Novotel Londres Excel 4 étoiles

Dear Louise M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK Operations Manager

Dear 389nithyag, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had an excellent experience and that your stay exceeded your expectations. It's fantastic to know that our hotel's location played a significant role in enhancing your visit. Being situated near the tube station and in close proximity to London City Airport allows for convenient transportation options, making it easier for our guests to explore the city and travel to and from the airport. We're glad this aspect contributed positively to your stay. We're also delighted that you found your room to be comfortable and clean. Maintaining high standards of cleanliness and ensuring our guests' comfort is of utmost importance to us. Your positive comments regarding the availability of amenities are greatly appreciated as well. Moreover, we're extremely proud of our kind, helpful, and pleasant staff. Emmanuella, in particular, went above and beyond to make your stay exceptional. We will pass along your kind words to her and the entire team, as they strive to provide exceptional service to all our guests. Once again, thank you for choosing our hotel for your stay, and we truly appreciate your glowing review. We hope to have the pleasure of welcoming you back in the future for another outstanding experience. Warm regards, Saira CIELOSZYK Operations Manager

Dear ibrahimb157, Thank you for the top-notch review of our hotel! We're delighted to hear that you enjoyed your stay and would highly recommend us. Our prime location near the metro station makes it convenient for our guests to explore the area, and we're glad it added value to your stay. Our staff, especially Emmanuella, provided you with a warm and caring service, and we'll be sure to pass along your appreciation. We're pleased that you found our spacious and well-equipped rooms, along with the high-quality bedding, comfortable. Our breakfast selection met your expectations with its plentiful and varied options. Thank you for recommending our hotel. We appreciate your kind words and hope to welcome you back for another exceptional stay. Best regards, Saira CIELOSZYK Operations Manager

Dear Marie-Laure M., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are actively reviewing your feedback in relation to our pricing, and bar services to improve for our future offerings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saira CIELOSZYK Operations Manager

Dear Jerome S., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK Operations Manager