Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 364 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  364 reviews

TripAdvisor Rating  3.9/5  982 reviews

Disappointed stay at Mercure

TripAdvisor rating 1.0/5

ZeZuKa Couples - TripAdvisor review

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Good stay but hotel needs updating

Customer review rating 3.0/5

Lucas G. Families - Confirmed reviews ALL

We enjoyed our stay here. The staff were friendly, the service was good and the rooms were clean and reasonably good value. The negatives were: We didn’t like the main pool - the tiles were abrasive, ugly colour and the water was too salty The air con wouldn’t adjust in our room, so we were too cold in the night, and too hot if we turned it off The beach was also disappointing- too rocky to swim in easily We booked and paid for a family of 2 adults and 2 adults but we were charged extra for a child bed and only allowed 1 child single bed in the room We wouldn’t have a pool villa again - the swim access rooms looked much better Thank you

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Perfect Getaway

Customer review rating 4.0/5

Win Couples - Confirmed reviews ALL

The deluxe pool access is so lovely. The vibe, the ambience, and the view in the hotel are amazing. I’m very satisfied but would be extremely satisfied if the hotel offered me complimentary breakfast. :)

Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway

Hotel still nice but rooms under standard

Customer review rating 1.5/5

Michael Couples - Confirmed reviews ALL

We had a standard room and were so disappointed, cause the room was just dirty ! Bathroom and shower full of mold , room windows so dirty , nightable at the bed dirty , really felt uncomfortable and big hygienical issues

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Anlage eigentlich noch schön, aber Zimmer abgewohnt und vor allem dreckig und schimmelig! Nicht noch einmal

TripAdvisor rating 1.0/5

T6877FKpeterb Couples - TripAdvisor review

Hatten ein Standard Zimmer gebucht - Zimmer leider sehr dreckig und abgewohnt und Badezimmer völlig verschimmelt! Absolut nicht zu empfehlen. Beim Gespräch mit dem Manager schien dieses egal und uninteressant zu sein. Leider würde ich hier keinen Aufenhalt mehr buchen . Absolut kein Mercure Standard

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Other web-users rate our hotel

  • 405 reviews 7.7/10 Location
  • 848 reviews 6.3/10 Room
  • 759 reviews 7/10 Service
  • 33 reviews 3.6/10 WiFi
  • 437 reviews 7.1/10 Beach
  • 353 reviews 4.5/10 Cleanliness
  • 271 reviews 5.3/10 Amenities
  • 263 reviews 7.6/10 Breakfast

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