Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 13,999 reviews

ALLSAFE approved hotel

Sofitel Noosa Pacific Resort
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+ 25 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567 noosa
australia

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS:  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS:-26.38713, 153.08849

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOOSA BEACH HOUSE

Experience relaxed, coastal dining and Modern European cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 335

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

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ALL Rating 4.6/5

13,999 reviews

TripAdvisor Rating 4.5/5

1,462 reviews

Worst stay ever at sofitel. Will be unlikely to return.

Customer review rating 1.0/5

Scott Families - 30/11/2021 Confirmed reviews ALL

I arrived with my young children via our car. Was very surprised when the 3 staff at reception who were all talking to another did not send a considered to help with baggage. I struggled up to reception with my bags to check in. Check in staff seemed inconvenienced when checking in. At end of check in had to ask them if I could get someone to help with bags. Seemed like an effort to do this. Despite staying in one of the premium rooms (621) was shockedd and annoyed to be woken up at 7am by loud construction site above our room. When I called down to reception to ask what was going on they said they were doing building work on the roof. Totally unacceptable and in particular without warning. Noise continued and made it impossible to sleep in till we eventually had to leave the room. Hard to come back from our initial experience and ruined our get away. Only positive was the pool staff were great. We have booked to stay @ Softer Darling Harbour over Christmas period and are thinking of cancelling. Our stay was brand damaging for Softer.

Bonjour Scott Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In order to keep the property updated, we do undertake regular maintenance and due to the weather and urgency of the work it did commence earlier than anticipated. I am so sorry for this inconvenience and understand the disruption it caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Vianne Birrell Rooms Division Manager

fabulous - so centrally located. Friendly staff.

Customer review rating 4.5/5

Pat Couples - 29/11/2021 Confirmed reviews ALL

Arrived to be met with a glass of bubbles - a good start! When we arrived in our room there was a complimentary bottle of champagne, chocolates and balloons! A staff member heard that we were celebrating a birthday! Room was great - lovely big, comfy bed. Room huge and bathroom sparkling. Should be more weekends like this!!

Bonjour Pat , I would like to thank you for your detailed insight into your recent stay with us. I am thrilled to hear that you had such amazing time and that our Ambassadors made you feel special . Your kind comments regarding staff and our room cleanliness are fantastic and I can't wait to share your feedback with the rest of the team. Thank you for your continued loyalty to Accor Hotels and we look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant Manager

Absolutely Beautiful

Customer review rating 5.0/5

Ben Families - 29/11/2021 Confirmed reviews ALL

Lovely stay! Amazing location and great room!

Bonjour Ben, I would like to thank you for taking the time to complete our guest survey and thank you for positive feedback on your recent stay with us. We all hope to welcome you back again soon. Warm regards Sona Passchier Assistant Manager

Delightful weekend

Customer review rating 4.5/5

Paul P. Business - 28/11/2021 Confirmed reviews ALL

great

Bonjour Paul, Thank you so much for taking the time to complete our guest survey and score. Please know I have shared your experience with my team. We all hope that we can welcome you back in the future. Warm regards Sona Passchier Assistant Manager

The perfect stay!!

Customer review rating 5.0/5

Kristina Friends - 28/11/2021 Confirmed reviews ALL

It’s been more than 2 decades since I last stayed in Noosa and I don’t know why. Sofitel staff were incredibly welcoming and made the trip very special. The facilities and menus were great, location perfect and my biggest thing is cleanliness and space which completely ticked the box. It was a shame to leave and I’m already trying to convince my friend to have her group birthday celebrations there so I can go back. Thank you for this stay and making it so special.

Bonjour Kristina , Firstly I would like to thank you for your continued loyalty to Accor Hotels and thank you for providing us with insight into your recent stay with us. We are all thrilled to hear that you had such wonderful time. It is always a pleasure to read such lovely feedback. Please know I have shared your experience with the rest of the team. We all look forward to welcoming you back for another visit. Warm regards Sona Passchier Assistant Manager

Service and room were wonderful.

Customer review rating 5.0/5

Fiona Friends - 28/11/2021 Confirmed reviews ALL

You have such amazing people giving you the experience of your life. I would particularly like to thank Stephen and Monique at reception for there assistance and Adam and Angus at the pool bar for helping me get out of the pool. I wasn’t intoxicated but due to my illness I’m not always stable on my feet. The guys were awesome!

Bonjour Fiona , I would like to thank you for the glowing review of our team. Our team work really hard to ensure our guests are made feel welcomed and comfortable and this feedback is very much appreciated. I will certainly pass your kind words on to rest of our team. We all hope that we can welcome you back again soon. Warm regards Sona Passchier Assistant Manager

Enjoyed our stay, well located, great food, friendly staff.

Customer review rating 5.0/5

Kaye Couples - 28/11/2021 Confirmed reviews ALL

We had a lovely time at Sofitel Noosa. We celebrated our anniversary and everyone made us feel very special, especially in the Restaurant, where they made us a very special anniversary dessert. Our thanks to all the friendly staff.

Bonjour Kaye , I would like to thank you for taking the time to provide us with insight into your recent stay with us. We are delighted to hear that you enjoyed your time here at Sofitel Noosa. I am so pleased to know that our Ambassadors made you and your husband feel special on your anniversary ! I am so exited to share this wonderful feedback with the rest of the team. We all hope that we can welcome you back in the future. Warm regards Sona Passchier Assistant Manager
Customer review rating 5.0/5

Lisa S. Families - 28/11/2021 Confirmed reviews ALL

I work at The Sofitel Noosa Pacific Resort. After three years of being employed there I treated my daughter Maya for her 15th birthday. I only have great things to say for being “on the other side” all the staff were amazing! Maya said it was the best part of her stay being welcomed by everyone I knew. She was made to feel so special. Thank you team. You’re the best. Love Lisa x

Customer review rating 5.0/5

Tony A. Couples - 27/11/2021 Confirmed reviews ALL

Completely satisfied. Service was superb from the day before arrival to easy check in. Fantastic room and very helpful and professional staff.

Bonjour Tony , I would like to thank you for taking the time to offer insight into your recent stay. I am very pleased to hear that you were completely satisfied with your stay. Your comments regarding our friendly and helpful staff are truly amazing and I can't wait to share your feedback with the rest of the team. Thank you for your continued loyalty to Accor Hotels and we all look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant Manager

Beautiful location, excellent service

Customer review rating 5.0/5

C S. Business - 26/11/2021 Confirmed reviews ALL

Great relaxing stay. Service was excellent.

Bonjour Connor , Thank you very much for taking the time to complete our guest survey and thank you for leaving us positive feedback. I will share your comments regarding our excellent service with the rest of my team. We all look forward to welcoming you back again for another relaxing stay. Warm regards Sona Passchier assistant Manager

Great location and service

Customer review rating 5.0/5

Hannah H. Couples - 26/11/2021 Confirmed reviews ALL

Staff were all super friendly and helpful, room was lovely, clean and a great view.

Bonjour Hannah , Firstly I would like to thank you for continued loyalty to Accor Hotels and thank you so much for taking the time to complete our guest survey. Your comments regarding our friendly staff and clean rooms are fantastic! Please know I have shared your experience with the rest of the team. We all look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant Manager

Amazing Stay

Customer review rating 5.0/5

Jo G. Couples - 25/11/2021 Confirmed reviews ALL

Could not fault anything.all of the staff were extremely friendly and helpful. Especially Angus, Lauren, Lochey and Aaron at the pool bar... Thank you for your amazing service!! The breakfast was awesome too, so delicious!! And all of the team there were fabulous!!

Bonjour Jo, Thank you for taking the time to offer insight into your recent stay. We are delighted to hear that you enjoyed your time with us. Your comments regarding our friendly staff and excellent service are amazing. I will make sure to share your feedback with the rest of the team. Thank you for your continued loyalty with Accor Hotels and we look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant Manager

One stop inhouse - accommodation, food, restaurant etc.

Customer review rating 4.5/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

"Live Music" BHB - It was great to see that you now have some "live" music in the Beach House Bar. Live music is always popular and it brings a much better atmosphere & vibe to the BHB. It also allows "solo" people to enjoy the bar as well as couples, groups. Interaction and a personal experience. People are happier, stay longer and have more fun with "live" music in venues. Also great for the staff... "Beach House Restaurant" - The BHR "breakfast" was still great. However, dinner at the restaurant was just average now that Peter K has left. Sorry for the honest feedback...Unfortunately the new menu, small amount of food, poor food presentation, overpriced prices were all just average - 4/5 out of 10. Sorry to say this - but having gone from the "past" from a 11 out of 10 "amazing" food, presentation and value before with chef Peter K - to now the new chef and menu it was a huge disappointment. The food was average, the prices were way over priced for the amount of food and the quality of food served. Sorry, "nothing" about the BHR now would encourage, entice anyone to return for lunch or dinner in the future or for anyone to recommend it to friends and family. Hopefully you can make some changes ASAP - it to be as fab as it was before with chef Peter K. The young staff were very nice. Cheers Susan

Good Stay

Customer review rating 5.0/5

Linda S. T. Families - 24/11/2021 Confirmed reviews ALL

An exceptional customer service from all the staffs.

Bonjour Linda Sae T., Firstly I would like to thank you for your continued loyalty to Accor Hotels and thank you for taking the time to complete our guest survey. Your comments regarding our exceptional service are truly amazing and I can't wait to share your feedback with the rest of our team. We all hope that we can welcome you back again soon for another visit. Warm regards Sona Passchier Assistant Manager

Relaxing, well located

Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Friendly staff, easy check in, beautiful pool amenities and pool bar, clean rooms

Bonjour Erin , We very much appreciate you taking the time to complete our guest survey. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant manager

SO GOOD TO RETURN

TripAdvisor rating 5.0/5

Barbie C Business - 24/11/2021 TripAdvisor review

I stayed at the Sofitel at Noosa for almost a week and it was my first visit for two years because of covid. What a joy to return. Was made to feel so welcome on arrival and the friendliness and care lasted for the whole stay. I can't wait to return again next year. A beautiful place in lovely Noosa

Friendly, professional staff working in all areas!

TripAdvisor rating 5.0/5

kazzapertot Business - 24/11/2021 TripAdvisor review

This was our company staff Christmas party so we hired 18 rooms plus a function room. Every aspect was excellent, staff, rooms, pool area, food etc. From the staff assisting with planning to all the staff at the venue on the day, we couldn’t complain about a single thing. I’d highly recommend this resort to everyone!

Amazing Stay from Start to Finish

Customer review rating 5.0/5

Chanelle Families - 23/11/2021 Confirmed reviews ALL

It was our first family trip away with our new baby girl. It was a wonderful stay.

Bonjour Michael , Thank you for taking the time to offer insight into your recent stay. We are thrilled your time with us was wonderful, and that you experienced the friendliness of our Ambassadors. I will personally pass your feedback on to the team. We look forward to hosting you again soon. Warm regards Sona Passchier Assistant Manager

A great break which is close to home

Customer review rating 5.0/5

Rjb Couples - 23/11/2021 Confirmed reviews ALL

Just a short time out after working in a difficult time

Bonjour Ron, Firstly I would like to thank you for your continued loyalty to Accor Hotels and thank you for providing us with insight into your recent stay. I am pleased to know that you enjoyed your short break with us. We greatly value our customer feedback. Please know I will share your comments with the rest of the team. We all look forward to welcoming you back in the future. Warm regards Sona Passchier Assistant Manager

Glenn and Anne

TripAdvisor rating 5.0/5

Tourist28479780672 02/11/2021 TripAdvisor review

The Sofitel in Noosa is one of our favourite Sofitel's to stay at. It's best assets are the staff. It was my wife's birthday and all the staff couldn't have been more helpful This included everyone from the room staff, concierges, the VIP staff, kitchen staff, pool staff and front bar staff. We would like to give a special thankyou to Igor, Anthony and Ji. They went above and beyond to make sure my wife had a very special day. It is really hard to single out any other staff as they were all great. We will be back. Thank you Sofitel Noosa.

Bonjour Glenn and Anne, Thank you so much for your loyalty and ongoing support of Sofitel Noosa Pacific Resort. It is so rewarding to be able to share such positive feedback with the team. We are delighted your wife had such a memorable birthday and we can't wait to welcome you back. Warm Regards, Vianne Birrell Rooms Division Manager

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