Sofitel Noosa Pacific Resort

Sofitel Noosa Pacific Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 2,987 reviews

ALLSAFE approved hotel

Sofitel Noosa Pacific Resort
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Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

Fax: +61 7 5449 4753

  • SUNBUS:  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS:-26.386863, 153.08834

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOOSA BEACH HOUSE

Experience relaxed, coastal dining and Modern European cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,987 reviews

TripAdvisor Rating  4.5/5  1,475 reviews

Certificate of excellence 2022

Good stay, pleasant staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Attached to a Bridge convention. Logistics were efficiently managed with pleasant staff.

Bonjour Helen & Alan S., Thank you for you comments regarding your recent stay with us at the Sofitel Noosa Pacific Resort. We are happy to hear you enjoyed the bridge function and the staff were pleasant. Thank you again for sharing and we look forward to hopefully welcoming you back next year. Warm regards, Karen McDaniel Assistant Manager

Well located

Customer review rating 5.0/5

Margaret R. Couples - Confirmed reviews ALL

Very relaxed &comfortable.Staff were a joy with their help & friendly manner. Eating areas could be more available

Tired tatty hotel

Customer review rating 1.0/5

Carol Friends - Confirmed reviews ALL

The staff at this hotel were wonderful, alas everything else was very ordinary. Except our first lunch…. Provided for a group, horrible, unimaginative sandwiches and bits of watermelon, and our final buffet dinner was as basic as they come. The rooms were ok, but it’s pretty obvious from the utensils provided, that self catering was not encouraged. Basic, heavy crockery and no sharp knife. The artificial flowers in the very plain reception were a sad surprise too. Needs a rethink.

Bonjour Carol, Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very pleased however that our staff were wonderful. We are currently in discussion with our owners for some future enhancements. Our lobby flowers are not artificial but they are dried as opposed to fresh but we take on board your feedback. Thank you again and we hope we have a future opportunity to welcome you back. Warm Regards, Vianne Birrell Rooms Division Manager

Perfect stay

Customer review rating 5.0/5

Greg Families - Confirmed reviews ALL

Staff very friendly and attentive

Great stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

This resort is beautifully located and my room was very spacious and comfortable and clean with the view and balcony overlooking the river. The service was excellent and provided a wonderful choice for a nice holiday in the heart of Noosa.

Dear Marilyn C., Thank you for the kind words about our resort. We are always striving to receive the kind of feedback you have provided. We take a lot of pride in our beautiful location just off of Noosa Main Beach. What a lovely place to come to work each day! We are thrilled you had such a good experience and would love to have you return for another amazing holiday! Sincerely, Stephen Schilling Assistant Manager

Fantastic location

Customer review rating 4.0/5

Kay Couples - Confirmed reviews ALL

Found staff extremely helpful and friendly. Loved the large size of the room and was happy.

A comfortable and happy time with great company .

Customer review rating 4.0/5

Suzie W. Friends - Confirmed reviews ALL

My room was very comfortable. Stunning views and amenities all worked well for me. Staff were all very pleasant and helpful attending to all my needs. I had a couple of meals at the hotel and the bar. Whilst I have no real complaints I don’t think the meals were as good as they have been in the past. I would return again should I have the opportunity.

Awesome place smack bang in the heart of Noosa. We loved it!

Customer review rating 3.5/5

Scott A. Families - Confirmed reviews ALL

Fantastic stay with you all at Sofitel Noosa. Our only disappointment, not being able to dine in the restaurant as booked out by Bridge club apparently. Therefore, unable to use our gold membership for discount dining to experience your food. Gold membership also didn't apply to room service & Mother Day breakfast Sunday morning so we didn't receive and food discounts from our membership at all left us disappointed. My family were on a tight budget as we never stay anywhere 5 star.

Love the staff

Customer review rating 5.0/5

Peter J. M. Couples - Confirmed reviews ALL

Staff always have a good vibe, feel special

Excellent location and excellent stay

Customer review rating 5.0/5

Frank M. Solo - Confirmed reviews ALL

Seemless, thoughtful, no trouble

Bonjour Frank M.. We greatly appreciate your taking the time to review your stay! It was a pleasure hosting and are delighted to hear that our staff were able to assist in your time of need. We look forward to hosting you again soon! Merci - Rachel, Assistant Manager

Our needs generally well supported and staff quick to assist, great attitude to their guests.

Customer review rating 4.0/5

Beth B. Families - Confirmed reviews ALL

Comfortable, responsive and friendly Front Office/Food and Beverage team, great location and our annual stay at this hotel is well supported.

Relaxing and and made appreciated as a guest

Customer review rating 5.0/5

Malcolm B. Couples - Confirmed reviews ALL

The team on arrival were excellent, taken to the VIP areas and allowed to relax whist the check in process took place. The room was clean and tidy and up to our expectations. Staying regularly at your site, the team were doing their best under the circumstances that Covid and staff availability has thrown at managing businesses.

Bonjour Malcolm B.. Thank you for taking the time to submit your review. It is always lovely to hear when a guest enjoys their stay and has such positive feedback about our staff in particular. I am sure that this feedback will serve as an encouragement to all of the team. We hope to welcome you back again soon! Merci - Rachel, Assistant Manager

Another wonderful visit

Customer review rating 5.0/5

Craig H. Couples - Confirmed reviews ALL

We were spoiled on arrival as Accor Plus long term members with an upgrade and great French bubbles. Thank you Jamaica. As usual staff members were great without exception. Look forward to the renovation although there are no complaints with the current standard. New TV's are a belated but welcomed addition. Love the place. Also great to see a GM who chats to guests around the pool

Room Quality

Customer review rating 4.5/5

Duane L. Business - Confirmed reviews ALL

Service was amazing, location beautiful, rooms could be more modern. Compliments to the management and team.

Great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All the staff were amazingly helpful

Bonjour. Thank you for your valuable feedback on your recent stay. We are delighted to hear that our Breakfast team took excellent care of you at our buffet and that are staff were helpful throughout! We will share your feedback with our team as an encouragement to continue to grow. We hope to welcome you back again soon. Warm regards, Rachel - Assistant Manager

Exceeded Expectations

TripAdvisor rating 5.0/5

581sally TripAdvisor review

We had not been to this property since 2019 and were very impressed with the refurbishment of the foyer area & inclusion of VIP Accor Member area. From the moment we walked in we were treated like VIPs and the staff were excellent - nothing was too much trouble and all staff including cleaners, desk staff, bar staff were just so pleasant. We will definately return.

Bonjour 581sally, Thank you so much for sharing your stay experience. We are delighted to have welcomed you back with us again. I will be certain to share your comments with our teams to inspire them to continue their service excellence. We look forward to welcoming you back next trip to Noosa. Warm Regards, Vianne Birrell Rooms Division Manager

Not Prestige

TripAdvisor rating 2.0/5

stephenh0ward Friends getaway - TripAdvisor review

My wife and travelling friends arrived to and very welcoming glass of Bollinger and helpful staff with Tyler and Sharon. Disappointing was the quality and standard of the room was not Prestige but average. The curtain leading to the balcony had a 6ft vertical ripe, the bed and large indentations on both sides show mattress age and the decor was dated. It was not Prestige standard or value for money. I would not recommend hotel to anyone l care about until rooms were refurbed.

Bonjour stephenh0ward, Thank you for sharing your feedback on your recent stay with us. I am so sorry that your experience did not meet your expectations in terms of room quality. Our mattresses are relatively new but we do have lush feather and down toppers that regularly need to be "fluffed" to maintain there lift. We also have alternate toppers as we know sleep is a very individual preference. We are currently working with our owners on future capital enhancements. We hope we will be able to welcome you back in the future. Warm Regards, Vianne Birrell Rooms Division Manager

GREAT LOCATION & STAFF

TripAdvisor rating 4.0/5

ElizabethPM2014 TripAdvisor review

Loved the great location of the hotel and the staff were very helpful. We had a water leak in our wardrobe which was attended to promptly by the maintenance person - although it meant we had to keep our clothes out of the cupboard till it dried, which wasn’t ideal. We stayed in a prestige suite for 7 days which was huge, but furniture a bit outdated and tired.

Bonjour ElizabethPM2014 We appreciate you taking the time to share feedback on you stay. Thank you so much - we are delighted you enjoyed our prime location and the service from our ambassadors. We hope to welcome you back again in the future. Warm Regards, Vianne Birrell Rooms Division Manager

A fabulous Valentine's day stay

TripAdvisor rating 5.0/5

hospitalitywatch TripAdvisor review

We stayed for 5 nights it was fabulous. They gave us sparkling wine during check in, complimentary Sparkling Rose drink and Macaroons on the Valentine's day. It was a very nice gesture. The location is fantastic, the pool view room was large and has a microwave ( not all 5 star resort has this), luxurious Balmain toiletries. We will be back.

Bonjour hospitalitywatch, We are delighted you had such a wonderful stay with us and enjoyed our Valentines activation - we love to surprise and delight our valued guests. We very much appreciate you sharing and look forward to welcoming you back next visit. Warm Regards, Vianne Birrell Rooms Division Manager

SO GOOD TO RETURN

TripAdvisor rating 5.0/5

Barbie C Business - TripAdvisor review

I stayed at the Sofitel at Noosa for almost a week and it was my first visit for two years because of covid. What a joy to return. Was made to feel so welcome on arrival and the friendliness and care lasted for the whole stay. I can't wait to return again next year. A beautiful place in lovely Noosa

Bonjour Barbie C, We very much appreciate your support and loyalty to Sofitel Noosa Pacific Resort. We are always so pleased to welcome our return guests back and ensure they have a memorable stay. See you next visit. Warm Regards, Vianne Birrell Rooms Division Manager

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