Hotel Novotel York Centre 4 estrelas

We checked in for 4 nights, room was ready and COVID rules explained well by reception. Room was clean and well stocked at the rear of hotel overlooking the river and outdoor facilities. Choice of breakfast was good and fresh, we booked the same time each morning and had no issues at all. We booked time in the indoor swimming pool for 2 of the days, it was clean and well maintained. Towels were replaced by staff without any fuss. Staff throughout the stay were friendly and helpful.

Very grubby throughout, particularly the sink, shower and toilet in both rooms booked. The fridges in the rooms were also very dirty with pink patches and mould. The pool was also very dirty, The walls of the pool were stained and the water was cloudy, despite a strong smell of chlorine. The chairs in the dining room were also very grubby . Staff were very friendly and helpful and when we needed additional towels and milk we were given them straight away. Ample parking and in a good position for the town centre. We would not go back to this hotel because of the poor hygiene and lack of cleanliness.

The Good: Great location Onsite parking Friendly and helpful staff in reception and at breakfast Good breakfast Good sized rooms The Bad: Cleanliness of public areas such as corridor carpets Room cleanliness- crumbs down chair back and in groove in fridge cupboard door which was also very dusty, didn't seem to have had a clean let alone a deep clean Bedroom carpet stained Our friends' room had a half-used bottle of shower gel with the lid in the shower tray, hardly a sign of deep cleaning again Hospitality tray in the room had one paper cup and only a single sachet of coffee/tea per person which were only replenished when requested. Mattress protector too small so crept off the mattress when in bed The Ugly: Only one coffee/tea dispenser at breakfast causing queues

Ok it was festival week and one group was a bit rowdy and there was no evident security but police way OTT and poor reception staff were being given a bad time by the punters where were management?? Other than that pleasant enough visit needed more towels but they were delivered

We came for the Yorkshire Sommeliers AGM which is held here every year. We normally have a dinner but that was not possible this year due to staff shortages caused by the Pingdemic. However, everything else was up to the good standards we expect from the Novotel group. We will return next year when it will hopefully be fully staffed.

We had a superb 3 night stay with our family. Good hotel amenities for our teenage grandchildren. The suites are excellent for a family of four. The staff are exceptional and work hard to ensure our needs were met. COVID restrictions unavoidably impacted on housekeeping, but cleanliness in the rooms was outstanding.

We had a very enjoyable stay at the Novotel York. The staff were generally great and were exceptional in ensuring they met our requests in advance of our trip. Plus even though they were short staffed at the time of our arrival, they kept us informed all the way. Thank you to the staff of the Novotel York, we really enjoyed our stay

Great location to access the city along the waterway. The staff were wonderful even during the challenging “ping-demic”. Plenty of parking spaces. An unusual smell emanating from the sink was solved by a couple of hot kettles of water. Swimming pool, breakfast and dinner operated via a pre-booked time slot in order to limit numbers at a given time. Electric vehicle charge points positioned in the front of the hotel.

Still work ongoing but overall very good , still no Café / restaurant and staff levels low mainly due to covid19 . but overall present and relaxing close to town and market area with parking available at a price.

We stayed at Novotel York with my parents to celebrate mine and my dads 'big' birthdays. The hotel is situated in a quiet road backing onto the river. The reception/bar area/restaurant were all lovely, very modern and spotlessly clean. My parents had an accessible room which was well thought out and very spacious. Our room was a superior family room which was big enough for 3 of us but guessing it would be a squeeze if any more. On entering the room we were disappointed to note several stains on the carpet which we cleaned up with baby wipes. We expected more from Novotel. We used the swimming pool - booking our 20 min slots. This worked well until one family wouldn't get out so we wasted some of our swimming time. Breakfast was amazing, wonderful choice and everything continuously topped up. We would definitely recommend Novotel York and are already planning our return visit :)

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

I stayed at Novotel York Centre for 3 nights immediately before the November lockdown. I couldn't have wished for a more pleasant stay. The hotel is conveniently located, being only a short drive into York from the surrounding road network (with its own open air and spacious car park) and a 10 minute walk from the old city centre. The staff were remarkably friendly and helpful throughout my stay. Particular mention should go to the young lady on check in and the young lady serving breakfasts. The room was extremely comfortable and the bathroom very well appointed. Both were faultlessly clean. Food was delicious and generous helpings too. It's quiet there at night, so you get a good night's sleep. Excellent wi-fi as well.

All we needed was a worry-free break, and that is exactly what we got. With a one year-old on our hands we have been looking for a night away for a while. The Novotel team made us feel welcome and safe during the whole stay! Easy direct booking, very welcome check-in, and at check-out you just need to leave the keys in a box. Must say that we actually enjoyed some of the new safety measures in place. We had the pool just for the three of us (I think only two rooms are allowed at the same time). Communication with reception or the restaurant is made through WhatsApp! I hope they keep this, it was so easy!!! Dinner in the restaurant was lovely. I would recommend the mushroom soup and the lovely desserts. We stayed in a Junior Suite. These rooms are both romantic and family friendly! Also, you have a TV on the bed side and another in the living room side :) Bathroom is huge, with both shower and bath, and lots of mirrors. Can’t wait to go back.

Lovely room size and decor but cheap quilt and shabby towels let it down shower is a good foot of the ground and was difficult to get out when wet pool a nice touch but needs a good clean , tide marks all around staff friendly and welcoming

The hotel was well organised for the current Covid situation. Its position is fairly central to York and on one side overlooks the junction of two rivers. I suspect in times of flooding in York this hotel might have problems but the government are currently building a new flood relief system at the back of the hotel. Quiet location with good chargeable car parking on site. Evening meal was acceptable but menu not great - given you are close to town then I suspect a lot of people eat out. Room was very comfortable and hotel seemed to be well run. My one gripe given this is a 4 Star hotel (Covid aside) is that breakfast was basically a brown paper bag with either Corn Flakes or porridge, even the coffee that you get from machines that seemed to take turns to be out of service was in paper cups - in other words at the moment breakfast is not great.