Novotel Banjarmasin Airport Hotel 4 stars

nice service

I have no issue with the staff & services, but this hotel is nothing improved for the facility. A very bad room experience. I just hope that there is a new competitors hotel such aston or mercure surround the Novotel, so that this Novotel will be motivated to improve their quality.

Everything was good except following : 1 towels in rooms are very old, dirty and their fabric has become hard. Worst and not worth using. Stayed in 2 rooms on 2 different days but the same. 2. Food taste could be improved much

The linen sheets were dirty, some damages on the floor, the meeting room that we rent was dusty, the quality of food was very poor. Need lots of improvements. It was substandard of accor group From my understanding.

Bad access from front parking lot into hotel lobby, should have direct access to ground floor. Good breakfast menus. "Oldies" style room.

The rating would of got a 10 but the AC in my broke and It was really hot in my room for quite sometime but the handling by Reka and her colleagues name whom I failed to remember. They was awesome and changed my room after the engineer was not able to fix the problem.

In general, I'm happy stay at Novotel Banjarmasin. The hospitality of staffs, delicious food for my dinner (Room Service) and breakfast also. Thank you for that. But I've made some notes for Hotel's Improvement related to customer's need. 1. Please give more attention to towel cleanliness. The white towels have turned gray and some stains don't disappear and still there. I suggest to replace the old towel to new towel regularly. 2. The room smells of cigarettes. It's a good idea to set a reminder, for non-smoking rooms. So that guests do not smoke in the room. If violated, will be fined.

nice play to stay, near the airport, good breakfast and friendly staff. However, the cleaning service and room maintenance needs improvement. When I checked in there is no amenities, ac was hot and the lock was broken. They moved me to another room. Second day, the cleaning service forgot to put toilet tissue.

Poor rooms

To be honest, this is my first time to visit Banjarmasin, when I looking for hotel in this City I just focused with Novotel Hotel, Because it is very close with the airport and also the price was very compete with another hotel. Last but not least your breakfast was delicious and complete. Thank you very much

My family of six had a great stay at the Novotel. Staff was tremendous and very helpful. We had extra help from our friend Henrick the bellhop. Food was great and we enjoyed our stay.

I enjoyed my visit, and very helpfull Supervisor Officer, I forget his name but i give my credit for him

Great service,fast check in and check out. Warm and friendly staff along the hotel.

I would like to describe during I stayed in Novotel approximately 2 days. I just wanna share my experience related wi-fi connection since I stayed only have 1 [one] Bar signal so it makes connection getting lost or intermittent frequently. I have around 3 times stayed in this Hotel but always got same issue. Maybe for improvement please re-check always all Wi-fi Quality for each room, because wi-fi is one of important thing for business activity who stayed in Hotel. Maybe that's it my experience during stayed in Novotel. Thanks

Novotel Banjarmasin Airport have located in the best area. When some one will reach the moment like at home or silent situation for relaxing, I think Novotel Banjarmasin Airport will be the right choice.