Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 13,474 reviews

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Sofitel Noosa Pacific Resort
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+ 23 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COAST Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf Paying
  • Tennis Paying
  • Beach and water sports
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567 noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Our accommodation(s)

Our restaurants and bars

NOOSA BEACH HOUSE PETER KURUVITA

Experience relaxed coastal dining in a stylishly chic setting. Enjoy acclaimed chef and restaurateur Peter Kuruvita's passion for creative cuisine . Accor Plus members are offered 15% discount in this venue.

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THE CABANAS NOOSA

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

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  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

NOOSA BEACH HOUSE BAR

With floor to ceiling windows opening to Hastings Street, sit back, relax and watch the world go by, with a cocktail in hand. All day dining menu offers a favourite for everyone. Accor Plus members are offered 50% discount in this venue.

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WATERS EDGE POOL BAR

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

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RIVIERA BAR & LOUNGE

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 335

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,474 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,446 reviews

Wonderful property and location

Customer review rating 4.5/5

Joan V. Friends - 19/07/2021 Confirmed reviews ALL

We were treated with kindness and respect, all staff very caring and helpful

Dear Joan We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. We are thrilled that you had such a fabulous stay with us! Your lovely comments will be shared with the team who will very appreciative and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Longhurst

Lovely location

Customer review rating 4.5/5

Jean Couples - 19/07/2021 Confirmed reviews ALL

Treated very well from check in to check out. Great room overlooking the river, extremely large and great amenities. As a platinum Accor member l had champagne on ice, chocolate and bottled water in the room. Dinner at the Beach House and buffet breakfast was extremely nice. Was a lovely short get away.

Dear Jean Thank you for your lovely review of the Resort, I will be sure to share your comments with the team whom will appreciate this immensely. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Longhurst

Great Location Lovely staff

Customer review rating 4.0/5

Anonymous Couples - 19/07/2021 Confirmed reviews ALL

Very enjoyable stay . Disappointing meal at restaurant though. 2 Fish meals returned and 2nd attempt at cooking correctly was worst than first one. Handled well by staff and refund given but consistency and quality of fish was very questionable. Breakfasts very good though and all staff were professional and helpful.

Dear John Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am sorry that your experience in the Restaurant was not up to standard. I will be taking this up with our Head Chef and looking into the issue so I can understand what went wrong as this is far off the standard we always present at our Restaurant. I am glad to hear the overall stay was enjoyable thought and we do hope to see you again soon. Sincerely, Jacqueline Longhurst

Great Location, Nice Pool Area

Customer review rating 4.0/5

Alana Couples - 19/07/2021 Confirmed reviews ALL

I stayed in the Superior King, Pool View Room (thankfully, the Village View would have been painful sleeping on the Friday & Saturday night we were there due to the night club downstairs). I didn't pay for my stay as it was gifted due to a terrible experience at sister resort. I would never be able to afford the $700+ per night that it costs to stay at this resort, (I noticed the price got much higher closer to the booking date) and believe you are really paying for 'location location location'... The rooms are nothing special for that price, the lighting was terrible and 2 bulbs didn't work and we also had to unplug the lamps next to our bed just to charge our phones overnight... The furniture was a bit outdated too, and not overly comfortable. I think the couch is a pull out sofa, so that didn't help. The TV needs to be upgraded, and I would expect for the price of the room that foxtel or 'movies' be included. Same with Wifi.. sheesh! Quoting another persons review 'The bathrooms are a bit dated and tired. The daggy old corner spa bath is from the 80’s (?) and needs replacing.' the spa bubblers looked mouldy and I didn't feel overly 'clean' standing on the old tiles in the shower. The pool area was lovely. I loved that you could scan a barcode to order a drink/food to your chair. The front service staff told me the pool was 26degrees, which I was really excited about being winter. However, when I got in it was like ICE! The service of the staff was absolutely amazing though, I really couldn't be happier. To be honest, the service was so good I almost felt awkward as our last resort experience with Novotel was so terrible. The congratulations note and dessert on our special occasion was very much appreciated too :)

Bonjour Alana, We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. Our river and pool views do offer a superior ambience. Our rates do fluctuate and tend to be at peak on weekends and school holidays but certainly mid week or Sundays offer a more competitive rate option. I am pleased overall you had an enjoyable stay and do hope we have a future opportunity to welcome you back. Warm Regards, Vianne Birrell Rooms Division Manager

perfect stay

Customer review rating 5.0/5

Ingeborg Families - 18/07/2021 Confirmed reviews ALL

we decided last minute to stay at the Sofitel and it was nothing short of being a great experience -all staff members were lovely, they upgraded the room to a pool view and we enjoyed our 3 nights stay to the fullest. planning to go back

Dear Ingeborg We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback! I will share your comments with our team and we are so glad that you decided to stay with us last minute and et the experience that you did. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Longhurst

Nice Hastings St stay

Customer review rating 4.5/5

Jo Families - 18/07/2021 Confirmed reviews ALL

We had a great 2 nights, the rooms were great.

Dear Stephen We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback and we are so glad that you had a lovely 2 nights with us. I apologise for the mix up with your mini bar offering and will bring this up with the Food & Beverage team to ensure we do not have things like this happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Longhurst

lovely

Customer review rating 4.5/5

Anonymous Couples - 16/07/2021 Confirmed reviews ALL

great staff and a very enjoyable experience. LOVE the smell in reception (is that weird?!)

Bonjour Karyn S., We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. Isn't our Sofitel scent just devine. This is what you smelt as you entered our lobby and we also sell candles of our signature scent. Thank you again and we look forward to welcoming you back next visit. Warm Regards, Vianne Birrell Rooms Division Manager

Ultimate joie de vivre

Customer review rating 5.0/5

Myra S. Couples - 16/07/2021 Confirmed reviews ALL

One of the most enjoyable stays we’ve had. I wrote a review on Trip Advisor on 13 July 2021 - kindly refer to this for more details. Thank you.

Bonjour Myra S We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. We are delighted you had such a memorable visit and look forward to welcoming you back next time. Warm Regards, Vianne Birrell Rooms Division Manager

Great hotel

Customer review rating 5.0/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

Couldn't have been better, thank you

Bonjour We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback and I will share your comments with our team. We are so pleased you were finally able to enjoy a visit to Noosa. Warm Regards, Vianne Birrell Rooms Division Manager

Fabulous welcome.

Customer review rating 5.0/5

Lorraine Couples - 14/07/2021 Confirmed reviews ALL

Upon arrival we were met by two genuinely lovely and helpful staff (Simon I think and a new starter) and a particularly nice glass of wine. They were particularly helpful with restaurant recommendations and bookings. Concierge was also great. As a platnum member we stay at Sofitel’s often and this stay was by far the best experience we have had.

Bonjour Lorraine We were delighted to have welcomed you back to Sofitel Noosa Pacific Resort. Thank you so much for your lovely feedback on your arrival experience with Simon, the guest experience team and Concierge - I will certainly share this with them. It was pleasing to read this has been your most memorable stay and we look forward to welcoming you back soon. Warm Regards, Vianne Birrell Rooms Division Manager

Fabulous trip

Customer review rating 5.0/5

Jane G. Couples - 14/07/2021 Confirmed reviews ALL

Everything was terrific - from the service, check - in, room, food etc. Thanks so much for the extras for my birthday too it was lovely. Can’t wait to come back.

Bonjour Jane G., We are so pleased you had a lovely birthday stay. Thank you for sharing and we also look forward to welcoming you back. Warm Regards, Vianne Birrell Rooms Division Manager

Excellent stay

Customer review rating 5.0/5

R S. Business - 14/07/2021 Confirmed reviews ALL

we were very well looked after by each and every member of the team. All staff were so courteous and helpful. They all made our stay very comfortable. Thank you Sofitel. I am sure you look after your staff well!! The facilities were excellent, room was very spacious, bright and well kept. We had access to all amenities that we needed for the stay. Your location is no doubt very accessible. We look forward to starting with you again.

Bonjour R S., Thank you so much for your stay review. We truly appreciate your lovely feedback. We are delighted you had such an enjoyable visit. Warm Regards, Vianne Birrell Rooms Division Manager

Great staff

Customer review rating 5.0/5

Da T. Couples - 13/07/2021 Confirmed reviews ALL

Wonderful Staff at check in were amazing, credit to your team

Bonjour DA T., Thank you so much for your feedback on our team. We appreciate you sharing and hope to welcome you back when you next return to Noosa. Warm Regards, Vianne Birrell Rooms Division Manager

Excellent location

Customer review rating 4.0/5

Graham E. Couples - 13/07/2021 Confirmed reviews ALL

We had a delightful stay.The team are friendly and professional.Facilities are what you would expect The TV in the room is very old ,and hard to believe that a brand like Sofitel would have such poor quality

Bonjour Graham E., Thank you so much for taking the time to provide feedback on your recent stay with us. We are excited to advise we have placed an order for all new smart televisions and therefore will have this addition to our rooms shortly. Thank you again for choosing to stay with us and for providing such valuable comments. Warm Regards, Vianne Birrell Rooms Division Manager

Very nice even during lockdown!

Customer review rating 4.5/5

Michelle F. Couples - 13/07/2021 Confirmed reviews ALL

We found the Sofitel very professional and very attentive to their customers. We arrived the day the QLD lockdown started and the little touches like happy hour, trivia ect was very welconed

Bonjour Michelle F. We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. We were pleased we could offer some variation and interest to the lockdown - so thank you for your feedback. We hope to welcome you back when you next visit Noosa. Warm Regards, Vianne Birrell Rooms Division Manager

Most over priced hotel in Australia???

Customer review rating 1.5/5

Peter Solo - 12/07/2021 Confirmed reviews ALL

Very outdated rooms. For $750 per night it's simply not up to scratch. Very old TV that hardly works. A 15 year old alarm clock radio is provided instead of a Bose bluetooth system that most hotel have. A bedside lamp with a ripped shade. Very old bathroom. It's just very tired, and by far and away the worst Sofitel I've ever stayed in.

Bonjour Peter Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the feedback with our owners. We have just placed an order for all new smart televisions and hope to have these in rooms in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Vianne Birrell Rooms Division Manager

Walk to everything from this wonderful location in Noosa

Customer review rating 5.0/5

Elizabeth R. Couples - 11/07/2021 Confirmed reviews ALL

From the first contact on arrival right through to our departure we felt welcome and safe. Thanks so much to the courteous valet parking attendants, the cheerful housekeepers & the helpful receptionist. Much appreciated the complementary champagne and balloons on my husband’s birthday and the chilled water in our car on departure, with “au revoir” note and asking we let them know when we arrive home safely

Bonjour Elizabeth, Thank you so much for your amazing feedback, we really appreciate you taking the time to share. Our team here at the Sofitel Noosa are dedicated to providing our guests with an exceptional experience and I am so thrilled this was reflected in your stay. We look forward to welcoming you back the next time you visit Noosa. Merci, Karen Brown Executive Housekeeping Manager

Beautiful Hotel, great stay

TripAdvisor rating 5.0/5

danelson2019 07/03/2021 TripAdvisor review

Sofitel Noosa is a beautiful hotel, lovely rooms and great staff, every staff member we came into contact with was friendly and helpful. The location is excellent, and the in room dining was the best we have ever had in any hotel. We look forward to our next stay.

Bonjour danelson2019 We are so delighted you had such a fantastic stay - it really inspires our team to do their best every day. Thank you for taking the time to share. Warm Regards, Vianne Birrell Rooms Division Manager

The Sofitel Noosa-

TripAdvisor rating 5.0/5

isabellaguerra2021 25/02/2021 TripAdvisor review

A divine place for a holiday! The location, amenities and service were excellent! The staff were super friendly and helpful! Food in all of the eating places in the complex was divine! Just a beautiful holiday! Thank you so much!!!

Bonjour isabellaguera2021 We are overjoyed to read your holiday feedback. Thank you so much and we hope to see you again soon. Warm Regards, Vianne Birrell Rooms Division Manager

Holiday in Paradise

TripAdvisor rating 4.0/5

rogineeg 24/02/2021 TripAdvisor review

This was supposed to be the holiday that I was waiting for since May 2020. I was looking forward to visiting Noosa because I heard so much about it and my family loved it so much. I was just disappointed with the service we received. Initially we were advised that we had a early check in however we did not get in until 3pm after we had queried it. That day was very hot and we had to carry the baby around for all that time. Additionally, we accepted the family room because we wanted to visit, however, we had to constantly remind the staff that there were 4 adults and a baby in terms of linen etc.We did not receive any cups/ mugs until the day before we left. The service e staff itself was great and were willing to assist. I hope this feedback will be used and not ignored as I would not want anyone else to have a bad experience in a beautiful resort. I still love the resort and hope to come back.

Bonjour rogineeg, Thank you for taking the time to share your stay experience. As much as we genuinely like to provide early check in's - our peak occupancies have impacted us being able to facilitate this. We do very much review feedback and this will be utilized to enhance our service moving forward. We look forward to your return. Warm Regards, Vianne Birrell Rooms Division Manager

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