Peppers Noosa Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.1/5 1,643 reviews

Peppers Noosa Resort & Villas - Image 1
Peppers Noosa Resort & Villas - Image 2
Peppers Noosa Resort & Villas - Image 3
Peppers Noosa Resort & Villas - Image 4
33A Viewland Drive, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Plunge into the heated resort pool or get the heart rate pumping in the lap pool.

  • Dine at Park & Cove restaurant, located on the level one above the resort's reception

  • Noosa's main beach is a stone's throw away, enjoy our location set just back from the hustle

  • Guests and welcome to enjoy complimentary WiFi during their stay with us

  • Stick to your fitness regime with our onsite gymnasium and steam room

Our accommodation(s)

Penthouse

App 3 Bedrooms Sup

  • 7 pers. max
  • 250 m² / 2690 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 2 x Twin bed(s)
  • Views: Bay view
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Hotel location

Peppers Noosa Resort & Villas

33A Viewland Drive
4567 NOOSA HEADS
Australia

GPS:-26.3912903, 153.0907428

Telephone
Fax +61 7 5455 2200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

PARK & COVE

A testimony to the land on which we reside, it's time to usher in a new era for Australia's long-loved dining destination Noosa with the launch of Park & Cove situated right above Peppers Noosa Resort & Villas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,643 reviews

Customer review rating 3.5/5

Aaron W. Business - Confirmed reviews ALL

A beautiful spot, tucked into the National Park. Lovely accommodation. The service lacked in a few areas - but overall a nice experience.

Dear Aaron, Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear you enjoyed our location and found the accommodation comfortable. Being surrounded by the National Park is one of the things that makes Peppers Noosa special, so I'm glad that aspect of your stay stood out. That said, I am sorry we missed the mark on some of the service details. There is no reason your coffee supplies should not have been replenished, and having a coffee machine without pods is clearly an oversight on our part. I am also disappointed to hear you were left waiting to be acknowledged when visiting the restaurant. A simple greeting and prompt attention should be a given. I appreciate you bringing these issues to my attention. While they may seem like small details individually, they all contribute to the overall guest experience, and in your case they detracted from what should have been a seamless stay. Thank you again for your honest and balanced feedback. I hope we have the opportunity to welcome you back and provide the level of service that matches the quality of our location and accommodation. Kind regards, Scott Freund General Manager

Customer review rating 3.0/5

Hillary T. Couples - Confirmed reviews ALL

We've stayed here before and you were great - which makes this one sting a little more than it probably should. Came back for our anniversary expecting the same Peppers magic: great location, solid amenities, Hastings Street a stumble away. Got the location. The magic seems to have gone on holiday without us. Two nights in, we developed a newfound appreciation for toilet paper - turns out it's still scarce around here, post-COVID supply chain or not. Housekeeping kept it minimalist: bed re-made, towels kept damp for round two, and complimentary night-time itching thrown in. The washer/dryer next door rattled through the night like it was auditioning for a horror film, which at least kept us company while we wondered about the fumigation job. Also met a couple of local cockroaches in the bathroom, dealt with personally, then left in place as what I can only assume was an unscheduled art exhibit - housekeeping clearly saw them and decided not to get involved. Look, the bones are still good - great location, can't fault that - but something's slipped since our last stay. Feels like you misplaced your mojo somewhere between then and now. Hoping it turns up before we're back next time.

Thank you for taking the time to provide such detailed feedback. I am genuinely sorry that your anniversary stay did not reflect the experience you had come to expect from Peppers Noosa. Reading your comments, it is clear we fell well short in several areas, particularly service, cleanliness and the overall level of care shown throughout your stay. There is no excuse for the issues you encountered, including the lack of attention at check-in and check-out, the housekeeping concerns you raised, the presence of cockroaches in the apartment, and the noise disturbance from the neighbouring washer and dryer. Most disappointing is that these concerns were not addressed during your stay, leaving you feeling ignored rather than cared for. Your comments regarding our team's engagement and sense of hospitality are particularly concerning. While I appreciate your acknowledgement of our buggy drivers, it is clear we did not deliver the warm, attentive service that should be the foundation of every guest experience. Please be assured your feedback has been shared with our leadership team and will form part of our ongoing training and operational reviews. We are also investigating the housekeeping and pest control concerns you highlighted. Thank you for recognising our location and facilities. While these are important, they are not enough on their own, and I agree that something was missing during your stay. I appreciate your honesty and hope we have the opportunity to restore your confidence in Peppers Noosa on a future visit. Kind regards, Scott Freund General Manager

Customer review rating 4.5/5

Dean C. Couples - Confirmed reviews ALL

great place, rooms really good, staff great, really happy with the stay. some feedback, tv in the bedroom, remove didnt work, tv so small almost not watchable, room was clean, unless you looked, ie; thegap between the couch and wall (15cm) had rubbish & was not clean. breakfast was lacking too. was ok, but mid way through breakfast the food was cold in the warmers & not fresh at all. but still loved it & will come back. we also had an electric car & had no facility to charge, even with a normal plug in the carpark. and staff had no answers except go to the shopping ctr.

Dear Dean, Thank you for taking the time to share such detailed feedback following your stay with us. Most importantly, thank you for your kind comments about our team. I was pleased to read that you found the staff great and that you enjoyed your stay overall. Knowing that you loved the resort and plan to return means a great deal to us. I also appreciate the honest feedback. The issues you raised regarding the bedroom television, the cleanliness behind the couch, and the breakfast experience are all fair observations. Whilst I'm pleased the room generally met your expectations, there is no reason we should be missing areas during cleaning, and breakfast should remain fresh and appealing throughout the service period, not just at the start. I have shared your comments with both our Housekeeping and Food & Beverage teams for review. I was also disappointed to read about your experience as an ALL Gold member. Recognition of our loyal guests is something we take seriously, and it is clear we missed an opportunity to make your stay feel more special. I will be reviewing this feedback with the team. Your comments regarding electric vehicle charging are also appreciated. As EV ownership continues to grow, this is an area we know we need to improve, and feedback such as yours helps support those future discussions. Thank you again for your support, your loyalty and your constructive feedback. We genuinely value it, and I hope we have the opportunity to welcome you back to Peppers Noosa again soon. Kind regards, Scott Freund General Manager

Customer review rating 0.5/5

Daniela A. Friends - Confirmed reviews ALL

the gyn is in terrible conditions, the rooms are beyond dirty

Dear Daniela, Thank you for your feedback and we sincerely apologise for the condition of the room. What you described is completely unacceptable and not the standard we expect. Your comments have been passed on to the relevant teams and we are taking them seriously. We hope you will give us another chance to show you a much better experience. Warm regards, Luiz Magalhaes Front Office Manager

Customer review rating 5.0/5

Conan J. Business - Confirmed reviews ALL

Great to attend a 2 day conference at this amazing venue and to enjoy the lovely surroundings, attentive staff, great dining and very comfortable rooms.

Dear Conan, Thank you for the perfect score and for your loyalty as a Gold member. We're delighted to hear you enjoyed another stay with us. Thank you also for recognising Terri. We will be sure to share your kind comments with her. We also appreciate your feedback regarding housekeeping and will share your comments with the team. We look forward to welcoming you back again soon. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Other web-users rate our hotel

  • 556 reviews 9.4/10 Location
  • 1,140 reviews 5.8/10 Room
  • 861 reviews 7.3/10 Service
  • 15 reviews 3.9/10 WiFi
  • 485 reviews 1.9/10 Cleanliness
  • 331 reviews 6.4/10 Food
  • 204 reviews 7.7/10 Breakfast
  • 165 reviews 6/10 Pool

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