Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 353 reviews

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Mercure Koh Chang Hideaway - Image 1
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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telephone
Fax +66 39 619 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  353 reviews

TripAdvisor Rating  3.9/5  984 reviews

Customer review rating 2.0/5

Krit P. Families - Confirmed reviews ALL

Bad operation in room, pumping problem in room, so many ants and mosquitoes in room. No disability access.

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Customer review rating 2.0/5

Pisit S. Couples - Confirmed reviews ALL

The room looks old. The toilet doesn't flush. There's no place to charge electric cars.

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Customer review rating 3.5/5

Natdanai P. Friends - Confirmed reviews ALL

Located at the south of Koh Chang which took us around 30 mins drive after reach koh chang ferry port. It's totally hide-away with extremely private beach. nothing much around the resort which might bother some of tourists who are looking for a night life vibes and restaurants. If you are looking for a resort that silent and privacy, this is might be your best choice in Koh Chang. The facility is a bit old probably 10 years+ built but it is still kept the standard of Mercure brand itself.

Dear Natdanai P., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Mercure Koh Chang Hideaway

Customer review rating 5.0/5

Ryan A. Friends - Confirmed reviews ALL

We came to find space to charge our brain! Found this Hotel wa quiet, great for people to find peace and relax after work! Thank you Khun Mew for looking after and all the staff was very nice, the room was huge and clean. The food was great as well, and………… you still can find Starbuck there to people who love coffee! We will be back definitely someday

Dear Ryan A., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Mercure Koh Chang Hideaway

Disappointed stay at Mercure

TripAdvisor rating 1.0/5

ZeZuKa Couples - TripAdvisor review

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 404 reviews 7.5/10 Location
  • 839 reviews 6.5/10 Room
  • 748 reviews 6.9/10 Service
  • 33 reviews 3.1/10 WiFi
  • 437 reviews 7.2/10 Beach
  • 347 reviews 4.6/10 Cleanliness
  • 277 reviews 5.3/10 Amenities
  • 265 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.