Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 942 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  942 reviews

TripAdvisor Rating  3.5/5  4,924 reviews

I was expecting better from a Mercure

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room was grubby, and smelt of damp. The toilet was broken, so the cistern kept filling and emptying all night. The room heating wasn't working, so they provided a plug in heater, which was broken. The pillows were flat. Really not a nice stay.

No investment

Customer review rating 0.5/5

Alan Business - Confirmed reviews ALL

The hotel is in dire need of investment the rooms are dated and grubby. Stains all over the carpets double bed was 2 singles pushed together including mattresses should have been a double mattress at least. No ability to heat the room constantly cold even with thermostat up to full. Bathroom tiles have holes poorly filled in and filler discoloured. The grout between the tiles is yellowing. The shower is fine as long as you're under 5ft 5in at 5ft 8in I had to crouch to wash my hair. Table service at the bar is slow and inefficient had to wait 20 minutes to be served understandable if the bar was busy but it wasn't. Staff were slow and disinterested. Food was overcooked and not great quality. For £92 a night this hotel is not worth the money. The prosecco offered on checkin for a review of the check in process written by Deep (I assume he is the hotel manager trying to boost positive reviews) was not worth it. There was also a wheel to spin to get another drink amongst other things my spin landed on the mega prize which was to add a number if points to the loyalty program but he moved it to free drink which I never got not that I'm fussed about as it was cheap prosecco and I don't drink prosecco. The bar area looks like it's been refurbished within the last 10 years but badly needs redoing it's already dated. The outside of the hotel looks recently cleaned and maintained well but thats about the only positive I have. The location was convenient for where I needed to be. Definitely would not be staying there again.

Dear Alan, Thank you for taking the time to share such a detailed review of your recent stay. I am truly sorry to hear that your experience did not meet expectations, and I apologize for the numerous issues you encountered. We take all feedback seriously, especially when it comes to the maintenance and cleanliness of our rooms. I sincerely apologize for the state of the room, including the carpets, bathroom tiles, and mattress setup. This is not the standard we strive to provide, and I assure you that we are taking your comments on board to address these areas. We will be looking into maintenance improvements to ensure our rooms are properly maintained and up to our usual standards. I also regret that you were not happy with the service provided during your check-in and at the bar. It is concerning to hear that you felt the check-in process and our team’s attitude were less than satisfactory. We will be reviewing this feedback with our staff to ensure that we consistently deliver high-quality customer service. Regarding the breakfast and Wi-Fi issues you experienced, we will work with our kitchen and IT teams to make the necessary improvements, ensuring the food quality is better and the Wi-Fi service is more reliable. We are committed to enhancing our hotel and making necessary investments to ensure our guests have the best possible experience. Your comments about the gimmicks and loyalty programs are noted, and we will review our approach to ensure that we focus more on offering value through our facilities and services. Once again, I apologize for the inconveniences you encountered, and I appreciate your honest feedback. We hope to have the opportunity to welcome you back and offer you a better experience. Kind regards Olivia Guest relations manager

Not a bad stay

Customer review rating 3.0/5

Rp Business - Confirmed reviews ALL

Not a bad stay but lots of improvements to the room can be made. The room was freezing although AC turned off and heating turned on. Rooms need to be brought back to life as it is very out dated. The bathroom had mould on ceilings which should be dealt with

A good stay, but a few issues.

TripAdvisor rating 3.0/5

johnofhornchurch Couples - TripAdvisor review

My wife and I have just stayed here for three nights. The hotel is ideally located, next to Piccadilly Gardens tram and bus stations. The staff, especially on reception, are helpful and friendly. Nothing was too much trouble: an extra pillow or teabags. Delivered straight away. The breakfast was varied and plentiful. I loved the sausages. Others have commented on the coldness of the restaurant and public areas. It was quite cool. The weather was mild during our stay, so I would imagine that during the cold weather last week, it was worse. The room was nicely decorated with plenty of storage space. Luckily, nobody seemed to be staying in the room next door, but when people were in there, you could hear them talking. So perhaps the walls are thin. The bed was comfortable and we slept well. The cleaning was adequate, but a few things were amiss: the bins were not always emptied, nor the tea replenished (we like our tea). I prefer a walk in shower with a shower hose, rather than a bath and fixed shower, as is here. The 55 inch TV is perhaps too large for the room, although there are plenty of channels. Wi-fi coverage was fine. These few niggles have meant that I have awarded three stars instead of four. Manchester is a lively city, quite compact, with plenty to see and do. Well worth visiting

Dear John, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m pleased to hear that you found our location convenient and appreciated the friendly and helpful service from our reception team. It’s great to know you enjoyed the varied breakfast and had a comfortable night's sleep. I appreciate your constructive comments regarding the temperature in the public areas, the room amenities, and cleaning services. I’ll share your feedback with our team to ensure improvements are made, particularly regarding replenishments and bin servicing. Your thoughts on the room design and facilities, such as the shower and TV size, are also noted and will be considered as we work on enhancing guest experiences. We’re glad you enjoyed exploring Manchester and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best regards, Deep Shah Guest Relations Manager

Leaking shower, cold dining room

Customer review rating 1.0/5

David Families - Confirmed reviews ALL

Compared to my stay a few years ago, my stay was very disappointing. The room was small, windows were dirty, shower flooded tge room and fan was noisy. The worst was the dinning room. It was cold and had to have breakfast with my winter coat on. DISGRACEFUL.

Dear David, Thank you for your feedback. I am sincerely sorry to hear that your recent stay did not meet your expectations, especially when compared to your previous experience. Please accept my sincerest apologies for the issues you encountered, including the leaking shower, cold dining room, and the condition of your room. I understand how frustrating it must have been to have to endure a cold dining room and the shower flooding the room. I can assure you that these issues are being investigated with urgency to ensure they are addressed, and we are taking steps to improve the comfort of our rooms and the dining experience. I have also noted your comments about the Wi-Fi speed and the need for an additional chair in the room, and I will make sure that this feedback is passed on to the relevant teams. I am glad to hear that you found our staff polite and helpful, and I will certainly share your positive remarks with them. Your concerns are important to us, and we will work on improving the areas you mentioned. Kind regards Olivia Guest relations manager

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Other web-users rate our hotel

  • 2,232 reviews 9.4/10 Location
  • 3,437 reviews 5/10 Room
  • 6,260 reviews 9.3/10 Service
  • 210 reviews 1.9/10 WiFi
  • 1,269 reviews 4.5/10 Comfort
  • 1,225 reviews 5.1/10 Cleanliness
  • 1,174 reviews 9.1/10 Breakfast
  • 1,105 reviews 9.2/10 Bar

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