Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 660 reviews

Best price
guarantee
Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  660 reviews

TripAdvisor Rating  3.5/5  2,684 reviews

Excellent hotel, well worth booking

TripAdvisor rating 5.0/5

karlshep87 TripAdvisor review

Stayed at this hotel for second time to go to chester races. Excellent location as bus into Chester 100 yes down the road. Hotel very clean, staff very helpful and friendly, breakfast excellent. Will be back again next year, for the races and maybe for some Xmas shopping this year

Hi Karl, Thanks so much for taking time to share your top scoring feedback, I am so pleased you enjoyed your stay with us and look forward to welcoming you back again soon. Regards, Richard & all the team

Well located

Customer review rating 4.0/5

Irene W. Families - Confirmed reviews ALL

Overnight stay used the pool grandson enjoyed it

Dear Irene, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

well located, photos looked much better than it was

Customer review rating 2.0/5

Beccy Families - Confirmed reviews ALL

photos where deceptive. Not as nice as it appeared, not exceptionally clean. Pool left a lot to be desrired and wasn't particularly clean or nice.

Dear Beccy M., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard

Good location. Hotel was "OK" at a push

Customer review rating 3.0/5

Sarah Couples - Confirmed reviews ALL

2 night stay. The hotel looked ok from the exterior but the room we had was very dated in need of a refresh. The flooring had seen better days for sure. The bed was comfortable, but the room was very warm, despite having the windows open as far as we could and the fan on. Would not be good at all in very warm weather. The bathroom looked tired. The water pressure in the shower was awful. The breakfast on the first morning was just OK. Looks like there were a lot of wedding guests in from the night before and the kitchen did not appear to have factored in extra volume, so several items on the cooked breakfast were running very low or missing altogether. the breakfast on the 2nd morning was much better. A word to the chef though.....the black pudding was so thinly sliced it was hard to even cut, let alone eat. At check out I was asked how much I had to pay (not had that happen before), so seems additional training for the staff may be needed. At check in I was asked if I wanted to purchase breakfast, which I had already done. The classic though was on switching on the TV in the room, I was greeted with a welcome message for a Mr Gerry White. Lets just say I am not Gerry White! :-)

Dear Sarah C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We get very positive feedback on our breakfast and I am sorry this was not the case for you on this occasion, we cook little and often where ever possible to ensure the freshness of the buffet. I must apologies for the name on you TV being wrong this is something I have taken up with our IT team to get to the cause of this At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Richard & all the team

Good, clean hotel for exploring Chester, just not great for an evening experience.

TripAdvisor rating 3.0/5

Sallymoon2018 TripAdvisor review

Lovely clean room with complimentary freshly laundered gowns and towels and nice bathroom supplies. Coffee machine with courtesy pods and an a mini fridge with courtesy bottled water and soda drinks. Unable to order food between 7 pm and 8pm due to a large party. We decided to eat in the bar area and ate an evening meal of shared ‘sides’ from the menu and found this to be basic at best; would recommend ordering food from one of the delivery apps and eat in hotel room (which we observed other guests doing), wished we had done the same! The bar ‘ran out’ of all draught lagers by 7pm. Friendly staff and a good selection at breakfast.

Hi Sally, Thank you for taking time to share your feedback, I am so sorry that there were aspects which could most definitely have been improved. Unfortunately we had significant challenges with some stock deliveries which have led to what you describe, I am very sorry indeed that this impacted your stay. I really hope we can welcome you back in the future to restore your faith in us. Regards, Richard & all the team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 616 reviews 9.5/10 Location
  • 1,491 reviews 6/10 Room
  • 1,569 reviews 9/10 Service
  • 20 reviews 5.4/10 WiFi
  • 723 reviews 5.5/10 Comfort
  • 639 reviews 6.7/10 Cleanliness
  • 629 reviews 8.3/10 Breakfast
  • 497 reviews 5.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Chester

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.