Great location to many shops, eateries and scenery with the harbor and pier, clean and safe areas to walk around in, easy access to ferry.

Nice welcome. Thanks for the room upgrade. Friendly courteous staff. Good breakfast.

We had a good stay however one of the lights and extractor fan was not working in the bathroom, and there was a constant smell of effluent in the bathroom which was unpleasant.

The overall experience was satisfied, staff was friendly especially the house keeping lady, very nice. However, the reception staff seems a bit unprofessional when we were checking out, the accounts wasn't very clear and if I didn't insist to find out the charge she will over charge for some of the expenses that already been covered, but at the end it had all resolved. Bathroom amenities were very nice, but the wallpaper edge near the bathtub already came out probably need a bit of maintenance. Restaurant staff were professional and friendly well considered as we had a toddler, food was ok, nothing too special. Overall, it was a relaxing staycation at Sofitel Auckland.

Stayed a Friday night as business was hosting a function downstairs, a treat for me and convenient not having to drive or get home