Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 13,672 reviews

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Sofitel Noosa Pacific Resort
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+ 25 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COAST Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf Paying
  • Tennis Paying
  • Beach and water sports
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567 noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Our accommodation(s)

Our restaurants and bars

NOOSA BEACH HOUSE

Type of cuisine: International

Experience relaxed coastal dining, with a French twist, in the stylishly chic setting of Noosa Beach House. Our award winning team bring to life a refined and relaxed menu. Accor Plus members are offered 15% discount in this venue.

THE CABANAS NOOSA

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

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  • Saturday Closed
  • Sunday Closed

NOOSA BEACH HOUSE BAR

With floor to ceiling windows opening to Hastings Street, sit back, relax and watch the world go by, with a cocktail in hand. All day dining menu offers a favourite for everyone. Accor Plus members are offered 50% discount in this venue.

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WATERS EDGE POOL BAR

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

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RIVIERA BAR & LOUNGE

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 335

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,672 reviews

TripAdvisor Rating 4.5/5

1,453 reviews

good stay

Customer review rating 4.5/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

happy with all

Great extra touches

Customer review rating 5.0/5

Lindsay Couples - 12/09/2021 Confirmed reviews ALL

We had a lovely one night stay, and were delighted with the special touches of a welcome drink, welcome bottle of wine, chocolate snack and turndown service to make our stay even more pleasant.

Bonjour Lindsay, Thank you for taking the time to provide insight into your stay. I am thrilled to hear that you enjoyed your time with us as the experience of our guests is our number one priority. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We looked forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely Hannah Kennish Front Office Manager

Perfect Mini Break

Customer review rating 5.0/5

Kristy D. Friends - 12/09/2021 Confirmed reviews ALL

The room was fantastic, two big comfortable queen beds & ample room for a lounge and dining and little outdoor area perfect for afternoon drinks. Staff were lovely & attentive. We had great breakfasts in the Beach House restaurant and the 5 pot curry night was awesome too. Thanks for a lovely stay!

Bonjour Kristy D, Thank you for taking the time to provide insight into your recent stay. I am thrilled to hear that you enjoyed your time with us and that your accommodation exceeded your expectations. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We hope that we may have the opportunity to welcome you and your friends again in the near future. Sincerely, Hannah Kennish Front Office Manager

Great Stay

Customer review rating 4.5/5

John Couples - 12/09/2021 Confirmed reviews ALL

Staff and services very good...nothing too much trouble.

Bonjour John, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely. Hannah Kennish Front Office Manager

Very rewarding weekend

Customer review rating 4.5/5

Gary T. Couples - 12/09/2021 Confirmed reviews ALL

See above

Bonjour Gar T., Thank you for taking the time to provide insight into your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Front Office Manager

Fantastic room

Customer review rating 4.0/5

Mike Couples - 11/09/2021 Confirmed reviews ALL

The executive checkin was excellent with great staff The room and the view amazing Our only dissatisfaction was we ordered room service and they forgot or lost our order This issue was not handled satisfactory for a 5 star resort

Bonjour Mike, We very much appreciate your feedback regarding your recent stay at the Sofitel Noosa Pacific Resort, thank you again for your on going loyalty with Accor. I do apologize for the in room dining issue, Sofitel Noosa Pacific Resort are committed to providing a high level of service with all guests and we will do our best to rectify and ensure this does not happen again. Once again thank you for your feedback, we hope to welcome you back to the Resort in the near future. Warm Regards, Lachlan Kahl - Assistant Manager.

Great stay

Customer review rating 5.0/5

Grant Couples - 11/09/2021 Confirmed reviews ALL

We thoroughly enjoyed the hospitality, service and room on our recent staycation.

Bonjour Grant, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, ad that you experienced the warm and welcoming nature of our ambassadors. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Front Office Manager

Great relaxing couple of days

Customer review rating 5.0/5

Leonie Couples - 11/09/2021 Confirmed reviews ALL

We had a great room overlooking the river. The staff were very friendly and helpful. Nice and handy to Hastings St.

Bonjour Leonie, First of all, thank you for your loyalty with Accor. We really appreciate you staying with us at the Sofitel Noosa Pacific Resort. We are very lucky to be located right on hasting's street, a stones throw from all the cafes and restaurants. I will share your comments with the team, as I am sure they will really appreciate your positive feedback. We hope to welcome you back to the Sofitel Noosa Pacific Resort in the near future. Warm Regards, Lachlan Kahl - Assistant Manager.

best bed and great location as well as a lovely pool area.

Customer review rating 5.0/5

Wayne M. Couples - 10/09/2021 Confirmed reviews ALL

Great place to just relax .Very friendly staff and wonderful breakfast.

Bonjour Wayne M., Thank you for your feedback. I am thrilled to hear that you enjoyed your time with us and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe that they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Front Office Manager

Price gouging

Customer review rating 2.0/5

Glenn M. Couples - 10/09/2021 Confirmed reviews ALL

My partner & I stayed 3 days with a great rate AUD 1,098.55 for 3 nights midweek Then as I explained to your staff behind the counter, I had a near death experience when I stopped to help a bogged motorist on the Noosa North beach and his snatch strap broke off his car and came flying through both may windscreens narrowly missing my head by 5 cm. As a consequence, I could not drive my truck back to the gold coast and had to spend ONE MORE NIGHT arranging a tow truck and rental car etc and asked how much to stay for the ONE more night and your staff told my $700 for that one night I was flabbergasted that this company preferred to price gouge me rather than help any way they could I felt very disappointed yet had to stay the extra night as moving was not an option because and I too many extra things to organise another r car to drive home the next day and the tow truck Really is that the way Sophie tell handle their valued clients? Like I am a gold member yet felt kicked in the guts and taken advantage of. I understood it was a Friday night and more a peak hour however it is poor form and would look forward to some sort of compassionate understanding and compensation as this is NOT the story Sofitel would probably want out there the market

Bonjour Glenn M., Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate the time to discuss your feedback and again my apologies for your disappointment. Warm Regards, Vianne Birrell Rooms Division Manager

Sublime

Customer review rating 5.0/5

Sue D. Couples - 09/09/2021 Confirmed reviews ALL

Incredible service from the moment we arrived to when we departed

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. We love our job looking after the guests and take a lot for pride in providing a five star experience for everyone who chooses to stay at the Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephen Schilling Guest Services Ambassador

Enjoyable Stay

Customer review rating 4.0/5

Gerry Couples - 08/09/2021 Confirmed reviews ALL

Relaxing. Helpful staff.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. Thank you for the kind words. We are all about relaxing here in Noosa. I will be sure to pass on your feedback to our team here at the Sofitel. Warm Regards, Stephen Schilling Guest Services Ambassador

Beautiful resort with exceptional service

Customer review rating 5.0/5

Rene Couples - 08/09/2021 Confirmed reviews ALL

Upon arrival we were greeted by such friendly staff who took the time to make reservations for us at the resort's restaurant. Our room was modern, very clean and spacious. The bed and pillows were incredibly comfortable. Room service was great. We felt most relaxed sitting by the pool, listening to great music while the lovely bar staff looked after us. Breakfast at the Sofitel Beach House Restaurant was exceptional, and the staff were fantastic. The handwritten welcome note and other extra surprises were wonderful and appreciated! Overall a perfect staycation.

Bonjour, We lovely comments to make about our resort and our team! We love helping guests at reception with reservations and making sure you feel looked after while relaxing around our beautiful pool and pool bar. Please come back again soon! Warm Regards, Stephen Schilling Guest Services Ambassador

Staff, service and vibe!

Customer review rating 5.0/5

Tamara H. Couples - 08/09/2021 Confirmed reviews ALL

Your Sofitel team are fabulous, from concierge, to front desk and the guest experience team and house keeping. I can't fault it. you team make the whole experience fun, relaxing and special form the moment we check in every time. Thank you and looking forward to our next few days away.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. We are happy you value our focus on customer service as our staff are passionate about ensuring a memorable stay and amazing experience. Thank you again for the feedback! Warm Regards, Stephen Schilling Guest Services Ambassador

Great location everything within walking distance ,nice not to need the car

Customer review rating 5.0/5

Ann D. Families - 08/09/2021 Confirmed reviews ALL

Very relaxing . ALL staff very helpful , professional and friendly

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephen Schilling Guest Services Ambassador

Five Star in every sense

TripAdvisor rating 5.0/5

Douglass56 08/09/2021 TripAdvisor review

Stayed for the weekend for our wedding anniversary. Staff were amazing & we felt extremely spoilt. They went out of their way to ensure we had a wonderful stay, it was so nice to receive genuinely great service. The location of this hotel is perfect & we did not bother with the car as it was so easy to simply wander around Noosa soaking up the atmosphere

Bonjour Douglass56 We are so pleased to read your review. Congratulations again on your wedding anniversary. We appreciate you sharing your stay experience. Warm Regards, Vianne Birrell Rooms Division Manager

Noosa Break

TripAdvisor rating 5.0/5

Jim D 28/08/2021 TripAdvisor review

Great hotel with fabulous. pool area. Only issue couldn't. get Foxtel on TV. Rooms are excellent. Didn't use dining areas as we ate in cafes and restaurants in Hastings St. Will definitely stay again. Recommend

Bonjour Jim D, Thank you so much for taking the time to provide a review on your stay and we are delighted we can expect you back again in the future. Stay Safe and Warm Regards, Vianne Birrell Rooms Division Manager

Beautiful Hotel, great stay

TripAdvisor rating 5.0/5

danelson2019 07/03/2021 TripAdvisor review

Sofitel Noosa is a beautiful hotel, lovely rooms and great staff, every staff member we came into contact with was friendly and helpful. The location is excellent, and the in room dining was the best we have ever had in any hotel. We look forward to our next stay.

Bonjour danelson2019 We are so delighted you had such a fantastic stay - it really inspires our team to do their best every day. Thank you for taking the time to share. Warm Regards, Vianne Birrell Rooms Division Manager

The Sofitel Noosa-

TripAdvisor rating 5.0/5

isabellaguerra2021 25/02/2021 TripAdvisor review

A divine place for a holiday! The location, amenities and service were excellent! The staff were super friendly and helpful! Food in all of the eating places in the complex was divine! Just a beautiful holiday! Thank you so much!!!

Bonjour isabellaguera2021 We are overjoyed to read your holiday feedback. Thank you so much and we hope to see you again soon. Warm Regards, Vianne Birrell Rooms Division Manager

Holiday in Paradise

TripAdvisor rating 4.0/5

rogineeg 24/02/2021 TripAdvisor review

This was supposed to be the holiday that I was waiting for since May 2020. I was looking forward to visiting Noosa because I heard so much about it and my family loved it so much. I was just disappointed with the service we received. Initially we were advised that we had a early check in however we did not get in until 3pm after we had queried it. That day was very hot and we had to carry the baby around for all that time. Additionally, we accepted the family room because we wanted to visit, however, we had to constantly remind the staff that there were 4 adults and a baby in terms of linen etc.We did not receive any cups/ mugs until the day before we left. The service e staff itself was great and were willing to assist. I hope this feedback will be used and not ignored as I would not want anyone else to have a bad experience in a beautiful resort. I still love the resort and hope to come back.

Bonjour rogineeg, Thank you for taking the time to share your stay experience. As much as we genuinely like to provide early check in's - our peak occupancies have impacted us being able to facilitate this. We do very much review feedback and this will be utilized to enhance our service moving forward. We look forward to your return. Warm Regards, Vianne Birrell Rooms Division Manager

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