Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 365 reviews

Mercure Koh Chang Hideaway - Image 1
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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Room 1

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  365 reviews

TripAdvisor Rating  3.9/5  984 reviews

Customer review rating 1.0/5

Fernando J. I. M. Couples - Confirmed reviews ALL

Dea Fernando J. I would like to apologize for the inconvenience caused to you. Regarding the room, we have continuously tried to improve the cleanliness of the equipment in the room. We also train the inexperienced staff every week to meet the standards, but there are many employees coming and going, but we believe that we can do it. Regarding the beach, almost every place on Koh Chang is rocky, which is inconvenient for swimming. We cannot fix much. We have warning signs for customers and green and red flags to prevent accidents. Regarding the renovation of all parts of the hotel, we have started a program during the low period and hope that you will be more comfortable when you come back. Sincerely Managements Mercure Koh Chang Hideaway

Disappointed stay at Mercure

TripAdvisor rating 1.0/5

ZeZuKa Couples - TripAdvisor review

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Customer review rating 3.0/5

Anan C. Couples - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good stay but hotel needs updating

Customer review rating 3.0/5

Lucas G. Families - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Perfect Getaway

Customer review rating 4.0/5

Win Couples - Confirmed reviews ALL

Dear Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, The Management and Team Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 404 reviews 7.6/10 Location
  • 842 reviews 6.4/10 Room
  • 752 reviews 7/10 Service
  • 33 reviews 3.8/10 WiFi
  • 440 reviews 7.1/10 Beach
  • 348 reviews 4.4/10 Cleanliness
  • 275 reviews 5.3/10 Amenities
  • 262 reviews 7.3/10 Breakfast

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