Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,264 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,264 reviews

TripAdvisor Rating  3.5/5  4,833 reviews

The negatives definitely outweigh the positives.

TripAdvisor rating 2.0/5

Daydream33322310488 TripAdvisor review

I'll start with a few positives: the restaurant was good, with generally a high standard of food in a nice setting, the location was great and the staff were friendly (if unapologetic). But then the negatives: The main issue for me was the lack of hot water - the best I could manage was a lukewarm shower one afternoon, but otherwise the water was very cold, especially in the mornings. When brought up with the management team, I received a response of surprise that there could be such an issue - which was disingenuous to say the least given the number of similar complaints from other guests. The room was also cold with the a/c system unable to provide warm air. The bathroom was not particularly clean, with clear evidence of a previous guest's shaving around the sink area. There weren't any plug sockets next to the bed, just some USB slots in the light fittings, but I discovered these only provided power when the lights were on - so not particularly useful. The conference facilities were also not great, with limited power sockets meaning extensions leads were daisy chained together and a HDMI cable into the projector caused a trip hazard. The negatives outweighed the positives and I cannot recommend this hotel!

Definitely not a 4 star hotel!

TripAdvisor rating 2.0/5

Roisin c TripAdvisor review

The only good thing about the hotel was the location, the rooms were freezing and not the cleanest, breakfast was ok, you can hear everything from your room the walls are like paper. The staff at reception weren’t very welcoming and the hotel rooms are tiny.

Not great

TripAdvisor rating 2.0/5

Raymond H Business - TripAdvisor review

Generally poor. Staff are great. They help where they can, but they are not responsible for the fabric of the building. Stayed in a seventh for room. Quiet enough, but, freezing. The heating just blew cold air. Warm up in the shower?? Nope, no hot water. Bathroom sink blocked as well. Won't be staying here again.

We sincerely apologize for the significant issues you experienced during your stay. It's disheartening to learn that the room conditions, including the lack of heating, cold water, and a blocked sink, contributed to a poor experience. Please be assured that we take your feedback seriously, and we are addressing the issues raised to ensure corrective measures are implemented promptly. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short in delivering the quality experience you deserved. If you are open to providing more details or discussing your experience further, please contact us directly. Your insights are invaluable in helping us make necessary improvements to prevent similar incidents in the future. Once again, we apologize for the inconveniences you encountered, and we appreciate your understanding.

Shambles

TripAdvisor rating 1.0/5

Daydream26611230699 TripAdvisor review

First of all; we were given a room that was dirty. someone else had clearly been in there just before us as there was Burger King rubbish everywhere. Went downstairs to complain to Vanessa who said ‘okay we will clean it’. No apology from her and she just looked at us like we were stupid to complain. The lady next to her said the room was not up to standards and we should be moved to another room but not an upgrade as they were fully booked and ‘didn’t have upgrades’, which blows my mind when it comes to my experience of this hotel. When getting a clean room, after waiting for a lift for 10 minutes (one was out of order and they stop on every floor), bath towels were stained, plug sockets were in useless places such as on the floor and nowhere near bed. Having given up with the lifts, we tried to find the stairs (key word find). There was no signage and we ended up walking into a building site. Was given a complimentary drink which when we went to the bar, we were told it was table service so we took a seat at a table. 25 minutes later after being ignored and seeing multiple food order errors we managed to get a drink after waving at the waitress. Overall, this was the worst hotel experience I have had and will not be returning.

We sincerely apologize for the extremely disappointing experience you had during your stay with us. Your feedback is crucial, and we deeply regret that we fell short of providing the level of service and cleanliness that we aim for. We appreciate you bringing the issues to our attention, and we are conducting a thorough investigation into the concerns you raised. We will address the cleanliness issues, elevator problems, and the challenges you faced with the overall service promptly to prevent similar incidents in the future. Please be assured that your feedback is taken seriously, and we will work diligently to rectify the shortcomings you experienced. We understand the importance of a seamless and enjoyable stay for our guests, and we are committed to making the necessary improvements. If you are open to providing more details or discussing your experience further, please contact us directly. We truly value your input, and your insights will help us enhance our services. Once again, we apologize for the inconveniences you encountered, and we appreciate your understanding.

City center hotel

TripAdvisor rating 3.0/5

gardenfred Business - TripAdvisor review

An interesting hotel in the city centre and only a few minutes walk from Manchester Piccadiily station. Right out side is the tram line and stops. One a plus sidw: nice staff, overall clean condition ( if you ignore the outside dated appearance ) so all good As per some other reviews, the sound of the trams and if unlucky , kitchen fans some what disturbed the sleep ( over looking the square)

Thank you for sharing your feedback! We're glad to hear that you found our hotel interesting and conveniently located in the city center, with easy access to Manchester Piccadilly station and tram stops. It's also great to know that you appreciated the nice staff and the overall cleanliness. We apologize for any disturbance caused by the sound of trams and kitchen fans, and we appreciate your understanding. If you have specific preferences for your next visit or if there's anything else you'd like to share, please feel free to let us know. Thank you for choosing us, and we look forward to the pleasure of hosting you again.

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Other web-users rate our hotel

  • 1,962 reviews 9.3/10 Location
  • 3,367 reviews 4.2/10 Room
  • 3,328 reviews 8.4/10 Service
  • 253 reviews 1.6/10 WiFi
  • 1,333 reviews 3.7/10 Cleanliness
  • 1,261 reviews 4/10 Comfort
  • 917 reviews 2.7/10 Amenities
  • 835 reviews 8.2/10 Breakfast

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