The Sebel Noosa

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The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.4/5 1,073 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

  • Intimate and unique meeting and event space designed to inspire

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

Telephone +61 7 5474 6400

Fax +61 7 5447 6450

Contact email

  • SUNBUS:  HASTINGS STREET

  • By plane

    MAROOCHYDORE AIRPORT At 33.9km / 21.06 miles

  • By plane

    SUNSHINE AIRPORT At 31km / 19.26 miles

GPS:-26.387977, 153.089933

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Non contractual photo

Our accommodation(s)

Offering stylish apartment-style accommodation in the heart of Noosa, The Sebel Noosa is the perfect base for visitors wanting to explore the Sunshine Coast. This hotel features a range of 'Hamptons' inspired elegant one and two bedroom apartments, with deluxe options available. Spacious in design, apartments are self-contained, featuring either a furnished balcony or terrace, kitchen and laundry, separate living and dining area with TV and DVD player, and a well-equipped bathroom with spa bath.

Our guest reviews

Our guest reviews for
The Sebel Noosa

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,073 reviews

TripAdvisor Rating  4.0/5  909 reviews

Certificate of excellence 2022

Unaccommodating staff

Customer review rating 2.5/5

Kevin D. S. Couples - Confirmed reviews ALL

We stayed at the Sebel for 1 night. We arrived after 1 pm and we’re told that the room would be available at 2 pm - which we didn’t have a problem as it was the standard check in time. However we requested for a late check and we told that it was not possible as the room was booked. The person at the desk didn’t make much of an effort to check if she could accomodate the request. Just told us no. Our room was barely used and required minimal cleaning. As a result we missed out on an opportunity to spend an hour or so at the beach. It was too inconvenient to do this without access to shower facilities etc. Pity as it was a beautiful day. My partner told me later that the person at the hotel could’ve let us have a later check out if she really wanted to. I felt exactly the same. Disappointing - we paid over $800 for a night’s stay in a room which was mostly in utilised in a hotel which was under renovation. The person in question had the audacity to ring me on my mobile at 12 pm to ask if we had vacated the room. If she’d bothered to check with the cleaning staff, she would’ve known that we had left the room and taken our baggage at 10 am - one hour before the ‘official’ check out time. A little bit of grace & consideration would’ve gone a long way.

Great location and apartment

Customer review rating 4.5/5

Clarice Couples - Confirmed reviews ALL

Great apartment and so easy to get to the beach and restaurants. Loved the spa bath but feel room should be given another bath mat towel - one for shower and one for bath. I understand covid would have changed the room cleaning schedule but I think now it is safe enough that it can be changed back. There’s no way those little soap tubes is enough for anyone until cleaning on 4th day. Would like to come back during peak and see it when the renovations are finished

Dissatisfied

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Stayed in a 2 bedroom ground floor apartment. Despite asking if the apartment was musty at the time of booking and being told it was not, the apartment had a very musty smell, and carpet was damp near the bathroom.

Great river view in an apartment I could live in

Customer review rating 4.5/5

Vinnnieb Couples - Confirmed reviews ALL

We hit the jackpot with the weather, a southerly is the best wind for Noosa and we also had blue skies and the ocean was 24 degrees (in May) The room at the back had a great view of the bend in the river, the room itself was very comfortable. If you want some Cons, you could say the TV must only be 40" and only has free to air and Foxtel. Also every second morning we got the garbage trucks around 7am for 10 minutes. But given location, room and friendly nature of reception (not to mention Accor rewards) - I will be back. Note also, a great (discounted) breakfast just down the road using the Accor Rewards

Dear Vince Thank you so much for your comments regarding your stay at the The Sebel Noosa. I am so happy you had a great time with us! I love the river rooms too as it is so beautiful to look at. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Great location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Our stay was enjoyable. Upon check-in we were informed the room we had booked was unavailable due to air conditioning issues and unfortunately the only other 2-bedroom available was a less convenient and smaller room. The team were great in providing the explanation (Annie) and detailing the solution, that aside however we were a little disappointed with the room as we were looking forward to being close to the pool. Overall the hotel is very well positioned, however quite dated. Great that the renovations have commenced however I would not point to the exterior as the highest priority and rather the internals and pool that need the most attention. We’ve stayed at RACV, Mantra and Seahaven in Noosa over the last 12months and would rate them all higher in terms of room fit out and facilities over Sebel (all at a similar price point). For such a great location if the rooms were improved in quality it would be an unbeatable hotel. That said, John and team were impeccable in their service. When staying at Mantra we went a full week without speaking with a single staff member (check-in and check-out only) not the case at Sebel. John hosted us at hotel drinks and was impressively hospitable- gave the overall experience a great feel.

Dear Antony, We very much appreciate your comments regarding your stay at the The Sebel Noosa. As we are always trying to improve our level of service I am grateful for your feedback. As we are undergoing exterior works at the moment we are projected to start the rooms sometime in 2024. We do hope you will give us the opportunity to show you the true Sebel experience. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Wonderful, friendly and most helpful service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

From the moment we all ( 5 rooms booked for a family reunion) arrived , we were warmly greeted and looked after superbly for our four night stay.

Dear Mrs R., Thank you so much for your amazing comments regarding your stay at the The Sebel Noosa. I am so pleased you and your family had a great time and our staff provided you with the attention and service we pride ourselves on. Thank you again for sharing your experience, and we look forward to your next visit with us. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Well located

Customer review rating 2.0/5

Mike P. Families - Confirmed reviews ALL

Room was Good but in need of renovation. Patio doors very hard to open. Location of room above the garbage bin and lane way had drinkers passing until 3 am and the garbage truck arrived at 5.30 am EVERY morning and took 10 minutes to load by which time further sleep was futile.

Great location, old and tired room

Customer review rating 3.0/5

Jo G. Families - Confirmed reviews ALL

Room was old and tired, location was amazing. I appreciate that extra effort may currently be placed on sanitising surfaces in rooms, but noted timber blinds were extremely dusty. Sofa in our room (413) was terribly stained and in need of a steam clean. Apartment smelt musty and damp. Our room was next to the children's pool area and probably not an ideal allocation for guests with only one 17yo child, perhaps it could be reserved for those booking with younger children because the noise coming from the area was loud and early in the day (and we stayed in a cooler month of the year). Reception staff were extremely friendly. Recycling tub in laundry is a fabulous initiative.

Dear Joanne G., Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Little piece of paradise

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We come to Hasting Street, Noosa at least 3-4 times each year and have stayed at various hotels either with the whole family or just my husband and I. The Sebel Noosa is all you would want for a week away - central location, easy parking, great pool and gardens, fabulous "home away from home" apartments and a great team of staff looking after your every need. We will definitely be back for another amazing week at Noosa, it never gets old visiting our favourite location to recharge our batteries.

Dear Maree, Thank-you so much for your wonderful review. I am so glad you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back to The Sebel on your next visit to Noosa. Sincerely, Grace Thomas Assistant Manager The Sebel Noosa

Customer review rating 3.0/5

Matthew F. Couples - Confirmed reviews ALL

Staff were very accommodating where they could. We were not aware of the construction around the perimeter of the building. We woke up 3 mornings to find plastic colourbond wrapping by the pool. No privacy at all in bedroom and by the pool as tradespeople were peering in. Lastly we booked transport from hotel to airport. We organised with reception 72hours prior to our flight. Transport never came. We had to book an Uber ourselves, costing way above our original quoted fair after 7 cancellations. This trip was for our honeymoon. Sadly the accomodation was very disappointing due to the work going on. Staff helped with a room upgrade, however still very little privacy and disappointing.

Dear Mr F., Thank you for taking the time to tell us about your experience at the The Sebel Noosa. I want to apologise as your experience did not meet your expectations. As we are undergoing renovations to improve our resort, we are aware that this can being a bit of disruption. We have taken every step to ensure the works going on do not impose on our guests. I do apologise for the inconvenience this caused you. I remember the taxi situation and absolutely understand your frustration. We have used your experience to now inform guests that the local taxi service is not the best option and using alternative options is strongly recommended. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Great time had in Noosa

Customer review rating 4.0/5

Kevin Couples - Confirmed reviews ALL

A little disappointed with the desk gentleman who was asked to look into a request , was advised that any email would be sent to me, this never happened

Dear Kevin, We very much appreciate your comments regarding your stay at the The Sebel Noosa. I do apologise that your request was not followed up on. I have spoken to the team regarding this. Thank you again for sharing your experience, and we hope to welcome you back in the future. Kind regards, Grace Thomas Assistant Manager The Sebel Noosa

Clean, well located and roomy.

Customer review rating 4.5/5

Gail R. Couples - Confirmed reviews ALL

We found the room clean, not sure about the bath in the bedroom! No room service anymore. Gowns would b nice! It worked well for us, plenty of room to move around. The kitchen was well set up.

Dear Graham R., Thank-you for taking the time to complete our guest survey. I am glad you enjoyed your stay with us. I'm sorry you were not able to use our room service option at this time. Thank you again for sharing your experience, and we hope to see you again soon! Kind regards, Grace Thomas Assistant Manager The Sebel Noosa

friendly & helpful staff ,& good location

Customer review rating 4.5/5

Allen B. Couples - Confirmed reviews ALL

We have stayed at the Sebel Noosa over several years, except for the 2 covid years.Rooms are comfortable & service adequate.

Dear Mr B., Thank you so much for your feeback. We very much appreciate your wonderful comments regarding your stay at the The Sebel Noosa. It is always great to hear that your stay in the room was comfortable and that our service met your expectations. It is truly our goal to ensure those two boxes are always ticked. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Coppola Assistant Manager The Sebel Noosa

Well located

Customer review rating 4.0/5

Lyn Couples - Confirmed reviews ALL

It was lovely , shame there was working going on near the pool area .

Dear Lyn, We very much appreciate your comments regarding your stay at The Sebel Noosa. I'm sorry your booking agent did not pass on the information regarding the works occurring at the property. We hope to welcome you back to the our property when the work is completed. Kind regards, Grace Thomas Assistant Manager The Sebel Noosa

Friendly staff and well located

Customer review rating 5.0/5

Peter H. Friends - Confirmed reviews ALL

The rooms were spacious and clean . I think it was Anne who checked gave us the warmest welcome we have had at any motel and was very helpful throughout our stay .

Dear Peter, Thank you for responding to our guest survey regarding your stay at The Sebel Noosa and for taking the time to share your experience and provide feedback. I am delighted you enjoyed your stay with us and were well looked after by the team, especially by Jon and Annie. We look forward to welcoming you back to the hotel in the future. Kind regards, Grace Thomas Assistant Manager The Sebel Noosa

Excellent location

TripAdvisor rating 5.0/5

BrisbaneTrader TripAdvisor review

Well postioned accommodation. Reasonably clean. Construction/maintenance occurring. No food on site. Chargeback to Aromas Cafe is provided by the hotel. Can be very noisy in the evening on the Hastings Street side. Sofitel within 200m. Excellent breakfast for $39 for 2 people as ALL members. Grace Thomas was very kind in reception.

Family Holiday

TripAdvisor rating 5.0/5

Marg0121 TripAdvisor review

Beest location. Staff were all excellent. From check in to maintainance to cleaners, everyone was ready to help. Room was clean, size good for our family. Pool was nice. Slightly small but temp was nice and kids had so much fun. Free parking was convinient but spaces were tight for a big car. My sisters room had power issues but it was quickly resolved. Overall, we will definitely come back. Thank you for a memorable holiday.

Outstanding Stay - Highly recommended

TripAdvisor rating 5.0/5

daxr0ep TripAdvisor review

The Sebel definitely doesn't disappoint and offers one of the best positions in Noosa with very spacious and immaculately presented rooms. Just footsteps from everything and staff are super friendly. The heated pool and daybeds are a great bonus and I can definitely recommend the rooms overlooking it.

Dear daxr0ep, Thank you for your review of your stay at The Sebel Noosa and for taking the time to share your experience and provide feedback. I am delighted you enjoyed the location and facilities of our resort and were well looked after by the team. We look forward to welcoming you back on your next visit to Noosa. Kind regards, Stephanie Keane Front Office Manager The Sebel Noosa

Amazing Stay

TripAdvisor rating 5.0/5

Brett50 Business - TripAdvisor review

Highly recommend The Sebel Noosa for holiday or business, friendly staff, great size apartments with all amenities, free under cover parking that was easy to come and go from, can’t beat the location on Hastings Street, will definitely stay there again

Dear Brett50, Thank you for your review of your stay at The Sebel Noosa and for taking the time to share your experience and provide feedback. I am delighted you enjoyed the location, amenities and facilities of our resort and were well looked after by our team. We look forward to welcoming you back in the future. Kind regards, Stephanie Keane Front Office Manager The Sebel Noosa

Great location

TripAdvisor rating 4.0/5

Christine G TripAdvisor review

Great location to stay; right on Hastings St & metres from beach. Nice size 1 bedroom apartment with good amenities. We were disappointed that the room was only serviced every 4 days as we paid a high price over New Year period.

Dear Christine G, Thank you for your review regarding your stay at The Sebel Noosa and for taking the time to share your experience and provide feedback. I am delighted you enjoyed the location our resort. Thank you for the feedback regarding the servicing. We hope to have the opportunity to welcome you back in the future. Kind regards, Stephanie Keane Front Office Manager The Sebel Noosa

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