Mercure Bolton Georgian House Hotel 3 stars

I’ve reluctantly rated this average because of the building. It’s a large hotel desperately in need of refurbishing. Old worn carpets and scuffed walls and doors everywhere. A rather stark bar area - no comfortable sofas other than in a narrow corridor facing the lavatories. Pool not suitable for hotel residents - classes for children always taking place and are very noisy. Had to duck floats and various other swimming toys when trying to have relaxing swim. It’s a community pool and shouldn’t be advertised for residents. Pool itself is a good size. Changing rooms are dire. Now on the plus side; the suites are okay - small but adequate sitting area and nice shower room. Breakfast room is fine. Bedrooms vary - but need an upgrade. The great thing that makes me want to return are the excellent staff. Jimmy sorted out a problem with my room printout and efficiently and compensated me with a glass of wine while I was waiting. Reception staff were very good - Claire in particular - and sorted out a complicated booking. Lydia at breakfast was so helpful and friendly, Irene who works in the bar during the day is the loveliest lady who will do whatever she can to help. And I can’t forget ‘Bovril’ who seems to be everywhere. Message to the owners - you have a great staff team, the best, spend some money and give them an hotel to be proud to work in. Message to fellow travellers and Accor members - come here - it’s decent value - and the staff are great,

We had a 3rd floor room (884) which was quite dated, small and although was a non smoking room had a slight smell which indicated it wasn't always a non smoking room. The radiator made a load of noise, because it was full of air (so we turned it off) and the shower valve was very stiff so the shower was a bit lack lustre with the amount of water it dispensed. On the plus side was it was clean, had a reasonable amount of storage and the bed very comfortable. We know from our friends that some of the rooms were better appointed, likely recently refurbished and were more spacious. The big plus for this hotel were the staff. They were all very helpful, very polite and considerate. The breakfast and dinner menus were great and the quality good too. Didn't use the leisure / spa facilities. Has loads of car parking. Good location for getting around to Bolton/Wigan area by car.

stayed in room 667 - no sign on the door and door didnt close easily. Despite pictures on the website, the hotel (room & gym) look old, tired. Areas of lifts, gym had holes in walls. Room for breakfast was extremely hot during my stay 21/11. Not sure if this was normal or not given a choice, i wouldnt rush back and certainly wouldn't recommend in its current state

Friendly staff. Decent sized car park. Comfortable bed. Large room but so dated. Vintage bathroom, misfitting carpet, tatty decor, old wooden wardrobes and cupboards, no power sockets near the bed for phones etc. Please see the attached photos.

We travelled here as a group and have to say we received amazing service from check-in to check out. The hotel rooms are dated but clean and welcoming, sheet and pillow clean and changed daily, the breakfast was good and nice selection, staff were all very accommodating and friendly. The bar area is comfortable and good food served ,, the bar staff we friendly and helpful for our group booking arriving at different time. Would recommend staying here.