Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 618 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  618 reviews

TripAdvisor Rating  3.5/5  701 reviews

2 NIGHT STAY BEFORE CHRISTMAS. GOOD LOCATION

TripAdvisor rating 4.0/5

Plymouth2007 Couples - TripAdvisor review

Friendly welcome. As we are Silver All Accor Members we received a complimentary upgrade to Room 423 which is a Privilege Room facing the river. Room was huge, quiet with a large comfy bed, coffee machine, bathrobes and slippers. Shower was good. Location perfect for bars/restaurants, shops etc and for Inverness Train Station, less than a 10 minute walk. Would stay again if in Inverness

Tired and worn out, in need of repairs and renovation

TripAdvisor rating 2.0/5

Valka2016 TripAdvisor review

Really tired and “broken down” hotel. Very odd smell in the basement of the hotel as you enter from the car park that is also present in the reception. The reception area was also freezing and dimly lit, giving it a strange feel. The bathrooms off reception also did not work properly (unable to flush toilets). Our room had a very overwhelming smell of bleach, to the point it was stinging our eyes. The pool table and cues were damaged, requiring us to lift the table for it to work properly. Staff had no coins to offer guests to exchange to be able to to play. It felt at times there was no senior staff present and hotel was being managed by very junior staff. Overall it feels as though the hotel could do with some upgrading and care.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Well located

Customer review rating 4.5/5

Angela Business - Confirmed reviews ALL

Nice room with a good view over the river. Decor could do with refreshing but clean and tidy. Lovely big walk in shower. Staff all really helpful. I especially liked the magnifying mirror in the bathroom.

Well located

Customer review rating 3.5/5

Cw Business - Confirmed reviews ALL

Well located room small double, lifts work well and staff are helpful. No gym as advertised on the website which was disappointing and restaurant very busy unable to get table on my first night out of 3 due to an event taking place.

Dear Colin We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jason McLeod Operations Manager

No Hot water in the room

Customer review rating 3.0/5

Alan Business - Confirmed reviews ALL

I was staying in Inverness for a Christmas works function on the 14th. The room was very pleasant and clean, service was excellent at reception. When I went to use the shower in the morning there was no hot water it was stone cold. i was disappointed with this as i was limited for time in the morning and it wasn't something i was expecting to have to deal with. I have had to score down based on this basic function, otherwise it was a pleasant stay at the hotel and the room was excellent standard.

Dear Alan Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 948 reviews 8.8/10 Location
  • 1,318 reviews 6.1/10 Room
  • 1,321 reviews 8.6/10 Service
  • 64 reviews 1/10 WiFi
  • 695 reviews 3.5/10 Comfort
  • 527 reviews 8.5/10 Breakfast
  • 415 reviews 6.5/10 Cleanliness
  • 307 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.