Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 913 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  913 reviews

TripAdvisor Rating  3.5/5  4,906 reviews

Amazing Customer Service/Hidden Gem In Hospitality

TripAdvisor rating 5.0/5

Abdul1999 TripAdvisor review

I made the room reservation via email, Alex Davies was very helpful in ensuring my stay went well and the team worked very hard to allow me to check-in as I had arrangements in the evening. The room was clean and was excellent for the 2 nights I spent there. I very thankful to Alex for providing great customer service throughout my stay, will visit again ! :)

Thank you for sharing your wonderful experience with us! We’re delighted to hear that Alex Davies provided such helpful and attentive service, ensuring your stay went smoothly from the reservation process to your check-in. It’s great to know that your room was clean and met your expectations, making your two-night stay enjoyable. Your kind words about Alex’s excellent customer service mean a lot, and we’ll be sure to share your feedback with him and the entire team. We look forward to welcoming you back soon for another great stay! 😊

Needs an overall update

TripAdvisor rating 2.0/5

mark4022016 TripAdvisor review

Stayed here in the past a few times on business. I won’t stay again until there’s been some money spent on it. It’s quite rundown now, from the rooms, toilets and everything really. If you have to stay here, try and get a room that isn’t over the tram stop, it was past 1am when they finally stopped or I fell asleep. They are very noisy.

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations. We understand your concerns about the condition of the hotel and the noise from the tram stop. Your feedback is important to us, and we are actively working on plans to update and improve our facilities. We want every guest to enjoy a comfortable and restful stay, and we regret that this wasn’t the case for you. Should you consider staying with us again in the future, please feel free to reach out in advance so we can do our best to allocate a quieter room and ensure a more pleasant experience. We truly appreciate your loyalty in the past and hope we can welcome you back again after improvements have been made.

Hidden Gem in Hospitality

TripAdvisor rating 5.0/5

Vikas G TripAdvisor review

I booked a room over the phone, I spoke to Alex Davies who assisted me with my booking as I had special requirements. During check in the Staff at Reception acknowledged my requirements which i mentioned to Alex over the phone. Alex was on late shift the day of my arrival and on dinner table he came and asked if i am comfortable with my stay and anything he can do. I must say his customer service skills and approaching to Customer is excellent. He is Asset for the company.

Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience, particularly with Alex Davies. It’s fantastic to know that he assisted you so well during the booking process, ensured your special requirements were met, and followed up personally during your stay. Your kind words about Alex’s excellent customer service and attention to detail mean a lot to us. We’re proud to have him on our team, and we’ll be sure to pass along your compliments to him. We look forward to welcoming you back in the future and providing another exceptional experience!

Very disappointing

TripAdvisor rating 2.0/5

kking4321158 TripAdvisor review

I had to change rooms from the tenth floor as there was so much condensation on the window as well as dirty sill (see photos). I was put in a room on 9th floor which was freezing. They don't tell you the air con/heating doesn't work as this is being replaced and you need to use the small portable heaters which i had to leave on all night. This room also had condensation and my friends. My room had no safe. My friend asked to move as she her safe didn't work. Same in the next room. She woke up frozen as she had no heating and no heaters provided. We both had to make trips down to reception to as the door key stops working. You spend a lot of time waiting for lifts as one is out of action and it is a very busy hotel. The staff keep asking you to do a good review of them in return for prosecco or "hand made coffee". I don't see this as a 4* hotel. They should be offering reduced rates until they renovate the rooms, the heating and key system. The staff are helpful when you complain but it shouldn't be like that. So many hotels I am sure you could do much better. It wasn't cheap.

Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we regret that your experience did not meet the high standards we strive to maintain. We understand how frustrating it must have been to deal with the condensation, room temperature, and key issues, and we are grateful for your patience. We’re also sorry for any inconvenience caused by the air conditioning and heating system, as well as the lack of a safe in your room. Rest assured, we are working on addressing these concerns as part of our ongoing improvements to the property. While we aim to provide exceptional service, we understand that the experience you had did not live up to expectations, and we take your comments seriously as an opportunity to improve. Your feedback on the lifts and the requests for reviews is noted, and we will certainly review these practices going forward to ensure our guests have the best experience possible. We truly appreciate your comments on our staff’s helpfulness, and we’re glad they could assist when needed. We hope you will consider giving us another chance in the future to deliver a much better experience.

Lovely experience

TripAdvisor rating 5.0/5

Debra H TripAdvisor review

Well my husband and I have been to this hotel a few times the staff and service is 2nd to none, this visit was just for a drink in the bar overlooking Piccadilly gardens great place to watch the world go by, we were served by SAM his service, respect and manor was amazing he made our visit very special as it was our 42 wedding anniversary we really enjoyed the time we spent there, mercure hotel you should be very proud of SAM he is lovely, we will definitely be back.

What a wonderful way to celebrate your 42nd wedding anniversary! It's heartwarming to hear that Sam made your visit so special with his exceptional service. Watching the world go by from the bar sounds like a perfect way to enjoy the day. Congratulations on your milestone, and it's great to know the Mercure team contributed to such a memorable occasion. Looking forward to your next visit! 🌟❤️

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Other web-users rate our hotel

  • 2,145 reviews 9.5/10 Location
  • 3,353 reviews 5/10 Room
  • 5,625 reviews 9.2/10 Service
  • 198 reviews 1.7/10 WiFi
  • 1,229 reviews 5.1/10 Cleanliness
  • 1,216 reviews 4.5/10 Comfort
  • 1,100 reviews 9.1/10 Breakfast
  • 1,043 reviews 9.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.