Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,580 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Millésime - Executive Lounge

  • Sofitel Spa - An Urban Day Spa Retreat

  • La Marée by Michelin-Starred Marc de Passorio

  • Viaduct & Harbourside Locale

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sabrage Champagne Bar

Non contractual photo

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,580 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,536 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great hospitality

Customer review rating 4.7/5

David Couples - 19/01/2021 Confirmed reviews ALL

great check in & service

Bonjour Mr C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you had such a wonderful stay. Thank you again for sharing your experience, and we hope to welcome you back again soon! With Warm Regards, Som Namprasert Guest Relations Manager

Great hotel

Customer review rating 4.7/5

Caleb S. Couples - 19/01/2021 Confirmed reviews ALL

Lovely to be back here, after being closed for a bit I will excuse some things not being quite up to the normal standard.

Fabulous all round

Customer review rating 4.7/5

Olivia Friends - 19/01/2021 Confirmed reviews ALL

Fabulous and friendly staff, great location and lovely interior

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location, beautiful art deco and the excellent service from our friendly and dedicated ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Amazing

Customer review rating 4.7/5

Reza N. Couples - 19/01/2021 Confirmed reviews ALL

We were extremely satisfied with our stay at the Sofitel. A beautiful hotel in an amazing location. Was very quiet. Staff were all very polite and helpful. We will definitely stay again and let our family and friends know.

Bonjour Mr Mrs N., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear you had such a wonderful stay and enjoyed the hotel facilities and the service from our helpful and thoughtful ambassadors, especially Becky who is a true gem! Thank you again for sharing your experience, and we hope to welcome you back to the hotel soon :) With Warm Regards, Som Namprasert Guest Relations Manager

Excellent service

Customer review rating 4.7/5

Kim Couples - 19/01/2021 Confirmed reviews ALL

Amazing - thankyou

Bonjour Ms E., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Great stay

Customer review rating 4.7/5

Steve Couples - 19/01/2021 Confirmed reviews ALL

Great location. Room was lovely and had everything we needed. Fantastic service from all the staff that we interacted with. Our fridge made a weird sound during the night but maintenance sorted this while we were out the next day. Overall we had a lovely couple of nights.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We love to hear of our guests experiences and to hear you had such a wonderful couple of days and enjoyed the service from our dedicated ambassadors! Thank you again for sharing your experience, and our ambassadors look forward to welcoming you back for another Magnifique experience. With Warm Regards, Som Namprasert Guest Relations Manager

Exceptional staff, amazing food, quality room.

Customer review rating 4.7/5

D C. Families - 18/01/2021 Confirmed reviews ALL

Enjoyed it very much . The staff made our experience one to remember

Bonjour Mr C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It brings me great joy to hear you had such a wonderful stay and enjoyed the excellent service from our dedicated ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Fabulous food

Customer review rating 4.7/5

R K. Couples - 18/01/2021 Confirmed reviews ALL

We paid for an upgrade, to an internal water view, but was disappointed to discover that meant our room looked directly into many others and they into ours, definitely would not do that again. However the room in itself was very good and we were not disappointed in that, especially love that there is a nice deep bath to soak in. We had a one hour full body massage which was enjoyable but not outstanding and we thought at $340.00 was overpriced and we would not do this again. We ate lunch at the French Press café which was lovely. We also ate dinner and breakfast in the main restaurant, this was by far the absolute highlight of our stay and we would absolutely return, the meal was delicious the beverages were great and the staff were faultless. All the staff we encountered were friendly, helpful and willing to help. The location is fabulous especially while the America's cup racing is on.

Good experience as usual

Customer review rating 4.7/5

Karen Couples - 18/01/2021 Confirmed reviews ALL

We usually choose the Sofitel when we are staying in Auckland if we can. We like it’s location and the quiet rooms it offers in a busy Auckland viaduct area. We stayed in an atrium facing luxury room on the 6th floor. We chose this room type as it is an extremely quiet spot and we had 2 nights of lovely undisturbed sleep. The bed is super comfortable. We enjoyed the turn down service although 5pm is a little early especially when you are getting ready to go to dinner. This stay was for our 37th Wedding Anniversary and so we treated ourselves to a bit more time in the hotel than we usually do. We used the pool and had breakfast in the restaurant this time. We found the pool a little cool...maybe refreshing if you were swimming laps but too cool for lounging. Both our breakfasts were beautifully cooked and presented on the 2 days that we stayed however the service was extremely slow. We always enjoy the service level of the front of house staff and they didn’t disappoint this time either. All in all we had a nice break away for our wedding anniversary.

Awesome service comfortable stay

Customer review rating 4.7/5

Sahlee C. Families - 18/01/2021 Confirmed reviews ALL

I was very pleased with my stay. Loved your thoughtfulness for my little anniversary cake and card. Concierge was very helpful and accommodating. Check in was super fast very friendly and informative. I am very surprised and appreciative of my room upgrade so I get a better view. I so loved my stay and will come back in March for my birthday. Thanks so much.

Bonjour Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the friendly and welcoming service from our dedicated ambassadors, especially Suraj who is one of our Assistant Managers and checked you in :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Good stay

Customer review rating 4.7/5

Vitna K. Couples - 18/01/2021 Confirmed reviews ALL

It was relaxing end of the year holiday. Loved the location and the services.

Bonjour Ms K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our guests experiences and that our central location was of great use for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Great location, wonderful property and staff

Customer review rating 4.7/5

Clare Business - 17/01/2021 Confirmed reviews ALL

My experience with Sofitel Auckland was excellent. It was immaculately clean and the amenities are great. The entire property itself as well as beds, sheets, pillows, towels, robes etc are excellent quality. The staff are wonderful a bring a true kiwi attitude where nothing is a problem (from housekeeping to reception, restaurant and bar).

Bonjour Mrs G., Thank you so much for taking the time to provide us with such an amazing review. It is so rewarding to hear our guests loved every aspect of their stay especially the service! We have true heartist ambassadors who always go above and beyond for our guests and are truly genuine, we are very lucky! Thank you again for sharing your experience, and we look forward to welcoming you back to Sofitel for another Magnifique experience. With Warm Regards, Som Namprasert Guest Relations Manager

Fantastic staff and facilities.

Customer review rating 4.7/5

Mary D. Couples - 17/01/2021 Confirmed reviews ALL

Very satisfied.

Bonjour Mrs D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We love to hear of our guests experiences and I am so pleased you enjoyed our facilities and the wonderful service from our dedicated ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

Best hotel in Auckland

Customer review rating 4.7/5

Hamish G. Business - 17/01/2021 Confirmed reviews ALL

First time stay and definitely be back. Service outstanding and comfortable and quiet rooms

Bonjour Mr G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear you had such a wonderful first stay. It truly is so rewarding to hear our guests appreciated the wonderful service provided by our dedicated ambassadors. Thank you again for sharing your experience, and I look forward to welcoming you back to the hotel soon. With Warm Regards, Som Namprasert Guest Relations Manager

Well appointed, and staff were very attentive

Customer review rating 4.7/5

Paula H. Couples - 17/01/2021 Confirmed reviews ALL

Enjoyed the personal touches provided by the staff, which kept true to the Sofitel name - with subtle Kiwi touches.

Bonjour Mrs H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased you had such a wonderful stay and enjoyed the kiwi touches.. In true Sofitel style! I will also pass on your comments to our breakfast team, I am so sorry the coffee was not amazing! We will definitely work on that for next time. Thank you again for sharing your experience, and we hope to welcome you back to Sofitel again soon. With Warm Regards, Som Namprasert Guest Relations Manager
Customer review rating 4.7/5

Richard Business - 16/01/2021 Confirmed reviews ALL

Lovely staff who were very helpful. Room 323 did however have a poor iron and ironing board which were changed plus we had a mosquito issue which was ongoing.

Bonjour Mr F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our friendly and helpful ambassadors especially Angel and Dakotah who are true gems! I am so sorry to hear there was an issue with mosquito's in your room, I will make sure our housekeeping team is made aware and sort this issue. Thank you again for sharing your experience, and please reach out to me next time you stay on h8… so I can ensure everything is perfect in your room. Kind regards, Som Namprasert Guest Relations Manager

Great location, close to the action at the viaduct but a short stroll to a quiet end of the harbour

Customer review rating 4.7/5

Gavin M. Business - 15/01/2021 Confirmed reviews ALL

Great service. Lovely surroundings

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors and to hear you loved our location. It is very handy for the Americas Cup racing and we hope to welcome you back for another weekend of racing! Thank you again for sharing your experience, With Warm Regards, Som Namprasert Guest Relations Manager

Customer service par excellence

Customer review rating 4.7/5

David F. Business - 15/01/2021 Confirmed reviews ALL

Without doubt, the most personalised, thoughtful and warm hotel stay I have ever had - and I am in hotels a large part of the year! From the personal guided introduction to the thoughtful gifts to my room, the experience felt more like I was on holiday than at work ! The team here are - without doubt -one of the most cohesively customer focussed hotel teams I have ever had the good luck to be in the hands of. I wasn’t just cared for - I felt valued. Thank you to the whole team for making my stay memorable. I will be sure to repeat it !

Bonjour Mr F., Wow! Thank you so much for taking the time to provide us with such a wonderful review of your stay. We are very proud of the service our ambassadors provide and love to hear of our guests experiences. I look forward to welcoming you back again Mr F., maybe even another tour? With Warm Regards, Som Namprasert Guest Relations Manager

It was great to stay

Customer review rating 4.7/5

Jaynail Couples - 14/01/2021 Confirmed reviews ALL

it was so amazing to stay at sofitel. the staff are very accomodating to us. Our room was upgraded to Luxury one. Ill probably come back again next year for our 4 wedding anniversary

Bonjour Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear about our guests experiences. It brings me great joy to hear you enjoyed your room upgrade and had wonderful service from our dedicated ambassadors. Thank you again for sharing your experience, and we look forward to welcoming you back to celebrate your anniversary. With Warm Regards, Som Namprasert Guest Relations Manager

Well located

Customer review rating 4.7/5

Anonymous Couples - 14/01/2021 Confirmed reviews ALL

Very relaxing, absolute luxury in our room, and superb dining in house, as always Sofitel never disappoints

Bonjour Ms W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It brings me great joy to hear you had a wonderful stay and that you continue to enjoy your Sofitel experiences. Thank you again for sharing your experience, and we look forward to welcoming you back for another spectacular Sofitel journey. With Warm Regards, Som Namprasert Guest Relations Manager

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