Elysium Noosa Resort - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,966 reviews

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14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 NOOSA, Australia

Description

Hotel extras

  • Hastings Street hotel with direct access to beach and river

  • Luxury venues for corporate retreats and destination weddings

  • Wellness sanctuary with a day spa and signature rituals

  • An all-day Italian dining destination with a lively piazza charm

  • Gateway to Noosa National Park's trails and iconic wildlife

Our accommodation(s)

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Hotel location

Elysium Noosa Resort - MGallery Collection

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Telephone
Fax +61 7 5449 4753

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cibaria Noosa

Handmade pasta and pizza. Wood-fired craft. Local produce. The effervescence of a Mediterranean piazza. At Cibaria, we aim to elevate simplicity through precision, creating refined gastronomy that is authentically Italian yet unmistakably Noosa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,966 reviews

Customer review rating 4.0/5

Kent A. Couples - Confirmed reviews ALL

Interesting overall, and please take this feedback in the manner it is intended, to help improve the overall experience to the level that matches the price point and guest expectation. We also realise Noosa may be a challenging location for staffing. I asked HK for a new notebook and was given one with 3 sleeves! Breakfast – asked for water twice, then got up to get it ourselves there was no jug and a staff member went out the back and after waiting I went back to our table, never received that water. Poor service from either entrance and witnessed this multiple times, a guest was left impatiently standing whilst a staff member walked past and totally ignored, I was about to get up to assist them! Ample staff on at times however seems very happy to be clearing and not serving. Speaking of clearing, food being delivered, but dirty plates being left behind, or clearing a plate but not another, to casual and total inattention to basic hospitality amongst many staff, but not all, there were a handful of standouts. We did notice when senior management were around, things appeared to work better, however that could have been our interpretation only. The Pool staff good The Reception staff good, J (?) was excellent. We couldn’t stream from our phones to the TV, lacklustre options otherwise, we had a person come up, he couldn’t fix, next day a technician came to the room when we were not there, left the door ajar and apparently still didn’t fix the issue and nothing further was heard. Individually no deal breakers however across a 5-night stay and a property with a high expectation, it is not the level expected. Bottom line we may come back again, however we may choose not to eat in the hotel or simply choose alternative accommodation.

Dear Nr Kent I appreciate you sharing such honest and thoughtful observations from your stay. It is encouraging to know that certain interactions stood out positively, particularly with our reception and pool teams, as well as your recognition of J. At the same time, several of the service moments you described clearly fell short of the standard we aim to deliver. Your feedback regarding attentiveness in public spaces, breakfast service coordination and follow through with the television assistance highlights areas where consistency and ownership must be stronger. I also regret the housekeeping oversight with the notebook and the situation where your room was accessed without clear resolution to the technical issue. These details matter and your comments have been shared with the relevant teams to reinforce accountability and service awareness. Your perspective on overall value and expectation is understood and respected. Feedback delivered with the intention to help improve is always appreciated and plays an important role as we continue refining the guest experience. Thank you again for your candour and we hope to have the opportunity to welcome you back in the future. Warm regards, Aymen Ben Haj Salem Front Office Manager

Customer review rating 4.5/5

Emma S. Solo - Confirmed reviews ALL

A wonderful relaxing enjoyable stay as always

Dear Emma, It is always a pleasure to welcome you back and I am delighted to read that your stay remained relaxing and enjoyable. Thank you for sharing such thoughtful feedback on the recent room refurbishment. It is wonderful to know that elements such as the new bathrooms, spacious shower, wardrobe lighting and upgraded furnishings enhanced your comfort. At the same time, I appreciate your candid observations regarding the removal of the kitchenette features and the practicality of the in room fridge. Insights from returning guests like yourself are particularly valuable as they reflect a deep familiarity with the property and help guide future improvements. I am also pleased to see your positive comments regarding cleanliness, arrival experience and team service, which will be shared with our staff as encouragement. We truly value your loyalty as an ALL Gold member and look forward to welcoming you back again soon for another restful stay. Warm regards, Aymen Ben Haj Salem Front Office Manager

Customer review rating 5.0/5

Duncan S. Couples - Confirmed reviews ALL

The quality of the hotel and service received from staff exceed expectations. We were treated fantastically from the moment we arrived all the way through to our departure.

Dear Duncan, Reading your feedback was a real pleasure. Knowing that your stay felt seamless from arrival through to departure is the greatest compliment our team can receive. Creating moments where guests feel genuinely cared for is at the heart of what we do, and I am delighted this was reflected throughout your visit. Your kind comments about the service, facilities and overall experience have been shared with the team and will serve as a great source of motivation. Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back for another memorable visit in the future. Warm regards, Aymen Ben Haj Salem Front Office Manager

Customer review rating 1.0/5

John G. Families - Confirmed reviews ALL

We have been to this resort many times in the past however first time here since the ownership change and very disappointed Some of our experiences were 11/1 - power outage for hours 11/1 - was told we can sit on a carbana and then while we were in the pool our items were packed up and moved without any consent by Hotel staff, when I challenged the staff I was told “well you shouldn’t be sat here anyway” even when we were placed there 12/1 - Room not clean until 5pm so I had to ask for the room to be made up. 13/1 - TV didn’t work, contractors trying to reset it 13/1 - Aircon in the room broke down and couldn’t be fixed on the day. 13/1 - moved out of 242 and into 247 where the room wasn’t cleaned properly, we asked for the carpets to be cleaned, lights keep going on and off, TV didn’t work again. 14/1 Called the TV service hotline myself to try and fix the TV. 14/1 ask multiple times to clean the room, 5.20pm the room still wasn’t cleaned. 15/1 room keys didn’t work and had to be reset

Dear Mr. John, Thank you for your feedback, and more importantly, for your continued support of the resort over the years. It is particularly disappointing to read that your first stay since the ownership transition left you feeling this way. That is not the impression we want returning guests to have. The series of issues you experienced, from the power outage and room readiness to the technical faults and service interactions, clearly disrupted what should have been a relaxing stay. I am especially concerned to read about the cabana incident and the manner in which it was handled. That is not reflective of the service culture we expect from our team. We understand that loyal guests compare their current experience to past visits, and on this occasion we did not deliver the consistency you rightfully expected. Your feedback is being reviewed with our leadership team, and I would genuinely welcome the opportunity to speak with you directly to better understand your stay and work towards restoring your confidence in us. Thank you again for taking the time to share your experience. Kind regards, Aymen Ben Haj Salem Front Office Manager

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Very good at reception and overall welcome. New rooms are very good and make a difference. Rainy so did not swim but know from the past the pool area is very good. Not tried the new Italian yet - next time.

Dear Mr S., Thank you for your kind feedback. I am delighted to hear the refurbished rooms made a noticeable difference to your stay and that you felt well looked after by our reception team. That is wonderful to read. While the weather did not cooperate this time, we look forward to welcoming you back to enjoy the pool area again and hopefully experience our new Italian restaurant on your next visit. Thank you for your continued loyalty as an ALL member. We truly appreciate your support and look forward to seeing you again soon at Elysium Noosa. Kind regards, Aymen Ben Haj Salem Front Office Manager

Other web-users rate our hotel

  • 594 reviews 9.3/10 Location
  • 1,132 reviews 6.9/10 Room
  • 1,529 reviews 8.6/10 Service
  • 8 reviews 0/10 WiFi
  • 374 reviews 6.9/10 Vibe
  • 334 reviews 6.8/10 Food
  • 309 reviews 4.7/10 Cleanliness
  • 230 reviews 6.5/10 Breakfast

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