Sofitel Noosa Pacific Resort 5 stars
Customer review rating (ALL Rating) 4.5/5 3,039 reviews
ALLSAFE approved hotel
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
SUNBUS: NOOSA HEADS
SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying
COOROY At 23km / 14.29 miles
Check-in from - Check out up to
Experience relaxed, coastal dining and Modern European cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.
100% genuine reviews from our guestsFind out more
Well located, good stay
Customer review rating 4.0/5
Stuart P. Friends - Confirmed reviews ALL
All was in order. Staff friendly and helpful.
Dear Stuart, Thank you for taking the time to complete the survey regarding your recent stay at the Sofitel Noosa Pacific Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the front office, concierge and houesekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Graham Hudson Front Office Manager
Not what was expected
Customer review rating 1.5/5
Christopher D. Families - Confirmed reviews ALL
It was difficult as the weather was really bad however we had issues within the Sofitel that made our trip less enjoyable such as losing our $500 Porta cot which the hotel took no responsibility for and instead blamed the taxi driver for not unpacking it when you offer the service of that for all guests. Then we got a call saying we will put a Porta cot in the room for no charge but the cot was in anyway after we called to have it taken out which made that not a really genuine help as the lack of organisation of the hotel would have left us with having the cot. Along with that- the cleaners were really poor in that if we didn’t put every bit of rubbish near the bin it was not taken even old food wasn’t taken. We nemerously had the soaps not replaced when cleaners came and along with that- we informed the hotel this was our first trip away with our first baby and with the weather we would have expected the hotel to put us in a better room for $4000 a week then one that looked at the back of restaurants bins for 7 nights.
Fantastic location, welcoming and helpful staff.
Customer review rating 5.0/5
Louise Families - Confirmed reviews ALL
Far too short. Overnight stay with my son prior to his wedding.
Amazing Hotel .. but when it rain pool bar closed
Customer review rating 2.5/5
Sharron Families - Confirmed reviews ALL
The hotel pool area is amazing but we were in Noosa for 5 days and it rained and pool swim up bar was closed for 4 days. This is not great as we choose the hotel for the pull up bar.
For the current nightly rate, I thought the property was very tired and needed a total refurbishment
Customer review rating 3.5/5
Ana N. Friends - Confirmed reviews ALL
I have been staying at the Sofitel for several years now. The rooms were very tired and it was disappointing that everything looked grubby from the couches to the carpets. I purchased cheese from the bottle shop under the hotel to bring it back to my room to find that it was mouldy so another trip down to return the product. I do think that if you are a guest that the price of the Acqua should be reduced from the current rate of $40 per person. On the upside i thought reception and more so the concierge team were brilliant Mike went out of his way to assist me in my return trip out to the airport on my departure.
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