Dear Dianna, Thank you for your review and for your loyalty as a Classic member. I'm sorry the pool temperature was disappointing during your stay. I also appreciate your feedback regarding the in room amenities. For future stays, milk and other complimentary items are always available from Reception at any time. Thank you also for your suggestions regarding recycling and rubbish facilities. We appreciate you taking the time to share your feedback and hope to welcome you back again soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Aaron, Thank you for your feedback and for your loyalty as an ALL Gold member. I am sorry the communication around your room concerns and relocation did not meet expectations. Our team was working behind the scenes to locate and prepare alternative accommodation; however, we did not provide you with clear updates or realistic timeframes. This left you feeling that no one had taken ownership of the situation. The replacement apartment was based on the accommodation available at the time. While it differed from your original room, the options and reasons for the allocation should have been explained clearly before the move. We have referred the reported wet carpet and dampness in the original apartment for inspection and follow-up. I also acknowledge that your early departure should have prompted a conversation about your stay. I am sorry your family left feeling disregarded. Your feedback has been shared with our Front Office, Housekeeping and Maintenance leaders. Warm regards, Scott Freund General Manager

Dear Adam, Thank you for your review and for your loyalty as a Silver member. I'm glad you enjoyed your stay with us. Thank you also for the kind mention of the team member who checked you in. I'll be sure to pass your comments on. We really appreciate your feedback and look forward to welcoming you and your family back again soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Eamonn, Thank you for your detailed feedback and for your loyalty as an ALL Platinum member. I am very sorry for the way your wife was treated. Regardless of the two separate bookings, our team should have calmly reviewed the reservations and confirmed the arrangements before instructing your family to move or escorting your wife back to the room. The manner in which this was handled was unacceptable and left your family feeling unwelcome. We also should have identified the consecutive bookings at check-in and clarified the room arrangements for the full four-night stay. I have raised this specific interaction with our Front Office leadership team for review and follow-up. I appreciate you bringing it directly to my attention. I am pleased you enjoyed the resort, accommodation, breakfast and service from the remainder of our team. I hope we have the opportunity to welcome your family back and provide the experience you should have received throughout. Warm regards, Scott Freund General Manager

Dear Daniel, Thank you for your review and for your loyalty as an ALL Silver member. I am pleased your family enjoyed the spacious two-bedroom apartment, resort pool, Park & Cove dining and prompt buggy service. I will also share your kind recognition with our restaurant and bar manager. I am sorry the apartment required a deeper clean. The dust around the furniture, fans and air-conditioning should have been addressed before your arrival. I have shared this with our Housekeeping team, along with your suggestion for a live egg station and greater breakfast variety. We appreciate your recommendation and look forward to welcoming your family back. Warm regards, Scott Freund General Manager

Dear Roger, Thank you for your lovely review and for your loyalty as a Classic member. It’s wonderful to hear you enjoyed the comfort and cleanliness of your accommodation, as well as our peaceful bush setting. Your kind comments about our team are greatly appreciated, and we’re delighted to know you would stay with us again. We look forward to welcoming you back to Peppers Noosa Resort & Villas. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Darren, Thank you for your feedback and for your loyalty as a Classic member. I'm glad the team looked after you well and that you enjoyed your dining experiences with us. I'm sorry the condition of the apartment did not meet expectations. The cleanliness and presentation concerns you raised are disappointing to hear, and I understand how this impacted your overall impression of the resort. Thank you for taking the time to let us know. Your comments have been shared with our Housekeeping and Maintenance teams for review. Warm regards, Luiz Magalhaes Front Office Manager

Dear Simon, Thank you for your great feedback and for your loyalty as a Classic member. We hope to welcome you back to Peppers Noosa Resort & Villas on your next visit to Noosa. Kind regards, Giorgia Assistant Manager Peppers Noosa Resort & Villas

Dear Nicole, Thank you for your review and for your loyalty as a Silver member. I'm glad you enjoyed your stay with us. Sorry the weather wasn't a bit kinder during your visit. I also appreciate your feedback regarding the WiFi connection and thank you for bringing it to our attention. We look forward to welcoming you back again soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Sune, Thank you for sharing your feedback. I am sorry the four-bedroom deluxe villa was not properly cleaned or presented for your family’s arrival. The stained bedding, carpets and furniture you described fall well below our standards. I have raised the villa with our Housekeeping and Maintenance leaders for inspection and follow-up. Thank you for recognising our location and the positive arrival and departure experience. I hope you will consider giving us another opportunity in the future. Warm regards, Scott Freund General Manager

Dear Vanessa, Thank you for your feedback and for your loyalty as an ALL Gold member. I am pleased the room was comfortable and easy to access. However, I am very sorry about the bathroom cleanliness. Finding hair across the floor and a bathroom that appeared not to have been cleaned is unacceptable. I have raised your feedback with our Housekeeping leadership team for follow-up. Your room should have been thoroughly cleaned and checked before your arrival. Warm regards, Scott Freund General Manager

Dear Alyce, Thank you for your feedback and for your loyalty as a Classic member. We are glad the team, the dinner and the breakfast hit the mark. We are sorry the pool heaters were not operational during your stay and that the rainy weather made it a challenging trip with a toddler. We have also noted your concern about the balustrade gaps and will pass that on to our maintenance team as a priority, as we take safety very seriously. We hope to welcome your family back very soon and hopefully with some sunshine! Warm regards, Luiz Magalhaes Front Office Manager

Dear Christina, Thank you for your feedback and for your loyalty as a Gold member. We will make sure Lucas hears about your kind words and we are sorry the overall experience did not fully reflect the level of service you deserve as a valued member. We sincerely apologise for the lack of communication about your room and for the service gaps you encountered. Your comments have been passed on to the relevant teams. Regarding housekeeping, as an Eco Resort this is an optional service available to add at the time of booking and we are sorry this was not made clearer. We hope to welcome you and your partner back very soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Benjamin, Thank you so much for the perfect score! We are so glad you and your family had a wonderful stay despite the rain and we look forward to welcoming you all back very soon! Warm regards, Luiz Magalhaes Front Office Manager

Dear Nicholas, Thank you for your feedback and for your loyalty as a Silver member. We are sorry the room was not up to standard on arrival and your comments have been passed on to our housekeeping team. We hope to welcome you and your partner back very soon. Warm regards, Luiz Magalhaes Front Office Manager

Dear Deborah, Thank you for your feedback and for your loyalty as an ALL Silver member. I am sorry that work commenced at 6:30am and disrupted your stay. Your room should also have been properly cleaned, restocked and checked, including the television, before your arrival. I am equally disappointed that members of our team appeared flustered and dismissive. You should have felt listened to and supported. I have raised your feedback with our operational leaders for follow-up. Warm regards, Scott Freund General Manager

Dear Leanne, Thank you so much for the perfect score and for your loyalty as a Classic member! We are so glad you and your family had a wonderful stay and we look forward to welcoming you all back very soon! Warm regards, Luiz Magalhaes Front Office Manager

Dear Rhiannon, Thank you for your feedback and for your loyalty as an ALL Classic member. I am pleased the three-bedroom villa provided the space and facilities your family needed. I am sorry the cleanliness of the villa fell well below expectations. Dust, mould inside the cupboards, debris under the couch and food left in the dishwasher filter are clear signs that the room was not checked thoroughly before your arrival. I have shared your comments with our Housekeeping leadership team. We need stronger attention to detailed cleaning and final room inspections, particularly in larger villas where these areas can be missed. Thank you for bringing this to my attention. We hope you will consider staying with us again so we can provide the standard you should have received. Warm regards, Scott Freund General Manager Peppers Noosa Resort & Villas