Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,288 reviews

Mercure Manchester Piccadilly Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,288 reviews

TripAdvisor Rating  3.5/5  4,826 reviews

Massively improved hôtel with good staff

TripAdvisor rating 4.0/5

HullPhil Solo travel - TripAdvisor review

I stayed here for one night and upon arrival I arrived immediately behind a large party. They were taking ages and I was getting annoyed. The guy behind reception came over and offered me a glass of Prosecco. Another staff member then arrived, called Raj. He was excellent at service recovery and was really good at checking me in and offering me a drinks voucher and free breakfast. I was in my room quickly and I was impressed at how nice the room was and it was large. The room was quiet with a good view of the city centre. Breakfast next morning was good with some really nice staff, especially the lady checking people in for breakfast and the chef. The hotel has clearly undergone some improvement with reception now being on the ground floor and the rooms being updated. I would return.

Thank you for taking the time to share your detailed and positive feedback about your recent stay at our hotel. We appreciate your thorough review and are delighted to hear that you had a positive experience overall. We're pleased that our staff, particularly Raj, made a positive impression on you and were able to provide excellent service recovery. It's great to know that you enjoyed your room, the quietness, and the city center view. We're also glad that you had a good experience with breakfast, and our staff members made a positive impact on your stay. Your comments about the improvements and updates to the reception and rooms are valuable, and we're happy to know that you would consider returning. If you have any additional comments or suggestions, please feel free to share them. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Feel good factor

TripAdvisor rating 5.0/5

Kay G TripAdvisor review

Great welcome at reception by Ben who made a really good impression and a wonderful start to a weekend with my granddaughter… Thank you Ben for being so helpful and kind , my granddaughter is in the city for a competition and the cherry on the cake is that she’s a city fan ⚽️

Thank you for sharing your positive experience with us! We're thrilled to hear that Ben at reception provided you with a great welcome and made a wonderful impression, starting your weekend with your granddaughter on a positive note. It's fantastic to know that Ben's helpful and kind demeanor enhanced your stay. We're glad to hear that your granddaughter is a City fan, adding an extra touch of delight to her time in the city. If there's anything else you need or if you plan to stay with us again, please feel free to reach out. We look forward to the opportunity to welcome you back for another enjoyable experience. Thank you for choosing our hotel!

EXCEPTIONAL CUSTOMER SERVICE MADE OUR STAY SPECIAL

TripAdvisor rating 5.0/5

TANYA w TripAdvisor review

We booked a last minute Valentine night stay. The hotel is a central city hotel, with great views from your room, especially in the evening when the city comes alive. Plus side is there is on-site parking (charges) which is rare in Manchester. Reception staff were very welcoming. We arrived a little early but our room was available. Unfortunately there was a couple of issues with the room. I went down to Reception and spoke to the two Receptionists Ellie & Becky. They were both extremely professional in the way that they handled and quickly resolved the situation ensuring we had such a wonderful Valentine stay.

Thank you for sharing your last-minute Valentine night stay experience with us! We're delighted to hear that you enjoyed the central location, great views, and on-site parking convenience at our hotel. It's also wonderful to know that the reception staff, particularly Ellie and Becky, were welcoming and professionally handled and resolved any issues that arose during your stay. We appreciate your kind words and are pleased that Ellie and Becky ensured you had a wonderful Valentine stay despite the initial challenges. If there's anything else you need or if you plan to stay with us again, please feel free to reach out. We look forward to the opportunity to welcome you back for another enjoyable experience. Thank you for choosing our hotel!

Not a great experience

Customer review rating 1.5/5

Sophie D. Couples - Confirmed reviews ALL

We had very loud neighbours and made a complaint at half 1 in the morning and we did get moved rooms which we initially appreciated, however once we were in the room we noticed that not only was it a smaller room but the bathroom door did not shut properly, the TV didn't work and there was a peculiar smell. Also It Isn't very clear that the car park was £20 per night. The staff were helpful and welcoming but we would not choose to stay again.

Dear Sophie D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing location - great clean room

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

From our arrival to departure every member of staff was so pleasant and helpful. Room was very clean and breakfast was great in the morning.

Dear Thomas C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,941 reviews 9.3/10 Location
  • 3,355 reviews 4.2/10 Room
  • 3,222 reviews 8.3/10 Service
  • 249 reviews 1.7/10 WiFi
  • 1,325 reviews 3.6/10 Cleanliness
  • 1,254 reviews 4/10 Comfort
  • 912 reviews 2.7/10 Amenities
  • 836 reviews 8.1/10 Breakfast

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