Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,015 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,015 reviews

TripAdvisor Rating  3.5/5  4,874 reviews

Good stay

Customer review rating 4.5/5

Sarah B. Couples - Confirmed reviews ALL

Have always enjoyed our stayed every time we have stayed.

Dear Sarah B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dated and sub-standard

Customer review rating 1.0/5

Fabienne G. Families - Confirmed reviews ALL

A very disappointing stay in Mercure Piccadilly. Dated hotel in definite need of refurbishment, air conditioning pushing out hot air in the first bedroom; air conditioning not working in the second one we were moved to. Both showers leaking. Staff said all the right things when we complained but did very little. Had to be chased each time. I think we had 6 complaint conversations in total during our 3-night stay. Great shame - it's in a good, central location and the on-site parking was super helpful. Despite the partial refund, we will not be staying here again!

Dear Fabienne G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Secretly Charged £30 for two ‘pornstar martinis’

TripAdvisor rating 3.0/5

Carl D Couples - TripAdvisor review

Stayed over here for a concert and was not impressed at all, I’d say the rooms are over priced and I feel like I was robbed when I went for dinner here and the food took over an hour to come and there weren’t many people in there at all, the cocktails where £9 each on the menu which is pretty standard but when I was told they didn’t have the ingredients for the cocktail I ordered (mojito) I was asked what I would like instead, I then ordered a pornstar martini for myself and my partner, then at the end I went to pay and they charged me £29 for those two drinks which is absolutely disgusting and the drinks where awful too, I asked why the price was so high and not the same price as the one I ordered for the menu and I was told that it’s because the menus are old and don’t have the new cocktail prices on, i made a complaint and they offered to ‘upgrade our room’ as they couldn’t offer me any sort of refund, the room they ‘upgraded’ us too was a much smaller room with a much smaller bed than the room we originally had. I would not recommend this hotel to anyone and I certainly wouldn’t recommend eating here

Thank you for taking the time to share your detailed feedback about your recent stay with us. I sincerely apologize for the numerous issues you encountered during your visit, especially during what should have been an enjoyable time attending a concert. I am deeply sorry to hear that you found the rooms overpriced and that your dining experience was unsatisfactory. Waiting over an hour for your food and being charged more than the menu price for cocktails is unacceptable. The inconsistency in pricing and the poor quality of the drinks you received are not reflective of the standards we strive to maintain. I also apologize for the inadequate resolution to your complaint. Offering an "upgrade" to a smaller room with a smaller bed was not appropriate, and I understand why you felt further disappointed. Your feedback is very important to us, and we will be addressing these issues with our restaurant and front desk teams to ensure that such incidents do not occur in the future. We take your comments seriously and are committed to improving our service.

Graduation Stay

TripAdvisor rating 2.0/5

Dazziboy01 Families - TripAdvisor review

So we always stay here when we come to see my daughters who are in uni at Man Met Uni. It was graduation time to celebrate. Was so happy to see the hotel has had a refurb which was lovely. However, the staff when returning to The bar that apparently closes at 12 were so rude. Shutting at 11.15 as they “wanted to”. Then brought the manager up who accused one of our party for swearing before retracting his statement. It’s a shame! We will not be stepping a foot back in there for sure!!!

Thank you for your continued loyalty and for choosing to stay with us when visiting your daughters at Manchester Metropolitan University. We are pleased to hear that you appreciated the recent refurbishment of our hotel. However, we are deeply sorry to learn about your recent experience at our bar. It is unacceptable for our staff to close the bar earlier than the advertised time and to be rude to our guests. Additionally, we regret the misunderstanding and the accusation made by the manager, which added to your frustration. Your feedback is incredibly important to us, and we will address these issues with our team to ensure such incidents do not happen in the future. We strive to provide a welcoming and professional atmosphere for all our guests, and it is clear we fell short during your visit.

Filthy and not as advertised

TripAdvisor rating 1.0/5

Charlotte B TripAdvisor review

I've never once complained about a hotel but I feel I can't not say anything about this one. I'm stunned that this is a 4 star. It's advertised as a modern-looking luxury hotel which definitely isn't cheap to book.. Turns out the majority of the building is outdated. The main reason for my complaint though is because of the lack of hygiene in the bathroom and also slow response from the staff... The bathroom was completely different to the advertised photo and honestly you can get a better one at a budget hotel. When we got into the room immediately I saw multiple clumps on dust/hair on the floor of the bathroom. When inside I could see dust and dirt on surfaces, hairs stuck to the wall, wall crumbling away, strange splashes down the side of the bath and faulty equipment. The room was advertised as having a double bed & sofa bed. There wasn't a sofa bed in the room, which was odd in itself. On admit to the hotel I asked for the sofa bed to be brought in. An hour or so later I went down to collect a delivery and asked again, and the staff said they would come up straight away. I then went out and upon returning at nearly midnight, the sofa bed still wasn't anywhere to be seen.. So I asked again at reception, with no apology for the inconvenience and was told to give them five minutes and they'd be up. There was one lady on the desk (I don't know her name) who was very lovely about the situation and apologised when she came up with the bed, saying that she had told house keeping staff the first time I asked and they hadn't done anything. But she was the only person that seemed bothered about the situation. I also haven't received an email since I left the hotel with a link to feedback, and I can't find a way to directly send Mercure a review, hence my review on here... So overall a very underwhelming stay, think I'll just get the Travelodge over the road next time.

Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the numerous issues you encountered and the disappointment you felt during your stay with us. We deeply regret that the cleanliness and condition of your bathroom did not meet the standards we strive to maintain. The issues you described, such as dust, dirt, and faulty equipment, are unacceptable, and we apologize for any discomfort or inconvenience caused. We are also sorry for the miscommunication and delay regarding the sofa bed. Your frustration is understandable, and we apologize for not addressing your request promptly. The lack of promptness and attentiveness from our team does not reflect the level of service we aim to provide. Thank you for acknowledging the efforts of the lady at the reception who eventually resolved the situation. We will ensure your feedback is shared with our housekeeping and reception teams to prevent such occurrences in the future. We apologize for not sending you a follow-up email for feedback and will look into this issue to ensure it does not happen again. Your experience is not reflective of our usual standards, and we would appreciate the opportunity to make it right. Please contact us diretcly at the hotel so we can discuss how we can regain your trust and offer a more pleasant stay in the future. Thank you for bringing these issues to our attention. Your feedback is crucial for us to improve our services.

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