Sofitel Noosa Pacific Resort

Sofitel Noosa Pacific Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 3,039 reviews

ALLSAFE approved hotel

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Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

  • SUNBUS:  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS:-26.386863, 153.08834

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOOSA BEACH HOUSE

Experience relaxed, coastal dining and Modern European cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,039 reviews

TripAdvisor Rating  4.5/5  1,475 reviews

Certificate of excellence 2022

Well located, good stay

Customer review rating 4.0/5

Stuart P. Friends - Confirmed reviews ALL

All was in order. Staff friendly and helpful.

Dear Stuart, Thank you for taking the time to complete the survey regarding your recent stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the front office, concierge and houesekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Graham Hudson Front Office Manager

Not what was expected

Customer review rating 1.5/5

Christopher D. Families - Confirmed reviews ALL

It was difficult as the weather was really bad however we had issues within the Sofitel that made our trip less enjoyable such as losing our $500 Porta cot which the hotel took no responsibility for and instead blamed the taxi driver for not unpacking it when you offer the service of that for all guests. Then we got a call saying we will put a Porta cot in the room for no charge but the cot was in anyway after we called to have it taken out which made that not a really genuine help as the lack of organisation of the hotel would have left us with having the cot. Along with that- the cleaners were really poor in that if we didn’t put every bit of rubbish near the bin it was not taken even old food wasn’t taken. We nemerously had the soaps not replaced when cleaners came and along with that- we informed the hotel this was our first trip away with our first baby and with the weather we would have expected the hotel to put us in a better room for $4000 a week then one that looked at the back of restaurants bins for 7 nights.

Fantastic location, welcoming and helpful staff.

Customer review rating 5.0/5

Louise Families - Confirmed reviews ALL

Far too short. Overnight stay with my son prior to his wedding.

Amazing Hotel .. but when it rain pool bar closed

Customer review rating 2.5/5

Sharron Families - Confirmed reviews ALL

The hotel pool area is amazing but we were in Noosa for 5 days and it rained and pool swim up bar was closed for 4 days. This is not great as we choose the hotel for the pull up bar.

For the current nightly rate, I thought the property was very tired and needed a total refurbishment

Customer review rating 3.5/5

Ana N. Friends - Confirmed reviews ALL

I have been staying at the Sofitel for several years now. The rooms were very tired and it was disappointing that everything looked grubby from the couches to the carpets. I purchased cheese from the bottle shop under the hotel to bring it back to my room to find that it was mouldy so another trip down to return the product. I do think that if you are a guest that the price of the Acqua should be reduced from the current rate of $40 per person. On the upside i thought reception and more so the concierge team were brilliant Mike went out of his way to assist me in my return trip out to the airport on my departure.

Luxury resort is a great position

Customer review rating 4.5/5

Tony C. Couples - Confirmed reviews ALL

We had a River view room for two nights but unfortunately the weather was bad all weekend (torrential rain and floods) so we could not use any of the outdoor areas. Room was very large and comfortable. However when stepping out of the lift on Level 4 and turning left there was a strong and unpleasant damp smell in the lobby towards the rooms all weekend - something leaking/rotten. I was going to report it but reception was always busy.

Fabulous stay despite wet weather!

Customer review rating 4.5/5

Kristy Couples - Confirmed reviews ALL

We enjoyed a riverview room on the 6th floor. It was very comfortable and quiet. Check in was smooth, there were drinks downstairs for Mothers Day which was a lovely touch. Breakfast in the Beach House every morning was delicious, and we enjoyed snacks and rinks there one afternoon. The spa was great. Overall an enjoyable stay. The hotel is luxurious and the staff make you feel important!

Staff all friendly and helpful

Customer review rating 5.0/5

Gavin L. Couples - Confirmed reviews ALL

Very good. We’re treated as special on arrival and offered a good room upgrade. Also enjoyed Mother’s Day drinks.

Superb facilities and the warmest service

Customer review rating 5.0/5

Michelle B. Families - Confirmed reviews ALL

Lovely facilities and everyone we met were so warm, welcoming and down to earth. We had the best weekend.

Perfect Spot - Great service :)

Customer review rating 4.5/5

Nicole Business - Confirmed reviews ALL

Was such a lovely stay - amazing service from the team - wish I got to stay longer and take advantage of all the great things that had there. Plus wish the weather was better!

Amazing as always

Customer review rating 5.0/5

Andrew Z. Families - Confirmed reviews ALL

We always feel welcome at Sofitel Noosa. The team at this property go above and beyond to make our stay comfortable. Highly recommend for a quick getaway or lengthy stay. Will be booking again for spring!

Customer review rating 3.0/5

Debby B. Couples - Confirmed reviews ALL

Unfortunately we had lots and lots of water coming through into the bedroom floor. So carpet was drenched. We did let reception know and they bought towells up to put in the floor, tv in lounge room volume kept cutting out. Overall a bit disappointing as the room was one of the most expensive. Room service food was good.

We’ll located ,enjoyable stay

Customer review rating 4.5/5

Jason C. Couples - Confirmed reviews ALL

Usually stay each year but been 2 years since last visit due to COVID . A bit has changed but service from staff is still very high, only surprise was the $25 extra per night parking charge on a over $700 a night room.

Great Atmosphere

Customer review rating 4.5/5

Richard A. Friends - Confirmed reviews ALL

Very happy

Well located; friendly staff; good selection of food offered in breakfast

Customer review rating 4.0/5

S B. Couples - Confirmed reviews ALL

This was the third time we stayed at your hotel. We came with John Roberts' bridge group. The last two times were very good. However I was not totally satisfied with the recent one in early May. We arrived on Monday 2 May. We knew your restaurants were busy. I tried to book the Beach House Restaurant either on Thursday or Friday for dinner. I left messages with reception staff three times, and also left written messages at the restaurant but no one made an attempt to call us back. I complained to Olivier, the night manager, on Wednesday night. She offered us complimentary breakfasts for 3 days for both of us. She earned some goodwill. On Friday, I received a phone call from the restaurant at 4pm but I was not able to talk to your staff as I was playing bridge. By the time I went to the restaurant at 5.15pm the available table was again snapped up by others. The manager gave me the excuse that due to short of staff he could not entertain any more guests! That was a real shame. Our usual farewell dinner on Saturday was supposed to consist of lots of seafood. My partner starved all day and looked forward to the seafood that he loved. What a huge disappointment again. Not a single oyster, prawn or crab in sight !!!!!

Well located

Customer review rating 5.0/5

Mark C. Business - Confirmed reviews ALL

Visited for a conference , staff were great and the hotel rooms were excellent . I would recommend it to anyone staying in Noosa .

Exceeded Expectations

TripAdvisor rating 5.0/5

581sally TripAdvisor review

We had not been to this property since 2019 and were very impressed with the refurbishment of the foyer area & inclusion of VIP Accor Member area. From the moment we walked in we were treated like VIPs and the staff were excellent - nothing was too much trouble and all staff including cleaners, desk staff, bar staff were just so pleasant. We will definately return.

Bonjour 581sally, Thank you so much for sharing your stay experience. We are delighted to have welcomed you back with us again. I will be certain to share your comments with our teams to inspire them to continue their service excellence. We look forward to welcoming you back next trip to Noosa. Warm Regards, Vianne Birrell Rooms Division Manager

Not Prestige

TripAdvisor rating 2.0/5

stephenh0ward Friends getaway - TripAdvisor review

My wife and travelling friends arrived to and very welcoming glass of Bollinger and helpful staff with Tyler and Sharon. Disappointing was the quality and standard of the room was not Prestige but average. The curtain leading to the balcony had a 6ft vertical ripe, the bed and large indentations on both sides show mattress age and the decor was dated. It was not Prestige standard or value for money. I would not recommend hotel to anyone l care about until rooms were refurbed.

Bonjour stephenh0ward, Thank you for sharing your feedback on your recent stay with us. I am so sorry that your experience did not meet your expectations in terms of room quality. Our mattresses are relatively new but we do have lush feather and down toppers that regularly need to be "fluffed" to maintain there lift. We also have alternate toppers as we know sleep is a very individual preference. We are currently working with our owners on future capital enhancements. We hope we will be able to welcome you back in the future. Warm Regards, Vianne Birrell Rooms Division Manager

GREAT LOCATION & STAFF

TripAdvisor rating 4.0/5

ElizabethPM2014 TripAdvisor review

Loved the great location of the hotel and the staff were very helpful. We had a water leak in our wardrobe which was attended to promptly by the maintenance person - although it meant we had to keep our clothes out of the cupboard till it dried, which wasn’t ideal. We stayed in a prestige suite for 7 days which was huge, but furniture a bit outdated and tired.

Bonjour ElizabethPM2014 We appreciate you taking the time to share feedback on you stay. Thank you so much - we are delighted you enjoyed our prime location and the service from our ambassadors. We hope to welcome you back again in the future. Warm Regards, Vianne Birrell Rooms Division Manager

A fabulous Valentine's day stay

TripAdvisor rating 5.0/5

hospitalitywatch TripAdvisor review

We stayed for 5 nights it was fabulous. They gave us sparkling wine during check in, complimentary Sparkling Rose drink and Macaroons on the Valentine's day. It was a very nice gesture. The location is fantastic, the pool view room was large and has a microwave ( not all 5 star resort has this), luxurious Balmain toiletries. We will be back.

Bonjour hospitalitywatch, We are delighted you had such a wonderful stay with us and enjoyed our Valentines activation - we love to surprise and delight our valued guests. We very much appreciate you sharing and look forward to welcoming you back next visit. Warm Regards, Vianne Birrell Rooms Division Manager

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