Mantra French Quarter Noosa

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Mantra French Quarter Noosa

Customer review rating (ALL Rating) 4.2/5 2,141 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • Amazing pool surrounded by greenery that gives serious tropical vibes.

  • Noosa's main beach is a mere stone's throw away.

  • Wonderful restaurants at the front door.

  • Parking available.

Hotel location

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

Telephone +61 7 5430 7100

Fax +61 7 5474 8122

Contact email

  • By plane

    MAROOCHYDORE AIRPORT At 31km / 19 miles - Shuttle paying

GPS:-26.38803, 153.09237

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wi-Fi

Our accommodation(s)

At Mantra French Quarter you are sure to find an accommodation style to suit your holiday needs. Choose from our standard 1 and 2 bedroom apartments, or pay a little extra for our deluxe apartments which offer added luxury. No matter what accommodation you choose you will enjoy reverse cycle air conditioning, kitchenette including a stove top, microwave, bar fridge, toaster and in-house movies. There are also laundry facilities and a balcony or terrace for taking in the fresh air.

Our guest reviews

Our guest reviews for
Mantra French Quarter Noosa

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,141 reviews

TripAdvisor Rating  4.0/5  2,514 reviews

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

good size room good stay

Very disappointing stay

Customer review rating 0.5/5

Ed Couples - Confirmed reviews ALL

We booked last minute at the Mantra and they had availability which was great. We were told that we had been up graded to a new room and when we arrived it clearly wasn’t. The toilet was coved in faeces which was revolting. On further inspection the bathroom had not been cleaned. We were moved to another room but it was still disappointing. Will not be staying here again and would not recommend.

Good Afternoon Ed. Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations with regards to the room cleanliness; this is not the level we hold ourselves to and again sincerely apologize for this. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Penny

Well located but apartment furniture outdated and uncomfortable

Customer review rating 2.5/5

John M. Families - Confirmed reviews ALL

Outside balcony was very dirty this included table and floor was not cleaned before our arrival The furniture inside the lounge area very uncomfortable for 4 people

Good Afternoon John. Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations with regards to the cleaning of the room and the lifts being out of order for monthly servicing; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Penny

Lovely stay

Customer review rating 5.0/5

Denise Families - Confirmed reviews ALL

We had a great stay. Fab location so close to the beach and restaurants. The children loved the heated pool. Across the street from the beautiful beach.

Customer review rating 3.0/5

Maureen K. Friends - Confirmed reviews ALL

It was a pleasant stay, we only stayed one night. However disappointed that there was no bottled water in the fridge upon arrival something that is expected from all hotels? One small carton of milk and we had 4 guests in the apartment, so again , expectations not met.

Good Afternoon Maureen. Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Are you an Accor Member? We provide complimentary bottled water to our ALL members, it is free to join so next time you stay you can have bottled water on arrival!! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Penny MFQ

Re design and refurbishment needed

Customer review rating 2.0/5

Steve W. Couples - Confirmed reviews ALL

My room burning a Felix pool king room was badly designed, small and not practical. Cooking facilities could not be used successfully due to inadequate appliances a risk of smoke detectors going off. The spa / shower in the bathroom was a step up and in of approximately 600mm which is not a suitable access for my age or younger people. Bedroom TV not working all stations. In general not a comfortable place.

Dear STEVEN W., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologise that the design of the rooms was not suited, but as the rooms are all generally the same outlay, I would assume that Mantra French Quarter might not be your ideal placement. I hope that electronics not working etc. was reported to our team, so we could accommodate something for you. I hope that if you try Mantra French Quarter again, that we can strive for better next time. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keely

Nice place but wish service was better

Customer review rating 3.0/5

Lisa Families - Confirmed reviews ALL

We had a nice stay at the mantra the staff where all so nice and the kids loved the pool. Are view was not the best as in the photos they all looked like pool views or street views and we where stuck in the corner with no view. Wish we just got better room services and also the rooms where not that clean But overall a nice place

Dear Lisa B., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon your next visit, please book with us directly so we can take any requests for where you would like to be allocated, as we always want our guests to be happy! At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keely

Well located, but not clean

Customer review rating 3.0/5

M Couples - Confirmed reviews ALL

It's clear that the units are not ever vacuumed. Mopping with excessive amounts of bleach doesn't do it. There was hair etc on floors, dust build up everywhere, drink marks on bedside tables because they hadn't been cleaned as we're finger print marks on fridge. Bleach smell was excessive we had to open up unit and leave it for several hours as it was making us feel sick

Dear NARELLE W., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is something that we really strive to get right in our housekeeping department, so i do heavily apologise that we haven't met your standards during your stay. I hope that our team was made aware/notified either on departure or during your stay, but apologise deeply nonetheless. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keely

Great location and friendly staff

Customer review rating 4.5/5

Lilly Couples - Confirmed reviews ALL

Friendly staff with a great location. Well positioned apartment with all you need. Only negative was the batteries in both remotes were flat.

Dear Lillian R., We very much appreciate your comments regarding your stay at the Mantra French Quarter Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keely

Well located

Customer review rating 3.5/5

Karen H. Friends - Confirmed reviews ALL

Staff and hotel were excellent but unfortunately the hotel was full and we were in a room next door to one that was under renovation and really should not have been rented out as there was continuous banging all day. We spent a lot of time in our room as the weather was not kind to us. We were advised when we checked in about the renovations and told we could change rooms if need be but as it was a Sunday all was quiet and we unpacked and on Monday thought it would be too much to pack everything back up to move. Having said all this I would stay at the Mantra again as I have stayed there 3 times and enjoy it.

Dear Steven H., We very much appreciate your comments regarding your stay at the Mantra French Quarter Noosa. We apologise for the inconvenience of the renovations going on, as it's the only time we are able to accommodate, but nonetheless the interruption is understandably quite annoying. Thank you for your resilience towards the situation, and we hope that your next visit with us is better weather and less renovations! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keely

Excellent location, fantastic pool area.

Customer review rating 5.0/5

Jane D. Couples - Confirmed reviews ALL

I really enjoy staying at Mantra French Quarter as it is so well located right on Hastings St and the pool is always the perfect temperature to swim in.

Dear JANE D., We very much appreciate your comments regarding your stay at the Mantra French Quarter Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra French Quarter Team

Nice property

Customer review rating 4.5/5

Robyn C. Couples - Confirmed reviews ALL

The weather was as bad as could be but we still enjoyed our stay

Dear ROBYN C., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. We are sorry to hear that the weather was not the best on your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra French Quarter Team

Great Location

Customer review rating 4.5/5

Robert (. B. Friends - Confirmed reviews ALL

We have stayed at the Mantra previously and will definitely stay there in the future. It is ideally located and about half the cost of staying on the other side of Hastings Street. Our 2 bedroom apartment was beautifully appointed and had everything that we needed. Although we did not use the pool, it was lovely to look at this while we had breakfast or afternoon happy hour.

Dear Robert B., We very much appreciate your comments regarding your stay at the Mantra French Quarter Noosa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keely

Great location

Customer review rating 5.0/5

Jess Couples - Confirmed reviews ALL

Great location in the heart of Noosa, amongst the beauty of Hastings St. Rooms were quiet and spacious enough.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Keely

well located

Customer review rating 4.0/5

Vicki N. Families - Confirmed reviews ALL

staff were friendly and very accommodating

Dear Vicki n., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. We are glad to know you find our staff friendly and accommodating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra French Quarter Team

Location is great, right in the main st and very close the beach

Customer review rating 2.0/5

Julie T. Couples - Confirmed reviews ALL

Extremely disappointed. Close to $500 per night the rooms being only serviced every 7 days is very disappointing. The swipes that enabled access into our apartment on 2 occasions locked us out and then finally the lock was replaced. However, in between that one of the other access doors didn’t work with our swipes. Each time my husband went to reception and whilst a very nice young man was dispatched to help sort the issue there was no care coming from reception to management personnel. I strongly recommend that the Accor Group does buy the right to any other establishments as your ability to manage is non existent. You take a good hotel and turn it into a failure.

Dear Julie T., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I deeply apologise for any nonchalance towards the issues with your room keys, as this is an inconvenience for any guest and should be dealt with quickly and efficiently. I'm sorry you felt as though our front office staff weren't caring about this issue. I'm sure that there would be some explanation, but as I'm not aware of specifically what happened during your stay to accommodate this, I can't give one. Nonetheless, I deeply apologise and hope that if you decide to give us another go, you would receive a 10% off the best available rate due to this communication error with our staff. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and with deepest apologies, Keely

Well located, the pool was lovely, the room was dirty and the three bedroom apartment odd.

Customer review rating 1.5/5

Eliza T. Families - Confirmed reviews ALL

Well located, the pool was lovely. The room was dirty and the three bedroom apartment has a odd setup with a bed in a bathroom or a bathroom in a bedroom, I am unsure. We were offered a discount off our first night of accomadation due to the dirty room. Almost three weeks later and we are still waiting for the refund!!!

Dear Eliza T., Thank you for taking the time to tell us about your experience at the Mantra French Quarter Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Allow me my sincerest apologies on behalf on French Quarter as this is not the standard that we upkeep. Our team at the front office did all that they could whilst our housekeeping team had gone home, and a full service was delivered the next morning, but nonetheless the room should have been up to high standards upon arrival. I truly apologise for the inconvenience this caused in your holiday, as I can understand the annoyance that chasing up can cause on what is supposed to be a relaxing stay. This refund is in full swing and should be completed as soon as possible, and we hope that you might consider returning so we can show you how good we can be. Once again, I deeply apologise for the interruption to your stay that this caused, and hope we can rectify this as mentioned with a 20% discount on your next stay. We truly appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and with deepest apologies, Keely

Nice pool, nice location, shockingly old room

TripAdvisor rating 2.0/5

Diarmuid M TripAdvisor review

I think the hotel was built around 1994, and my guess is the room we stayed in hasn't been updated since the hotel was built. I could see into other rooms and could see that they were definitely refurbished. Maybe on the hotel booking website, it should list the rooms as "Modern refurbished room" or "Original room straight out of the 90's" and price them accordingly. Luckily, I only stated for 2 nights, but every time I walked into the bathroom, i was reminded how dated a 90's bathroom is compared to a modern one. Apart from all the negatives, parking was great underground, the pool was great and the hotel location was great, meaning we could walk barefoot to the beach. Just refurbish your rooms....

Hi Diarmuid M, Thank you very much for your feedback. By reading your comments I understand that you stayed in one of our "Standard apartments". As you said, the standard apartments have the original kitchen, bathroom and flooring so they have only received soft refurbishments through the years in terms of bedding, furniture's and appliances. Less that 10% of the apartments at the resort are classified as Standard as the vast majority of rooms have been fully renovated over the past 7 years and they are classified as Deluxe. Pictures of both room types are available on our website and you can see the difference in terms of layout, décor and also rates. You can rest assured that the renovation of the remaining standard apartments is underway and will be gradually completed within the next 12 months to minimize the inconveniences associated with the works. I was happy to read that you have enjoyed the location of the resort so we would really love to welcoming you back again in future and please, do not hesitate to contact me directly when you plan your next visit so I can personally assist with the room selection and any special request you ay have. Thank you once again for your feedback. Kindest regards Cosimo

Old, tired friend in a perfect location

TripAdvisor rating 2.0/5

Quest3070672021 TripAdvisor review

Perfect location for a quality hotel. Unfortunately this place is nothing like it! Old and tired, dirty place (apartment) great pool. Dirty, dusty, lack of quality cooking equipment, why have a kitchenette? pointless if you can't cook, mismatched - all packaged in plastic foil????? - please save the planet, think people...surely there are other solutions....

Dear Quest3070672021, Thank you for your feedback. We are very sorry to read that your accommodation did not meet your expectations this time and we appreciate your comments. As all units are individually owned and furnished, it would assist me if you could please email me directly on cosimo.ronconi@mantra.com.au with the actual room number you stayed in or to confirm the name on the booking . This way I can liaise directly with that unit owners to discuss any improvements required and to ensure other guests do not have the same experience as you. In terms of the wrapping paper for the kitchen utensils, I am sure you can understand that this is an extraordinary precaution that we have decided to implement during the Pandemic. Our guest's safety is a priority for us but we are also very mindful and caring for the environment. For this reason the wrapping paper is 100% recyclable and you can rest assured that we cannot wait for the day when precautions as such with be no longer required. Until then, we can only continue to do our best day after day. I look forward to hearing from you thank you Kindest regards Cosimo

Relaxing, peaceful getaway

TripAdvisor rating 5.0/5

asemoore TripAdvisor review

Close to beach, National Park and Hasting Street. Room was comfortable and spacious, view over looking pool helped with the relaxation vibe needed to step away from our busy lives! Such a great location with restaurants a walk away! Lovely staff made us feel home away from home! Great location for families too!

Dear Asemoore, thank you so much for the great feedback on your recent stay in Noosa. We are happy that you have enjoyed your stay at Mantra French Quarter and look forward to welcoming you back next time. Kindest regards Cosimo & the Mantra French Quarter Team

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