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Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,443 reviews

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Mercure Bristol North the Grange Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,443 reviews

tripadvisor

TripAdvisor Rating 3.5/5

999 reviews

Well Located, friendly Team and Impressive Rooms

Customer review rating 5.0/5

Craig Business - 26/02/2021 Confirmed reviews ALL

Very welcoming team, explained all the rules around Covid, and what a wonderful room

Nice stay

Customer review rating 4.5/5

G B. Couples - 23/02/2021 Confirmed reviews ALL

Very good stay considering covid 19 etc Staff very helpful

Good stay

Customer review rating 4.5/5

Paul W. Business - 23/02/2021 Confirmed reviews ALL

Very enjoyable staff very helpful

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Lovely location

Customer review rating 3.0/5

Gp Business - 22/02/2021 Confirmed reviews ALL

Accommodation was fine. We had great difficulty understanding why during the pandemic you would put someone else in the interleading room??? Exposure from the room is possible as its not sealed, but most importantly there is very little sound barrier between room and we heard the guest in the adjoining room continually. The hotel was so empty...WHY???

Dear Geoffrey, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize that you felt unsafe Covid wise during you stay. If you do choose to stay with us again please let us know your preference of a non interconnecting room and we will do our best to provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Nice quiet location

Customer review rating 4.5/5

Dewi M. Business - 06/02/2021 Confirmed reviews ALL

Stayed here for 10 weeks while working in Bristol area. Staff are on the whole very good, considering the current pandemic, I think they did well

Dear Dewi M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It was our pleasure to look after you and and thank you for the lovely comments and feedback both during your stay and now. I hope that you are keeping well and safe on your return home and that you are able to get some time off before the next adventure! It is always a pleasure to receive positive feedback. I will share your comments with everyone. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Disappointed stay

Customer review rating 2.0/5

Mrs P. Families - 03/02/2021 Confirmed reviews ALL

After staying here for 6 days had 2 rooms no cleaning or beds made or clean towels times of lockdown and Covid cleaning should be priority.

Dear sharon p., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry to read that the experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to reassure you that we have the most stringent COVID safety measures in place at the hotel and we take the safety of our guests and staff very seriously indeed and its of paramount importance. I am sincerely sorry if there was any miscommunication on arrival and if you were not advised that due to our COVID safety measures we do not enter occupied rooms to clean them on a daily basis. This is to reduce the contact between staff and guests and reduce the risk to both staff and guests. I do appreciate that for guests staying for a few days that service may be required/expected however this is upon discussion and must be agreed regarding when the room is vacant. We do receive a lot of feedback that guests are very happy that we are not entering their rooms. I'm sorry if you felt that these arrangements were not suitable for yourselves and that this wasn't brought to my attention during your stay so that I could explain our safety protocols with you. I do believe that we interacted a few times as reception so I'm sorry if this didn't come up so I could reassure you and discuss Having checked our bedroom cleaning COVID safety records and also with our head housekeeper can see that both rooms 104 and 106 were cleaned half way through the stay on the 29th January and this included all the linen being changed and the beds as well. We do have a whats app message service number in the rooms, again to limit interactions at between guests and staff and to ensure we have good communication for anyone needing anything at all during their stay and to order by delivery, service takeaway food or anything else required as allowed under the current restrictions. We have many cleaning protocols in place for the hotel including extra cleaning for the bedrooms being serviced between occupants and extra cleaning routines in public areas including toilet checks, door handle sanitizing and touch points and have recently introduced more automatic door safe opening devices to ensure less hand touching surfaces as well and plenty of hand hygiene dispensers around the public areas. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do let me know directly if i can help in anyway, my direct email is ca… Sincerely, Catherine Holmes Operations Manager
Customer review rating 4.5/5

Kev E. Business - 02/02/2021 Confirmed reviews ALL

Overall very well run due to Covid

Dear Kevin E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your high rating. It is always a pleasure to receive positive feedback and thank you so much for sharing your thoughts regarding the safety measures that we have implemented. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay - perfect place to work and remain totally social distanced

Customer review rating 4.5/5

Karen Business - 02/02/2021 Confirmed reviews ALL

Room comfortable and clean. room set out with office chair to enable me to undertake work comfortably. Amazingly supportive staff team who have enabled me to find the perfect solution to being able to work as I cannot work from home - so receive work information in the morning and this is collected in the evening safely in the open air.

Dear Karen H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for the high rating, thank you so much. It is our pleasure to look after you and to be able to provide you with anything that you need to make your stay comfortable and especially when working away from home in these times which i'm sure can be worrying for lots of people. Thank you for the kind and wonderful words regarding all our team which I'm sure everyone will be delighted to read and for sharing your experience. Please do let us know anything at all that you need or anything that can make your stay more comfortable Sincerely, Catherine Holmes Operations Manager

Poor organisation

Customer review rating 1.5/5

Dessy Business - 29/01/2021 Confirmed reviews ALL

I was double charged by the hotel and took them 5 days to return £180.00, didn't get any apology or asked did that cause any inconvenience....

Dear Desislava, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again we do apologise for taking payment from the wrong card, as brought up when you checked out we refunded your card for you straight away and hopefully it is back in your account. I do apologise this mistake was not communicated fully to you. We appreciate your sharing your concerns, and will continue training our staff on the correct procedure Sincerely,

Reasonable location

Customer review rating 2.5/5

Nathaniel N. Business - 28/01/2021 Confirmed reviews ALL

The room was advertised as £42 but charged £50 over the phone

Dear Nathaniel N., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If this is to happen in the future please inform us at the time of booking and we can hopefully resolve this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Nice stay

Customer review rating 4.0/5

David Business - 23/01/2021 Confirmed reviews ALL

I felt comfortable with the COVID measures put in place. Room was ok if a little dated Only criticism is the cold tap in the bathroom didn’t work

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I'm sincerely sorry that there was an issue with the cold tap in the bathroom and please rest assured we will get this looked at. I'm very glad to read that you were pleased and felt safe with the COVID measure that we have put in place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

All ok

Customer review rating 3.5/5

Greg Solo - 22/01/2021 Confirmed reviews ALL

It was fine - nothing bad to mention

Dear James R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I will share your comments with our team and thank you for taking the time to comment and leave your review. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do let us know if we can do anything to improve your comfort & satisfaction further for a future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Clean, comfortable, warm, safe

Customer review rating 4.0/5

Claire Business - 17/01/2021 Confirmed reviews ALL

Great room, spacious, clean, warm and good wi-fi reception with no complicated logon. Also, mdern TV wirh HDMI slots if you wanted to connect any gaming devices... Plenty of parking. Friendly front desk staff. Well laid out for Covid restrictions. Due to time of year and Covid restrictions the kitchen was closed but a breakfast bag was available and tea/coffee machine available throughout the day. Also as a result of Covid restrictions, the rooms were not cleaned during the stay. In ordinary times this would be a bad thing, but these days it is a good thing since it minimises the contact between people. At the beginning of the week, asked about cereal or porridge for breakfast as there was none in the breakfast bag. Then the staff put out some porridge pots at the coffee station.

Dear Claire S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I was glad to read that you had received the porridge pots in the restaurant we don't normally put these in the breakfast bags but they are available as a grab and go item in the restaurant with the take away breakfast coffee. We will likely to continue this as seems to be quite popular with the cold weather, I am glad that you found our Covid Safe protocols to your liking as well as the ports for the TV,. If we can do anything to make your stay more comfortable for a future stay please feel free to contact me or any of the team directly It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Comfortable stay

Customer review rating 4.0/5

Gareth J. Business - 11/01/2021 Confirmed reviews ALL

a pleasant stay in a difficult time. friendly staff and a good service

Dear Gareth J., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your lovely comments regarding our team. I'm glad that your found your stay pleasant and that we provided great service. If there is anything we can do for your on a future to stay to make this even better please do not hesitate to ask. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager.

Well located, lovely building, really nice stay..

Customer review rating 4.5/5

Colin H. Business - 03/01/2021 Confirmed reviews ALL

This is the second time I have stayed at this particular hotel when working in North Bristol. Always extremely satisfied with the facilities and staff.

Dear Colin H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your lovely comments regarding the team and your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great bed

Customer review rating 4.0/5

A K. Business - 25/12/2020 Confirmed reviews ALL

Made welcome, food was good and delivered very promptly using WhatsApp that worked well

Dear Mr k., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. We have taken your comment about the trays into consideration and are now offering smaller trays for smaller room service orders. We have also noted your comment about the doors and are looking this for future guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

pleasant location

Customer review rating 4.0/5

H. Solo - 18/12/2020 Confirmed reviews ALL

Due to lockdown everything closed.

Dear Jane H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am very sorry that our restaurant and bars remain closed due to location of the hotel being in Tier 3. We very much hope that we will be able to resume our full services soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Nice hotel, well located.

Customer review rating 4.0/5

Lee Business - 16/12/2020 Confirmed reviews ALL

A nice hotel with a homely feel. Staff were very friendly, efficient and accommodating to our needs. I visited for business during the COVID Tier 3 lockdown, so the dining rooms and communal areas were closed off. Legally this required us to eat in our rooms, which is completely understandable and fully supported. Unfortunately, the food served in the rooms was not great. Dinner was ok, but breakfast was poor and the packed lunch also. This quality of food was a shame as it detracted from the overall experience. The hotel in general was great, as were the front of house staff. I will be back when COVID restrictions are lifted.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry the food was not up to standard, we are currently looking into the matter and have taken your comments on board. Thank you again for sharing your experience, and we hope you will allow us to provided a better dining service on your next stay. Sincerely, Lydia
Customer review rating 2.0/5

Steve S. Business - 12/12/2020 Confirmed reviews ALL

Lovely welcome but dated & cold

Dear Steve S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Poor services and terrible food

Customer review rating 1.5/5

Anonymous Business - 10/12/2020 Confirmed reviews ALL

Rooms were fairly clean but no sanitising wipes, and the remote control was visibly dirty. However, the lack of fresh food was disappointing and the room service menu only serviced frozen basic meals. The £7 breakfast bag was disgusting and probably under £1 of food - including a Tesco value orange juice, L. life croissant and unripe banana. I mentioned this to the receptionist and the reply was "this is all we can do", but to then charge £7 is appalling.

Dear Nicholas L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm terribly sorry that you were unhappy with the food offerings for dinner and for breakfast. Unfortunately we are not able to offer a hot breakfast option at the moment due to the the restrictions we have the restaurant closed. I had ot do an emergency shop this week as our suppliers let us down and hence having to buy some items from the local stores to be able to provide the items in the breakfast bags. I do appreciate that this is not the normal way things should be and perhaps can offer you a complimentary breakfast on a return stay once we are allowed to re-open all our services. Please do feel free to contact me directly on your next stay and I will personally ensure that you are looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Holmes Operations Manager

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