Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 365 reviews

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Mercure Koh Chang Hideaway - Image 1
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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telephone
Fax +66 39 619 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  365 reviews

TripAdvisor Rating  3.9/5  984 reviews

Customer review rating 5.0/5

Mahima R. Families - Confirmed reviews ALL

We went there as 2 families for a 3 day holiday. All the staff were so kind and attentive. The rooms were geeat and the property was so beautiful. The restaurant staff were really awesome and catered to our needs during every meal. We had dietary restrictions and they accommodated our needs very carefully and made sure that we all were super happy. The front office staff also really helped us very efficiently. Overall an amazing experience. A huge shout out to all the employees!

Dear Guest, Thank you for the great 5* rating review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Customer review rating 1.0/5

Fernando J. I. M. Couples - Confirmed reviews ALL

Disappointed stay at Mercure: I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dea Fernando J. I would like to apologize for the inconvenience caused to you. Regarding the room, we have continuously tried to improve the cleanliness of the equipment in the room. We also train the inexperienced staff every week to meet the standards, but there are many employees coming and going, but we believe that we can do it. Regarding the beach, almost every place on Koh Chang is rocky, which is inconvenient for swimming. We cannot fix much. We have warning signs for customers and green and red flags to prevent accidents. Regarding the renovation of all parts of the hotel, we have started a program during the low period and hope that you will be more comfortable when you come back. Sincerely Managements Mercure Koh Chang Hideaway

Disappointed stay at Mercure

TripAdvisor rating 1.0/5

ZeZuKa Couples - TripAdvisor review

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Customer review rating 3.0/5

Anan C. Couples - Confirmed reviews ALL

Good bed and breakfast. Private beach.

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good stay but hotel needs updating

Customer review rating 3.0/5

Lucas G. Families - Confirmed reviews ALL

We enjoyed our stay here. The staff were friendly, the service was good and the rooms were clean and reasonably good value. The negatives were: We didn’t like the main pool - the tiles were abrasive, ugly colour and the water was too salty The air con wouldn’t adjust in our room, so we were too cold in the night, and too hot if we turned it off The beach was also disappointing- too rocky to swim in easily We booked and paid for a family of 2 adults and 2 adults but we were charged extra for a child bed and only allowed 1 child single bed in the room We wouldn’t have a pool villa again - the swim access rooms looked much better Thank you

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 404 reviews 7.6/10 Location
  • 842 reviews 6.4/10 Room
  • 752 reviews 7/10 Service
  • 33 reviews 3.8/10 WiFi
  • 440 reviews 7.1/10 Beach
  • 348 reviews 4.4/10 Cleanliness
  • 275 reviews 5.3/10 Amenities
  • 262 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.