Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 156 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  156 reviews

TripAdvisor Rating  4.0/5  954 reviews

Nice hotel, best service

Customer review rating 5.0/5

Joey Couples - Confirmed reviews ALL

I was amazed with the service that you’ve provided to us during our stay though it’s a low season and less customers yet you still served us with the best service to assure that we will have the best taken care of. Will definitely coming back again when it’s a high season :)

Dear Khun Laiita krub, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Best hotel at Koh chang.

Customer review rating 5.0/5

Miki Couples - Confirmed reviews ALL

The food was good, staff friendly and the place beautiful!

Dear Khun P. krub, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Customer review rating 1.5/5

David L. Families - Confirmed reviews ALL

Hello Accor I was dissatisfied with our visit to the Mercure Koh Chang due to be bitten on multiple nights by bugs in the bed mattress. We checked into room 1522 on sat 12 Aug and I slept on a temporary mattress for 5 nights before realizing the the bites on my body were coming from the mattress and not from the outside. After removing the mattress from the room on wed 17th I was not bitten anymore The bites are even now on 21st still healing. Regards David L..

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our product and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Get the Pool Villa!

Customer review rating 3.5/5

Daniel O. Couples - Confirmed reviews ALL

Lovely property in good condition for its age and exposure. Incredibly affordable as it was low season, and to that end, expect the island to be very quiet. Staff were brilliant as always, only let down by the front reception staff knowing ZERO English. Highly recommended for a Thai island stay experience.

Dear Mr.O., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Luxury Stay on A Beautiful Beach

Customer review rating 4.5/5

Kanthan Friends - Confirmed reviews ALL

The Villa came with a private pool and jacuzzi, big spacious room, clean ... just perfect. Came during the low season so beach was quiet, clean and peaceful. Cafe by the beach served good food and all the staff were friendly.

Dear Khun Kanthan krub, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 203 reviews 7.3/10 Location
  • 493 reviews 6.3/10 Room
  • 419 reviews 6.8/10 Service
  • 18 reviews 6.1/10 WiFi
  • 239 reviews 3.3/10 Cleanliness
  • 161 reviews 8.3/10 Breakfast
  • 154 reviews 4.9/10 Amenities
  • 134 reviews 5.5/10 Value

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