ibis Wakefield East-Castleford

Arrived and went to the room. On entering the room I noticed the wall lights didnt work, i checked and there was no bulbs in them so I left the main ceiling lights on. My friend and I were in the room for about 45 minutes and there was a loud bang and we were sat in the dark. Thinking there must of been a power cut we looked in the corridoor but the lights were on. When the lights didn't come back on in the room I went to reception, the lady came and looked at the fuseboard and tried to switch the electric back on. But nothing in the room was working. I asked for another room but was told they were fully booked. I filled out an incident form and had to leave, bonfire night out ruined!! I was told the manager would ring me about a refund but he didn't. I rang the hotel 3 times to be told the manager would be in touch. He wasn't I have emailed Accor hotel who own Ibis but they say we will inform the hotel management and they will be in touch they haven't I am now taking this Hotel to court and believe there was faulty electrics in the room as we never touched or switched anything on electrical except the ceiling lights. The consumer rights Act 2015 covers hotel rooms that are not fit to stay in, electricity in the room would be reasonable to expect I believe. All I asked for was my money back for a service I did not receive.

Second stay, hotel looked quite busy, the room itself was modern and clean.. I realised at 8pm there was no hot water at all. The shower was freezing cold, no water coming out of the tap. I tried to contact reception and there was no response, when I found the receptionist she’d locked herself out of her office and was waiting for an emergency key to get back in so she could report it and investigate. Past 10pm we had no update, it was still off in the morning.. was unable to have a wash. There was no apology, no offer of a partial refund.. next time we’ll be booking a premier

Stayed here for the weekend on the top floor. Receptionist very helpful and pleasant. Room recently renovated and brilliant apart from having no bulbs fitted in the lamps so it was a very BRIGHT room as only the ceiling lights working. ( The receptionist said it was because they had to re-order the right size bulbs?). Loved the new decor. Had a bit of a job managing to find channels on the tv but it was a nice big wall mounted one. Air con was good and heated the room nicely. Liked the fact that the windows opened. Bathroom small but very clean and adequate. Shower not that powerful. Corridors a bit too dark… could do with a lighter paint colour. But the bed… both the mattress and pillows…WOW… so comfy it was hard to get out of!! Cleaning staff helpful. Didn’t use the restaurant for evening meal or breakfast. Friday night it was totally empty and Saturday night it was heaving with a private party. We used the nearby restaurants to eat. We would definitely recommend this hotel.

Brilliant place the food is amazing rooms are spotless but what makes the place special is the funniest most friendly staff ever ..we laughed from the minute we got here untill we left ....so will definitely book again ...the area manager was so funny and has a brilliant team working here can't fault any of them xxxx

Stayed here for one night. Arrived around 3pm. Couldn’t get into hotel so had to ring the buzzer to be let in. Checked in quickly Room looked clean and tidy and was a decent size although it was very cold. Bed was really comfortable and the pillows were good quality and also very comfortable. The bathroom was nicely decorated and had a good walk in shower. TV was a good size. Went to make a cup of tea and noticed that the mugs were very dirty, one in particular had the residue of what looked like cuppa soup all around the rim and down one side of the mug, the tea spoons were also not clean, one looked like some one had been eating chocolate mousse and there were the remains of that on the spoon. Went for breakfast in the morning, paid £10 each for cooked breakfast. There was a good continental breakfast, lots of cereal, croissants, pancakes etc. the cooked breakfast was OK, sausages were nice and of good quality, bacon was thick, but In my opinion not worth £10. For the price we paid for the stay it was OK.