The Sebel Noosa 4 stars

Amazing stay would have given a 10/10 if it weren’t for the sofa bed not being checked before our stay. It was made up but full of sand and who knows how old the bedding in it was. Everything else was completely seamless from check in and out. Renovations meant we had 3 flights of stairs but that was manageable as they helped with bags. All in all would def stay again.

We booked for 6 nights (Tuesday to Monday) and although the occupancy for the first four nights was very low, we were given a unit right outside of where the Spa/Pool reno works were being carried out. The noise from the tradesmen was unbelievable, sawing, hammering, grinding, talking, etc. We could have been given any unit in the four blocks where no work was being done. Apart from that, the unit (521) is in very poor state and not in keeping with Accor Quality. Curtains were dirty, torn and musky. Carpet in bedroom musky. dirty air grilles. mouldy silicon, etc. the whole unit needs a complete make-over. To think we paid $600/night and could have gone to the Sofitel for an extra $200.

I arrived to a room with no aircon and when I notified reception they told me there was nothing they could do til the next day. The room was situated over an exhaust vent from a busy restaurant below so I had the choise of fatty loud air or stifling heat. I did not sleep a wink and was exhausted ruining my next day. I also had work I needed to get done and was completely unable to do this as I had sweat pouring down my face when I sat in the room. I went to reception to find what they’re were doing about the issue anr 10am only to be kept waiting for 20 minutes. When a staff member called maintenance it was clear that it was a known problem, that the aircon was dead and needed replacement. I was told to wait for the manager but I had an appointment and had to ask for them to call me to prevent me waiting any further. A new room was arranged and I was told I would receive a gift. On going to my new room I discovered I could only access this through the car park and was overlooking a construction zone with tiles being cut throughout my stay. I was given a disgusting bottle of wine that retails for around $11 a bath nomb and a small packet of chips. The wine was soo awful I had one sip of and threw the rest away. Once again I needed to work and it was loud and unpleasant overlooking the worksite. Definitely not appropriate for the price I was charged, especially given the other accomodation available in Noosa for a comparable price. Today when I went to check out at 9.30 there was nobody on the desk. I rang the bell to no response. Another couple came in and they also rang the bell. Someone finally came out and when I said I was checking out they said I needed to wait as the staff member had gone to Aromas to get a coffee. Honesty I could not believe this. I explained I have an Uber on the way as I had a flight to catch and the lady was very rude and said it there were any additional charges they would need to call me like I was trying to do something untoward. I explained that is perfectly fine and then she took room keys. I regularly travel and check out of rooms and receive notifications later. I cannot comprehend why there was nobody to check out guests at that time of the morning. As I regularly stay in Noosa I could not believe that I could have such a terrible experience at the Sebel. It completely ruined my break with my friends which I had been so looking forward to. It is absolutely unconscionable to charge me for the room on the first night as it clearly was not fit for purpose. I cannot fathom that I was not moved as soon as I noted the problem. And a bottle of hideous wine is not compensation. I had a number of friends staying in Noosa at the same time and they cannot believe how I was treated. I look forward to your response. Kind regards, Vanessa O’Connor

The rooms are amazing. Spacious. Well furnished. But . . . the real issue right now is the work that is being undertaken at the hotel. This work has whole sections of the hotel grounds closed off and necessitated every trip to and from our roomo be via the undercover carpark, making it a longer and unpleasant traverse. If not for those works, I would rate the hotel as 10/10 but given how extensive the works are and how intrusive they were to our experience, I'm being generous rating our stay as a 6. And certainly, value for money, at nearly $500 per night is expensive given the state of the grounds, inconvenience, etc. That price is likely okay and reflective of value if everything was up and going but given current circumstances, it is too much. The communication before arriving was excellent and made sure that we knew of the works. But, the extent of those works is not apparent until you arrive. We had a lovely three days in Nossa but the whole experience was sadly diminished by the hotel.

Great location, wonderful staff, beautiful room.