ibis budget Belfort centre

Erroneously we booked in the budget belfort city center. We asked when we were in Belfort to charge to the Ibis style hotel (where we Booked already à few times Before COVID.). Initiallly they Saïd it was ok but when arrived at the Ibis style they told us it was not possible and this we found very disappointing and not a honest practice. Regards

The location of the hotel is OK, easy access. (the surroundings not at all, but this has nothing to do with Ibis). The staff of the hotel was VERY KIND and helpful. First we received a room on the 2nd floor (no elevator) but when I told them that my husband has mobility difficulties and that we are with dog, they changed it to ground floor. Unfortunately the room had no airco, bedsheet was broken and not clean, and above all some tube were broken in the system because when you opened the faucet or flushed the toilet the water entered in the room floor. So we could not even took a shower. ... this hotel would have been renovated years ago. It is really a pity, we always stay in Ibis whenever we can, and so far I had no bad experience, but this was the worst. If we hadn´t been travelled for 10 hours that day I would have search another hotel for sure. The only positive thing I would like to highlight is the customer care of the hotel staff.

Booked three nights, had to check out twice. Had a alarm issue so had to change hotel. Breakfast without no choice, better so nothing..! Not really convenient, very small and the bathroom looks like a caravan one. Didn’t change bed sheets or towels.

Struggle to get there from the station. Given the heat, air conditioning would have been good,

The place was very dirty, rubbish all of over my room. I will advise you to avoid this place.