Mercure Serpong Alam Sutera

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Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 665 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

  • CIPAGANTI SHUTTLE:  BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS:-6.244335, 106.651789

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  665 reviews

TripAdvisor Rating  4.5/5  1,807 reviews

Good staycation

Customer review rating 4.5/5

Deddy Families - Confirmed reviews ALL

My family was enjoy when we vacation on mercure alam sutera hotel. Good facility especially the swimming pool. Enjoy and we still expecting to comeback next time.

Dear Mr. DEDDY S., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you and family back to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

good location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

quick and easy check in / check out helpfull staff / good services

Dear Mr. Slamet S., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Great Service, clean and spacious rooms, good food

Customer review rating 5.0/5

R. Friends - Confirmed reviews ALL

We had a fantastic experience at mercure alam sutera and was far beyond our expectations especially considering the price point (substantially cheaper than the mercure bsd but we enjoyed this 20 times more). The building itself is quite old but inside is well kept and renovated, rooms are spacious and clean and stunning view of the large pool. All the staff were very polite and helpful (tip go to reception to get free parking each time you need to leave) and the water was nice and hot, air conditioning nice and cool and water dispensers available around the hotel.

Dear Mrs. R., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera, especially for taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Jessica Uekermann General Manager

Good stay, great location

Customer review rating 4.5/5

Budi D. Families - Confirmed reviews ALL

Had a good vibe right from check in throughout the stay. The staffs are friendly, room is clean and comfortable. Location is great, close to shopping mall, restaurants and cafes.

Dear Mr. Budi D. S., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Lokasi strategis

Customer review rating 5.0/5

Nio Families - Confirmed reviews ALL

Enjoy hub hotel, very strategic location

Dear Mr. Eko S., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Customer review rating 5.0/5

Fellysiana Solo - Confirmed reviews ALL

Good stay, excellent service

Dear FELLYSIANA M., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

The room a little bit old, but the cleanlines is good, the staff are superb kind and active.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very good experience to stay and sure will be back

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your stay at our hotel Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

friendly staff service

Customer review rating 4.0/5

H. H. Business - Confirmed reviews ALL

- for meeting needs is quite fulfilled; - the atmosphere of the hotel is quite warm and pleasant

Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review, especially for choosing our hotel as your meeting place. I am very pleased to read your wonderful comments about how enjoyable your stay was because of our hospitality. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Good

Customer review rating 5.0/5

Ivan Families - Confirmed reviews ALL

Good

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive review with us. We are very pleased to know that our service had met your satisfaction. It will be more pleasurable for us to hear about what you like the most about our hotel, especially to know about what we can improve. Your kind review will be shared to the entire team as we believe this will encourage all the staffs in keeping up the great performance in the future. We are looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Nice staycation in Alam Sutera

Customer review rating 4.0/5

Sonny S. S. Families - Confirmed reviews ALL

At firsr, was booked for 2 nights for 2 rooms. 1 night for 2 rooms. Going there with family and parents and siblings. 1 room cancelled as can come to join. Mine was the 2 nights one, superior pool view. And use the upgrade voucher to bigger room. All process are smooth, Mr Deni help the process good. Even my parents and siblings on the next day also have smooth check in process, although i dont know which staff helped them. The stays are enjoyable, we are having fun, especially the kids.. thye love playing in the pool. Most facilities are in good care. Food although not much varieties, but all taste nice. Hope get more varieties food, especially in noodle as its only 1 type every breakfast.

Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your positive review. I am entirely pleased to read your comments, especially knowing that your stay and your parents was an enjoyable one. Your kind words will definitely be shared to the entire team, especially Deni at the Front Office department, as I believe this will encourage them in keeping up the great performance. My team and I surely look forward for a chance to be welcoming you back at the hotel on another special day, hopefully soon. Our best regards, Jessica Uekermann General Manager

Great service, spacious room, clean and strategically located across the shopping mall

Customer review rating 5.0/5

Marianne T. Friends - Confirmed reviews ALL

We had a really pleasant stay at the Mercure, staff are well trained, polite and went out of their way to accommodate our requests. Room is spacious and clean.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 4.5/5

S. Solo - Confirmed reviews ALL

I'm regular guest of Mercure hotel chain. I love the hotel ambience, the room decor is modern minimalist which is my favorite. The breakfast is good.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive review with us. We are very pleased to know that our service had met your satisfaction. It will be more pleasurable for us to hear about what you like the most about our hotel, especially to know about what we can improve. Your kind review will be shared to the entire team as we believe this will encourage all the staffs in keeping up the great performance in the future. We are looking forward to be welcoming you back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

good stay

Customer review rating 4.5/5

Dan Families - Confirmed reviews ALL

love the easter activity for children, everything was good.

Dear Mr. Daniel T., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Good location

Customer review rating 4.0/5

Jonsnow Families - Confirmed reviews ALL

Overall it was nice experience. The cleanliness of the pillows and bedsheets could be improved.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our linen and room cleanliness, please rest assured that the Housekeeping department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Slow Respond & Not Clear Information

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

WA Admin/ Reception slow respond and each of them have different information. Shower gel was empty in my room. House Keeping very slow, I need to wait almost 1 hour to have a refill of shower gel.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera. We are sorry that your stay did not meet your expectation. All of your concerns will be shared to the related department and we will surely take a proper measure to improve the quality of our service/ As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Thank you and best regards, Jessica Uekermann General Manager

Good and comfortable stay

Customer review rating 4.0/5

Ameehar B. Business - Confirmed reviews ALL

Front desk Dita was very friendly and helpful

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

fairly good stay

Customer review rating 3.5/5

Adiel Couples - Confirmed reviews ALL

nice and neat room, good breakfast

Dear Mr. Adiel C., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We appreciate you sharing your concerns with us and sincerely hope that we could have served you better. All of your concerns will be shared to the entire team, therefore they will be motivated to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Good stay

Customer review rating 5.0/5

Alexandra Business - Confirmed reviews ALL

Good service

Dear CATHY ALEXANDRA G., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. appreciate for your special mention to Our Concierge Mizan / who helped you a lot for arranged the taxi and handling the luggage, we will let him know for this positive comment. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Stay cation Hotel

TripAdvisor rating 5.0/5

fajaroktama TripAdvisor review

Hotel location closed living world mall alam Sutera. Just walk around 2 minutes from hotel. Helpfull and friendly staffs. Local menus at restaurant. Room clean and safety with health protocol. Recommended staycation hotel for family.

Dear fajaroktama, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with us. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality, Health protocol that we always implemented. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Good choice for business and family trip

TripAdvisor rating 5.0/5

fenty o Business - TripAdvisor review

good location, easy to go anywhere, nice clean and comfortable rooms. around the hotel many restaurants. I'm not worried about looking for a lot of food even in the current covid situation. recommended for business and family trips

Dear fenty o, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your experience at Mercure Serpong Alam Sutera. It was our great pleasure to have you staying with us. we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping activities is convenient for you. Thank you again for your kind words and your pleasant review of our hotel. Nothing makes us happier than to know that you will definitely come back. In the meantime, stay healthy and stay safe! Our Best Regards, Jessica Uekermann General Manager

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