Novotel Banjarmasin Airport Hotel 4 stars

rest asure to have a friendly and helpful team operating the hotel.

It was a business trip since my workplace booked it for quarantine purpose. It was a nice stay with humble hotel employee, their hospitality was great. The room was great. The food was also good but still can be improved for the variation. The only suggestion is you can improve the detail, in my case there was no tissue inside my room. You can also improve about laundry lead time. Overall it was a nice stay. Thanks Novotel Team.

sip

Short stay but overall good experience. Just did not have time to try facilities like pool etc.

It was reasonably good and the staff was very cooperative. The food choice at break fast table for pure vegetarian like me can be increased by adding South Indian dishes like Idli, Vada with coconut chatni and Sambhar.

Your hotel so beautifull and clean but unfortunately it so far away from anyplace. it made me very difficult to get something

Nice room, quite location

nice service

I have no issue with the staff & services, but this hotel is nothing improved for the facility. A very bad room experience. I just hope that there is a new competitors hotel such aston or mercure surround the Novotel, so that this Novotel will be motivated to improve their quality.

Everything was good except following : 1 towels in rooms are very old, dirty and their fabric has become hard. Worst and not worth using. Stayed in 2 rooms on 2 different days but the same. 2. Food taste could be improved much

The linen sheets were dirty, some damages on the floor, the meeting room that we rent was dusty, the quality of food was very poor. Need lots of improvements. It was substandard of accor group From my understanding.

Bad access from front parking lot into hotel lobby, should have direct access to ground floor. Good breakfast menus. "Oldies" style room.

The rating would of got a 10 but the AC in my broke and It was really hot in my room for quite sometime but the handling by Reka and her colleagues name whom I failed to remember. They was awesome and changed my room after the engineer was not able to fix the problem.

In general, I'm happy stay at Novotel Banjarmasin. The hospitality of staffs, delicious food for my dinner (Room Service) and breakfast also. Thank you for that. But I've made some notes for Hotel's Improvement related to customer's need. 1. Please give more attention to towel cleanliness. The white towels have turned gray and some stains don't disappear and still there. I suggest to replace the old towel to new towel regularly. 2. The room smells of cigarettes. It's a good idea to set a reminder, for non-smoking rooms. So that guests do not smoke in the room. If violated, will be fined.

nice play to stay, near the airport, good breakfast and friendly staff. However, the cleaning service and room maintenance needs improvement. When I checked in there is no amenities, ac was hot and the lock was broken. They moved me to another room. Second day, the cleaning service forgot to put toilet tissue.