Sofitel Noosa Pacific Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 3,825 reviews

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Description

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Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOOSA BEACH HOUSE

Experience relaxed dining and Modern Coastal cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,825 reviews

TripAdvisor Rating  4.5/5  1,547 reviews

Certificate of excellence 2024

Time for Renewal

TripAdvisor rating 3.0/5

CommentatorMichael TripAdvisor review

The hotel itself is tired, but apparently due for a much needed refurbishment next year. The real problem is the service in the restaurant and around the pool. The breakfast is partly self-service and is, for the self-service part, reasonably adequate. However, tea and coffee are served by staff who are mainly untrained young girls and come back with the tea or coffee about 15 minutes after the order was requested. The tables are not cleared and the place becomes crowded quite quickly. Service of food around the pool area is also quite poor with orders getting lost or delayed for long periods. Whilst the hotel is generally clean, in our case our room wasn't serviced until 3 p.m. and only after a phone call to house keeping.

Good all round experience

Customer review rating 4.5/5

Andrew G. Business - Confirmed reviews ALL

Nice hotel / room, friendly staff and well located.

Bonjour Andrew, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our hotel, room, friendly staff, and convenient location. Your feedback has been shared with our departments so further improvement as well. Your kind words motivate us to continue delivering exceptional service. We look forward to your next stay with us. Merci, Hasnain Assistant Manager Sofitel Noosa Pacific Resort

Another amazing 5 days

Customer review rating 5.0/5

Philip S. Friends - Confirmed reviews ALL

From check-in to check out it was an amazing break from reality

Bonjour Philip, Thank you for sharing your experience with us! We are delighted to hear that you had an amazing 5-day break at our resort. Your kind words are truly appreciated. We look forward to your next stay with us. Merci, Hasnain Assistant Manager Sofitel Noosa Pacific Resort

Great spot

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly, helpful staff and good sized rooms

Bonjour, Thank you for your kind review. We are delighted to hear that you enjoyed our friendly staff and spacious rooms. At Sofitel Noosa Pacific Resort, providing exceptional service is our top priority. We look forward to your next stay with us. Merci, Hasnain Assistant Manager Sofitel Noosa Pacific Resort

Well located close to everything. Friendly and helpful staff in all areas

Customer review rating 4.0/5

Colin J. W. Couples - Confirmed reviews ALL

This was our first stay at the Sofitel Noosa Heads and overall it was very good. He had to upgrade to another room type to allow us to stay an extra day and although it was very expensive, we were happy that you could accommodate our request. Unfortunately my wife became ill and went to Noos aHospital by ambulance. She spent that night in hospital and the next day in bed recovering, so we didn't even get to the beach at all during our stay. The staff at FOH were very helpful helping get my wife to the Ambulance.

Bonjour Colin, Thank you for sharing your experience from your recent stay at Sofitel Noosa Pacific Resort. We are delighted to hear that you found our hotel conveniently located and enjoyed the service provided by our friendly and helpful staff throughout the resort. We are sorry to hear that your wife fell ill during your stay, and we hope she is feeling better now. Our team always strives to accommodate our guests' needs to the best of our abilities, and we are glad we could assist in extending your stay despite the circumstances. We truly value your feedback, and your kind words will be shared with our team as encouragement to continue delivering exceptional service. We look forward to your next stay with us. Merci, Hasnain Assistant Manager Sofitel Noosa Pacific Resort

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Other web-users rate our hotel

  • 797 reviews 9.4/10 Location
  • 1,378 reviews 7.1/10 Room
  • 1,881 reviews 8.9/10 Service
  • 16 reviews 3.3/10 WiFi
  • 388 reviews 7.3/10 Food
  • 355 reviews 5.1/10 Cleanliness
  • 251 reviews 5.2/10 Value
  • 240 reviews 7.7/10 Breakfast

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