Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,130 reviews

Mercure Manchester Piccadilly Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,130 reviews

TripAdvisor Rating  3.5/5  4,862 reviews

Good but not great

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Staff were nice. Breakfast was good. Perhaps have a location for cutlery rather than having to ask.

Dear James B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Needs an upgrade

TripAdvisor rating 3.0/5

Becs30 Business - TripAdvisor review

Only stayed for 1 night and that was enough. The hotel is in the centre of Manchester so yes I expect high prices, but I also expect a certain level of cleanliness. First impressions on the room wasn't good. I had ceiling tiles missing exposing piping, damp around the window frame, peeling paint in the bathroom and generally room 1035 is in need of an upgrade. The bed was OK but pillows as flat as a pancake. Breakfast was OK, plenty of choice but the sausages looked liked they'd been under a heater for the best part of a few hrs. Overall I wasn't impressed and wouldn't stay again

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we strive to uphold. We're very sorry to hear about the conditions in room 1035, including the missing ceiling tiles, dampness, peeling paint, and the discomfort with the pillows. Your comments about the breakfast quality are also noted. We understand how these factors can impact your overall experience and will address these concerns with our maintenance and housekeeping teams immediately to ensure improvements are made. Your feedback is invaluable in helping us improve our services and facilities. We hope you would reconsider and give us another opportunity to provide you with a much better experience. Please feel free to contact us directly if you have any further comments or if there is anything we can do to make things right. Thank you again for bringing these issues to our attention.

Good food & service

TripAdvisor rating 4.0/5

Alison S TripAdvisor review

Hotel was selected by other members of the group who had stayed there before. The central location is ideal for walking to nearby attractions, and accessing bus & tram links. Excellent breakfast with a wide choice of fruits, cereal, pastries & cooked. Staff were friendly and helpful. Several of us had problems with they key system not working, and some rooms could benefit from a makeover, but overall very comfortable and had everything we needed.

Thank you for sharing your detailed feedback! We're pleased to hear that you enjoyed the central location of the hotel and found it convenient for accessing nearby attractions and public transportation. It's also great to know that you enjoyed the excellent breakfast selection and found our staff friendly and helpful. We apologize for the issues with the key system and the condition of some rooms. Your comments are valuable to us, and we'll use them to make necessary improvements to enhance our guests' experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back for an even better stay in the future!

Good location

Customer review rating 4.0/5

Dimitri A. Business - Confirmed reviews ALL

Experience was great from welcoming to checkout. I missed a bottle of water in my room, had a Pepsi but no water. I would say showers probably need a refurbishment or change, all the rest was great.

Dear Dimitri A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay.

TripAdvisor rating 4.0/5

BexDonnelly Friends getaway - TripAdvisor review

OUTSTANDING customer service! All of the staff pay attention to detail and really try to make your stay as comfortable as possible. Everyone has a smile on their face. The beds are comfy and the rooms are very clean. Breakfast was superb! I would recommend this hotel.

Thank you for your outstanding review! We're thrilled to hear that our team provided excellent customer service and made your stay as comfortable as possible. It's wonderful to know that the attention to detail, friendly smiles, comfortable beds, and clean rooms contributed to your positive experience. We're also delighted that you enjoyed the superb breakfast. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

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Other web-users rate our hotel

  • 2,040 reviews 9.3/10 Location
  • 3,400 reviews 4.6/10 Room
  • 4,050 reviews 8.9/10 Service
  • 237 reviews 1.2/10 WiFi
  • 1,301 reviews 4.3/10 Cleanliness
  • 1,261 reviews 4.2/10 Comfort
  • 913 reviews 8.5/10 Breakfast
  • 901 reviews 3.1/10 Amenities

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