Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 939 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  939 reviews

TripAdvisor Rating  3.5/5  4,897 reviews

Very poor conference facility and hotel.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Lost my booking despite email proof of confirmation, reference number and telephone check, repeatedly made the room up as a double despite repeated requests for a twin, poor conference facilities in terms of access, one door for large numbers and toilets on different floors meaning less time for well being breaks and additional viewing of reps and posters. Also requested gluten free well in advance, extremely poor provision, challenged by hotel staff whether 'allergic or intolerant', open plan gf options were available for others. Just a very poor experience from all angles.

Dear Nicky C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

City Break

TripAdvisor rating 4.0/5

samlM1709DL TripAdvisor review

We stayed here for the weekend as the hotel were hosting an event with Ryan Giggs and Paul Scholes. The event itself was excellent and we stayed here as it was convenient to do so The location is excellent, a stones throw away from the nearest tram stop. The facilities were good, nice big room with a good size bathroom. Only negative was the amount of tea bags they provide - could have had a few more We had a drink in the upstairs bar and the view was great- definitely get a window seat! Mikey was very attentive and made us feel welcome

Thank you for your review! We're thrilled to hear that you enjoyed the Ryan Giggs and Paul Scholes event and found the location convenient. It’s great that you were pleased with the facilities, especially the room and bathroom size. I appreciate your feedback on the tea bags—we’ll keep that in mind for future improvements. I’ll also pass along your kind words to Mikey; he’ll be happy to know he made you feel welcome. We hope to see you again soon!

Trying to look good, but not getting there.

TripAdvisor rating 2.0/5

Nigel P TripAdvisor review

Many things not good enough: 1. Great views from 9th floor, but lots of condensation, so couldn't see very well. 2. Room not serviced. Told reception and just asked for new cups and decafinated teabags. Housekeeping arrived without decafinated teabags and said they didn't have them. I said they did as reception had provided them to me the day before. He went away and never returned. 3. Food was poor, trying to look good, but failing. E.g. At conference lunch only vegetarian food when we got there, said chicken was on its way, but never saw it. 4. No toilets on floor with restaurant and conference room. We took the lift back to our room each time we needed the toilet, as I have mobility difficulties, and don't like stairs. 5. Poor lighting in our room. No main light. The only lights were switched on next to our bed in a dark room. Plus many other problems. As above, raising issues didn't help, hence this review.

Thank you for sharing your detailed feedback with us. I sincerely apologize for the challenges you experienced during your stay, as this is certainly not the level of service we aim to provide. I’m sorry to hear about the condensation issue, which affected the view from your room on the 9th floor. We understand that enjoying the view is an important part of the guest experience, and we will look into this to see how we can better manage it in the future. Regarding the room service and your request for decaffeinated tea, I apologize for the miscommunication and the lack of follow-up. It's disappointing to hear that our housekeeping team did not return with the teabags as requested. Rest assured, we will address this with the team to prevent such lapses from happening again. It’s essential that we are fully prepared to meet our guests' needs, and your experience highlights an area we need to improve. I also regret that the food during the conference lunch did not meet your expectations. It is unacceptable that the variety of food was limited when you arrived, and that the chicken dish you were told about never materialized. We are taking this seriously and will ensure that our service during events is both timely and consistent to avoid disappointing our guests in the future. I understand the inconvenience caused by the lack of toilets on the restaurant and conference room floor, particularly with your mobility difficulties. We recognize that accessibility is crucial, and we will review our facilities to see how we can better accommodate guests with similar needs. I appreciate you bringing this to our attention, as it helps us identify important areas where we can improve. Finally, I regret that the lighting in your room was not up to standard. A comfortable and well-lit room is essential to creating a welcoming atmosphere, and I’m sorry that this was not the case during your stay. We will be looking into the lighting arrangements in our rooms to ensure they are more practical for our guests. Once again, I apologize for the issues you encountered, and I thank you for taking the time to share your feedback with us. We value your input and will use it to improve our service. Should you give us another opportunity to welcome you in the future, we would be grateful for the chance to provide a much more positive experience.

It was OK

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Room was clean but furniture looked worn/battered. The wifi stopped working after about an hour or so therefore the TV did not work. Regarding the wifi in the room I contacted reception who attempted to reset the router but no improvement came even in the morning. I would look to stay somewhere else nearby next time.

Dear David G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay but..

Customer review rating 2.5/5

Johan L. Couples - Confirmed reviews ALL

I recently stayed at the Mercure Manchester Piccadilly Hotel and had a somewhat mixed experience. On the positive side, the location is excellent—it's within walking distance to a wide range of restaurants, shops, and attractions, which made it very convenient for exploring the city. However, I was disappointed with the room I was assigned. Unfortunately, the thermostat wasn’t working, and I had to sleep in a cold room, which made for an uncomfortable night. While the staff were generally friendly, I wish this issue had been addressed sooner or that I had been offered an alternative room. Overall, the hotel has potential, especially with its central location, but my stay could have been much better if the room had been in proper working order.

Dear L. Muhammad Johan Razali L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 2,162 reviews 9.5/10 Location
  • 3,441 reviews 4.9/10 Room
  • 5,251 reviews 9.1/10 Service
  • 205 reviews 1.5/10 WiFi
  • 1,267 reviews 4.4/10 Comfort
  • 1,256 reviews 4.8/10 Cleanliness
  • 1,081 reviews 9/10 Breakfast
  • 970 reviews 9.3/10 Bar

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