Elysium Noosa Resort - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 3,072 reviews

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Elysium Noosa Resort - MGallery Collection - Image 1
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14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 NOOSA, Australia

Description

Hotel extras

  • Hastings Street hotel with direct access to beach and river

  • Luxury venues for corporate retreats and destination weddings

  • Wellness sanctuary with a day spa and signature rituals

  • An all-day Italian dining destination with a lively piazza charm

  • Gateway to Noosa National Park's trails and iconic wildlife

Our accommodation(s)

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Hotel location

Elysium Noosa Resort - MGallery Collection

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Telephone
Fax +61 7 5449 4753

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cibaria Noosa

Handmade pasta and pizza. Wood-fired craft. Local produce. The effervescence of a Mediterranean piazza. At Cibaria, we aim to elevate simplicity through precision, creating refined gastronomy that is authentically Italian yet unmistakably Noosa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,072 reviews

Customer review rating 2.0/5

Grant B. Business - Confirmed reviews ALL

Bathroom on arrival had not been cleaned - hair all over the floor and bench

Hi Grant, Thank you for taking the time to share your feedback with us. I am genuinely very sorry to read about your experience on arrival. Walking into a room that should feel fresh, calm, and welcoming, only to find the bathroom had clearly not been cleaned properly, would be very disappointing. That is absolutely not the first impression we want any of our guests to have, and I truly apologize that this was the case for you. Our rooms should feel like a sanctuary from the moment you arrive, and it is clear we missed the mark here. I have shared your comments directly with our housekeeping team so we can review what happened and ensure our final room checks are being completed with the care and attention our guests deserve. Thank you again for bringing this to our attention. Feedback like yours helps us improve, and I do hope we have the opportunity to welcome you back in the future so you can experience the level of comfort and care we strive to deliver every day. Warm regards, Penny Nordheim Executive Housekeeper

Customer review rating 5.0/5

Vince A. Couples - Confirmed reviews ALL

Sammie on checking in was excellent and so was Alex on checking out

Dear Vince, Thank you for your kind words regarding our location and the exceptional service provided by Sammie and Alex during your check-in and check-out. We are delighted to hear that your experience was positive. Goodbye, Aymen ben haj salem Front office manager Elysium Noosa Resort

Customer review rating 4.5/5

Elena R. Couples - Confirmed reviews ALL

We had a wonderful time at The Elysium Resort. The staff were all friendly, happy and couldn't do enough for us. The resort has had a minor make over which is lovely. We stayed in the Pool Villa which was very comfortable and we loved the access to the pool. The only recommendation we would make is that we should be able to lock the sliding door leading to the pool area from the outside for the safety of our personal items. The resort should also seriously consider employing a gardener to keep the garden and outside area maintained. There was a lot of dead foliage on the existing plants that needs to be removed and the ground really needs to be kept clean of dead leaves and other debris, particularly the lane that leads on to Hastings St ftom the pool villas.

Dear Elena, Thank you for your lovely feedback. We’re so pleased you had a wonderful stay and enjoyed the Pool Villa and its direct access to the pool. It’s also great to hear the team made you feel well looked after. We appreciate your suggestions regarding the sliding door lock and the garden maintenance. Your comments have been shared with our team as we’re always looking for ways to improve the guest experience. We hope to welcome you back again soon. Best regards, Aymen ben haj salem Front office manager Elysium Resort Noosa

Customer review rating 5.0/5

Max K. Couples - Confirmed reviews ALL

All the staff are extremely helpful, polite & tried to a accommodate all requests. Only exception would be bar staff at the swim up pool, we had to wait a while for anyone to serve us as did numerous other customers, staff seemed more interested in chatting to each other than serving customers.

Dear Max, Thank you for your lovely feedback. We're so pleased you felt the resort was special from the moment you arrived and that our team looked after you during your stay. I’m sorry to hear about the wait at the swim-up pool bar. This isn’t the level of service we aim to provide and we’ll be sure to follow this up with the team. We appreciate you sharing your experience and hope to welcome you back again soon. Goodbye and best regards, Aymen ben haj salem Front office manager Elysium Resort Noosa

Customer review rating 2.0/5

Naomie C. Families - Confirmed reviews ALL

This is my fourth time staying at this resort over the years. It has recently changed names to the Elysium. We were greeted quite well. Although there was confusion about who was staying in which room as there were six members of my family celebrating my 60th birthday. We had several things scheduled that had to be cancelled due to the unstoppable rain. We understand this is an out of the hands of the resort but in saying that the reception staff were very rude when we asked if there were any outdoor jackets available for us to go on our horse riding.. the young man rudely directed us to concierge where we were met by a lovely man called Sammy. Sammy was amazing and tried his hardest to find weather jackets that are usually available for guests . If this was a $200 a night motel, I wouldn't expect the Service to be any better but we were paying up to $700 per night. The service in both restaurants was absolutely terrible. Asking three times for our coffee order and waiting half an hour for eggs that never came. The Italian restaurant was very disappointing. It felt very Cafe style. And also, I'm pretty sure that I did not receive my discount for being a Call member while dining. 2 days after we arrived home, I then received an email suggesting that we had unpaid minibar items. One of the items is something that I would never drink and I'm not sure it was even in the fridge. They eventually realised that the items had been paid for on checkout and apologised. I strongly suggest that staff get a lot more training if guests are going to be charged such an astronomical man of money for this service. Overall, it was a very disappointing experience ......

Dear Naomie, Thank you for taking the time to share your feedback and for choosing to stay with us again. As a returning guest and Platinum member, I was very sorry to read that this visit did not meet your expectations, particularly during such a special occasion celebrating your 60th birthday. While the weather was unfortunately beyond our control, I sincerely apologise for the service issues you experienced, particularly within our restaurants and the interaction you described at reception. This is certainly not the standard we aim to deliver. I was pleased to read your kind comments about Sammy and will be sure to share your feedback with him. Your other comments have also been shared with the relevant teams for review. Kind regards, Aymen Ben Haj Salem Front Office Manager

Other web-users rate our hotel

  • 613 reviews 9.4/10 Location
  • 1,170 reviews 7/10 Room
  • 1,579 reviews 8.7/10 Service
  • 8 reviews 0/10 WiFi
  • 391 reviews 7.1/10 Vibe
  • 350 reviews 7/10 Food
  • 320 reviews 4.7/10 Cleanliness
  • 236 reviews 6.8/10 Breakfast

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