From check-in until check-out we experienced pure luxury. Friendly staff, champagne on arrival, special gift in our fridge, Chocolates and "Sleepy-time tea" delivered to our door in the evening, delicious meal in the restaurant and a clean and comfortable room.

Stayed on the weekend for my birthday with my girlfriends. Had a lovely check-in experience with Mad’s and the wonderful concierge team. The stay was great! The room was fantastic, and the resort facilities were lovely as always. The pool staff were very helpful and friendly. Upon check-out, I went to the reception early Sunday morning to finalise the bill and wanted to pay using my rewards points. The girl at reception called the duty manager, who explained I could only use my rewards points to pay for the outstanding on my bill ($30). I explained that I wanted to use all my rewards points, and he said they don’t provide refunds at the resort. Therefore, I couldn’t use all my rewards points for the stay. This was very disappointing as I have done this at other Accor hotels without issue. More disappointing was the fact that the duty manager didn’t want to try to find any form of solution or betterment of the situation. To be fair, it didn’t seem either staff were very confident with using the burn points system. Overall a great stay, but I thought it was worth providing the feedback for training.

From Check in to check out we had a great experience

Stayed for a conference, initial lady at reception was lovely and kids and husband enjoyed the pool whilst I was at the conference. Conference facilities were great. Rooms were large and comfortable and the location amazing. Special thank you to the concierge who went above and beyond. They were amazing thank you !

From the welcome to checking out the Sofitel Noosa does it very well. Staff throughout the resort are exceptional with a cheery hello and a smile always making our day special. The restaurant breakfast is very good and the omlettes delightful. The rooms although showing some signs of wear are kept vey clean and are very comfortable. We were lucky enough to be on the 6th floor with a pool and ocean view. Wonderful! We have visited several times and it still remains our favourite holiday destination.