Dear Mr. Liauw M. K., Thank you for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We are pleased to know that you found our hotel clean, comfortable, and well maintained. It is also wonderful to learn that our complimentary tuk-tuk shuttle service helped make your travels more convenient despite the location not being as strategic as you had hoped. We would like to extend our sincere thanks for recognizing Mr. Yod. We will be delighted to share your kind comments with him, as such recognition is always appreciated and motivating for our team members. At the same time, we appreciate your constructive feedback regarding room cleanliness, particularly in the bathroom area, room corners, and wardrobe spaces. Please be assured that your comments have been shared with our Housekeeping team to reinforce attention to detail and further improve our cleaning standards. We also thank you for your observations regarding our drinking water bottles. We regret that the taste of the water and the appearance of the bottle did not meet your expectations. Your comments have been shared with the relevant departments for review, as guest comfort and confidence in our sustainability initiatives are very important to us. Thank you once again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you back to Mercure Bangkok Makkasan for an even more comfortable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Josias L., Thank you for taking the time to share your feedback following your recent stay at Mercure Bangkok Makkasan. We are delighted to know that you had a comfortable stay and enjoyed both our service and the delicious food offered by our team. It is especially rewarding to learn that our cleanliness, WiFi, and sustainability efforts met your expectations, and that our team contributed positively to your overall experience. Your kind comments will be shared with our team as encouragement to continue delivering memorable experiences to all our guests. We truly appreciate your recommendation and your loyalty as an ALL – Accor Live Limitless Classic member. We look forward to welcoming you and your loved ones back for another enjoyable stay in Bangkok. Warm regards, Management Team Mercure Bangkok Makkasan

Yth. Bapak Fajar H. P. T., Terima kasih banyak atas ulasan yang luar biasa dan atas waktu yang telah Bapak luangkan untuk berbagi pengalaman menginap di Mercure Bangkok Makkasan. Kami sangat senang mengetahui bahwa Bapak menikmati lokasi hotel yang strategis, kebersihan kamar yang luar biasa, kenyamanan AC, serta sarapan yang enak. Kami juga merasa bangga membaca bahwa layanan antar-jemput kami menjadi salah satu pengalaman terbaik selama Bapak menginap, serta apresiasi Bapak terhadap pelayanan tim kami yang dinilai sangat memuaskan. Ucapan terima kasih Bapak kepada seluruh tim kami merupakan motivasi besar bagi para Heartists untuk terus memberikan pelayanan terbaik. Kami juga senang mengetahui bahwa Bapak merasa puas dengan pengakuan sebagai anggota ALL Gold, termasuk welcome drink, welcome amenity, serta peningkatan kamar yang diberikan. Terima kasih atas kepercayaan dan rekomendasi Bapak. Kami sangat menantikan kesempatan untuk menyambut Bapak kembali di kunjungan berikutnya dan memberikan pengalaman menginap yang sama istimewanya. Hormat kami, Tim Manajemen Mercure Bangkok Makkasan

Dear Mr. S., Thank you for sharing your feedback and for rating your stay a 9 out of 10. We’re delighted to hear that you enjoyed the service from most of our team members and had a great overall experience. However, we’re truly sorry to learn about the lukewarm water in the bathtub and the less-than-warm service you experienced at breakfast. Please accept our sincere apologies for these lapses. Your comments have been shared with the relevant departments to ensure immediate improvements. We appreciate your constructive feedback and hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future. Warm regards,

Adi Kiswoyo J. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bangkok Makkasan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami,