Mantra French Quarter Noosa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,288 reviews

Mantra French Quarter Noosa - Image 1
Mantra French Quarter Noosa - Image 2
Mantra French Quarter Noosa - Image 3
Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

GPS:-26.38803, 153.09237

Telephone
Fax +61 7 5474 8122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,288 reviews

TripAdvisor Rating  3.9/5  2,648 reviews

Customer review rating 3.5/5

John C. Families - Confirmed reviews ALL

We booked a 2 bedroom apartment which was great, had everything you could want. The pool was large set in a lush garden. The location is excellent. I would rate this as a wonderful family friendly hotel, it does get noisy with small kids early and continues all day. The linen in our room had an unfortunate smell, this combined with the noise from the pool is the reason for my 7/10 score, otherwise it would have been an 8 or 9.

Dear John, Thank you for taking the time to share feedback for your stay with us at Mantra French Quarter. We're happy you enjoyed the location and facilities of our resort and your apartment had everything you needed. We do apologise for the issues you had with some of your linen and regret that it wasn't resolved on the spot for you. We look forward to welcoming you back in the future. Warmest regards, MFQ

Customer review rating 5.0/5

Sarah H. Friends - Confirmed reviews ALL

we loved staying at Mantra, so convenient and well laid out

Dear Sarah, Thank you for taking the time to share your feedback about your stay with at us at Mantra French Quarter. We are pleased you enjoyed your stay with us and hope to have the opportunity to welcome you back in the future. Warmest regards, Mantra French Quarter team

Great position, Disappointing room

TripAdvisor rating 3.0/5

dorry m TripAdvisor review

This could be a great place to stay. Reception very pleasant on arrival, Free under cover parking, great pool good facilities and a great spot close to everything. Then we opened the door to our standard 1-bedroom unit off peak this room is about $325 per night. What a letdown I booked through booking .com and the photo was nothing like what we got. I had requested a renovated room. The first thing we noticed was the dirty stained carpet the dirty stained couch. The bathroom, laundry smelt musty and needed a good clean. The shower door did not close properly and flooded all over the floor each time we used it. Appliances were old, everything needs a good paint and definitely an update and refurbishment. Our room number was 323. We will however stay here again and do a direct booking and get a refurbished room as I had seen them while looking around the resort and they look very modern and nice. Check with management before booking a room.

Dear Dorrym, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed our location, facilities, pool, parking, and the warm welcome from our reception team. We’re genuinely sorry that the condition of your apartment did not meet your expectations. Your comments regarding the carpet, furnishings, bathroom condition, and shower door are disappointing to hear and have been shared with our maintenance and housekeeping teams for immediate review. This is certainly not the standard we aim to provide. As you noted, our resort does offer a mix of refurbished and unrefurbished apartments, and we regret that this was not clearly communicated at the time of booking, even through Booking.com. We appreciate you highlighting this, as it helps us improve transparency for future guests. Thank you for your intention to stay with us again. We would be delighted to assist you directly with your next booking to ensure you are allocated one of our refurbished apartments so you can fully enjoy the experience we strive to deliver. Kind regards, Mantra French Quarter

Customer review rating 3.5/5

Wayne D. Families - Confirmed reviews ALL

We were originally put in a dingy room even though we booked a deluxe room that said it was modern and remodeled. They only switched it when I put up a fuss and showed them my paperwork. The new room was significantly better and met my expectation. It's odd that you can't get from one building to the next without going all the way to the first floor but that's a relatively minor inconvenience.

Hi Wayne, Thank you for taking the time to share such detailed feedback about your stay. I sincerely apologise that you were initially allocated a room that did not reflect the expectations of the room category you believed you had booked. I understand how frustrating it must have been to have to raise this at reception and provide documentation before the matter was resolved, and I’m sorry for that inconvenience. To provide some context, we have recently reclassified our room categories following updates to a number of rooms that now better reflect our Superior standard. As part of this process, some rooms that were previously marketed as Deluxe, but have not yet been fully refurbished, have been reclassified as Standard. Unfortunately, this transition has caused some confusion, and I regret that this was not made clearer at the time of booking or check in. I am pleased to hear that once you were moved, the refurbished room met your expectations and that its cleanliness and condition reflected what you believed you had reserved. Your comments regarding ease of access between buildings and the reliability of the Wi-Fi have also been noted, as these are important areas for improvement. Thank you again for your honest feedback. It is invaluable in helping us improve both our communication and the overall guest experience, and we do hope to have the opportunity to welcome you back in the future under much better circumstances. Take care, Mackenzie Winter Mantra French Quarter

Customer review rating 2.0/5

Nicole S. Families - Confirmed reviews ALL

Room was tired: chipped cabinets, sliding door didn't slide, lamp broken. Room not ready at check in. Clearly not enough house keeping staff. We're not offered towels for the pool at check in. People had champagne glasses in the pool and children scootering fast around pedestrian paths. No staff in sight to ensure safety.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 777 reviews 9.8/10 Location
  • 976 reviews 5.2/10 Room
  • 490 reviews 7.6/10 Service
  • 13 reviews 1.1/10 WiFi
  • 368 reviews 9.3/10 Pool
  • 349 reviews 2.9/10 Cleanliness
  • 318 reviews 5.2/10 Amenities
  • 314 reviews 4.6/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Noosa

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.