your loyalty as a Classic member. We're pleased to hear you enjoyed the apartment and our service, however, we're sorry that the cleanliness did not meet your expectations. We appreciate you bringing this to our attention, and your comments have been shared with our housekeeping team for review and follow-up. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Peppers Noosa Resort & Villas for a more enjoyable stay. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Chrissie, Thank you for your lovely review and for your loyalty as a Classic member. It was great to welcome you back, and thank you for the kind mention of Sandy and myself. I also appreciate your feedback regarding the villas and have shared it with the team. We look forward to seeing you again next year. Warm regards, Luiz Magalhaes Front Office Manager

Dear Mike, Thank you for taking the time to share your feedback, and for your loyalty as a Gold member. We're glad you had such a lovely stay with your friends. Thank you also for your suggestion regarding refillable glass water bottles, we really appreciate the idea and will share it with management for consideration. We look forward to welcoming you back to Peppers Noosa Resort & Villas soon. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Rachel, Thank you for sharing your feedback following your stay at Peppers Noosa Resort & Villas. I am sorry for the condition and cleanliness of your room. A dirty fridge is unacceptable, and the paintwork and rust you described should have been identified and addressed before your arrival. I am also concerned that your scheduled room service did not occur and that no follow-up was provided after you raised this with reception. You should not have needed to ask twice for assistance. I have shared your feedback with our Housekeeping, Maintenance and Front Office teams and requested a review of the room. Your experience fell well below the standard you had every right to expect from us. Kind regards, Scott Freund General Manager

Dear Carla, Thank you for sharing your feedback following your stay at Peppers Noosa Resort & Villas. I am sorry the experience did not meet the standard or value you expected. The parking difficulty, room moves experienced by your colleagues, and the uneven service from our team all affected your group’s stay. Your comments about the in-room dining menu, ordering app, wine availability and cardboard packaging are fair. The offer did not reflect the experience we aim to provide, particularly for business travellers arriving after a long day. We are reviewing these areas with our food and beverage team. I have also followed up on the bee issue, the air-conditioning fault and your feedback about the joined king bed. These matters should have been addressed before the rooms were allocated. I appreciate you recognising the breakfast, arrival and departure experience, and our buggy service. Thank you again for your direct feedback, Carla. It gives us clear areas that require attention. Kind regards, Scott Freund General Manager

Dear Christopher, Thank you for your feedback regarding your recent stay. We are delighted to hear that our team was able to assist you and provide a positive resolution. We appreciate your comments about the booking experience and will continue to strive for improvement. Kind regards, Terri Raffaut Assistant Manager Peppers Noosa Resort & Villas

Dear Lyndal, Thank you for the lovely feedback! We are glad the team and the natural setting made a great impression and we have noted your comments on the room maintenance for the relevant teams. We hope to welcome you back very soon. Warm regards, Luiz Magalhaes Front Office Manager