Mantra French Quarter Noosa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,423 reviews

Mantra French Quarter Noosa - Image 1
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Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

Our accommodation(s)

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Hotel location

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

GPS:-26.38803, 153.09237

Telephone
Fax +61 7 5474 8122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,423 reviews

TripAdvisor Rating  4.0/5  2,636 reviews

NEEDS A DEEP CLEAN.

TripAdvisor rating 3.0/5

A W TripAdvisor review

GOT OFF TO A POOR START. IRONING BOARD NO COVER.CLOTHES DRYER DID NOT WORK. IT WAS ACTUALLY A FIRE HAZARD WHEN TURNED ON . REPORTED IT ON DAY 1 OF A 6 DAY STAY AND NOTHING HAPPENED. CLEANLINESS WAS VERY POOR WITH GROUND IN DIRT ON FLOORS AND ARCHITRAYS . NEEDED A DEEP STEAM CLEAN. STAFF WERE OK . POOL IS VERY GOOD , CARPARK UNDERNEATH WORKS WELL AND THE LOCATION IS EXCELLENT.

Floors filthy

Customer review rating 1.0/5

Kk Business - Confirmed reviews ALL

After 10min of entering my room, my baby's hands and feet were black. I was unsure what it was from then checked my own feet (took shoes off at the door after wearing footwear all day) and my feet too were filthy. I took a Whipe and rubbed a few random floor locations and it too turned out black. It was like the floors have never been mopped in the hallway, bedroom or bathroom. Only the living room kitchen area was clean. The poor man at reception had to come up and mop it. After that the floors were fine.

Dear Kristina, Thank you for bringing this to our attention, and we sincerely apologize for the state of cleanliness in your room upon arrival. It’s unacceptable that the floors were not properly cleaned, and we deeply regret the inconvenience this caused for you and your family. We’re glad our team responded quickly to address the issue, but this situation should never have occurred in the first place. Your feedback has been shared with our housekeeping team to ensure that thorough cleaning is consistently maintained throughout all areas of our rooms. Thank you for your patience and for giving us the opportunity to resolve the issue during your stay. We hope to provide a much better experience should you choose to stay with us again in the future. Warm Regards, Tiffany M Assistant Manager

Room not up to standard for a premium 2 bedroom.

Customer review rating 2.0/5

Robyn Families - Confirmed reviews ALL

Room not very clean. Only seating for 3 people in lounge when it sleeps 4. 1 bedside lamp only in main bedroom. TV did not work in the second bedroom. No face washers supplied. Ants on the kitchen bench and pantry. Only 1 plastic cup supplied for the pool. Plug broken in the main bedroom area.

Dear Robyn, Thank you for sharing your feedback with us. We’re sorry to hear that your premium two-bedroom apartment did not meet your expectations and that several issues affected your stay. The lack of cleanliness, missing amenities, and maintenance problems are not reflective of the standards we aim to provide, and we deeply regret the inconvenience this caused. Your comments have been shared with our team to address these gaps immediately. Additionally, we’re investigating why the TV in the second bedroom was not working to ensure it is fixed promptly. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm Regards, Tiffany M Assistant manger

Great location but MantraAccor really don’t give a toss about the customer experience.

TripAdvisor rating 2.0/5

Cptn_Dougal TripAdvisor review

We have been to Noosa a few times before and know the area. Paraphrasing the immortal words of Australian Prime Minster Paul Keating, “if your not on Hastings Street, your only camping”, so the choice to stay at the Mantra made perfect sense. Great location in one of the best locations in Australia. Let’s start with the good. 24 hour reception, free parking, fantastic resort style pool area, quick access onto Hastings Street, wonderful Gelateria shop over the road, good access to the nation park for mornings walks, I could go on and on. The apartment is ok with a kind of functional kitchen (no oven and the fridge opens the wrong way) and lovely out door seating area over looking the pool. The main bedroom has a louvred wall system onto the main living space. If it wasn’t for the second bedroom, it would be a bedsit! Also included are a washing machine and dryer (both new and in good working order). The second bedroom has two single beds and perfect for kids. The bathrooms are dated and the water pressure in the second shower is more of a slow drip that actual water pressure. Don’t try and wash your hair! The whole place is a little tired but hey, we’re here for the outdoors and the warm weather. Let’s move onto the bad, and wholly crap it’s bad. If I had been notified when booking the hotel, I WOULD NOT HAVE BOOKED. The units are being randomly renovated. This is good, they need it. The down side is they are running demolition hammers to the point you can feel the stone in the kitchen bench vibrating and floor under foot. I had a chat to reception to which I got a meaningless apology and told the builders stop at 3 PM each day. That was not my experience. Trying to get an 8 month old to sleep in a building site is no easy task! What the hotel should have done was contact me upon making the booking and let me know that the noice levels would be akin to a freight train from 7 AM to 3 PM each day and offer a refund, not slide a sheet of paper in to the room information pack when checking in to say their may be some noise! The hotel should have also CLOSED THE ENTIRE BLOCK FOR THE DURATION OF THE RENOVATION but when your customers are nothing more than an inconvenience, why bother. I have found the customer service Jetstar of the hotel world and its ugly. For 6 days and many thousands of dollars I expected better and if this is Sébastien Bazin‘s “vision of responsible hospitality” then he needs to take a long hard look at his business.

Perfect!

Customer review rating 4.5/5

Julie Couples - Confirmed reviews ALL

Loved the convenience of access to the beach and all else that Hastings St offers. Room was well-appointed., too!

Hi Julie, Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoyed the convenience of our beach access and all the delights of Hastings Street. It’s fantastic that you found the room well-appointed, and we're glad to hear our team made a positive impression, making your booking experience seamless. It’s also great to know that you enjoyed the lush gardens and the birdlife, a special feature we love about our location. We’re committed to offering sustainable, nature-friendly surroundings, and it's rewarding to hear that it added to your experience. Thank you again for sharing your experience, and we look forward to welcoming you back for another relaxing stay! Best regards, Mackenzie | MFQ

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Other web-users rate our hotel

  • 799 reviews 9.8/10 Location
  • 980 reviews 5/10 Room
  • 517 reviews 8.1/10 Service
  • 12 reviews 3.1/10 WiFi
  • 394 reviews 9.1/10 Pool
  • 374 reviews 2.6/10 Cleanliness
  • 312 reviews 4.1/10 Comfort
  • 300 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.