Customer review rating (ALL Rating) 4.2/5 112 reviews
Page out of
Mercure Koh Chang Hideaway
111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Page out of
Access: 3 km / 1.86 mi
Check-in from - Check out up to
Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.
Our guest reviews
100% genuine reviews from our guestsFind out more
Your outstanding staff saved the day
Customer review rating 2.0/5
Denis P. Couples - Confirmed reviews ALL
This facility is falling a part, the setup is beautiful but it has been neglected and it looks as if it was abandoned. Rotten wood, AC not working properly, fountains not in operation, to name few. You are lucky to have an amazing staff that made our stay better. We have traveled Thailand for 10 weeks, stayed in many Accor hotels and the Mercure Hideaway was by far the one in the worst shape we have seen. This is NOT a 4 star hotel. We paied way too much for this stay.
Dear Mr.P., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our product and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Customer review rating 0.5/5
Ho T. L. Couples - Confirmed reviews ALL
The room is being neglected, each one of the corners with spider webs and spiders. Balcony was full of bird poo. The furniture is old and broken. Lack of bathroom amenities. Public Jacuzzi was out of service. Front desk was not available after 23:00. Too far from the pier.
Dear Ho Tin L., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our product and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
Good for Holiday!!
TripAdvisor rating 5.0/5
TANAKAWEE T TripAdvisor review
Traveling to Koh Chang on Songkran Day, if the Accor Group uses benefits, it must be considered. Mercure Koh Chang Hideaway booked a Standard room but was upgraded to a Deluxe Seaview room and received Platinum benefits. Quite complete. The room is okay. I like it because I have to pay only 1,402 baht per night. The room is full due to a long holiday. I'm glad I upgraded. I have reserved 3 rooms, there are welcome drinks for all 3 rooms. For dinner, most of the guests leave their stomachs at the Buffet Hotel because it is Songkran Festival. Accor Plus cannot use the discount at all. The price is not expensive, only 530 baht per person, but.. Phra Chuay Thai food is delicious. Anyone staying here recommends trying Thai food. The happy hour here is satisfyingly long from 2:00 p.m. to 7:00 p.m. Anyone who eats the buffet will receive a buy 1 free 1 promotion until 10:00 p.m., very worthwhile. The highlight of this place is a lot of photo angles, and taking beautiful photos, but the beach is not okay, which is a weak point. The sea water is hardly played because there are a lot of rocks. I mostly stay at the swimming pool 100% recommend if anyone sleeps here to relax and snorkel on the last day, come back to swim at the pool, take chic photos and eat buffet 🙂 Breakfast is quite suitable for Thai people, focusing on spicy Thai food. It also has my favorite pizza. The hotel has a Starbucks on the beach but does not participate in a star or membership program. For me, April 13-15 is a rest day. I'm pretty happy here. Let's just say for Accor members or group members. If anyone comes to Koh Chang, recommend here. You can get both nights and points. If there is any problem during your stay, I suggest you don't wait, hurry and share with him. He knows the problem and is ready to take care of it immediately. Come to Koh Chang next time, Mercure is still our choice.
Dear Khun Tanakawee krab, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
TripAdvisor rating 5.0/5
phraews TripAdvisor review
I had a good 2 nights I check in around 14:00pm however the checkin process went smooth. The person who checked us in was Mr.Mew he was kind and helpful.The good hôtel to relax if you have working for a long time and want to relax I recommend to stay in the this hotel at KOH chang however it’s very far away from the perry. Overall good time but for the breakfast staff wasn’t good to us we didn’t have time to eat breakfast and we just said to pack us two piece croissant they refuse us to take it. For the food out of 10-6 and service they need to improve.Thanks to Accor hotels. See you again Next time 🌈🏻
Dear Khun Phraews, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
OK but really needs a coat of paint
TripAdvisor rating 3.0/5
Mat P Families - TripAdvisor review
Room was reasonably comfortable. We had our own pool. Outside bar was nice and staff were attentive. The hotel is not really at the standard you would expect from a mercure property. Overall it is quite run down, gardens don't seem to be maintained, paths are covered in leaves because apparently nobody could be bothered sweeping them. We didn't have hot water in the room for the 6 nights we stayed, complained every day and although they tried, they couldn't seem to be able to fix it... I'll be back but only if and when they refurbish...
Dear Mr.Mat P, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve our product and the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
In partnership with TripAdvisor
Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price