Mercure Manchester Piccadilly Hotel 4 stars
Customer review rating (ALL Rating) 3.7/5 740 reviews
M1 4PH MANCHESTER
PICADILLY GARDENS: First Manchester
MANCHESTER AIROPRT At 14.48km / 9 miles
MANCHESTERPICADILLY At 0.8km / 0.5 miles
Check-in from - Check out up to
This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.
All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 1.0/5
timcL3459HV Couples - TripAdvisor review
Hotel needs a total renovation. Rooms like a matchbox and toilets that are still a style from the 70s. The lifts were a complete joke and you could be up to 20 minutes waiting for them. Staff were nice but would not recommend this hotel to anybody for the price we paid. STAY CLEAR
Fawlty towers house of horrors
TripAdvisor rating 1.0/5
Mark C Friends getaway - TripAdvisor review
Where do I start!!!! Upon arrival we experienced a room mix up, my friend was moved as per what he had requested only to find another couple of guests knocking on his door as it was allocated to them all very embarrassing. We spent many many times waiting and waiting for the two lifts that did kind of work with a very weird sequence of calling it to your floor, rooms dirty toilet leaking which was fixed immediately but to our horror as you will see from the pictures a total disgrace dirty floor windows, location is priceless would not recommend this hotel until it has had a significant refurbishment.
Nice stay but would not stay again
TripAdvisor rating 3.0/5
lauraoL5759CB Couples - TripAdvisor review
Stayed here for 3 nights beginning of August. Booked a suite & it was on the top, 14th floor. Two lifts operating in the hotel, crazy system in regards to how they work. You could press the button on the ground floor and could stand there watching it keep going up. Got into our room, was lovely, quite clean. However, we were only given one set of robe & slippers. Thought this could have been a mistake by the cleaner on day one but after two days of refreshing the room, one was only ever taken back & replaced. Seems a bit silly when the hotel knows two people are staying in a room? The first night a fire alarm went off, we eventually evacuated, 14 floors of stairs are no fun when you’re 5 months pregnant! No communication with staff, etc, in regards to what was going on & we got extremely concerned when 6 fire engines showed up! Turned out to be a small fire in the kitchen. Other than that, hotel is very central & bar had a great selection of beer on tap (none for me!!) & has a great view of the city.
Thank you for taking the time to leave us your feedback and glad you enjoyed the room. I shall bring up with housekeeping re quantity of robes and slippers. I have already gone back to the team on the back of the fire evacuation that you experienced. Thanks
Superb location, Great Staff, Great stay
Customer review rating 4.5/5
Anonymous Solo - Confirmed reviews ALL
Location is perfect. Staff were very friendly and helpful. Beds were extremely comfortable
Dear Shane C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Wouldn't go again
Customer review rating 0.5/5
Monica D. S. Families - Confirmed reviews ALL
I can't really tell all in short. Basically I requested an upgrade to a privilege room and mentioned I was travelling with my 2 kids(1 and 4 years old). When we finally managed to get to the room (long story short-evacuating the hotel because of fire alarm 2 times and then half an hour waiting for a lift as there was a wedding and 1of the 3 lifts was broken), there were no sheets for the sofa bed, no towels for the kids an the room phones were not working and also the phone from reception was not working, so we had to go downstairs (we stayed on a bedroom in level 14) and go to reception several times (waiting a horrible amount of time for the lifts up and down each time). Requested 4 times bedding from around 7pm and my husband had to go around 11:30 pm to ask for some and told them to give us the beddings and we'll put them on. He had to stay chasing staff for half an hour downstairs at midnight until someone came around midnight to open the sofa bed and then 15 minutes after to bring carrying a ball of beddings not even folded (who knows where they got them). The staff was messing all the sheets, I had to help her put them on the sofa bed and sort the duvet cover as she didn't know how to do it. Got my kids in bed around 00:30 :( !!! Full of dust the toilet, cups and lamps, mattress of the sofa bed looked dirty and old. No one from the hotel took a minute to apologize for anything, specially having to evacuate the hotel 2 times with two infants, no one explained what was going on even when I asked for an explanation they were not answering and avoiding the question. I also would have expected to receive an apology and maybe a discount or something due to the 2 evacuations and the issue with the beddings and nothing at all. Was the most awful service and stay ever. Had high expectations, very expensive room and didn't sleep at all (all beddings sorted midnight and then there was a weird pipes sound and also afraid of we having to evacuate again with the kids during the night as no one was able to tell us what the issue was) and had my kids sleeping in the pram until midnight as no one seem to be able to find some decent blankets. My husband told me the beddings brought were taken off from another room!!! Reception staff was horrible as well, no customer service at all.
Dear Monica De S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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