Novotel Banjarmasin Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 157 reviews

Novotel Banjarmasin Airport - Image 1
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Description

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Casual bar overlooking the airport

  • Relaxed local and international buffet dining

  • 5 flexible spaces for effective events

  • 30-minute drive from Banjarmasin City

Our accommodation(s)

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Hotel location

Novotel Banjarmasin Airport

Jl Ahmad Yani Km 27 No 1A, Landasan Ulin, Kota Banjar Baru
70724 BANJARMASIN
Indonesia

GPS:-3.445568, 114.764988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SQUARE

Non contractual photo

Square Kitchen provides the perfect balance of authentic traditional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  157 reviews

TripAdvisor Rating  4.5/5  561 reviews

Certificate of excellence 2024

The room was very dirty

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The room was very dirty, the bed sheets were stained and smelly, the towels were also very rugged and dirty. Overall it was not a good experience at all.

Dear Mr. Paulinus Edward H S, Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Good stay

Customer review rating 4.5/5

Aline A. Solo - Confirmed reviews ALL

Good place to rest

Dear Mrs. Aline Almadha, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

Okay room and overall experience

Customer review rating 3.0/5

Eko S. Business - Confirmed reviews ALL

Check in was average as someone jumped into my queue but receptionist didn’t do anything. Room cleanliness was okay but had to ask for mosquito spray due to lots of mosquito in the room. Bathroom shower was okay but only rain shower can be used. Ordered fried rice with chicken but chicken was tasteless. Restaurant also forgot to provide utensils and straw. Had breakfast in the restaurant but no one care about assisting with seating as it was full.

Dear Mrs. Eko S., Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Good stay

Customer review rating 3.5/5

Baw Solo - Confirmed reviews ALL

Warm welcome by the staffs.. make me feel at home after long journey

Dear Mr. Bambang Aria Wisena, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

Good stay

Customer review rating 4.0/5

Arief R. Families - Confirmed reviews ALL

Ambient Hotel was good, helpful employee n beautiful swimming pool

Dear Mrs. Lela Jamilah, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. We apologize for the inconvenience you experienced regarding the distance between the lobby and the room which is quite far and the stains in the room. This matter will be an important concern for us in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

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Other web-users rate our hotel

  • 114 reviews 8.7/10 Location
  • 698 reviews 8.4/10 Room
  • 1,190 reviews 9.3/10 Service
  • 16 reviews 4.2/10 WiFi
  • 892 reviews 9.2/10 Food
  • 460 reviews 8.7/10 Cleanliness
  • 391 reviews 9.1/10 Amenities
  • 208 reviews 9.3/10 Breakfast

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