Dear Anna, Thank you for taking the time to share your feedback. We sincerely apologise that the sofa bed had not been made up as requested prior to your arrival. We are also sorry that, after contacting reception, you were left waiting for assistance and ultimately had to collect the bedding yourself. This is certainly not the level of service we aim to provide, and we appreciate that this added unnecessary frustration to your stay. Your feedback has been shared with our team to ensure requests such as sofa bed preparation are followed up and checked prior to guest arrival. As an ALL Accor Gold member, we truly value your loyalty and apologise that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you and your family back for a much more seamless experience. Kind regards, Mantra French Quarter Noosa Management Team

Dear Michael, Thank you for your wonderful feedback! We are delighted to hear you had such an excellent stay and enjoyed our convenient location, close to all that Noosa has to offer. It is also lovely to hear that our team made a positive impression and were always helpful throughout your visit. Your kind comments are greatly appreciated and will be shared with our team. Thank you for your support as an ALL Accor Silver member. We look forward to welcoming you back to Mantra French Quarter Noosa again soon. Kind regards, Mantra French Quarter Noosa

Dear Marty, Thank you for taking the time to share your lovely feedback. We are delighted to hear you enjoyed your stay and found our apartments clean and tidy, with great facilities and a fantastic location. It is especially pleasing to hear that our team made a positive impression throughout your booking process and during your stay. Your kind comments about our friendly and helpful staff are greatly appreciated and will be shared with the team. Thank you for choosing Mantra French Quarter Noosa. We look forward to welcoming you back again soon! Kind regards, Mantra French Quarter Noosa

Dear Belinda, Thank you for your wonderful feedback and for continuing to choose Mantra French Quarter Noosa for your annual visits. We are delighted to hear that you enjoyed another fantastic stay and that our convenient location makes it easy to enjoy the Noosa Triathlon and all the other activities the area has to offer. It is lovely to hear that you were happy with your apartment and the service provided by our team. We will be sure to pass your special thanks on to Tiffany, Travis and our evening team, who will be thrilled to hear they helped make your arrival so enjoyable. We truly appreciate your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member, and look forward to welcoming you back again next year! Kind regards, Mantra French Quarter Noosa

Dear Ian, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that the lighting in the second bedroom impacted your ability to sleep and enjoy your stay. Your feedback has been noted and will be brought to the attention of our management team for review and consideration. We are disappointed that we did not meet your expectations. Thank you again for bringing these concerns to our attention. We appreciate your feedback and hope we may have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Mantra French Quarter Noosa Management Team

Dear Marianne, Thank you for taking the time to share your feedback following your recent stay at Mantra French Quarter Noosa. We are delighted to hear that you enjoyed your stay It is especially lovely to hear that our receptionist made such a positive impression with her personable and helpful service. We will be sure to share your kind comments with our team. We sincerely apologise that your apartment was not ready until 3:00 pm and appreciate your patience and understanding. We understand the importance of being able to settle into your accommodation on arrival and apologise for any inconvenience this caused. Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Mantra French Quarter Noosa for another enjoyable visit. Kind regards, The Mantra French Quarter Noosa Team

Dear Justine, Thank you for taking the time to share your feedback following your recent stay at Mantra French Quarter Noosa. We are pleased to hear that you enjoyed our location and your accommodation. However, we sincerely apologise that the noise from guests passing your room early in the morning and the renovation works impacted your ability to enjoy a relaxing stay. We understand how disappointing this would have been, particularly when you were looking forward to a peaceful getaway. We appreciate your feedback regarding the notice provided about the renovations and your experience as a Gold ALL Accor member. We are sorry that you felt your loyalty was not adequately recognised during your visit. We also appreciate your comments regarding the Wi-Fi connection and welcome amenity, as guest feedback helps us identify areas where we can improve. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more enjoyable and relaxing experience on your next visit. Kind regards, The Mantra French Quarter Noosa Team

Dear Roni, Thank you for taking the time to share your feedback. We are sincerely sorry that your second stay with us did not meet your expectations. We understand how frustrating and disruptive the renovation noise would have been, particularly when you had booked your accommodation so far in advance. We appreciate your feedback regarding communication prior to arrival and acknowledge your concerns about the level of compensation provided. We are also very disappointed to hear that the cleanliness of your apartment fell below the standard our guests should expect, and we sincerely apologise. Your comments regarding both the renovation disruption and the condition of the apartment have been noted and will be shared with our management and housekeeping teams for review. We understand how disappointing this experience must have been, especially as a returning guest, and regret that we fell short of providing the comfortable stay you deserved. Thank you again for your honest feedback. Kind regards, The Mantra French Quarter Noosa Team

Dear Alicia, Thank you for taking the time to share your feedback following your recent stay at Mantra French Quarter Noosa. We’re pleased to hear that you enjoyed our fantastic location and found the property well suited to families. However, we’re sorry to learn that aspects of our service did not meet your expectations. We appreciate your comments regarding luggage assistance, the availability of essential supplies for longer stays, and the communication following your departure. We understand how important these details are to a comfortable and seamless guest experience, and we apologise for any frustration caused. Your feedback has been noted and will be shared with our team as we continue to look for ways to improve our service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Noosa and provide you with a more enjoyable experience in the future. Kind regards, The Mantra French Quarter Noosa Team

Dear Kayla, Thank you for taking the time to share your feedback. While we're pleased you enjoyed our fabulous location and spacious apartments, we sincerely apologise that the cleanliness of your room fell below expectations. The issues you have described, particularly regarding the dusty shutters, stained doors and mouldy cabinetry, are certainly not the standard we strive to provide. We also apologise for the delay in your check-in. Your feedback has been shared with our housekeeping and management teams for review and follow-up. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Kind regards, The Mantra French Quarter Noosa Team

Dear Jonathan, Thank you for choosing to stay with us again and for sharing your feedback. We're delighted to hear that your grandchildren enjoyed our swimming pool and that our team made a positive impression. However, we sincerely apologise for the cleanliness and maintenance issues you experienced during your stay. The continuously running toilet, particularly as this was an issue during your previous visit, is disappointing, and we understand your frustration. We have also noted your comments regarding the odour in the wardrobe and the difficult cupboard door. Your feedback will be shared with our housekeeping and maintenance teams for further investigation and follow-up. We appreciate your continued loyalty to Accor and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back for a more comfortable stay. Kind regards, The Mantra French Quarter Noosa Team

Dear Ruth, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed your refurbished apartment and appreciated being located away from the pool area. It’s also wonderful to know that our team provided excellent service throughout your stay. We’re sorry to hear that the quality of our bath towels did not meet your expectations. We appreciate you bringing this to our attention. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty and thank you for choosing Mantra French Quarter Noosa. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Mantra French Quarter Noosa Team

Dear Karen, Thank you for your continued support and for choosing to stay with us year after year. We’re pleased to hear that you enjoy our convenient location and accommodation, and that you had an overall enjoyable stay. However, we apologise for the issues you experienced with the bathroom facilities and the leaking fridge. We understand how these inconveniences can affect your comfort, and we appreciate you bringing them to our attention so they can be followed up with our maintenance team. Thank you again for your valuable feedback and loyalty. We look forward to welcoming you back to Mantra French Quarter Noosa for another enjoyable stay next year. Kind regards, The Mantra French Quarter Noosa Team

Dear Richard, Thank you for your wonderful feedback and for choosing to stay with us again at Mantra French Quarter Noosa! We’re delighted to hear that you enjoyed another great experience, with spacious, clean and well-equipped accommodation and our convenient location overlooking Hastings Street. It’s also lovely to know that our team made a positive impression with their friendly and efficient service. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, The Mantra French Quarter Noosa Team

Dear Michael, Thank you for your feedback, and thank you for your loyalty to Accor as a Gold member. I am truly sorry that your stay left you so disappointed. I understand how frustrating it must have been to find the room did not meet your expectations for quality and cleanliness. The uncomfortable bed and the floors leaving your feet black are not the standard we aim to provide, and I sincerely apologise. I have shared your comments with our housekeeping and maintenance teams so these concerns can be addressed. We hope to welcome you back in the future so you can enjoy the resort to its full potential. Warm regards, Tiffany M Front Office manager

Dear Elizabeth, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location, value for money and the service provided by our front desk team. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. We apologise that the cleanliness of the bathroom did not meet our usual standards, and we appreciate you bringing this to our attention. We also value your comments regarding our check-out time and Wi-Fi accessibility, as guest feedback helps us identify areas for improvement. Thank you again for your review. We hope to have the pleasure of welcoming you back to Mantra French Quarter Noosa in the future. Kind regards, The Mantra French Quarter Noosa Team

Dear Anthony, Thank you for your feedback, and I am glad to hear that you enjoyed your stay overall. I sincerely apologise for the noise from the unit above at 5:00am, which would have disturbed your rest. I am also sorry that the renovations impacted your stay. Details of the works were published on our website and included in your confirmation email, and our rates were already reduced to reflect the works taking place around the resort.I apologise again that this impacted your stay more than anticipated. We hope to welcome you back in the future so you can enjoy the resort to its full potential. Warm regards, Tiffany M Front Office Manager

Dear Erin, Thank you for your feedback, and thank you for your loyalty and for being a returning guest. I sincerely apologise that your check out experience was disappointing. I am sorry that you felt the staff were rude and that the way your late check out was handled caused you frustration. Unfortunately, late check outs are subject to availability, and due to high occupancy we were unable to accommodate 12:30pm, however we were able to offer 11:00am. I understand that this was not communicated as clearly as it should have been, and I have shared your comments with the team so we can review how these requests are handled. We hope to welcome you back in the future so you can enjoy the resort to its full potential. Warm regards, Tiffany M Front Office Manager

Dear Kay, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our fabulous pool, convenient location and the service provided by our team. It was a pleasure assisting you with organising your family’s booking, and I truly appreciate your kind words. We’re sorry to hear that the rooms felt a little tired during your stay. Your feedback is valued as we continue working to improve our guest experience. Thank you again for choosing Mantra French Quarter Noosa for your family getaway. We hope to welcome you and your family back again soon! Kind regards, The Mantra French Quarter Noosa Team