Elysium Noosa Resort - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 3,096 reviews

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Elysium Noosa Resort - MGallery Collection - Image 1
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14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 NOOSA, Australia

Description

Hotel extras

  • Hastings Street hotel with direct access to beach and river

  • Luxury venues for corporate retreats and destination weddings

  • Wellness sanctuary with a day spa and signature rituals

  • An all-day Italian dining destination with a lively piazza charm

  • Gateway to Noosa National Park's trails and iconic wildlife

Our accommodation(s)

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Hotel location

Elysium Noosa Resort - MGallery Collection

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Telephone
Fax +61 7 5449 4753

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cibaria Noosa

Handmade pasta and pizza. Wood-fired craft. Local produce. The effervescence of a Mediterranean piazza. At Cibaria, we aim to elevate simplicity through precision, creating refined gastronomy that is authentically Italian yet unmistakably Noosa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,096 reviews

Customer review rating 1.5/5

Mark M. Families - Confirmed reviews ALL

Our room, 246, has not been renovated like the rest of the hotel and it was tired and grubby. The mat on the main living area floor was dirty, the sofa bed couldn't be pulled out and used except for the first night and was too uncomfortable to sleep on. The main bed upstairs was hard with a thread bar mattress protector that provided no additional comfort. The sofa bed issue was reported on our second night of four and at no stage did anyone come to address it. Noosa was fabulous but this room was disappointing having stayed at this resort under various hotel chains more than a dozen times over the last 20 years. This did not meet our expectations and neither did the response from our concerns.

Customer review rating 5.0/5

Rhonda L. Friends - Confirmed reviews ALL

We stayed in the wellness suite. It was amazing.

Customer review rating 3.0/5

Oliver L. Families - Confirmed reviews ALL

The concierge and hotel staff were amazing on arrival. Very polite and professional. We had champagne on arrival which was lovely however the bucket filled with ice/water was left in our room for 3-4 days as the room was not cleaned. We had to remove our own rubbish and ask for extra towels. We ask reception to have our room cleaned when we were out (twice) and of the situation of the room being forgotten however there was no urgency to clean it. Lovely hotel however when on holiday paying this price… I would ideally like the room cleaned, sand swept of the floor and rubbish taken out.

Customer review rating 5.0/5

Daniel F. Couples - Confirmed reviews ALL

It was delightful. The room was beautiful, the staff were very attentive and the restaurants were excellent. We have stayed previously when it was a Sofitel, and thought it a fine hotel. The refresh and upgrade has certainly lifted the hotel and the overall experience. The restaurants are excellent, with fresh and authentic food. The rooms are beautiful and very well appointed. The quality of the fixtures and fitting was very high. The attention to detail was admirable, from the pool bag, to the robes and slippers. The staff were wonderful too. Very helpful, eager to help and quick to respond. Whether this was at check-in, turn down or cleaning the room. Similarly in the restaurants. Jemma, who check us in, was truly excellent and does your hotel proud. She made the experience feel personal. We will be returning soon.

Customer review rating 0.5/5

Ryan C. Families - Confirmed reviews ALL

Hello, I recently stayed at Elysium Noosa as an ALL Platinum member and wanted to share feedback on my experience. This was a one-night stay at a rate of $966.15, booked as a special night away with my wife and son. Unfortunately, the overall experience fell well below expectations, particularly in terms of service and recognition. During the stay: A request for a modest late checkout (2pm), made the evening prior, was declined with no alternative offered No welcome amenity was provided Despite booking a premium riverfront room, we were allocated a lower floor room within the category There was initial difficulty in applying the Explorer Plus dining benefit in the restaurant At breakfast, beverage orders (water, coffees and hot chocolate) were taken but never delivered, with no follow-up before we left I did raise some of these concerns during the stay, however there was no improvement in service. Individually, these items may occur from time to time, however taken together they reflect a broader lack of service delivery and do not align with the level of experience typically associated with the MGallery brand or ALL Platinum status. For context, I have recently stayed at several other Accor properties (including Peppers and Mövenpick) where the overall experience and service delivery were significantly stronger. We had specifically chosen this property for a quality experience, and it was disappointing that this was not delivered. I wanted to provide this feedback for your review and consideration. Kind regards, Ryan C. ALL Membership Number: 308103 4 …T 0

Other web-users rate our hotel

  • 623 reviews 9.4/10 Location
  • 1,187 reviews 7/10 Room
  • 1,583 reviews 8.7/10 Service
  • 8 reviews 0/10 WiFi
  • 398 reviews 7.2/10 Vibe
  • 361 reviews 7.1/10 Food
  • 319 reviews 4.5/10 Cleanliness
  • 234 reviews 7/10 Breakfast

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