Mercure Edinburgh City Princes Street Hotel 3 stars
Customer review rating (ALL Rating) 4.1/5 1,247 reviews
Mercure Edinburgh City Princes Street Hotel
EH2 2DG EDINBURGH
Page out of
320 m / 0.2 mi 50 min walk
Int. airport 1 - full name
12.87 km / 8 mi 25 min drive
Int. airport 1 - IATA code
12.87 km / 8 mi 25 min drive
Check-in from - Check out up to
Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.
Page out of
Our guest reviews
100% genuine reviews from our guestsFind out more
Two Nights Stay
TripAdvisor rating 4.0/5
carleyemma91 Families - TripAdvisor review
Stayed here for two nights in September, it was cheaper to book directly than using booking.com. In terms of location it’s incredibly central, just across the road from Edinburgh Waverley station, however for subsided parking you need to park at the Omni car park which is around a ten minute walk away. It is right on Princes street which is where there’s a lot of shops and it’s a short walk to the Royal Mile. The communal areas of the hotel, including the bar/restaurant are lovely and kept to a really high standard. The rooms themselves are a little tired and although they’re clean could benefit from being brought up to the standard of the rest of the hotel. We had breakfast included and that was lovely. Would definitely stay here again on a future visit.
TripAdvisor rating 5.0/5
malinka99 Families - TripAdvisor review
My mother and I began our first trip to the UK in Edinburgh. We stayed two nights at the Mercure Edinburgh City Princes Street Hotel. The location is directly across from Scott Monument and is perfectly situated for easy access Edinburgh Castle, the Royal Mile, Palace of Holyrood, Our room was very comfortable and had a view of the city facing the castle. The buffet breakfast was great and had many options to choose from. We thoroughly enjoyed our stay and would highly recommend this hotel.
Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I am delighted to see that you enjoyed our central location excellent room. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Anna Guest Services Manager
Dated, just not good enough
TripAdvisor rating 2.0/5
GrantV717 Business - TripAdvisor review
Central location. Comfortable bed and good pillows. Thats the good bit. Otherwise it's like walking into a time warp back to 1973. Bathroom was awful, tired, dirty paint, black mould around the bath. Stains on the grey lino floor which looks like it was left over from a hospital refit. Bedroom furniture would have been dated in the 80s. I travel to Edinburgh regularly. This was my first and last stay at the Mercure. There are so many better options.
Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Anna Guest Services Manager
Truly fantastic hotel!!!
TripAdvisor rating 5.0/5
tracywS3528VO Friends getaway - TripAdvisor review
Can't say enough about this stay....Great location for seeing all of Edinburgh. Superior rooms. Lovely atmosphere and quirky artwork. Super friendly staff! The breakfast choice is incredible too. All round beautiful stay at this wonderful hotel. Can't wait to visit again 👍
Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. We are very lucky to have such great team members here at Mercure Edinburgh City who all care passionately about providing fabulous service to our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anna Guest Services Manager
TripAdvisor rating 1.0/5
grace w Families - TripAdvisor review
The only good thing we can say about this hotel, is the location. In the heart of edinburgh with waking distance from nearly everything. Parking was off site, 10 mins walk, with a 15 pound ticket per night with a validated ticket from the hotel. Prior to check in, there was no street frontage, drop off or loading zone to unpack luggage. Had to park in a paid parking location around 1/2 mile walk with all luggage around the corner. No cooler or heater in the rooms meaning we had to open our windows, but this was so so loud all night long. No sleeping because of ambulances, trams, and yelling all night. The state of the bathroom, was atrocious. Shower heads were leaking, mold all over, and soap bottles falling off the walls. Everything requires repair and maintenance!
Dear Grace, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Anna Guest Services Manager
In partnership with TripAdvisor