Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,354 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,354 reviews

TripAdvisor Rating  4.5/5  2,296 reviews

Certificate of excellence 2023

Beautiful accommodations; wonderful staff.

Customer review rating 5.0/5

Elizabeth R. Couples - Confirmed reviews ALL

The concierge (6:00 am, April 4) went above and beyond to help get us to the airport in time for our flight. In addition, our room was lovely, and we had a splendid lunch in La Barbacane. Overall, a terrific experience, and we hope to return.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Romantic and comfortable hotel in the midst of a walled, medieval city.

TripAdvisor rating 4.0/5

ijloewy Couples - TripAdvisor review

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Beautiful

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

Very happy with the service from all the staff and such a beautiful hotel too. Truly the best way to stay in Carcassonne

Dear SIMON P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Place

Customer review rating 5.0/5

Clive W. Solo - Confirmed reviews ALL

Very nice hotel, excellent staff, will definately stay again.

Dear CLIVE W., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great spot. Beautiful views.

Customer review rating 5.0/5

Stephen G. Couples - Confirmed reviews ALL

This hotel is one of the best places you can stay. A great tranquil escape from the bustle inside the castle walls. First class location, friendly and professional staff.

Dear STEPHEN G., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 662 reviews 9.3/10 Location
  • 659 reviews 7.7/10 Room
  • 1,006 reviews 8.9/10 Service
  • 432 reviews 8.6/10 Food
  • 252 reviews 8.7/10 Breakfast
  • 75 reviews 7/10 Cleanliness
  • 70 reviews 9/10 Pool
  • 35 reviews 4/10 Wellness Area

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