Dear Julien L., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Christophe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Poppy Guest Service Supervisor

Dear Baptiste L., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Sylvain, Merci beaucoup pour votre merveilleux commentaire. Nous sommes ravis que vous ayez apprécié le cadre paisible du parc, la piscine, le petit déjeuner ainsi que notre restaurant. Toute l’équipe vous remercie également pour vos gentils mots concernant l’accueil et le service. Ce sera un plaisir de vous recevoir à nouveau lors d’un prochain séjour. King regards Poppy Guest Service Supervisor

Dear Richard, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. Your comments regarding the exterior condition of the building, the room view, and the maintenance issues in the bathroom are concerning. This is certainly not the standard we aim to provide, and we will address these points with our maintenance team as a priority. We also regret that you found the room temperature difficult to manage and that the restaurant atmosphere, as well as the breakfast offering, did not meet your expectations. Your observations are valuable and will be shared with the relevant teams to ensure improvements are made. Finally, we sincerely apologise for the level of service you experienced. Providing a warm and welcoming atmosphere is very important to us, and it is disappointing to hear that this was not reflected during your stay. We truly appreciate your feedback as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Poppy Guest Service Supervisor

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Poppy Guest Service Supervisor

Dear Mr M., Nous vous remercions d’avoir partagé votre expérience et sommes heureux que vous ayez apprécié notre emplacement, notre piscine et l’accueil de notre équipe. Nous sommes toutefois désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes, notamment l’insonorisation des chambres, le confort de la literie, le petit déjeuner et la disponibilité des capsules de café et biscuits. Vos remarques sont précieuses et ont été transmises à nos équipes afin d’améliorer nos prestations. Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante. Cordialement, Poppy Guest Service Supervisor

Dear Laurent B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Nicholas I., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear ludovic d., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear s b., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear christophe b., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Caline, Thank you for your feedback. We’re sorry to hear that the lack of air conditioning and the window design affected your comfort during your stay, especially in warmer weather. We understand how important a restful environment is and are actively exploring options to improve cooling in our rooms. Regarding the disturbances during your late check-out, we sincerely apologise for the inconvenience caused. This is not the experience we aim to provide, and we will be reviewing our housekeeping procedures to ensure that guests’ preferences are fully respected moving forward. We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards,

Merci beaucoup pour votre merveilleux avis ! Nous sommes ravis d’apprendre que vous avez bénéficié d’un excellent accueil et que nous avons pu pleinement répondre aux besoins de votre fils avec son fauteuil roulant. Nous sommes également ravis que les chambres communicantes aient répondu à vos attentes et que vous ayez trouvé notre emplacement pratique pour visiter le château de Leeds. Nous nous excusons sincèrement pour le temps d’attente prolongé pendant votre expérience culinaire. Un retard d’une heure, même pour des plats simples comme les hamburgers et la salade César, est inacceptable, et nous comprenons votre frustration. Nous aborderons ce problème avec notre personnel de cuisine et de service afin d’éviter de tels retards à l’avenir. Nous vous remercions de nous avoir porté ce point à notre attention, car cela nous aide à identifier les domaines dans lesquels nous pouvons nous améliorer. Nous espérons que malgré le retard du repas, vous et votre famille avez passé un séjour agréable. Nous sommes impatients de vous accueillir à nouveau et de vous offrir une expérience encore meilleure la prochaine fois.

Merci d’avoir séjourné récemment parmi nous ici au Mercure Maidstone Great Danes, c’était un plaisir de vous accueillir L D.. Merci également pour vos commentaires, ils sont grandement appréciés et nous transmettrons vos commentaires concernant les domaines qui vous semblaient insuffisants, en particulier les commentaires sur la salle. Toutes mes excuses que vous vous êtes senti déçu de votre séjour. Ce n’est pas ce que nous recherchons, ni l’expérience que nous souhaitons à nos clients. Nous espérons cependant que vous reviendrez à l’avenir et à ce moment-là, permettez-nous de nous racheter, de rendre votre prochain séjour ici plus 10/10 et nous attendons avec impatience une telle occasion. Merci encore de votre séjour, Steve W Superviseur du service à la clientèle