The Sebel Noosa 4 stars

Customer review rating (ALL Rating) 4.3/5 875 reviews

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The Sebel Noosa - Image 1
The Sebel Noosa - Image 2
The Sebel Noosa - Image 3
The Sebel Noosa - Image 4
32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

1 Bedroom Superior Apartment

Non contractual photo

  • 3 pers. max
  • 65 m² / 699 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
See availabilities

With lush garden, pool, or river views, this spacious apartment offers classic Noosa resort living. Features separate lounge and dining areas, a partial kitchen, laundry facilities, and an ensuite with a relaxing spa bath.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 68 m² / 731 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Espresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 3 pers. max
  • 68 m² / 731 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony
See availabilities

With lush garden, pool, or river views, this spacious apartment offers classic Noosa resort living. Features separate lounge and dining areas, a partial kitchen, laundry facilities, and an ensuite with a relaxing spa bath.

  • Views:

    Garden View

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

See availabilities

Refurbished with pool, garden, or river views, this 2-bedroom apartment features a contemporary, streamlined design. Offers spacious living, a fully equipped kitchen, laundry, balcony, and a refreshed bathroom with a premium spa bath.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 68 m² / 731 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Espresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Ideal for families, this spacious 2-bedroom apartment offers pool, garden, or river views. Features include large living/dining areas, a fully equipped kitchen, private laundry, and a master bathroom with a relaxing spa bath.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 68 m² / 731 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Espresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 39'/99 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

Telephone
Fax +61 7 5447 6450
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service
  • 65 rooms
  • 65 family rooms
  • 65 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

Room service

  • Cold snacks
  • Hot meals

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Outdoor playground for children

Well-being

Main Pool

  • Outside
  • On site

Children''s Wading Pool

  • Outside

The Sebel Noosa Gymnasium

  • On site
  • Thermal Spa

Sports and leisure

Gym

  • On site

Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 60 parking spaces
  • Max Limited Height: 2.2 m / 7.218 ft

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

2 pools

Photo out of - Pool

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Main Pool

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Children Pool

Access & Security

  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1 m / 3.27 ft
  • Pool Depth Max: 1.79 m / 5.9 ft
  • Pool Size Min: 15 m / 49.22 ft
  • Pool Size Max: 0 m / 0 ft

Children's Wading Pool

Pool features

  • Outdoor pool

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

Keep fit while on holidays. The Sebel Noosa gymnasium is fully equipped and has a nice outlook over lush garden and Noosa Parade. It is located on the ground floor.

Noosa is well-known for providing that perfect romantic backdrop for your dream wedding with an abundance of ceremony and reception locations to choose from, but what about your wedding night? Look no further than The Sebel Noosa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  875 reviews

Customer review rating 4.5/5

Jannelle B. Couples - Confirmed reviews ALL

Dear guest, Thank you for your lovely feedback! We're so pleased to hear you enjoyed your stay and appreciated the little extras as a valued Gold member. It's wonderful to know our Reception team made a positive impression. We look forward to welcoming you back again soon for another enjoyable stay! Kind regards,

Customer review rating 5.0/5

Graeme M. Business - Confirmed reviews ALL

Dear guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and loved one of our newly renovated apartments. Your kind words about our team mean a lot! We truly appreciate your continued loyalty as an ALL Platinum member and look forward to welcoming you back to The Sebel Noosa again soon! Warm regards, The Sebel Noosa Team

Customer review rating 4.0/5

Kevin M. Couples - Confirmed reviews ALL

Dear Kevin, Thank you for sharing your feedback and for choosing to stay with us at The Sebel Noosa. It’s lovely to hear you enjoyed our location and found the convenience of our car parking helpful. We’re also pleased to hear our Front Office team made you feel welcome and were helpful throughout your stay. We’re sorry, however, that the air conditioning wasn’t working properly during your visit. We understand how important it is to be comfortable in your room, and we apologise for the inconvenience. Thank you also for your continued loyalty to Accor and for your wonderful recommendation. It really does mean a lot to our team. We hope to welcome you back to Noosa again soon for another relaxing stay. Warm regards, The Sebel Noosa Team

Customer review rating 3.0/5

Alison S. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback and for choosing The Sebel Noosa for your annual visit over the past three years. We are delighted to hear that you enjoy our location, although we are genuinely sorry that your recent experience has left you disappointed. We understand how disappointing it must have been not to secure your preferred apartment and accommodation for your usual dates, particularly given your previous stays with us. We certainly appreciate your continued support and regret that we were unable to meet your expectations on this occasion. We are also sorry to hear about the maintenance and cleanliness concerns you experienced with the washing machine and dishwasher, as well as the lift disruption affecting your friends. Please be assured that your feedback has been noted and will be shared with the relevant teams for review and attention. We truly value your feedback as it helps us identify areas where we can improve. We hope you might reconsider staying with us in the future and allow us another opportunity to provide you with a more enjoyable experience. Warm regards, The Sebel Noosa team

Customer review rating 4.5/5

John W. Couples - Confirmed reviews ALL

Dear guest, Thank you for your lovely feedback! We're pleased to hear you enjoyed your stay, particularly your pool-view apartment and its amenities. It's great to know our team made such a positive impression, and that you found everyone helpful and welcoming. We appreciate you choosing The Sebel Noosa and look forward to welcoming you back again soon! Kind Regards, The Sebel Noosa Team

Dear guest, Thank you for your lovely feedback! We're so pleased to hear you enjoyed your stay and appreciated the little extras as a valued Gold member. It's wonderful to know our Reception team made a positive impression. We look forward to welcoming you back again soon for another enjoyable stay! Kind regards,

Customer review rating 5.0/5

Graeme M. Business - Confirmed reviews ALL

I was given one of the newly renovated rooms (633), fantastic!.

Dear guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and loved one of our newly renovated apartments. Your kind words about our team mean a lot! We truly appreciate your continued loyalty as an ALL Platinum member and look forward to welcoming you back to The Sebel Noosa again soon! Warm regards, The Sebel Noosa Team

Customer review rating 4.0/5

Kevin M. Couples - Confirmed reviews ALL

As above

Dear Kevin, Thank you for sharing your feedback and for choosing to stay with us at The Sebel Noosa. It’s lovely to hear you enjoyed our location and found the convenience of our car parking helpful. We’re also pleased to hear our Front Office team made you feel welcome and were helpful throughout your stay. We’re sorry, however, that the air conditioning wasn’t working properly during your visit. We understand how important it is to be comfortable in your room, and we apologise for the inconvenience. Thank you also for your continued loyalty to Accor and for your wonderful recommendation. It really does mean a lot to our team. We hope to welcome you back to Noosa again soon for another relaxing stay. Warm regards, The Sebel Noosa Team

Customer review rating 3.0/5

Alison S. Families - Confirmed reviews ALL

We have stayed at the Sebel every year for the past three years for the same event / same dates. Upon checking out this year, we once again asked for the same room. Not only have they booked it out without asking if we would be returning, they have sold all of their two bedroom units so there is no option for us to stay there at all. When we enquired at other nearby accommodations, they informed us that they give priority to returning guests (as is standard in the industry). We are deeply disappointed. We love the location. The rest is just okay - the units are a bit tired, the washing machine was smelly, the dishwasher doesn't dispense the soap properly. The lift of one of the blocks (where our friends were staying) broke down. Sebel has lost our friends' patronage too because they will stay with us. We are gutted at the lack of loyalty and talking to Noosa Tourism, Visit Noosa and other accommodation providers, they also find this substandard.

Dear guest, Thank you for taking the time to share your feedback and for choosing The Sebel Noosa for your annual visit over the past three years. We are delighted to hear that you enjoy our location, although we are genuinely sorry that your recent experience has left you disappointed. We understand how disappointing it must have been not to secure your preferred apartment and accommodation for your usual dates, particularly given your previous stays with us. We certainly appreciate your continued support and regret that we were unable to meet your expectations on this occasion. We are also sorry to hear about the maintenance and cleanliness concerns you experienced with the washing machine and dishwasher, as well as the lift disruption affecting your friends. Please be assured that your feedback has been noted and will be shared with the relevant teams for review and attention. We truly value your feedback as it helps us identify areas where we can improve. We hope you might reconsider staying with us in the future and allow us another opportunity to provide you with a more enjoyable experience. Warm regards, The Sebel Noosa team

Customer review rating 4.5/5

John W. Couples - Confirmed reviews ALL

Great room over looking the swimming pool with all amenities you need.

Dear guest, Thank you for your lovely feedback! We're pleased to hear you enjoyed your stay, particularly your pool-view apartment and its amenities. It's great to know our team made such a positive impression, and that you found everyone helpful and welcoming. We appreciate you choosing The Sebel Noosa and look forward to welcoming you back again soon! Kind Regards, The Sebel Noosa Team

Customer review rating 1.0/5

Heidi B. Families - Confirmed reviews ALL

My family of 4 stayed for 5 days. We were allocated a room (a 2 bedroom garden or pool view apartment is what was booked) with a view of the spa, which was broken (jet button not working, several tiles broken causing very sharp edges), and the children's pool, which was also broken and closed for maintenance. Our room was the furthest from the main street and the reception and pool. While the room itself was clean except for filthy curtains in the lounge, there was a broken wine bottle on the ground in the foyer outside our room which, combined with the distance from reception, made the room feel even more neglected. As gold Accor members and Explorer members we were shocked that we were given a room in such a bad spot. The path we needed to take to get to our room from the main street each day was constantly wet from faulty fountains that sprayed water outside of the fountains, requiring Sebel to place ugly temporary 'Caution, wet floor' witches hats everywhere, because the paving was so slippery. We had an interruption to our stay that required us to vacate our room - we were told that there was to be a smoke detector inspection anytime between 9.30am and 4pm over Tuesday or Wednesday, and that we would need to provide access. Why they had to do this during our brief stay and not when the room was empty is odd. The entire hotel did not appear to be full so it is equally strange that we were allocated such a bad spot in the hotel rather than somewhere closer to the front. On another occasion, the Sebel alarms went off and required everyone staying at the hotel to congregate outside reception. this was at 8pm at night when we had just put our youngest child to bed. I appreciate there are sometimes safety drills but this is not what this was. Everyone staying at Sebel waited outside reception to tell us what was going on and no one came out. My husband ended up going in to ask them and was told it was just a false alarm. So my husband went and told everyone they could go back to their rooms, the staff did not. There was no apology for the disruption, or assurance that everything was ok and we were safe, nothing. We didn't expect much from our room given that we knew they were serviced apartments rather than a hotel, but the entire 'resort' felt like it was primarily owner occupied and not part of the Accor accommodation group. It felt like holiday makers were parked in the worst spots in the property, and were an afterthought to the entire place. Google says The Sebel is a 4 star resort, but having stayed at Accor resorts and Accor 4 star hotels, this is neither. We wont be staying here again, and will be reconsidering our Accor loyalty.

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. I am genuinely sorry to learn that your experience did not meet your expectations, particularly as a valued ALL Gold member and Accor Explorer member. We understand how disappointing it must have been for you and your family to encounter several maintenance concerns, issues with the apartment presentation and interruptions throughout your stay. Please accept our sincere apologies regarding the condition of the spa and children's pool, the cleanliness of certain apartment features, and the maintenance concerns within the common areas. We also regret the inconvenience caused by the smoke detector inspection and, in particular, the lack of communication and reassurance from our team following the alarm activation. We fully appreciate how unsettling this would have been, especially with young children, and acknowledge that clearer communication and assistance should have been provided. We are equally disappointed to hear that your apartment allocation and overall experience did not reflect the expectations associated with your booking or loyalty membership. Your feedback regarding the arrival experience, apartment facilities, Wi-Fi and the general presentation of the property has been shared with the relevant teams for further review and attention. We genuinely value your loyalty to Accor and are sorry that this stay has affected your confidence in both The Sebel Noosa and the wider Accor brand. Please be assured that your comments have been taken seriously, as feedback such as yours provides us with an important opportunity to identify where we need to improve. Thank you again for bringing these matters to our attention. We sincerely regret that we were unable to provide the enjoyable family holiday you had anticipated and hope you may reconsider visiting us again in the future, allowing us an opportunity to provide a more positive experience. Wishing you and your family all the very best. Kind regards, The Sebel Noosa team

Customer review rating 4.5/5

Elizabeth T. Couples - Confirmed reviews ALL

Enjoyed the light filled apartment.

Thank you for your lovely feedback, Elizabeth! We're so pleased to hear you enjoyed your stay and your sunny apartment in our convenient location. Thank you for being a loyal Accor member and for choosing to stay with us! It's great to know Jade made a positive impression, and we will be sure to pass on your kind words. We appreciate you choosing to stay with us and look forward to welcoming you back to The Sebel Noosa again soon! The Sebel Noosa Team

Customer review rating 4.0/5

Christopher L. Families - Confirmed reviews ALL

Fantastic renovated room, and staff very lovely. Maintenance needed for facilities and room despite the recent Reno’s (multiple windows not closing, kids pool was closed, lift intermittently stuck). Overall loved it and location was amazing, but basic maintenance would raise from an 8 to a 10z.

Dear guest, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your renovated apartment, our team's friendly service and our location. However, we're sorry to hear that some maintenance issues impacted your stay. We appreciate you bringing these matters to our attention and will be sure to pass your feedback on to our maintenance team for review. We hope to have the pleasure of welcoming you and your family back to The Sebel Noosa for an even better experience next time. Kind Regards,

Customer review rating 4.5/5

Trevor I. Couples - Confirmed reviews ALL

A nice room, clean, well positioned would definitely ask for it again

Dear guest, Thank you for sharing your lovely feedback! We are so glad you enjoyed your stay and found your apartment clean, comfortable and conveniently located. We appreciate you choosing The Sebel Noosa and look forward to welcoming you back for another enjoyable stay soon. Kind Regards, The Sebel Noosa Team

Customer review rating 5.0/5

Ross P. Couples - Confirmed reviews ALL

Very happy with our stay at the Sebel Noosa. Friendly staff at check in and check out. Great room and perfect location.

Thank you for your wonderful review! We're delighted to hear you had such an enjoyable stay at The Sebel Noosa. It's lovely to know our team made you feel welcome and that you enjoyed the room and fantastic location. We truly appreciate your feedback and look forward to welcoming you back again soon! The Sebel Noosa Team

Customer review rating 5.0/5

Maree F. Friends - Confirmed reviews ALL

Perfect location. Immaculate beautifully updated apartment. Excellent amenities

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the perfect location, beautifully updated apartment, and excellent amenities. We truly appreciate your kind feedback and hope to welcome you back again soon! The Sebel Noosa Team

Customer review rating 3.5/5

Trevor B. Couples - Confirmed reviews ALL

Apartment was of a good size with everything for a family stay. However, on arrival, A/C set to 20 degrees C and freezing cold. I never really warmed up for 3 days. Everything felt a little damp, probably due to icy internals.

Good afternoon Trevor, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our great location and found the apartment spacious and well equipped for your stay. However, we are sorry to learn that the temperature and overall comfort of the apartment did not meet your expectations. Your comments regarding the air conditioning and dampness have been noted and will be shared with our team. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, The Sebel Team

Customer review rating 4.5/5

Elizabeth D. Couples - Confirmed reviews ALL

The hotel is well located and the apartment was comfortable and had everything we needed during the stay. The front office staff were friendly as were housekeeping.

Dear guest, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our convenient location and found your apartment comfortable and well equipped for your stay. It is also wonderful to know that our Front Office and Housekeeping teams made a positive impression through their friendly service. We appreciate your comments regarding the apartment furnishings and understand that some areas would benefit from updating. Your feedback is valuable to us as we continue to look for opportunities to improve our guest experience. Thank you once again for choosing The Sebel Noosa. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, The Sebel Noosa team

Customer review rating 5.0/5

Jan-marie W. Families - Confirmed reviews ALL

Perfect

Good morning Jan-Marie, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay, and our location, accommodation and team. Thank you for being an Accor member, and for choosing to stay with us. It was a pleasure hosting you, and we hope to welcome you back to The Sebel Noosa again soon! Kind regards, The Sebel Noosa Team

Customer review rating 1.5/5

Glenda J. Couples - Confirmed reviews ALL

Supposed to have an upgrade being gold. However room was the noisiest one there. Bins emptied each morning before 6 am. Construction being set up for triathlon. Couldn’t hear ourselves think!

Dear guest, Thank you for taking the time to share your feedback. We are genuinely sorry that your stay with us fell so far short of expectations, particularly as a valued ALL Gold member. We sincerely apologise for the ongoing noise disturbances throughout your stay, including the early morning waste collection, preparations for the Noosa Triathlon and, most importantly, the repeated smoke alarm activations. We understand how disruptive and distressing this must have been, especially when you were looking forward to a relaxing seven-night stay. We are also sorry that the response to the smoke alarm issue was not as prompt as it should have been and that the eventual room change only took place on your final night. We appreciate your comments regarding the room allocation, the expected Gold member upgrade, the condition of the apartment and the overall service recovery. We understand that the gesture offered did not adequately reflect the inconvenience you experienced, and we are sorry we did not do more to restore your confidence in our team. Your feedback has been taken seriously and will be shared with the relevant teams to review the concerns raised and identify where improvements are needed. We sincerely regret that we did not deliver the comfortable and enjoyable experience you deserved, and we hope you may consider giving us another opportunity to provide you with a much more positive experience in the future. Kind regards, The Sebel Noosa team

Customer review rating 3.5/5

Mark D. C. Couples - Confirmed reviews ALL

Overall good but one issue that was disappointing Room servicing was not up to the normal Sebel standard We expected a linen change and vacuum mid stay which didn’t happen The general service was minimal without replaced toilet paper on two days

Dear Guest, Thank you for taking the time to share your feedback following your stay at The Sebel Noosa. We are delighted to hear that you enjoyed our fantastic location, accommodation and the helpful service you received during the booking process. However, we are sorry to learn that the room servicing did not meet your expectations. We understand how important consistent housekeeping is to a comfortable and enjoyable stay, and we sincerely apologise for the missed linen change, vacuuming and replenishment of essential amenities. Your feedback is appreciated and will be shared with our team as we continue to improve our service standards. Thank you again for your valuable feedback and for your loyalty as an ALL Accor Silver member. We hope to have the pleasure of welcoming you back to The Sebel Noosa for an even more enjoyable experience in the future. Warm regards, The Sebel Noosa team

Customer review rating 4.5/5

Pip W. Families - Confirmed reviews ALL

Very nice clean perfect location accommodation

Thank you for your lovely review! We’re delighted you enjoyed our clean accommodation and perfect location. We hope to welcome you back to The Sebel Noosa again soon. Kind regards, The Sebel Noosa Team

Customer review rating 4.0/5

G R. M. Couples - Confirmed reviews ALL

We enjoyed the location .

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our location, and we appreciate your continued support as a valued ALL Accor Gold member and Accor Vacation Club member. However, we are truly sorry that the cleanliness and condition of the apartment did not meet your expectations. Please accept our sincere apologies for the issues you encountered, this is certainly not the standard we aim to provide, and we understand how disappointing this must have been. We also appreciate your feedback regarding the confirmation of your apartment's location and layout. We understand the importance of having this information well in advance of your arrival, particularly when booking several months ahead. Your comments have been noted and will be shared with our team to help us improve both the condition of our apartments and the overall guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Warm regards, The Sebel Noosa team

Customer review rating 3.5/5

Steven B. Couples - Confirmed reviews ALL

Lovely big one bedroom apartment gave plenty of room to spread out, cook some meals and take a break from the bustling street outside.

Good morning Steven, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to hear you enjoyed the spaciousness of your One-Bedroom Apartment and the convenience of having cooking facilities. We also appreciate your feedback regarding the pool and your overall accommodation experience, as this helps us identify areas where we can continue to improve. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, The Sebel Noosa Team

Customer review rating 4.5/5

Leon G. Couples - Confirmed reviews ALL

Very helpfull

Thank you for your lovely feedback. We’re delighted to hear you found our team helpful and your stay well organised. We hope to welcome you back to The Sebel Noosa soon! Kind regards, The Sebel Noosa Team

Other web-users rate our hotel

  • 454 reviews 9.5/10 Location
  • 583 reviews 6.7/10 Room
  • 331 reviews 7.6/10 Service
  • 39 reviews 4.8/10 WiFi
  • 194 reviews 4.6/10 Cleanliness
  • 91 reviews 6.8/10 Pool
  • 23 reviews 4.7/10 Wellness Area
  • 8 reviews 3.6/10 Bar

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