Lovely hotel with friendly staff always available to assist with our needs. We had a beach view villa which was amazing with its own private pool. Local are was quite quiet with a couple of restaurants open on our visit. Taxis available to other local areas where more bars and restaurants was open

The Mercure Koh Chang Hideaway Hotel: I stayed here for two nights October 2021 and I was very pleased with everything the hotel had to offer. I thought the resort was nicely designed there was a reasonable size swimming pool which kept the same depth of water, and next to the pool was the beach front where there was plenty of loungers to be had a beach bar was open for various refreshments the beach had good quality sand and no pebbles. My room type was: Standard with King Size bed. My room was a nice size and there was a large bed which was very comfortable, inside the wardrobe there is a safe deposit box, 2 umbrellas, and slippers, with enough coat hanger too. In the bathroom was a good size bath a nice shower cubicle with a rain shower head as well as a smaller one, Everything was clean and nicely laid out and refreshed every day. Outside the room was no more than a very small garden area which was completely close in on all sides. I did not have the breakfast so I cannot comment but it was a buffet version. We did have our evening meals in the restaurant and they were tasty and there was a reasonable selection in their menu. The price I thought was expensive but that is quite the norm when dinning in many hotels. The hotel site is in a fairly quiet area as you would need to get a ride to where there was a good choice of facilities, but if you are looking to get away from the hustle and bustle of a noisy resort then pick the Macure koh Chang to be fare I was here in late October and many places was still closed. The swimming pool and the area surrounding it are very nice. This was my first stay here and I have been satisfied with my stay. The staffs were very friendly and helpful. I have stayed at The Macure within this group at other resorts and have always been satisfied but I would not book this particular resort again because where it is situated, other than that it is a nice hotel.

I stayed for 3 nights and got no electric for 3 nights some night took around 4 hours that mean no air condition. Moreover, the main light in bathroom was break down and required to call the room service to fix it. The electric problem was cause me more than that I got the low quality of sleeping because of hot weather and pillow was smelly that was not end of my disaster. I ordered small water and I got big one, so the waitress changed to small, but charged me the big one. But it still have a good thing that the breakfast was good taste and variety of food. I stayed near the beach and felt good to hear the wave.

Had couple of small issues upon arrival, but were dealt with very profesionaly by the friendly reception staff.. The room was in my opinion of high standard and very clean, after reading reviews regarding the beach wasnt very good, again in my opinion it was fine, just need to buy a pair of shoes that are designed to walk in the sea with, and problem solved as it is stoney, but issue easily resolved, location was good, not to busy but couple of places near by to buy drink and food from.swimming pool was nice, but the jacuzis on the side nead to be maintained, as its a shame to see them not in the best of conditions.. The grounds are kept nice and clean, with good parking.. Overall a very good stay and would recomend this hotel.. Again just remember to take shoes to go into the sea with and in my opinion youl have an excellent stay at this hotel.. And thank you for excellent service from the reception staff..

Upon arrival, many things in the room were broken or missing. It seems like there was noone who checked readiness of the rooms before guest arrival. Most of the front office staffs are rude and inefficient.