Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 924 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  924 reviews

Customer review rating 4.0/5

Christine L. Friends - Confirmed reviews ALL

Wonderful staff in all areas, the food was good as are the public areas. The rooms are now very tired especially the bathrooms. The telephone did not work in my room and I could not contact friends in another room as they had no mobile reception

Dear Christine L., Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant and comfortable stay and that our team made such a positive impression. It's also wonderful to know you enjoyed the food and our public areas. We appreciate your comments regarding the condition of the bedrooms and bathrooms, and we understand how the tired décor may have impacted your experience. We are also sorry to learn that the telephone in your room was not working and that mobile reception issues made it difficult to contact your friends during your stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Reception Team

Customer review rating 3.0/5

Maurice S. Couples - Confirmed reviews ALL

Comfy hotel but room needs updating as a bit shabby and smelt of dog which i was unaware we're allowed otherwise would of insisted on pet free room

Dear Maurice, Thank you for sharing your feedback regarding your recent stay at the Mercure York Fairfield Manor Hotel. I am glad to hear that you had a pleasant stay overall and found our hotel comfortable. However, I am incredibly sorry for the disappointment regarding the condition of your room, specifically the pet odor. While we do welcome pets at our hotel, we maintain strict cleaning protocols for our dog-friendly rooms and always aim to accommodate guests who prefer an entirely pet-free room when notified. I have shared your comments directly with our housekeeping management team to ensure our deep-cleaning standards are thoroughly reviewed and enforced. Your feedback regarding the updates needed for the room is also appreciated, as it helps us identify where we can refresh our guest experience. We hope to have the opportunity to welcome you back in the future to provide you with a seamless and completely fresh stay. Warm regards,

Customer review rating 3.5/5

Robert P. Solo - Confirmed reviews ALL

Staff were friendly and it was a good sized room with all amenities I needed. Only criticisms are that decor in room was a bit tired and food in restaurant was average.

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure York Fairfield Manor Hotel. I am delighted to hear that you had a pleasant stay and found our manor house to be a great base for exploring the historic sights of York and the beautiful surrounding countryside. It is wonderful to know that our team made a great impression with their friendly service, and that you enjoyed your spacious, well-equipped room. I also appreciate your constructive notes regarding the room decor and the restaurant dining. We always want our guest experience to feel fresh and high-quality, so your feedback about the room updates and the food has been shared directly with our property management and culinary teams to help us improve. We would love the opportunity to welcome you back on your next trip to North Yorkshire and provide you with an even better experience. Warm regards,

Customer review rating 5.0/5

Ian E. Couples - Confirmed reviews ALL

The staff are wonderful Laura has been especially kind over our stays along with Ush & Emily on reception. The rooms are spotlessly clean, yes a jit jaded but very comfortable. The food quality is excellent.

Dear Ian E., Thank you for taking the time to share such a wonderful review. We are absolutely delighted to hear that our team helped make your stay such a positive experience. Your kind comments about Laura, Emily, and Ush are truly appreciated, and it was a pleasure to look after you during your visits. We are also pleased to know that you found the rooms spotlessly clean and comfortable and that you enjoyed the quality of the food throughout your stay. While we appreciate your observations regarding some areas of the hotel, we are delighted that the warmth and hospitality of our team stood out and made your experience memorable. Thank you once again for your lovely feedback. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel for another enjoyable stay. Kind regards, Reception Team

Customer review rating 4.5/5

David T. Couples - Confirmed reviews ALL

Lovely staff, but the room we stayed in 413 though very large was in need of an up grade particularly the bathroom.

Dear David T., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our location and found our team to be extremely helpful throughout your stay. Providing friendly and attentive service is something we take great pride in, so it is wonderful to know that our staff helped make your visit enjoyable. We also appreciate your comments regarding Room 413. While we are pleased that you found the room spacious, we are sorry to hear that the bathroom did not meet your expectations. Your feedback regarding the need for upgrades has been noted and shared with the relevant team as we continue to review improvements across the hotel. Thank you once again for your valuable feedback. We hope to welcome you back to Mercure York Fairfield Manor Hotel in the future. Sincerely, reception team

Other web-users rate our hotel

  • 917 reviews 9.3/10 Location
  • 1,960 reviews 5.9/10 Room
  • 1,871 reviews 9.2/10 Service
  • 42 reviews 3.9/10 WiFi
  • 856 reviews 8.7/10 Breakfast
  • 722 reviews 5.8/10 Vibe
  • 697 reviews 6.8/10 Cleanliness

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