Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,034 reviews

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Mercure Bradford Bankfield Hotel - Image 1
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Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,034 reviews

TripAdvisor Rating  3.5/5  1,162 reviews

Not quite to standard

Customer review rating 3.5/5

Johnnf Families - Confirmed reviews ALL

Had an overnight stay. Not really to Mercure standard. Very pleasant young woman on reception, and the barman. But the building needs a thorough refurbishment. So many things in the room not quite right. Restaurant food terrible - the full menu was not available and what came was very poor.

Dear John F., We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

A pleasant stay

Customer review rating 4.0/5

Philip Solo - Confirmed reviews ALL

Generally fine, though the decorative order was a little scruffy in places

Dear Philip, Thank you so much for your wonderful feedback! We're thrilled to hear that you really liked your experience at Mercure Bradford Bankfield Hotel and that you're planning to return in the future. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We can't wait to welcome you back for another fantastic stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Looking forward to seeing you again soon at Mercure Bradford Bankfield Hotel! Warm regards, Reception Team

Noisy and dirty

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Paper thin walls, rooms too warm and carpets are very dirty and worn

Hi, Thank you for sharing your feedback regarding your recent stay at Mercure Bradford Bankfield Hotel. We genuinely appreciate hearing from our guests as it helps us to continuously improve our services. I'm sincerely sorry to learn about the issues you encountered during your stay. Please know that we take your comments very seriously, and I will personally address these concerns with our management team to ensure that corrective measures are taken promptly. We understand the importance of providing comfortable accommodations for our guests, and we apologize for any inconvenience caused by the paper-thin walls, warm rooms, and the condition of the carpets. Your feedback will be instrumental in guiding our efforts to enhance the overall guest experience. If there's anything else you'd like to share or if you have any further questions or concerns, please feel free to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to make things right for you. Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future and provide you with a much-improved experience. Warm regards, Reception Team

Good value

Customer review rating 4.5/5

John B. Families - Confirmed reviews ALL

Problems were sorted satisfactorily. The hotel provides good value for money. The staff were helpful.

Dear John, We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

Staff training

Customer review rating 2.5/5

M T. Couples - Confirmed reviews ALL

There appeared to be only three members of staff on duty when we arrived, one of these being in the kitchen, therefore only two customer facing staff I advised that I wished to pre-book dinner using my Tastecard benefit. Neither of the staff had any knowledge of the scheme but were very helpful trying to find details. The Receptionist telephoned the Manager who also claimed to not know about the scheme and entitlement. The outcome was that I was not able to access my benefit

Dear M Thompson, Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. I will personally look in to this matter as a matter of urgency as to why you were not able to utilize your benefit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Again my humble apologies. Sincerely Mark Gaskin General Manager

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Other web-users rate our hotel

  • 315 reviews 9.4/10 Location
  • 1,177 reviews 5.4/10 Room
  • 964 reviews 8.4/10 Service
  • 11 reviews 7.8/10 WiFi
  • 513 reviews 4.8/10 Cleanliness
  • 329 reviews 8.1/10 Breakfast
  • 314 reviews 5.4/10 Food
  • 266 reviews 4.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.