Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 12,154 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Noosa Pacific Resort
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COASTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567
noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Our accommodation(s)

SUPERIOR ROOM, 2 Double Beds, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

NOOSA BEACH HOUSE PETER KURUVITA

Type of cuisine: International

Experience relaxed coastal dining in a stylishly chic setting. Evolving from a sunny daytime venue in to a sophisticated dining experience in the evening, enjoy acclaimed chef and restaurateur Peter Kuruvita's passion for creative cuisine .

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOOSA BEACH HOUSE BAR

Non contractual photo

After a day at the beach enjoy a glass of wine, favourite cocktail or a bite to eat from the global all day dining menu. With floor to ceiling windows opening to Hastings Street, sit back, relax in a comfortable lounge and watch the world go by.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATERS EDGE POOL BAR

Non contractual photo

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVIERA BAR & LOUNGE

Non contractual photo

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CABANAS NOOSA

Non contractual photo

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 335

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

12,154 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,395 reviews

Customer review rating 4.6/5

Kandy P. Friends - 20/10/2020 Confirmed reviews ALL

Lovely clean hotel

Bonjour Kandy P., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and we look forward to welcoming you again in the future. Sincerely, Hannah Kennish Assistant Manager

Amazing service. I felt like they were there to serve me.

Customer review rating 4.6/5

Jarrod L. Families - 20/10/2020 Confirmed reviews ALL

Relaxing and satisfying. The Sofitel team bent backwards to make sure I had everything I wanted. I asked for it and they provided with a smile. Best hotel experience to date.

Bonjour Jarrod L., I am very happy to know that you have enjoyed your stay at our beautiful Resort. It is always a pleasure to receive positive feedback.Thank you for your special mention to Andy . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you have enjoyed your stay overall and we look forward to welcoming you in the near future. Sincerely, Juliano de Calvo Front Office Assistant Manager

Very tolerant

Customer review rating 4.6/5

Ellis Business - 20/10/2020 Confirmed reviews ALL

we were probably a little louder than the usual visitors but were very well looked after, rooms were amazing, pool experience was unreal and the overall energy from the staff was amazing Special shoutout to Antonella and Alex (French man) who were put under the pub with a lot of extra pressure but kept their cool and managed to make our stay 10/10 Highly recommend

Bonjour Ellis, Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that your enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We hope that we may have the opportunity to welcome you again in the future. Sincerely, Hannah Kennish Assistant Manager

Best experience

Customer review rating 4.6/5

Madison Couples - 19/10/2020 Confirmed reviews ALL

I was originally staying at another hotel but cancelled with them for our second night as it was the worst experience (not cleaned unit, worst bed, etc). I came to the Sofitel hotel in person and asked if a room was available as it was my birthday and I hadn’t slept the entire night prior due to the uncomfortable bed in our original accomodation. The lovely lady at the front checked with reservations immediately and offered us a room for the night at $50 less than the advertised price online, I was stoked and took it. She also asked house cleaning to make the room available earlier than 2pm so we could check in earlier and have some sleep! She gave us a pass to the facilities while we waited for the room to be ready, which we went and got some lunch then came back and swam in the pool and got the call the room was ready at 12:30pm. It was honestly the cleanest, tidiest and most comfortable bed! Express checkout also made everything a breeze. I will be recommending Sofitel to everyone!!!

Bonjour Madison, Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that we were able to take part in your special birthday celebrations. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Loved the pool service

Customer review rating 4.6/5

Anonymous Couples - 19/10/2020 Confirmed reviews ALL

We had a great time. Would like to return with family.

Bonjour, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and we look forward to welcoming you and your family again in the future. Sincerely, Hannah Kennish Assistant Manager

Amazing stay

Customer review rating 4.6/5

Amelia Couples - 19/10/2020 Confirmed reviews ALL

All of the staff we encountered from housekeeping, front desk, F&B and concierge were all friendly and had a smile on their face. Everyone was happy to assist with any questions. The room was very well kept and had a wonderful view. .

Bonjour Amelia, Thank you for letting us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your comments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Great location and suite

Customer review rating 4.6/5

Greg C. Couples - 19/10/2020 Confirmed reviews ALL

Thoroughly enjoyed the stay in all respects with one minor grizzle. Paid for and thoroughly enjoyed a suite, including breakfast, only to find on checkout the the breakfast inclusion doesn't actually include all of your breakfast just some. So having paid close to $1k a night for accom, if you want to start breakfast with tea and finish with coffee its an extra - would I have paid extra for a second tea? Its not the money but the principle.

Bonjour Greg C., Thank you for taking the time to let us know about your recent stay. I am pleased to hear that you enjoyed your time with us and that you were able to explore beautiful Noosa from the comfort of our Resort. Please accept my apologies for the confusion regarding the added extras to your breakfast, and can understand the frustration caused that this was not clearly communicated to you. I am pleased that we were able to reach a resolution by removing the extras from your room account upon check out. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Magical river views

Customer review rating 4.6/5

Faire L. B. Solo - 19/10/2020 Confirmed reviews ALL

Delightful staycation break. Many sweet personal touches from the staff, handwritten welcoming note, gift of tropical scented bath salts, turn down staff in the evening. Sunset over the river is a perfect winddown for the evening.

Bonjour Faire le b., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We hope that we may have the opportunity to welcome you again in the future. Sincerely, Hannah Kennish Assistant Manager

Great location stayed many times

Customer review rating 4.6/5

Jo J. Friends - 19/10/2020 Confirmed reviews ALL

The only thing ( which I have said many times on our stays ) is the totally inappropriate loud music played at the pool bar It’s hard to talk , relax or read I am 50 and heard many others complaining Amongst themselves It’s not beachy holiday vibes it’s night club music Hamilton island , other pool bars play van Morrison and other non offensive music Sorry for going on but it drives me crazy I would stay elsewhere because of it Otherwise gorgeous staff

Bonjour Jo j., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and that you were be able to explore beautiful Noosa from the comfort of our Resort. I will ensure that your comments regarding the music selection in the pool area is passed on t the team as we strive to continuously improve the services we provide to our guests. We look forward to welcoming you and your friends again in the future. Sincerely, Hannah Kennish Assistant Manager

Excellent Family Holiday

Customer review rating 4.6/5

Susanne B. Families - 19/10/2020 Confirmed reviews ALL

We had a tremendous stay as our 'villa' room had direct access to the pool so that the kids to come and go to the pool as they please without us parents having to walk them to the pool each time they wanted to go and we could see them from our bedroom balcony which was very convenient and I have not seen this with other Hasting street accommodation. We liked that beach pool towels were provided and you could use them at the beach. It makes travelling bit more easier with less to pack. The access gate points to Hasting street was tremendous choosing between our 2/3 points depending on which direction we wanted to walk. The Villas are wonderful and convenient at ground level and our Queen bed was very comfortable to sleep in with views out to the pool, made it more relaxing. One point I liked was that we could park our car underneath in the car par and then bring our luggage up to reception through the lift, this made checking in so much more convenient for us , as we only had one carry bag each . Instead of having to go to reception, park , then go back through reception to go to room. The amenities were wonderful 'Hermes', we even used the sewing kit which came in handy. We did have only 1 toilet paper roll per bathroom and it would have been nice to have an extra one in the cupboard or something but I just had to call reception for this anyway so it was not a concern. I found the cleaning ladies very accommodating and enjoyed receiving the complimentary water and chocolates which was a nice touch as it is starting to get seasonally warm.

Bonjour Susanne, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us,. and that your accommodation exceeded your expectations. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you and your family again in the future. Sincerely, Hannah Kennish Assistant Manager

Beautiful hotel, spacious room, well located and the best pool area

Customer review rating 4.6/5

Amy Business - 18/10/2020 Confirmed reviews ALL

Came up for work 2 nights

Bonjour Amy, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you were able to explore beautiful Noosa from the comfort of our Resort. We look forward to welcoming you again in the future. Sincerely, Hannah Kennish Assistant Manager

relaxing and refreshing stay

Customer review rating 4.6/5

Leo M. Families - 18/10/2020 Confirmed reviews ALL

greeted amiably by the valet, who quickly organised the delivery of luggage to our room. Check-in was smooth and moments after we arrived in our room, the luggage arrived, with the porter offering his assistance asking if we had other needs. Visited the pool area and quickly returned with bathers and enjoyed a swim, and a drink. Had dinner at the restaurant, and can heartily recommend the pepper prawns Entree which impressed both of us enormously. After a good night's sleep, we had breakfast and were both impressed by the poached eggs Benedict with salmon and avocado smash on sourdough bread. Checkout was painless, and would heartily recommend others to visit, since Sofitel really has the word " RESORT " fine tuned and has achieved EXCELLENCE.

Bonjour Leo M., Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your comments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you and your family again in the future. Sincerely, Hannah Kennish Assistant Manager

Great location

Customer review rating 4.6/5

Marcus Couples - 18/10/2020 Confirmed reviews ALL

Clean and friendly.

Bonjour Marcus, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Good friendly service, excellent location

Customer review rating 4.6/5

Irene Z. Couples - 18/10/2020 Confirmed reviews ALL

Good service, friendly and we had a great room with gorgeous river view. Lovely bathrobes, slippers and Balmain toiletries.

Bonjour Irene Z., Thank you for your feedback. I am thrilled to hear that you enjoyed your time with us and that your accommodation exceeded your expectations. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager
Customer review rating 4.6/5

Brendan Families - 17/10/2020 Confirmed reviews ALL

I was greeted with poor customer service, lack of information prior to arrival regarding deposit money and not accepting cash. I felt the staff were not concerned with my stay only in the payment. My room was of very poor standard and I found it to be extremely over priced also it hadn’t been cleaned I had to get the staff to get a cleaner up and clean black pubic hair out of the bath tub which was not good. Overall the hotel was in a great position the parking was not good

Bonjour Brendan, Thank you for taking the time to review your recent stay at the Sofitel Noosa Pacific Resort. We were very sorry to hear that you left displeased with your overall experience. I can see that our team did attempt to reach out to you prior to arrival on the 4th of October and left a voicemail in an attempt to reconfirm your booking and talk through the booking requirements- I am sorry that we were unable to get through so that the process may have been clearer. I can assure you that it was not the intent of the team to make you feel unwelcome and based on the communication notes I can see that they were trying to come to some sort of mutually agreeable resolution, again I am sorry that you felt that this was not sufficient. Your comments regarding the condition of the room are extremely valid and I am very sorry that you found your room in such a manner. We do hope that you were satisfied by the Assistant Managers response and resolution. Should you wish to discuss your experience further please don't hesitate to get in touch directly. It would be our pleasure to welcome you back on your return visit to the Sunshine Coast, please do get in touch when you plan to do so and we can assist with allocating a room best suited to your preferences. Warmest regards, Francesca Hall Front Office Manager

Good as usual - but we were charged for 2 rooms and have still not received a refund.

Customer review rating 4.6/5

Neal M. Couples - 17/10/2020 Confirmed reviews ALL

Very good - and lovely staff - just frustrating that refund has still not been received.

Bonjour Mr M., Thank you for taking the time to review your recent stay. We were sorry to hear that your overall experience was tainted by a duplicate reservation being made. It is my understanding that these reservations were made and paid in full via the Accor App. Whilst I understand that this was an error, I do believe that our ambassadors have acted quickly and correctly in honoring a refund for a duplicate room held on a Saturday night. This was completed by our Finance department on the 13th of October 2020. Thank you once again for choosing the Sofitel Noosa, it would be a pleasure to welcome you once again. When you are ready to do so please do feel free to contact the resort directly so that our dedicated Reservations team may assist. Warm regards, Francesca Hall Front Office Manager

Always a great Hotel.

Customer review rating 4.6/5

Sabine Families - 17/10/2020 Confirmed reviews ALL

We stayed for two nights at the Sofitel Noosa. It is centrally located but still peaceful and quiet. Wonderful!

Bonjour Sabine, Thank you for your feedback. I am thrilled to hear that you enjoyed your time with us and that you were able to explore beautiful Noosa from the comfort of our Resort. We look forward to welcoming you and your family again in the future. Sincerely, Hannah Kennish Assistant Manager

Relaxing and good location !!

Customer review rating 4.6/5

Lisa A. Couples - 16/10/2020 Confirmed reviews ALL

Really enjoyed our stay, all the staff were very helpful and always happy :):)

Bonjour Lisa A., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and that you were able to explore beautiful Noosa from the comfort of our Resort. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Very relaxing

Customer review rating 4.6/5

Carolyn Friends - 16/10/2020 Confirmed reviews ALL

The staff were professional, happy and nothing was any trouble. The hotel atmosphere was relaxing and made our stay perfect.

Bonjour Carolyn, Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you and your friends again in the future. Sincerely, Hannah Kennish Assistant Manager

Well located friendly and helpful staff.

Customer review rating 4.6/5

Michele B. Couples - 16/10/2020 Confirmed reviews ALL

We decided to splash out for our 20th Wedding Anniversary at Sofitel Noosa and we weren’t disappointed. All the staff, from bookings, to reception, house keeping, breakfast and dining, all staff were, are just lovely friendly helpful people. Sofitel should be proud of these people because to me they can either make or break a holiday. Congratulations to all.

Bonjour Michele B., Thank you for taking the time to provide insight into your recent stay and for choosing the Sofitel Noosa to celebrate your 20th wedding anniversary! I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future and thank you for your continued loyalty to Accor Hotels. Sincerely, Hannah Kennish Assistant Manager

Our most recent 20 reviews

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