Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 719 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  719 reviews

TripAdvisor Rating  3.5/5  2,657 reviews

Nice staff, but tired and in need of work

TripAdvisor rating 3.0/5

mancboomerang Solo travel - TripAdvisor review

I stayed here for one night whilst attending a wedding nearby. It was about £120 for a one night. The staff were friendly, the free parking was easy and overall decent value. Overall though, it felt dated to me. The room smelled of stale smoke. The double bed was adequately comfortable and I slept well with the window open, but I was surprised by the lack of aircon and I couldn’t see a lift or sign for a lift. The management clearly try but the age of the building just shows (eg there are usb sockets but not by the bed, where you actually need them). It was a comfortable enough night but not the sort of hotel I enjoy spending time in. It feels due a major refit or a rebuild.

No hot water

Customer review rating 0.5/5

Anna Business - Confirmed reviews ALL

No hot water and really noisy

Hi Anna, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While we had problems with water supply during your stay we were unaware that they stretched to the room that you occupied. I am sorry that we were unable to resolve for you. I really hope we are able to welcome you back in the future to restore your faith in us. When you are looking to return, please contact me directly and I will ensure your requirements are dealt with personally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

Weekend get away

Customer review rating 4.5/5

Phil Families - Confirmed reviews ALL

I booked the hotel based on other stays within the Mecure brand and we were not disappointed! All the staff provided excellent service and were all welcoming and polite. Excellent food and great pool.

Hi Phil, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Fantastic Stay, Perfect for weddings.

Customer review rating 5.0/5

Stacey F. Families - Confirmed reviews ALL

We held our wedding here over the weekend, started with check in on Friday, swimming with the kids (pool lovely and warm and clean) followed by a private dinner. We had the new spring menu and the food was all so lovely and fresh. The wedding day went perfectly Howard and the team really looked after us and we couldn't have asked for a better day, the food was amazing and all the guests commented on it. Everyone slept well, the rooms were lovely and clean and the staff are really friendly. Breakfast was delicious also. The venue is really perfect for weddings, the set up of the rooms means the day just flows really nicely, the gardens are stunning for photographs and the kids loved running about burning off a bit of energy before the wedding breakfast.

Hi Stacey, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thanks so much for sharing your feedback. It is always a pleasure to receive positive feedback particularly for such a celebration. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thanks also for specifically mentioning Howard, so much effort goes into the delivery of such events he will really appreciate your recognition. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Disappointed

Customer review rating 3.0/5

Martin Couples - Confirmed reviews ALL

Keys didn’t work and reception staff unapologetic. Smoke alarm in corridor active all night and no hot water in the morning. Staff offered no apology, simply saying they knew!

Hi Martin, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We typically receive very positive feedback regarding the hotel team so it is disappointing that this was not your experience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

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Other web-users rate our hotel

  • 600 reviews 9.3/10 Location
  • 1,482 reviews 5.7/10 Room
  • 1,495 reviews 8.6/10 Service
  • 24 reviews 7.4/10 WiFi
  • 698 reviews 5.4/10 Comfort
  • 655 reviews 6.1/10 Cleanliness
  • 623 reviews 8.4/10 Breakfast
  • 621 reviews 5.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.