Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Inverness Hotel - Image 1
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  609 reviews

TripAdvisor Rating  3.4/5  766 reviews

Customer review rating 3.0/5

Kiran S. Couples - Confirmed reviews ALL

Great for a city break, centrally located. The hotel smells old & dusty, could do with a complete renovation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Stuart W. Business - Confirmed reviews ALL

Room, curtains did not pull properly. Shower was leaking, part of shower fitting coming off wall.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Worst experience till date in Mercure Hotels

TripAdvisor rating 1.0/5

loverlovey TripAdvisor review

I had a very disappointing stay at this hotel. One of the rooms we were initially given had an electrical short circuit, which was quite concerning from a safety perspective. I was then moved to another room, but it was clearly of a lower grade and not an acceptable replacement. The room was extremely small with no locker provided. Lighting was very poor, making the space feel even more cramped and dark. The bathroom had plumbing & drainage issues, whole water from bath came outside due to water logging and there wasn’t even a basic tissue box available. The shower was so small you can't take even a basic bath properly. To make matters worse, the carpet in the room had a strong unpleasant smell since the water came out from washroom to the room but no one bothered to fix it, clean it. The lighting in washroom was so so so less that you can't even see your face clearly. Overall, the experience was uncomfortable and far below expectations. I would not recommend this hotel unless significant improvements are made.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin General Manager

Customer review rating 4.5/5

Polland B. Business - Confirmed reviews ALL

Comfortable room,great facilities and great helpful staff and ideally located on the banks of the river ness

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Good room but needs tweaking

TripAdvisor rating 3.0/5

Venture14873651086 TripAdvisor review

Noisy room needs soundproof windows. We stayed here yesterday the room was so noisy from outside i couldnt sleep nice hotel but windows need soundproofed Would stay again if room 308 gets soundproofed windows and plugs by bed

Dear Guest Thank you for taking the time to leave us a review, we really appreciate your constructive feedback, and your points have been taken onboard. Kind Regards Fraser Peterkin

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Other web-users rate our hotel

  • 1,101 reviews 8.6/10 Location
  • 1,439 reviews 6/10 Room
  • 1,379 reviews 8.4/10 Service
  • 29 reviews 2.8/10 WiFi
  • 781 reviews 4.1/10 Comfort
  • 622 reviews 8.7/10 Breakfast
  • 467 reviews 6.4/10 Cleanliness
  • 336 reviews 5.1/10 Vibe

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