Mercure Koh Chang Hideaway

Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 31 reviews

See on a map

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  31 reviews

TripAdvisor Rating  4.0/5  939 reviews

Good stay but should improve for cleanness in the room

Customer review rating 3.5/5

Theerawat Solo - Confirmed reviews ALL

Location and overall hotel service is good but need bit improvement in term of cleanness in room. I booked pool villa room no.1615 but I found some dust and waste in pool, there are some dirty in front of mirror and bath. Hot water not always working, it will hot in starting and after few minutes is not working and shower keep remaining only cool water, also in Jacuzzi bath is the same. Very good breakfast, as there are many variety menus with good quality.

Dear Theerawat krab, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Cosy and formal services

Customer review rating 5.0/5

Cake C. Solo - Confirmed reviews ALL

All of the services is make sense and formal. The staffs are nice and polite. The Atmosphere including staff, room and facility make me feel cozily.

Dear Khun Nakarin krab, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Too old rooms and food experience was also not good.

Customer review rating 0.5/5

Diwakar P. Families - Confirmed reviews ALL

Checked into room 1613 having a very old Lenin smell. after that changed to a new room. The food was also not good ordered burger was too soggy. the buffet was also with very limited options u can imagine dinner buffet without bread and many more khap.

Dear Mr.Diwakar P., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your kind understanding. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

My bad luck because of rain

TripAdvisor rating 4.0/5

jatupornt2022 Friends getaway - TripAdvisor review

Location is far from down town recommend to rent your own transportation but for me ok I like quiet place, room is nice and clean but when the day I stay it was so heavy rain couldn't have much activity

Dear Khun Jatuporn, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager

Great stay

Customer review rating 5.0/5

Salyn Families - Confirmed reviews ALL

Stay 3 nights at the hotel. We've received a great service from Staff(friendly and helpful. Food is also great too! Had a great time during the stay!

Dear Salyn, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

In partnership with TripAdvisor

Other web-users rate our hotel

  • 77 reviews 6.7/10 Location
  • 251 reviews 6.2/10 Room
  • 188 reviews 6.5/10 Service
  • 107 reviews 4.7/10 Cleanliness
  • 69 reviews 9/10 Breakfast
  • 64 reviews 4.5/10 Amenities
  • 59 reviews 4.9/10 Value

Powered by Trustyou