The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,161 reviews

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Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open for breakfast daily from 7am - 10am, Lunch Thursday - Sunday 12pm - 2pm and Dinner Tues - Sat from 5pm - 9pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,161 reviews

TripAdvisor Rating  4.5/5  1,767 reviews

Certificate of excellence 2023

Enjoyed our stay.

Customer review rating 4.5/5

Jeanette Couples - Confirmed reviews ALL

We were a little early which wasn’t a problem as we were going to have lunch any way. No one at the front door so had to go find a trolly to unload the car and left keys at desk so car could be parked.It was my husbands birthday and arrived in room no bottle of bubbles which as a member we always get at other ACCOR places ,no upgrade either .The staff in the bar were lovely and wished my husband happy birthday on the Saturday night.

Dear Jeanette, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I am glad to read your husband was able to enjoy his birthday at the property and i will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For members we do look to upgrade bookings to the next room category when possible but it is subject to our availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Nice views but tired rooms

Customer review rating 3.0/5

Corey Solo - Confirmed reviews ALL

View from the room was amazing but the room was aged (yes I was in a room that has not been refurbished) and a terrible smell as soon as you got out of the lifts. I don’t think I would come back due to the room and even found that as a platinum member I was not valued with no bottled water in the room and no upgrade of room. Overall a disappointing stay unfortunately

Dear Corey, Thank you for being an Accor Plus Platinum member and taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In terms of room allocations where possible we look to allocate members to the next available room category for their stay but it is subject to availability. Please rest assured I am sharing your feedback with our team, and that we are taking the appropriate measures to address your concerns highlighted and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Tissa Wickramasuriya Operations Manager

Great location

Customer review rating 4.0/5

Wbaydeb Families - Confirmed reviews ALL

We stayed in a 1 bedroom with 2 grandchildren using the sofa bed. We had a city view room with amazing views. We had also stayed here in December last year. Great location and facilities. The only negative was not being advised of restaurant not being open on Sunday and Monday nights. The nights we had booked to stay. There is a small pub located in next street that had excellent meals if you are booked these nights. Also the bar is not open to get your complimentary drinks if you are an Accor member but you are able to take drinks from the bar fridge in room.

Dear Debra, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Well located, great size apartment.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Fantastic place to stay. Great location, close to everything. Really great sized one bedroom apartment.

Dear Lisa, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

The staff are wonderful!

Customer review rating 5.0/5

Michael &. J. S. Couples - Confirmed reviews ALL

Rita at the front desk was the best in making our last day in Sydney very relaxing!

Dear Michael and Jamie,, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team especially Rita as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

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Other web-users rate our hotel

  • 1,177 reviews 9.6/10 Location
  • 1,904 reviews 8.3/10 Room
  • 1,204 reviews 8.6/10 Service
  • 73 reviews 2.9/10 WiFi
  • 616 reviews 7.7/10 Comfort
  • 427 reviews 6/10 Cleanliness
  • 292 reviews 9/10 Pool
  • 228 reviews 5.7/10 Value

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