Mercure Hull Grange Park Hotel

Mercure Hull Grange Park Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 705 comentários

Hotel ALLSAFE. Aprovado

Mercure Hull Grange Park Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Nossas acomodações

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst browsin g the morning papers or flicking through complimentary magazines.

Localização do hotel

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

Fax: +44 161 388 0915

  • WILLERBY BUS STATION:  WILLERBY BUS STA

  • De avião

    HUMBERSIDE A 28,97 km / 18 milhas

  • De trem

    HULL A 9,17 km / 5,7 milhas

GPS:53.766179, -0.452092

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

THE BRASSERIE Foto não contratual

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Avaliações dos nossos hóspedes para
Mercure Hull Grange Park Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  705 comentários

Classificação no TripAdvisor  4.0/5  1.263 comentários

Certificado de excelência 2022

Good stay -, comfortable room, helpful staff

Classificação TripAdvisor 4.0/5

BoardingPass303812 Avaliação certificada TripAdvisor

Mercure have extensively refurbished this hotel. We had a good stay and the staff were all very helpful and friendly. The breakfast buffet was good offering a wide variety of food, cold and hot. There is a supermarket complex closeby and the hotel has nice grounds plus parking space.

a wekend in the life

Classificação TripAdvisor 4.0/5

johnsonpeter765 Avaliação certificada TripAdvisor

The hotel was very clean, the serve yourself breakfast had a really good selection of food and drink and tasted and looked great. I would stay again. I was a little disappointed as the new that there were 2 of us staying for 2 nights but only milk, coffee tea, shampoo etc enough for 1 person for 1 night. If I return, I will take my own stuff just in case. But very good value. Oh! the beer was not any good, had bottled

Comfortable stay

Classificação TripAdvisor 4.0/5

Geoff H Avaliação certificada TripAdvisor

Visited son and family in nearby Cottingham for a few days after Christmas. As usual stayed at Mercure Grange Park. Enjoyable stay but welcome not as warm or helpful as normal. Rooms clean and comfortable. Good buffet breakfast. Will come back for next visit to son.

Niece

Classificação TripAdvisor 5.0/5

julianfamily2021 Avaliação certificada TripAdvisor

Pleasant and welcoming atmosphere. Staff were helpful. Food and service excellent. Location quiet and handy for city and Beverley. Room was spacious,clean and had all the necessary amenities I needed.

Dear Mr and Mrs Julian and Family Thank you for your kind review. I am very pleased to read the nice things you have to say about your stay. Looking after people and helping them have a good time is what motivates the team each and every day. Best wishes David

Lovely stay

Classificação TripAdvisor 4.0/5

garyjones63 Avaliação certificada TripAdvisor

Stayed hear a few times over the last few years and once again not disappointed. Reception staff very welcoming, dinner and breakfast excellent, perfect location and staff all very professional and pleasant, rooms in need of a refurbishment but perfect for a 2 night stay and the price. We got a 2night stay with dinner on first night and breakfast on both mornings for 160 excellent value. Already planning our next visit.

Dear Gary Thank you for your review. I am very pleased you had a lovely stay and are already planning your return! We have a super team at the hotel and I am very pleased looked after you so well. Best wishes David

A bit isolated, but welcoming

Classificação TripAdvisor 4.0/5

Russell G Avaliação certificada TripAdvisor

During my stay the wind and rain were more or less incessant. The hotel offered a place to get dry, though it was not especially warm during a couple of cold days in August. Although the hotel appears to be close to a major road, there is no problem with noise. Several large supermarkets are within walking distance, but it's quite a distance to a place with a selection of restaurants. The bar was fine, the restaurant good (but with limited choices). Breakfast was served cold in a bag. I did not go for a stroll around the hotel grounds. No doubt the experience would have been very different if the weather had been more pleasant.

Dear Russell Thank you for your review and I am pleased you enjoyed your stay The hotel reopened on the 1st August and our approach has been to open up our services in our gradual way so we can focus on them ensure we are doing so in a safe way. We are now serving breakfast in our restaurant and it is an At Seat concept with the continental selection served from a trolley and the cooked served plated both to guests tables. Our restaurant menu has been reduced but we will soon be extending it so a full offering is available Kind regards David

Lovely grounds just a bit tired

Classificação TripAdvisor 3.0/5

Lozza105 Avaliação certificada TripAdvisor

Firstly the hotel is set in lovely grounds and not far from popular places. The hotel is a little tired and the bedrooms need a reburbish. We booked on an offer of new opening due to Covid. The Mercure website promised us two nights bed and breakfast with one night evening meal, we Were also promised, slippers, robes and newspapers. What we got was a bag breakfast and what I would call a snack evening meal. I.e burger or pizza. We never received robes or slippers or newspapers which is what we upgraded to. This was definitely misrepresented by Mercure and we needed up paying more than we would have had we paid for our meals? Once this hotel is back up and running on all cylinders because of its location I would stay again as the staff are very friendly and the bed was very comfortable.

Dear Lozza Thank you for your review. When we reopened the hotel we could have done a better job of communicating the measures we put in place to ensure covid safety and I apologise that we did not get this communication right. We have now been open for six weeks and most of our services are now open, although operating differently to ensure covid safety. Please contact me direct at the hotel before your next stay so I can personally ensure you have an excellent stay Kind regards David

BILLYS

Classificação TripAdvisor 4.0/5

bmack1873 Avaliação certificada TripAdvisor

have nothing but positive feeling for my stay at this hotel, all hotel staff that i spoke to were exceptionally polite in every aspect to my requests, the location was great not to far away from Hull town centre

Dear Billy Thank you for your review. We have a lovely team and I am very pleased you were impressed by their politeness. Kind regards David

Weekend break

Classificação TripAdvisor 3.0/5

230keithl Avaliação certificada TripAdvisor

The hotel was chosen to facilitate visiting a part of GB that we had not previously visited. We took the opportunity to visit Hornsea & Cleethorpes in addition to the retail centre of Hull. Because of walking difficulties we requested a ground floor room or one near to a lift - perhaps mindful of a large social evening being held at the hotel during our stay we were provided with a large room (201) within the converted roof space at second floor level that was close to the lift. Unfortunately the lift broke down during the stay but this was not the fault of the management. The room itself was good but with more forethought could have been excellent. Why have a king size bed fitted within a headboard and side shelf designed for a super king/queen size bed. The absence of power sockets next to the bed was frustrating. A large, modern shower room had a non-operative heated towel rail - this left the room very cold until a fan heater plugged in within the bedroom made the room temperature more comfortable. Whilst electrical heating equipment should not be used in such manner for H & S reasons we were at least able to continue using the room at our own risk. I understand from staff that all towel rails are presently decommissioned so 0 marks for failure to introduce a permanent alternative. The hotel has previously benefited some 20 years+ ago from considerable investment to create the present level of facilities now enjoyed by guests and outside individual or corporate bodies. Sadly this level of investment has not been matched by ongoing levels of care and maintenance externally - rotted joinery and bare or flaking paintwork surfaces could be seen in several locations. However, maintenance of the grounds and associated planting was to a good standard. We did not use the restaurant - the menu looked expensive for the food on offer. Our breakfast experience varied considerably. Whilst the overall variety of food was adequate for a 3* hotel I found the absence of scrambled egg the first two mornings somewhat disappointing. I was told that only fried eggs were available. A large number of guests appeared to stay over the Saturday night function so this ensured that food dishes for the sunday breakfast were continually being refilled - so the food was hot and fresh. Nobody appears to have told the breakfast chef that the hotel was nearly empty - so dishes were filled only to be left to become overcooked and generally past their best. Overall could do better.

Dear Keith L Thank you for your review You have given some really constructive feedback especially about coat hangers and power sockets next to headboard. This we will look at next session of refurbishment. We did take your comment onboard about lack of heating in Room 201 bathroom. We have installed a new and functioning heated towel rail in there. The hotel did get refurbished in 2016/2017 involving meeting space and bedrooms, however in our business we have to consistently improve to keep up. Thank you again for staying with us and we hope to see you in the near future. Many thanks Sandeep

5* service in a nice hotel

Classificação TripAdvisor 5.0/5

suet385 Avaliação certificada TripAdvisor

Many thanks to Jeff for making a standard stay a great stay. Upgraded on booking - to a quiet room at the back of the hotel. Good nights sleep - nice bed Spa area good - but could do with a refurbishment of changing facilities. Will be back when we are next in the area.

Dear Suet385 thank your for your kind review. Jeff is indeed an asset to our business. We look forward to welcoming you when you return to the area. best wishes Sandeep

In desperate need of renovation

Classificação TripAdvisor 2.0/5

Experience167870 Família - Avaliação certificada TripAdvisor

We had four rooms for two nights. The issues we encountered were; black mould on the windows, missing toilet seat, bathroom doors not closing, falling down curtains, lights not working, dirty, grubby furnishings and cups, paper thin walls... and mattresses where even the children could feel the springs. We would not recommend this hotel nor would we return.

Dear Experience167870 thank you for your feedback. Apology for your stay. So sorry that we were not able to resolve this while you were onsite. We would have loved that opportunity to turn around your experience. kind regards

new years break at hull

Classificação TripAdvisor 3.0/5

michaelpayne43 Couples - Avaliação certificada TripAdvisor

the hotel check in was good but although we had a privilege room there was little cloths storage with no draws or wardrobe just a very short rail behind the mirror otherwise the room was good with a fridge. the bathroom was poor with a cracked sink. the restaurant was good with an excellent breakfast and evening meal and the staff were very helpful.

Dear michaelpayne43 Thank you for your feedback. We agree with your comments about our bathroom. Hopefully that has not detracted from an otherwise good stay. kind regards Sandeep

Christmas stay

Classificação TripAdvisor 4.0/5

Adventurer524803 Couples - Avaliação certificada TripAdvisor

My husband and I stayed over Christmas - we really just wanted a bed as the family don't have room to put us up. The Mecure served this purpose brilliantly. The rooms were clean and well appointed. Breakfast was great and the staff were cheerful, despite working over Christmas. My husband used the swimming pool complex and reported a few issues with maintenance there. Overall the hotel did what we wanted it to do!

Dear Adventurer524803 Thank you for your review. We have noted your comments about maintenance in our health club kind regards Sandeep

Great Hotel , Great Staff and Pet Friendly Too!

Classificação TripAdvisor 5.0/5

VixBrough Solo travel - Avaliação certificada TripAdvisor

I stay here one or two nights most weeks, as I find it the best hotel in the area when it comes to pet friendly and value for money. All the staff are welcoming, helpful and efficient. In particular, I’d like to mention Jeff Cave, Sally and Maria for always being so pleasant and helpful and making me and my Boxer dog, Sam, feel so at home. The rooms are spotless, spacious, tastefully decorated, and well-furnished and the beds are very comfortable. The heating is good and there are excellent blackout curtains with fixed outer edges to prevent light creeping in at the sides. The lounge areas and bar are cosy and relaxing and the leisure facilities are excellent. In addition, the gardens and grounds are lovely…. wonderful when you travel with your dog!

Dear VixBrough, Thank you for your wonderful review. It is always an absolute pleasure to see you and Sam. I know Sally and Marie will be as delighted a myself to have been mentioned. Kind regards Jeff

I booked a family room ..but doubled book so only had double room I asked for bed in room for my son extra not good I

Classificação TripAdvisor 3.0/5

craig c Família - Avaliação certificada TripAdvisor

Family room I booked but got double room not nice I had to ask for extra bed ..tom was help full but not good why there double booked I don't know but hotel was ok and relaxing but was not happy about room

Dear craigcrompton1, I am sorry there was an issue with the room you booked, it is not something we like to happen but errors do occasionally occur. Kind regards Jeff

A short stay in September

Classificação TripAdvisor 4.0/5

TheDirger Solo travel - Avaliação certificada TripAdvisor

I used the Mercure as a base for a motorcycling holiday. I have stayed there before with my family. I am a coeliac so was very interested to see how the hotel fared in catering for my dietary needs. They did have gluten free bread for toast for breakfast, by no gluten free sausages. I are out mostly, but did eat in the brasserie restaurant one evening. Although there were some items marked as gluten free none appealed. Of the 3 options I asked about (burger, chicken tikka masala or rib eye steak) only the rib eye came close. I ended up with a meal consisting of steak, new potatoes and green vegetables with no gravy or sauce, so very dry and bland. Their was no point in trying to eat there on other nights as I had already had the only option.Very disappointing.

Dear TheDirger, I am sorry that you feel we could not adequately meet your dietary requirements. Obviously, we all have different tastes and it does sound as if we tried to accommodate you. Kind regards Jeff

Another nice stay at Mercure Hull

Classificação TripAdvisor 4.0/5

ian y Negócios - Avaliação certificada TripAdvisor

Good location near Hull. Warm welcome by reception team. rooms well equipped and clean and most of all soundproofed. Nice evening meal and breakfast. Leisure area adequate. Well priced 2 night stay Would recommend if travelling in the area. .

Dear ian y, Thank you for a lovely review. I hope we can welcome you back soon. Kind regards Jeff

Mercure Grange Park

Classificação TripAdvisor 4.0/5

Knavesmire2014 Solo travel - Avaliação certificada TripAdvisor

I had a pleasant stay at this hotel which was comfortable and in an ideal spot for my needs.(My husband was in the hospital a mile away) The staff were very friendly and helpful and the gardens were an enjoyable area to relax in.

Dear knavesmire2014, Thank you for the lovely review, I hope you husband is recovering well. Kind regards Jeff

Good alround experience

Classificação TripAdvisor 4.0/5

podbuddies Couples - Avaliação certificada TripAdvisor

We enjoyed our stay very much the only downside was a wedding on the ground floor of the same wing as our room. It was a warm evening so the doors were open but the music was so loud ! For heaven's sake it was a wedding in a hotel not a night club ,no consideration was made for paying hotel guests. Spa was very enjoyable and the restaurant staff were very obliging even though extra busy with a coach party.

Pleasant stay. Nice hotel and staff.

Classificação TripAdvisor 4.0/5

Paul H Negócios - Avaliação certificada TripAdvisor

The hotel itself is nice. Rooms very clean. Breakfast was fine. Check in and out took a while. Pleasant bar area. The corridors, lift and staircases are very dated and must be due a refurbishment soon. My room 149 was on a corner and very nice. Very comfortable bed.

Dear Paul H thank you for your feedback best wishes

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