Dear June, Thank you for taking the time to share your feedback following your stay with us, and thank you for being a Classic member of ALL – we really appreciate your loyalty. It’s wonderful to hear that you enjoyed our location, pool and comfortable accommodation, and that our reception team made you feel so welcome. I’m especially pleased to hear your kind comments about Hailey — I’ll be sure to pass these on to her. I’m sorry that your check-in was delayed. We certainly understand how disappointing it can be to have to wait after travelling, and we appreciate your patience and understanding. Thank you also for your feedback regarding the Wi-Fi. We’ll take this on board as we continue looking at ways to improve our guests’ experience. We hope to have the pleasure of welcoming you back to Noosa again soon. Kind regards, MFQ team

Dear Glenn, Thank you for sharing this, and I'm truly sorry your family's holiday was disrupted in this way. Being woken repeatedly, with your children upset, is not what anyone expects from a stay with us, and I understand why you feel let down. We did have security on site who attended and removed the group, and our team did the best they could under the circumstances. However, I recognise that when the same behaviour continues night after night, that isn't enough. We are reviewing our protocols for situations where this happens repeatedly, so that we can respond more firmly and protect the comfort of our guests. Your feedback has been taken seriously, and we truly regret that your stay did not reflect the experience we strive to provide. Sincerely, Tiffany M Front Office Manager

Dear Jenny, Thank you for taking the time to share your wonderful feedback following your stay with us, and thank you for being a Gold member of ALL – we truly appreciate your loyalty. It’s lovely to hear that you enjoyed your apartment and found it comfortable and well equipped. We’re also pleased to hear that everything from booking and check-in through to your departure went smoothly. Thank you again for your kind review, Jenny. We hope to have the pleasure of welcoming you back to Noosa again soon! Kind regards, MFQ team

Dear Sally, Thank you for taking the time to share your feedback following your stay with us, and thank you for being a valued Platinum member of ALL. We’re so pleased to hear that you loved your apartment and that we were able to accommodate your room request, providing an easy-access position that suited your husband. I’ll also be sure to pass on your lovely comments to Tiffany. I’m sorry to hear that you were disappointed regarding the late check-out request. We certainly understand how frustrating this would have been, particularly as a Platinum member. While we always do our best to accommodate late check-out requests, they are subject to availability on the day of departure and unfortunately cannot be guaranteed in advance. I’m sorry if this caused any disappointment or confusion during your stay. Thank you again for your feedback, Sally. We really appreciate your loyalty and hope to have the pleasure of welcoming you both back to Noosa again soon. Kind regards, MFQ team

Dear Richard, Thank you so much for taking the time to share such wonderful feedback following your stay with us, and thank you for being a Classic member of ALL. We’re absolutely delighted to hear that our team was able to provide you with the information you needed regarding accessibility and that the apartment was a perfect fit for your group. It’s especially lovely to hear that our front desk team and those who assisted with your pre-arrival enquiries were helpful, responsive and thorough. We’re also pleased you enjoyed our location and the easy access to the walking trails, beach and Hastings Street. I’m sorry your apartment wasn’t quite ready at the designated check-in time, and we appreciate your patience while you waited. Thank you also for your suggestion regarding having a broom available in the apartment — we’ll certainly take this on board. Thank you again for your fantastic review, Richard. We would be delighted to welcome you back to Mantra French Quarter Noosa should your travels bring you back to Noosa Heads in the future. Kind regards, MFQ team

Dear Megan, Thank you for sharing this, and I'm truly sorry your family's stay was affected in this way. A room with an unpleasant odour and limited use of heating and cooling is not the experience we want for any guest, and I'm especially sorry to hear your children were unwell and distressed as a result. Our team did attend the room twice to treat the air conditioning and clean the vents, but it's clear this didn't resolve the problem for you. You also raised your concerns with reception several times and should have received clear updates and follow-up, which didn't happen. That is a failure on our part, and I'll be reviewing it with our team. I have emailed your personally to try rectifying this issue directly. Sincerely, Tiffany M Front Office Manager

Dear Ian, Thank you for such thoughtful and constructive feedback, and I'm glad you enjoyed the location, pool area and gardens. I'm sorry the rooms and some of the finishing touches left you underwhelmed, particularly given how much you travel and the standard you're used to. Your suggestions on styling, fittings and outdated technology are genuinely useful, and I'll be sharing them with our management team as we plan future updates to the resort. We hope you'll consider returning so we can show you a better holiday. Sincerely, Tiffany M Front Office Manager

Dear Connie, Thank you for taking the time to share your feedback following your stay with us. I’m sorry to hear that the apartment did not meet your expectations. We also appreciate your comments regarding the wet tiles when returning from the pool, as well as the bathroom ventilation. Your feedback has been noted and will be passed on to the relevant teams for consideration. Our apartments are self-contained and are not serviced daily as standard, with linen and towel services available in accordance with our housekeeping policy. We’re sorry if this was not clear during your stay. Thank you again for your feedback, Connie. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Mantra French Quarter team

Dear Linda, Thank you for raising this, and I'm sorry for the confusion over your charges. Our rates and packages vary across the year, and I understand how that made your bill difficult to follow. I'm glad we were able to refund the difference for your first three nights. The in-room movie charge is not included in the rates, but it still appears on some confirmation emails while we update them. I apologize that this led to a misunderstanding. Warm regards, Tiffany M Front Office Manager

Dear Russell, Thank you for taking the time to share your feedback with us, and thank you for being a valued Gold member. We’re delighted to hear you had an enjoyable stay and that our team could accommodate your request for a ground floor apartment with a bath, especially while travelling with your baby. It’s wonderful to hear our team made you feel welcomed and well looked after. We’re sorry to hear about the cleanliness around the shower and bath area. We take this feedback seriously and will ensure your comments are passed on to our housekeeping team for attention. Thank you again for your kind comments about our team. We hope to have the pleasure of welcoming you and your family back to Noosa again soon. Kind regards, MFQ team

Dear Christine, Thank you for taking the time to share your feedback with us, and thank you for being a valued Gold member. We’re so pleased you enjoyed our fantastic location, heated pool and the convenience of being within walking distance of the beach, National Park, restaurants and shops. We also appreciate your honest feedback regarding the apartment and bathroom facilities. We understand that our non-renovated apartments may not meet the expectations of all guests, and your comments are very helpful to us as we continue with our refurbishment program. It was lovely having you and your family stay with us, and we hope to have the opportunity to welcome you back to Noosa again in the future. Kind regards, MFQ team

Dear Elizabeth, Thank you for taking the time to share your feedback. I sincerely apologise for the issues you experienced during your stay, particularly with the cleanliness and condition of the apartment. We appreciate you bringing these concerns to our attention. Please be assured that we are currently looking into the matters raised with the relevant departments and apartment owners to ensure they are appropriately addressed. I am sorry that your experience did not meet the standards we aim to provide. We would truly appreciate the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Tiffany M Front Office Manager

Dear Clint, Thank you for your wonderful review! We’re so pleased to hear you enjoyed your stay It was a pleasure having you stay with us, and we hope to welcome you back to Noosa again soon. Kind regards, MFQ team

Dear Paula, Thank you so much for your wonderful review and for rating your stay so highly. We’re delighted to hear you enjoyed our excellent location, pool and the beautiful beach just across the road, as well as the cleanliness and comfort of your apartment. It’s also lovely to know that you’re a Classic member of ALL Accor. Thank you for choosing to stay with us, and we hope to welcome you and your family back to Mantra French Quarter Noosa again soon. Kind regards, MFQ team

Dear Danielle, Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you enjoyed the location and found your apartment comfortable and practical for your stay. Thank you for being a valued ALL Accor Classic member and for choosing Mantra French Quarter Noosa. We look forward to seeing you again on your next visit! Kind regards, MFQ team

Dear Rochelle, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay and that our friendly team contributed to such a positive experience. It is especially lovely to hear your kind comments about our housekeeping and maintenance teams. We will be sure to pass your appreciation on to them. Thank you for your loyalty as one of our Accor classic members. We truly appreciate your support and look forward to welcoming you back to Mantra French Quarter Noosa for another enjoyable stay. Kind regards, MFQ team.

Dear Andrew, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay and found our hotel and location to be ideal. It is wonderful to know you had a positive experience with our team and that you would recommend us to others. We also appreciate your continued loyalty as an ALL Accor Gold member. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Mantra French Quarter Noosa again soon. Kind regards, MFQ team

Dear Carrie, Thank you for your wonderful feedback and for continuing to choose Mantra French Quarter Noosa! We are delighted to hear how much you enjoy returning to the French Quarter and that you love our fabulous location, beautiful pool and accommodation. Your description of a morning beach walk, coffee and an afternoon by the pool sounds like the perfect Noosa getaway! It is fantastic to see that you rated every aspect of your stay so highly, and we are especially pleased that our team, cleanliness and accommodation all contributed to such an enjoyable experience. Thank you also for being a valued ALL Accor Classic member. We truly appreciate your loyalty and continued support. We look forward to welcoming you back for many more Noosa stays! Kind regards, MFQ team

Dear Sue, Thank you for the detailed feedback. I'm genuinely sorry for what you encountered, particularly around the presence of mould in the twin room and shower screen, and for the condition of the fan, air conditioning and sofas, none of this reflects the standard we expect, and I understand why it made for an uncomfortable stay. I'll be raising these maintenance and cleaning issues with our team as a priority. I'm also sorry to hear your friends ran into similar frustrations, including with the microwave. We'll be looking into that too. We'd love the chance to welcome you back and show you a better stay. Please reach out to me directly if you'd like to discuss. Sincerely, Tiffany M Front Office Manager