Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 12,478 reviews

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Sofitel Noosa Pacific Resort
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COASTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567
noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Our accommodation(s)

SUPERIOR ROOM, 2 Double Beds, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

NOOSA BEACH HOUSE PETER KURUVITA

Type of cuisine: International

Experience relaxed coastal dining in a stylishly chic setting. Evolving from a sunny daytime venue in to a sophisticated dining experience in the evening, enjoy acclaimed chef and restaurateur Peter Kuruvita's passion for creative cuisine .

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOOSA BEACH HOUSE BAR

Non contractual photo

After a day at the beach enjoy a glass of wine, favourite cocktail or a bite to eat from the global all day dining menu. With floor to ceiling windows opening to Hastings Street, sit back, relax in a comfortable lounge and watch the world go by.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATERS EDGE POOL BAR

Non contractual photo

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVIERA BAR & LOUNGE

Non contractual photo

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CABANAS NOOSA

Non contractual photo

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 335

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

12,478 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,417 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantastic stay

TripAdvisor rating 4.5/5

Keith R 20/01/2021 TripAdvisor review

Everything about our stay at Sofitel Noosa was first rate. From the time we pulled up at the entrance to checkout a few days later we could not fault the staff or the service. Our bags were taken by the Concierge on arrival & were magically in our room when we got upstairs. The check in was short & easy. All the staff we came in contact with were friendly & helpful. The only small negative was the very poor lighting in the bathroom. While the size of the room & the bathroom were both excellent lighting in the bathroom was inexplicably poor. Even the supposed makeup lighting either side of the mirror was very dull. That being said, we thoroughly enjoyed our stay with the position & the pool area second to none. This is our new favourite place on the Sunshine Coast by a large margin & will be our go to accommodation for the foreseeable future

Excellent in every way !

Customer review rating 4.6/5

Angela M. Families - 17/01/2021 Confirmed reviews ALL

From the moment we checked in to the moment we checked out our overall experience was faultless.

Bonjour Angela M., Thank you for taking the time to provide insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Assistant Manager

Average Stay

Customer review rating 4.6/5

George K. Couples - 16/01/2021 Confirmed reviews ALL

I find the service slow, you clearly dont have enough staff orcant get them. You do turn down sevice at like 4-5 in the afternoon. So again not enough staff. Cabana service non existent. 1 person running around with no idea. When giving fruit platters and water it would be normal to give glasses, cutlery and plates. Had to help myself. Room service terrible because you dont even provide spirits to rooms. Anyway I am used to service I get overseas. Australia is now using COVID to do what ver it wants in relation to serving or not serving its clients well. So in summary as a so called 5 star hotel you fall way short. Breaks=fast service is slow and the again have no idea. I waited for nearly 30 minutes for 2 poached eggs and toast. When I asked what was going on they said they didnt have multigrain toast. I suggested they could have asked me if normal bread would be fine. Anyway So put up with poor service and very average breakfast. And people telling me they are busy is not my prolem. For what you charge for a dated tired facility you could put some more people on breakfast shift.

Customer review rating 4.6/5

Anonymous Families - 13/01/2021 Confirmed reviews ALL

Your staff in the beachhouse restaurant were exceptional.

Bonjour, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and professional nature of our Noosa Beach House team. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Assistant Manager

Great stay

Customer review rating 4.6/5

Sharn Couples - 13/01/2021 Confirmed reviews ALL

Really friendly hotel staff, Kate and the team at the front were really helpful! Great stay

Bonjour Sharn, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and we look forward to welcoming you again in the future. Sincerely, Hannah Kennish Assistant Manager

very good

Customer review rating 4.6/5

Aidan W. Families - 12/01/2021 Confirmed reviews ALL

excellent

Bonjour Mr. W., Thank you for your feedback,, and for your continues loyalty to Accor Hotels. We are simply thrilled that you enjoyed your recent stay with us and we hope to have the pleasure of welcoming you back again soon. Merci, Karen Brown Front Office Manager

great location, friendly staff and good room . little frustrating regarding restaurant facilities

Customer review rating 4.6/5

Matt D. Couples - 12/01/2021 Confirmed reviews ALL

overall great stay , loved the location and pool side bar . The biggest frustration was around having to continually que to get into the front casual dining for anytime of drink and eat with everyone else in Noosa. We were told the hotel bar would be open Friday and Saturday... This didn't happen either. if nothing else we found some great eateries because we just could get into the dining area most nights.

Bonjour Matt d., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and that you were able to explore beautiful Noosa from the comfort of our Resort. Please accept my apologies for the inconvenience caused by the closures and limited seating within our venues. Unfortunately we are required to follow social distancing guidelines mandated by local authorities and therefore have limited availability in our dining areas. We hope that we may have the opportunity to welcome you and your partner again in the future so that we may truly showcase the Sofitel Noosa Pacific Resort. Sincerely, Hannah Kennish Assistant Manager

The Best Experience for location and quality

Customer review rating 4.6/5

Joseph C. Families - 12/01/2021 Confirmed reviews ALL

The overall experience was sensational. Mark Wilkinson and his team are simply the best always willing to go the extra mile for service and attention. I highly recommend this Hotel to anyone seeking accommodation in Noosa.

Bonjour Mr. C., Thank you so much for your wonderful feedback, we really appreciate you taking the time to share your experience with us. I will be sure to share your kind words with the team, especially Mark and Maddy who I know will be thrilled. It was an absolute pleasure having you stay with us and we hope to welcome you back again soon. Merci, Karen Brown Front Office Manager

Expensive and noisey

Customer review rating 4.6/5

Selina Families - 11/01/2021 Confirmed reviews ALL

Stayed 1 night. Paid a crazy amount of money for a basic hotel room. We were planning on having a splurge night away. What a waste. There was a party in the room above us till 10pm which kept our baby awake. When mentioned to staff on checkout the response was "oh that a shame".. pretty dissatisfied

Bonjour Selina, Thank you for taking the time to share your valuable feedback with us. Please allow me to express my sincerest apologies for your unsatisfactory experience. We hold our guests satisfaction in the highest regard and I am so sorry that we did not provide you with the exceptional experience that we are well known for. Rest assured that your concerns will be discussed amongst the team to ensure the appropriate measures are taken to avoid these kinds of issues in the future. We hope to have the opportunity to welcome you back in the future so that we may have the opportunity to provide you with a more positive experience. Merci, Karen Brown Front Office Manager

Relaxation for the whole family and lovely staff.

Customer review rating 4.6/5

Nicola Families - 11/01/2021 Confirmed reviews ALL

We booked a last minute 4 days stay in the new year. Our room was spacious for 4 people, pool was sensational and proximity to Hastings St perfect. All staff were happy and helpful. We will be back.

Bonjour Nicola, We were so pleased to read about your recent stay with us, thank you so much for taking the time to share your feedback with us. Thank you for choosing Sofitel Noosa for your last minute getaway, we hope to have the pleasure of welcoming you back again soon. Merci, Karen Brown Front Office Manager

Great location, overall good stay

Customer review rating 4.6/5

Rebecca Families - 11/01/2021 Confirmed reviews ALL

Pool was too busy, sometimes couldn’t get a seat. Bernadetta at breakfast was awesome although think it’s a bit unfair to charge for extras when normally a buffet. Bathrooms in rooms probably could do with an update/refresh but room sizes are fantastic.

Bonjour Rebecca, Thank you for taking the time to provide insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to Benedetta and her team. We always appreciate constructive feedback and I will review your comments so that we may explore ways to improve the service we provide at the Water's Edge Pool Bar. Please accept my sincerest apologies if this experience marred an otherwise pleasant stay. We look forward to welcoming you again in the future and thankyou for your continued loyalty to Accor Hotels. Yours Sincerely, Hannah Kennish Assistant Manager

Friendly and helpful staff, great location, beautiful hotel

Customer review rating 4.6/5

Joanne L. Families - 11/01/2021 Confirmed reviews ALL

This was our first time at a Sofitel and we were very impressed. We were made to feel welcome by the staff on arrival and everyone was helpful throughout our stay. The rooms were large and we rarely heard other guests like happens in some other hotels. Breakfast was tasty and the wait staff were quick to fix a mix up with our order. The Beach House bar was fantastic with delicious cocktails. The Brisbane lockdown happened during our stay and the response from the resort was immediate, yet unobtrusive. They quietly put up screens at the desks to protect staff and customers and some staff started wearing masks, adjustments were made to capacity in the bar and restaurant and each room received a letter. We felt safe and were impressed. We often saw management staff around the hotel and they always greeted us with a smile. From what we saw, they took pride in the hotel which was shown when they picked up rubbish, moved furniture and spoke pleasantly to their staff. The resort is in a fabulous location and has excellent facilities. Would highly recommend to anyone who wishes to stay here. We had planned on a trip away without our children, but they had to join us for our final night. This also was not a problem and staff were incredibly understanding and helpful.

Bonjour Joanne L, Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Assistant Manager

Excellent location, close to everything

Customer review rating 4.6/5

Shelley Families - 10/01/2021 Confirmed reviews ALL

Loved staying at the Sofitel at Noosa. Hotel is close to everything you could need & the kids enjoyed the pool. Excellent service all round.

Bonjour Shelley, Thank you so much for your wonderful feedback, and for your continued loyalty to Accor Hotels. We were so happy to read of your recent stay and are so pleased that you enjoyed your short getaway. We hope to have the pleasure of welcoming you back again soon. Merci, Karen Brown Front Office Manager

Great stay

Customer review rating 4.6/5

Nicole C. Families - 10/01/2021 Confirmed reviews ALL

Fantastic service - great position - good facilities. Good practice of COVID safe - thanks for making us feel safe! Only negative was rooms looking a bit tired although they are huge and still comfortable.

Bonjour Nicole C., I am very happy to know that you have enjoyed your stay at our beautiful Resort. It is always a pleasure to receive positive feedback. I will ensure that the your feedback regarding the rooms looking a bit tired are passed on to the relevant departments so that we may explore ways to improve the products we provide to our guests. I will make sure Dyland and Maddy receive this amazing feedback! Thank you again for sharing your experience. Sincerely, Juliano de Calvo Front Office Assistant Manager

Well located quality

Customer review rating 4.6/5

Andrew G. Couples - 09/01/2021 Confirmed reviews ALL

A brief 2 night stay, first time at this former Sheraton now Sofitel. High quality friendly staff, spacious rooms, very cool pool bar, location is excellent to walk directly through Hastings St, property is ageing in design though (late 80’s build) and will need some step ups at some stage to match the best of newer 5 star resorts.

Bonjour Andrew G, I am very happy to know that you have enjoyed your stay at our beautiful Resort. My sincerest apologies that you were not given the Resort information on arrival. We have taken your feedback on board so we can improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliano de Calvo Front Office Assistant Manager
Customer review rating 4.6/5

Paul S. Families - 09/01/2021 Confirmed reviews ALL

Staff were awesome!!

Bonjour Mr. S., Thank you so much for your lovely feedback, and for your continued loyalty to Accor Hotels. Our team are dedicated to providing exceptional service to all of our guests and I am so pleased this was reflected in your stay. We hope to have the pleasure of welcoming you back again soon. Merci, Karen Brown Front Office Manager

Room Service

Customer review rating 4.6/5

Kerrie Families - 09/01/2021 Confirmed reviews ALL

Each time we got room service, they stuffed it up. One example was when my husband ordered a bottle of wine and it arrived open and one glass gone from it?????

Bonjour Kerrie , We very much appreciate your comments regarding your stay at the Sofitel Noosa Pacific Resort. My sincerest apologies regarding your in room dinning experience. Please rest assure I will pass your feedback to relevant Department as we are constantly striving to improve our services. I am glad you have enjoyed your stay overall and we look forward to welcoming you in the near future. Sincerely, Juliano de Calvo Front Office Assistant Manager

GREAT HOTEL IN EXCELLENT LOCATION

Customer review rating 4.6/5

Chris Families - 09/01/2021 Confirmed reviews ALL

We had 3 nights over New Year. From check in to check out this hotel exceeded our expectations, most notably how friendly and helpful the staff are. Our suite was well prepared, very clean and compfortable.

Bonjour Chris, Thank you so much for your feedback, and for your continued loyalty to Accor Hotels. We are absolutely thrilled to read of your wonderful stay and I will be sure to share your kind words with the team. We look forward to welcoming you back again soon. Merci, Karen Brown Front Office Manager

Exceptional Service

Customer review rating 4.6/5

T.i. Families - 09/01/2021 Confirmed reviews ALL

Easy. Your staff are brilliant. Genuine. professional. Efficient.

Bonjour, Thank you so much for your wonderful feedback, and for your continued loyalty to Accor Hotels. We are so pleased to read of you recent stay and I will be sure to share you kind words with Maddy and Hannah. Wishing you and your family a healthy and happy new year. Merci, Karen Brown Front Office Manager

Fantastic location and a great family hotel.

Customer review rating 4.6/5

Anon. Families - 09/01/2021 Confirmed reviews ALL

We had interconnecting ocean view rooms and this gave us enough space for the four us to spread out. The hotel was fantastic. Great food. Wonderful location. Excellent service. Just a walk across the road for an ocean swim. Very accommodating staff and the little extras like water and chocolates, and champagne for New Years Eve, made it that little bit more special. Despite not being able to have the buffet breakfast, it was still very nice and was enough food to satisfy everyone.

Bonjour, Thank you so much for taking the time to share you feedback with us. We are so thrilled that you enjoyed your stay with us and had the opportunity to enjoy all that we have to offer here at Sofitel Noosa. I will be sure to share your kind words with the team. We hope to have the pleasure of welcoming you back again soon. Merci, Karen Brown Front Office Manager

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