Mercure Koh Chang Hideaway 4 stars

Name: Mercure Koh Chang Hideaway | Koh Chang Hotels | all.accor.com - ALL
Address: 111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, KOH CHANG, 23170, TH
Telephone: +6639619111
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 365 reviews

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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Mercure Koh Chang Hideaway

Hotel for travellers looking for local and authentic experiences

"Located within the Bailand Bay district of Koh Chang, our property offers compact rooms that feature an individual climate control, writing table and a private terrace. Enjoy a beautiful view of the ocean from your room as well, which further includes a shower, spa bathtub and toiletries. Outdoor features include a swimming pool with waterfalls as well as a poolside bar. There are fitness classes and a gym available for those who are seeking."

"American breakfast is served daily while the lounge restaurant serves international cuisine. There are also other restaurants such as Lisca Beach and Tamarin restaurant that are less than 200 meters away. Guests can also enjoy drinks at the nearby bar. Koh Chang Hideaway Hotel provides computers, a business centre and business rooms for travelling professionals. There is also a free shuttle bus service, 24-hour room service and 24-hour security.

Mr. Wichai Poolprasert, General Manager, would like to welcome you

Mr. Chaiwat Onlahoong, Hotel Management

Hotel extras

Rooms overlook the ocean
American breakfast served daily
Swimming pool
"Business centre and meeting rooms "
10:00-22:30 hrs. Room Service

Our accommodation(s)

Room

Standard room with 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Park view or Mountain view
Accessible room

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Standard room with 2 single beds

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: Park view or Mountain view

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Fees and taxes included

1 night | 1 adult

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Room

Superior Room with 1 king-size bed

4 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view or Garden View
Most of the accommodation: Terrace

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1 night | 1 adult

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Room

Superior Room with 2 single bed

4 pers. max
50 m² / 538 sq ft

Bedding 2 x Single bed(s)
Views: Mountain view or Garden View
Most of the accommodation: Terrace

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Room with 1 king-size bed, Ocean View

4 pers. max
52 m² / 559 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view or Pool side or Mountain view or Bay view
Most of the accommodation: Balcony

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1 night | 1 adult

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Room

Deluxe Room with 2 single beds, Ocean View

4 pers. max
52 m² / 559 sq ft

Bedding 2 x Single bed(s)
Views: Ocean/Sea view or Pool side or Mountain view or Bay view
Most of the accommodation: Balcony

From NaN € NaN THB Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Room with 1 king-size bed, Pool Access

4 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Terrace

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Room with 2 single beds, Pool Access

4 pers. max
50 m² / 538 sq ft

Bedding 2 x Single bed(s)
Views: Pool side
Most of the accommodation: Terrace

From NaN € NaN THB Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Room with 1 kingsize bed, Garden side

Non contractual photo

2 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Garden View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Room with 2 single bed, Garden side

Non contractual photo

2 pers. max
50 m² / 538 sq ft

Bedding 2 x Single bed(s)
Views: Garden View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Villa

Pool Villa with 1 king bed, private plunge pool and terrace

4 pers. max
123 m² / 1323 sq ft

Bedding 1 x King size bed(s)
Views: Pool side or Garden View
Most of the accommodation: Private Pool

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Standard room with 1 king size bed

4 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Park view or Mountain view
Accessible room

From NaN € NaN THB Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

+66 39 619 111

+66 39 619 108

BANG BAO

Tourist attraction

Access: 3 km / 1.86 mi

BAI LAN BAY

Beach area

Access: 3 km / 1.86 mi

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

BEACH BAR

Non contractual photo

Located at the poolside and facing the beachfront, the Beach Bar serves oriental dishes and beverages.

REEF BAR

Non contractual photo

Located on the second storey, Reef Bar is beside the main swimming pool and overlooks the sea. Stop by for a chilled glass of wine, a tasty snack or just enjoy the music. Both indoor and outside seating are available.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 378 m² / 4068.754 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 150

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 365 reviews

TripAdvisor Rating 3.9/5 984 reviews

Fernando J. I. M. Couples - 4/30/2025 Confirmed reviews ALL

Disappointed stay at Mercure: I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dea Fernando J. I would like to apologize for the inconvenience caused to you. Regarding the room, we have continuously tried to improve the cleanliness of the equipment in the room. We also train the inexperienced staff every week to meet the standards, but there are many employees coming and going, but we believe that we can do it. Regarding the beach, almost every place on Koh Chang is rocky, which is inconvenient for swimming. We cannot fix much. We have warning signs for customers and green and red flags to prevent accidents. Regarding the renovation of all parts of the hotel, we have started a program during the low period and hope that you will be more comfortable when you come back. Sincerely Managements Mercure Koh Chang Hideaway

Disappointed stay at Mercure

ZeZuKa Couples - 4/30/2025 TripAdvisor review

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Anan C. Couples - 4/29/2025 Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good stay but hotel needs updating

Lucas G. Families - 4/21/2025 Confirmed reviews ALL

We enjoyed our stay here. The staff were friendly, the service was good and the rooms were clean and reasonably good value. The negatives were: We didn’t like the main pool - the tiles were abrasive, ugly colour and the water was too salty The air con wouldn’t adjust in our room, so we were too cold in the night, and too hot if we turned it off The beach was also disappointing- too rocky to swim in easily We booked and paid for a family of 2 adults and 2 adults but we were charged extra for a child bed and only allowed 1 child single bed in the room We wouldn’t have a pool villa again - the swim access rooms looked much better Thank you

Perfect Getaway

Win Couples - 4/1/2025 Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway

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Web-users rating

Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.