Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.4/5 936 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • We reopen on 1st September. We are eagerly looking forward to welcoming our guests back.

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Home to La Marée Restauarnt

  • Millésime Executive Lounge for relaxing

  • Sofitel Spa - An Urban Day Spa Retreat

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  936 reviews

TripAdvisor Rating  4.5/5  3,608 reviews

Certificate of excellence 2023

Pricey!

Customer review rating 3.0/5

Edward K. Business - Confirmed reviews ALL

I question value for money. I get the feeling we are being price-gouged.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Outstanding Welcome & Service

TripAdvisor rating 5.0/5

davidjlazarus Solo travel - TripAdvisor review

Only just arrived however felt compelled to comment on the outstanding service from the reception staff (Miah and colleagues). Arrived far too early for check-in but it was not an issue. They organised access to the gym and pool, also found me a lovely room for my 48 hour stay. After a 13 hour flight it is the best possible welcome to NZ and the Sofitel. I’m extremely grateful - thank you Sofitel

Fantastic

Customer review rating 5.0/5

Florencia Solo - Confirmed reviews ALL

The staff, facilities, room and the chocolate plate and welcome letter everything amazing :)

Dear Ms. D., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Beautiful atmosphere, great location and friendly staff

Customer review rating 4.5/5

Hannah F. Friends - Confirmed reviews ALL

Had a very relaxing and enjoyable stay at Sofitel Auckland! Staff were very friendly and helpful. Spa was a delight and the location of the hotel was very quiet + within walking distance to ferry terminal etc. Will be back :-)

Dear Ms. F., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Good stay, nice location, polite team ... but poor room service menu

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Week long business trip. Very satisfied. Good stay, nice location, polite team, good gym facilities. Room service menu is poor. More variety and more substantial options needed. I used room service once and was very disappointed. A small portion of Avocado on toast at great cost is not acceptable. If I want fine dining, I'll use the restaurant. I want hearty eating. A good burger and chips or club sandwich made with local produce. I ended up going to a local supermarket, buying some provisions and not using room service again.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 165 reviews 8.8/10 Location
  • 404 reviews 7.4/10 Room
  • 469 reviews 7.9/10 Service
  • 166 reviews 6.3/10 Food
  • 99 reviews 8.3/10 Vibe
  • 88 reviews 7.5/10 Breakfast
  • 77 reviews 5.9/10 Cleanliness
  • 62 reviews 4.3/10 Value

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