Sofitel Noosa Pacific Resort Hotel 5 stars

Fantastically located in Hastings Street, our room had an entrance to the pool, whilst we lacked views the location grew on us and we would be happy to loacet in the this position when we return...

We ae in room 320. All night and morning all we could hear was the elevator doors opening and closing in that room. I did not sleep very much and was not relaxed in anyway what so ever. I did not mention this while we were there as I was told that there were no rooms left when we booked. Then after checing out the lady at the counter told me that they could of moved us and did not offer anything in return for this. We had booked a cabana by the pool also during our stay and we had to constantly ask for service as the young girl (whom was lovely) was also servicing the pool side guests. The reason we booked the cabanas was to avoid this. We also asked for a meal to be changed but the chef said to her they couldn't as they were too busy with orders. I was there and there was no one around! We have stayed with on numerous occasions, and this was very disappointing...

We stayed last week at Sofitel and despite the Covid situation which unfolded in Brisbane, the staff handled the situation very professionally and were very understanding of last minute changes to plans. I would come back and stay at Sofitel purely because of their friendly flexibility during uncertain times.

Loved the view of the river from my room, and the rainbow lorikeets that visited my balcony every afternoon. The queueing for breakfast became a bit tedious but I realise that you don't make the rules for this. Service was excellent and location couldn't be better. The only downside was shortage of space ad lounges by the pool.

Overall we had a great experience but I was disappointed that we booked a room with a pool view 4 months before our stay and were notified one day before our stay that a pool view room was not available because of a maintenance issue, so we accepted the offer of a river view and were given free breakfast to compensate. We were happy with that. The hotel and facilities were excellent and clean and all the staff very polite and friendly. The breakfast was superb but the breakfast drinks were very slow to arrive at our table on 3 of the 4 days of our stay but the staff were very helpful and when the drinks finally arrived they were excellent. We really enjoyed our stay and would definitely stay again. Thank you.

Stayed here for one night as an Accor Plus Stay Plus benefit.

We had a lovely time, nice and clean and neat and tidy

We regularly stay at Accor hotels, particularly the Sofitel brand, and after this experience would make us never return. We arrived early and checked to see if an earlier room was available. We were told there was a guaranteed check in time if 3pm but they could certainly get something earlier for us so we left our number. We waited 3 hours with no call from reception. At exactly 3pm we proceeded to follow up with the receptionist who said our room was available. When asked why we weren’t called, we received a shrug of the shoulders. Our room, instead of having a ‘village view’ as told at check in, was on the ground floor with a view of a wall and some dead plants. It was so dated, at least 20 years since the last repaint and furniture refresh. It also has no light, was damp and smelled of mould. You could not leave the door open as it opened onto a path to the canal so would have been a security risk. Despite having to wear masks etc, no staff seemed concerned to check on anyone’s welfare during the snap Qld covid-changes, and most shops/facilities were closed. It was a very disappointing experience given this hotel used to be a landmark stay in Noosa. Accor needs to really make an effort if this hotel isn’t to continue to tarnish the normally good Sofitel brand.

Loved it as usual.

Location is pretty good. Weekend stay in a basic room was 900$ - parking and breakfast not included so had to pay that on top. My room was directly across from a nightclub blasting music that kept me awake until it closed. Staff were friendly but hotel itself seemed a little tired, room was a bit drab. Wouldn’t stay at this sofitel location again.

We stayed in two different rooms in Sofitel Noosa. The hotel is in a perfect location with good facilities and well appointed and maintained rooms. The only gripe were the beds which were very uncomfortable. The jewel of the hotel though is without doubt the staff, they are truly exceptional and a credit to the hotel.

Such a lovely hotel. Large spacious rooms. Friendly staff. Fantastic location on Hastings St

We recently stayed at the sofitel noosa late march 2021. The resort is in great location situated on hasting st, the beach a few steps away and many fantastic restaurants nearby . We stayed in a superior room - pool view ( the pool view was questionable as far too many trees in the way ) . The room is a great size with a tiny kitchenette, as well as a sofa and small dining table and whilst its furnishings are somewhat dated it was still a good room . The TV however was terrible to use and surely these days you should be able to easily access foxtel or use a steaming device .. we ended up using my laptop for movies etc when required . We found the resort very busy with many young families and difficult to locate a pool bed as well at times . Probably a little too busy for us thou ( we are used to 5 star asian resorts with huge swimming pools etc ) . we chose to eat in the hotels restaurant for breakfast but found whilst the food was good that the service was deplorable so elected to eat elsewhere after a few days ( disappointingly i did advise the reception staff of our disappointment with the service with in writing and verbally but no response received ) . We will return to noosa but whether we choose the sofitel or one of the beachfront apartments .. not sure yet

We had an awesome time at the hotel. Room was excellent, staff were great and the overall hotel facilities were excellent. Right in the middle of Hastings Street but feels like your in a resort.

A family of 4 kids Mum,dad and grandma. A true family break for Mum.Myself and daughter walk the National Park every morning,followed by a swim and coffee then return to the Hotel in time for kids getting up for breakfast. the 8 year old twin highlight is the pancakes.We go to the beach in the mornings,lunch by the pool,a beer or 2 for dadl followed by shopping for the girls. The hardest thing is deciding which restaurant to use at night.Loved it all and will start to save up for next year. Lorraine J.