Sofitel Noosa Pacific Resort Hotel 5 stars

My partner and I have visited the Noosa Sofitel several times and we always enjoy our time at the resort due to the high quality of service, staff and facilities at the resort. We are looking forward to when we can get back again soon.

Enjoyed the accommodation in a pool villa, if at all would suggest upgrading the quality of towels ! Very comfortable generally and probably the only disappointment being that the restaurant was closed during our stay.

At a time when we all try to do our best to prop up local businesses (and in our case, by staying in a hotel in our home State) it was disappointing to see that the favour wasn't returned by Sofitel. Your care of your clients is 'stingy', mean spirited. For the sake of saving roughly $3 per room by not supplying a little DAILY milk for tea and coffee or a biscuit to have with that tea or coffee could be all it takes to persuade customers like us to stay somewhere else next time. Even cheap & cheerful motor inn type motels along major highways supply a cookie and fresh milk each day. Refuting that supply of a packaged biscuit and milk is against COVID rules just doesn't cut it, sorry. On top of that, having to pay for parking as an extra on top of the tariff was insulting. Upon our stay at the Sheraton Grand Mirage Southport recently, not only were carbonated beverages available 24/7 on tap to guests, but the parking was included in the rate. Maybe we should just stick to that brand next time.

Good location, a clean room and friendly staff.

Relaxing.

We had a great stay everything was fine. Car park at $25/day very heavy. The restaurant dinner was TOP (Saturday) My wife and I had a great time.

I have stayed at Noosa many a holiday, and this time decided to splurge with my sister for a girls trip away. The rooms were very outdated, and the bath in the bathroom looked very old and uncleaned. The reception/concierge staff were all very professional and should be commended, however wait staff around the restaurant and pool area were very slow to serve, and one day didnot even take our orders. We were also next to an older couple at the pool this same day who had their drinks and snacks never reach them. The Sofitel Noosa has a lot of potential if the service could be improved and overall update to the hotel rooms.

Great little family getaway. Centrally located, super star staff and very kid friendly.

very good

The stay was satisfactory. It met expectations however, certainly did not exceed expectations. The staff were all pleasant enough, we just didn't feel valued as guests.

Although our stay is during COVID restrictions it was lovely. Concierge staff were so lovely and helpful. The ground a re beautiful and it is located perfectly on Hastings St.

We had an excellent trip.

We wanted to celebrate 'Christmas in July' as Christmas time for us in Noosa is such a busy time. Please pass on a huge heartfelt thank you to your team, they were fantastic. From the initial point of contact planning our event to the event itself, your team have been incredible. It was really important to us that we supported a local venue who employ people living and working in the Noosa community. We are so happy we did, we had an amazing evening and it was all down to your competent staff who delivered the best experience! We had to adhere to social distancing and limit party numbers but your staff happily worked around this and still made it a successful event. The canapés were delicious and plentiful and the bar staff were helpful and efficient. We will certainly be back in future and are very grateful for creating such happy memories for us on what has been a gloomy year! It really has lifted our spirits thank you so much!

There was big cockroach in our room- they did not even apologize or offer anything-

All the staff were friendly, though felt that none of them went out of their way to assist. Only the gentleman from housekeeping when they brought up a mattress topper went beyond what I expected, and remade my bed with the topper even though I said I would do it, they insisted that they should do it. I was disappointed that the 50% off food was not available at the restaurant, I understand with Covid some changes need to be made, but when you pay for a benefit you expect something better than 15%, we had breakfast only 1 morning as it was disappointing ( overcooked) and over priced compared to local cafes where the atmosphere was also better. We invited friends to use my complimentary night, as we were celebrating my husbands birthday, and I wanted to show them the value of being an accorplus member. We didn't get any welcome drinks for their booking, as we were told 1 set of welcome drinks per booking per member, which we had with my first booking. Which is fine, however my husband is also an accorplus member and we had 2 separate bookings ( under the same name), this didn't seem to matter when we said that. The rooms are well appointed and very large, though I think they are due a refresh. The bed was too firm for me, and it took me 2 nights to think to ask for a topper to make it softer. I am assuming with Covid that there is no hotel manual or instructions for room, TV also didnt have this, and was cumbersome to use to find channels. I was expecting more here from a Sofitel hotel. While the little things let the hotel down, we did enjoy our time away. I am not convinced my friends saw the value in a membership either.