The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.3/5 921 reviews

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The Sebel Noosa - Image 1
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32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

Our accommodation(s)

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

Telephone
Fax +61 7 5447 6450

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

2 pools

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  921 reviews

Customer review rating 0.5/5

Brigette J. L. Friends - Confirmed reviews ALL

Stay at The Sebel Noosa was disappointing due to several maintenance and operational issues affecting comfort and safety. The property showed signs of poor general upkeep, with multiple areas appearing run down and not consistent with expected standards. A more serious concern was the condition of several gates within the complex, which were difficult to open and close. On multiple occasions this led to fingers being caught or strained, and I observed similar incidents affecting other guests. Noise was also an issue, either from traffic on nearby roads or from continuous operation of water features feeding the pools and landscaping, running from around 8am to 8pm daily without prior notice. The car park also had visible water ingress and leaks, further reinforcing concerns around overall maintenance. Overall, while the location is strong, the stay was impacted by recurring maintenance and safety issues, along with noise disturbances that appear consistent with other guest feedback. There is little visible evidence that these concerns have been meaningfully addressed beyond routine upkeep.

Dear guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet expectations, and that maintenance, noise, and operational issues impacted your stay. The concerns you have raised are taken very seriously, guest safety and comfort are extremely important to us, and we appreciate you bringing these matters to our attention. Your feedback has been shared with our management and maintenance teams for review as part of our ongoing efforts to improve the guest experience. While our location is often a highlight for visitors, we recognise that this alone does not compensate for the issues you encountered. Thank you again for your comments. Constructive feedback such as yours, helps us identify areas where we can do better, and we hope there may be an opportunity to welcome you back in the future for a much-improved experience. Warm regards, The Sebel Noosa team

Customer review rating 1.5/5

Kirrily H. Couples - Confirmed reviews ALL

Pool closed, renovations being done all day, not told about these before arriving. Thought we’d give it another go after previous times being put in noisy rooms and waiting around for maintenance.

Dear guest, Thank you for your feedback, and we are genuinely sorry to hear about your disappointing experience. We understand how frustrating it would be to arrive expecting a relaxing stay only to find the pool unavailable and renovation works taking place during your visit. It is particularly disappointing to learn that this experience followed previous stays where you encountered issues with room noise and maintenance delays. We regret that we did not provide the improved experience you were hoping for when you chose to stay with us again. Your feedback has been shared with our team as we continue to review both our communication processes and guest experience standards. We sincerely appreciate you giving us another opportunity and are sorry that we fell short of your expectations. Thank you again for taking the time to share your comments. Warm regards, The Sebel Noosa team

Customer review rating 4.0/5

Chester P. Couples - Confirmed reviews ALL

The 2 bedroom apartment was excellent. The only wish is that the spa was adults only at least for 1 hour each day. It would make it more attractive to use.

Hi Chester, Thank you for your review. We're delighted to hear that you enjoyed the excellent two-bedroom apartment and found our location convenient. We also appreciate your suggestion regarding the spa. We understand that having an adults-only period each day could provide a more relaxing experience for guests seeking some quiet time. Your feedback is valuable, and we'll certainly take it into consideration as we continue to enhance our guest experience. We hope to welcome you back again soon. Warm regards, Amelie Guest Service Agent

Customer review rating 2.0/5

Kyla W. Friends - Confirmed reviews ALL

I'd called to arrange parking for 2 vehicles when I booked and was told that would be fine. When we did check in we were told they couldn't do it & never would for a 2 bedroom apartment. Over the phone it was confirmed for me upon booking. The bed configuration I asked for wasn't given, I asked for 2 queens & got a double & 2 singles. The wifi wasn't working in our room, reported it & they tried to fix but didn't work. I stay quite a bit in Accor properties, this is the first time I've been disappointed.

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet the expectations you have come to associate with Accor properties. I sincerely apologise for the confusion regarding parking arrangements. We understand how frustrating it would have been to receive different information at the time of booking and upon arrival. Likewise, I regret that the bed configuration provided did not match your request, and that we were unable to resolve the Wi-Fi issues during your stay despite our team's efforts. Your comments have been shared with the relevant departments so we can review what occurred and work to prevent similar issues in the future. We truly value your loyalty to Accor, which makes it especially disappointing to learn that we let you down on this occasion. Thank you again for your feedback. We hope you will give us another opportunity to provide you with the seamless and enjoyable experience you deserve. Kind regards, The Sebel Noosa team

Customer review rating 5.0/5

Rhonda T. Couples - Confirmed reviews ALL

The location, rooms and staff was just what I expected from the Sebel. Had a great stay and would recommend.

Thank you for your wonderful review Rhonda! We're delighted to hear that our location, rooms, and staff met your expectations and helped make your stay enjoyable. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to The Sebel on your next visit. Kind regards, The Sebel Team

Other web-users rate our hotel

  • 475 reviews 9.6/10 Location
  • 620 reviews 6.3/10 Room
  • 365 reviews 8/10 Service
  • 44 reviews 4.8/10 WiFi
  • 211 reviews 4.4/10 Cleanliness
  • 79 reviews 5/10 Value
  • 22 reviews 4.8/10 Wellness Area

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