Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,194 reviews

Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Non contractual photo

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,194 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,507 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent despite COVID-19 restrictions

Customer review rating 4.7/5

Ian P. Couples - 02/04/2020 Confirmed reviews ALL

We arrived in the midst of the COVID-19 lockdown but the staff were helpful throughout and did the very best they could in the circumstances. We enjoyed our visit

Bonjour Mr & Mrs P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am glad we could cater to your needs during Covid-19. It was a pleasure having you both stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great Accommodation & Restaurant

Customer review rating 4.7/5

Shaun Couples - 01/04/2020 Confirmed reviews ALL

I stayed for a couple of nights as I had some meetings nearby. I was warmly greeted, given a very nice room and all luggage was taken up for me as I enjoyed a coffee. The room was spotless, well appointed and the bed very comfortable. During my stay, I ate at Lava for breakfast both mornings, also dinner with my partner one night, and with friends one night. We all really enjoyed our meals, service was good and food terrific. My steak was perfect, as was my salmon the next night. After dinner we all enjoyed a nightcap (or 2) in the hotel bar. The barman (Bob?) was sensational. What a friendly, funny, professional guy he is. Made delicious cocktails and suggested good wine/whiskey. All in all, a brilliant stay. We will be back.

Bonjour Mr C., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be sure to share your lovely feedback with Bob our barman from Sabrage Bar. I am sure he will be very pleased to hear this! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Your front line staff were fantastic. Adriana I think it was on the front desk made our wedding night dreams a reality.

Customer review rating 4.7/5

Jordan C. Couples - 31/03/2020 Confirmed reviews ALL

My bride and I had to move the date, venue and guest list 3 x in 10 days due to all the new Government restrictions put in place due to the pandemic. The planning, the replanning and eventual dash to the altar was maddening and high on stress and anxiety. Many of our closest friends and family were not able to attend our wedding because of social gathering and travel protocols. Despite the sadness and disapointment caused, we were desperate to be together as husband and wife. Our intimate wedding of just 23 individuals (down from 190 to 100, to 45 ) was amazing. But the Sofitel was the cream on top. We loved it from the moment we pulled up and had the valet take care of our car and bags. A small number of folk were still dinning and they clapped loudly as my stunning bride entered through the double doors. It was well deserved as she looked like a princess. The bar manger took our drinks order and the restaurant staff spoilt us as they allowed us to have a late dinner, in essence our wedding reception, along with my mother & father. Thank you from the bottom of my heart Sofitel. We only wish we could have stayed longer, but the next day NZ went into lockdown ☹. I have and will continue to sing your praises to all I know and encounter. Sincere thanks, Jordan C.

Bonjour Mr & Mrs C., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your feedback to Adriana Nguyen our Assistant Manager. Once again a big Congratulations on your special day thank you very much for choosing to spend this with us. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey! With Warm Regards, Dakotah Bishop Guest Relations Manager

Excellent Hotel

Customer review rating 4.7/5

Graham H. Couples - 31/03/2020 Confirmed reviews ALL

We had three nights in The Sofitel, Auckland while we were trapped in NZ due to the CV restrictions. Service was excellent - all staff were friendly and very helpful.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good stay

Customer review rating 4.7/5

Matt Couples - 30/03/2020 Confirmed reviews ALL

We arrived after our wedding to an amazing suite which we had been upgraded to. Unfortunately the ice bucket we had pre-ordered had all the ice melted. The congratulations cake was a welcome surprise though. Breakfast in the morning at Lava was good too.

Bonjour Mr K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am pleased to hear that you enjoyed your short visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Short staffed because of Covid-19

Customer review rating 4.7/5

Neil J. Couples - 30/03/2020 Confirmed reviews ALL

We booked 5 nights, but had to head home after 3 nights. Asked for a credit to use when the world is sane again, but was told to contact wotif, who I booked through. Sadly wotif are overwhelmed, and won’t talk to anyone who isn’t travelling in the next 72 hours. Very frustrating. Also it was impossible to get housekeeping or room service on the phone - defaulted eventually to reception or concierge. Was not impressed either at the 100% surcharge on laundry because it was Saturday - totally unjustified in my view.

Bonjour Mr J., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great stay

Customer review rating 4.7/5

Sarah Couples - 30/03/2020 Confirmed reviews ALL

Friendly helpful staff. Beautiful room

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Always a pleasure

Customer review rating 4.7/5

Ashley Couples - 29/03/2020 Confirmed reviews ALL

We stayed as a couple for 3x nights. Staff were amazing as always and nothing was too much trouble. The room was immaculate.

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great location

Customer review rating 4.7/5

Aaron Couples - 28/03/2020 Confirmed reviews ALL

Given the Covid 19 ramp up (before lockdown) that was happening staff were very polite and accomodating

Bonjour Mr P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am pleased to hear that we could accommodate and make your stay comfortable despite with what is happening around the world. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you all the best and keep well! With Warm Regards, Dakotah Bishop Guest Relations Manager

Pleasant experience , well worth revisiting .

Customer review rating 4.7/5

Manu Couples - 28/03/2020 Confirmed reviews ALL

A short yet very pleasant stay. Great service & attention by staff which makes one Want to return for a pleasurable experience again.

Bonjour Mr T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely night away

Customer review rating 4.7/5

Paul J. Couples - 27/03/2020 Confirmed reviews ALL

The staff and rooms are great and it was so nice to be back at the hotel

Bonjour Mr J., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am pleased to hear that we could accommodate and make your stay comfortable despite with what is happening around the world. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you all the best and keep well! With Warm Regards, Dakotah Bishop Guest Relations Manager

Nice stay. Difficult time with Coronavirus

Customer review rating 4.7/5

Ronald L. Friends - 27/03/2020 Confirmed reviews ALL

Friendly staff, good food, nice room.

Bonjour Mr L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am pleased to hear that we could accommodate and make your stay comfortable despite with what is happening around the world. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you all the best and keep well! With Warm Regards, Dakotah Bishop Guest Relations Manager

Reasonably satisfied

Customer review rating 4.7/5

Matt O. Couples - 27/03/2020 Confirmed reviews ALL

Nice stay, friendly staff. Only complaint is that the shower was not warm. Water temperature when turned right around to hot was tepid if anything.

Bonjour Mr O., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Brilliant staff in difficult circumstances

Customer review rating 4.7/5

Sarah, L. Families - 26/03/2020 Confirmed reviews ALL

We stayed with you just as the country was going into lock down. Your staff couldn’t have been more helpful and friendly and helped us with food, face masks etc, going above and beyond

Bonjour Ms W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am pleased to hear that we could accommodate and make your stay comfortable despite with what is happening around the world. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you all the best and keep well! With Warm Regards, Dakotah Bishop Guest Relations Manager

Coronavirus reaction

Customer review rating 4.7/5

Ashley P. Couples - 26/03/2020 Confirmed reviews ALL

The hotel was absolutely brilliant in helping us change our date and have early check in and late check out on our last day in New Zealand before heading back to UK. All staff were really helpful!

Bonjour Ms P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Friendly staff

Customer review rating 4.7/5

David V. Couples - 25/03/2020 Confirmed reviews ALL

Staff were very professional and friendly, especially the concierge, Nathan.

Bonjour Mr V., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I will be sure to pass on your feedback to Nathan from our Front Office Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic stay

Customer review rating 4.7/5

James G. Couples - 25/03/2020 Confirmed reviews ALL

We had an amazing time very beautiful hotel but what makes the hotel stand out is their fantastic staff, who were all extremely helpful and always smiling.

Bonjour Mr G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great location with ability to walk to many great sites and restaurants

Customer review rating 4.7/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Great time great breakfast at the Cafe and perfect weather

Bonjour Mr J., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A Comfortable Stay in a Great Location

Customer review rating 4.7/5

Ma P. Friends - 25/03/2020 Confirmed reviews ALL

Location location location! Close to ferries, downtown and restaurants. And the room was very, very nice.

Bonjour Mr P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Excellent Stay

Customer review rating 4.7/5

D S. Couples - 23/03/2020 Confirmed reviews ALL

We stayed here for 3 days before heading south. The hotel is located in a great location as we were able to walk everywhere we wanted to go. It's closed to many restaurants near the harbor, everyone that we ate at being very good. All of our tours were able to pick us up at the hotel. The staff were all very professional, courteous and willing to help with anything. All in all a great stay.

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
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