Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,115 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,115 reviews

TripAdvisor Rating  4.0/5  1,561 reviews

Certificate of excellence 2024

Nice location.

Customer review rating 3.5/5

James J. Couples - Confirmed reviews ALL

Enjoyed the stay however the service in the restaurant at dinner time very poor. No problem at breakfast. The room we were in was a family room and although we were there for five nights there was no room to hang up our clothes only room for seven hangers .

Dear James J., Thank you for your feedback. We're glad to hear that you enjoyed your overall stay with us. We would to apologize for the issues you encountered with the dinner service and the lack of hanging space in your room. We'll address these matters promptly to ensure a better experience for our guests in the future. We appreciate your valuable input and hope to welcome you back in the near future. Sincerely, Chelsea Pearce Customer Service Executive

As always a fantastic 5 nights at Bowden Hall

Customer review rating 5.0/5

Chris B. Couples - Confirmed reviews ALL

1st class stay, all members of staff were brilliant, food was outstanding Chris & Sue

Dear Chris & Sue B. & Bethel, We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. We are so pleased that you enjoyed your most recent stay here with us. We will of course pass on your thanks to all the team involved in making your stay. We look forward to welcoming you back in November Sincerely, Chelsea Pearce Customer Service Executive

Felt let down by food and room

Customer review rating 1.5/5

Mrs W. D. Couples - Confirmed reviews ALL

I had requested a room with lift access or ground floor - this was not given as no lifts! Advised of 15 stairs to ascend, was this ok? Room was tired with worn carpet and stained chairs, also was given a disabled walk in shower which seemed funny on a first floor room. Had dinner on 2 nights and was not happy with food at all, overcooked, tasteless and not at all satisfactory for this standard of hotel. Breakfast was much better, afternoon tea was ok. Staff were lovely, especially Tina at breakfast who really made a wonderful effort to engage and go out of her way to provide excellent service. The meal on the 2nd evening was the worst, chicken katsu curry with overcooked rice (boil in the bag?) and curry sauce which tasted as though it was out of a jar! If at this standard of hotel you have a chef that cannot cook rice or make a curry sauce, you have a problem. It was a good value deal we had for the price, but we would not stay here again. Restaurant prices were expensive and the quality was just not good enough. Hotel in a beautiful setting but did not live up to Mercure reputation or standard expected.

Friendly staff - no tea and coffee facilities

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The staff at the Mercure were lovely. However, I was disappointed there were no tea and coffee facilities in my room. I struggled with being on the top floor as my mobility is not great but when I booked it, I didn't see the option to state this. I visited the hotel the week before, however, I paid £16 more the week after. Also the WIFI signal wasn't great and I had to hotspot from my work phone.

Dear Sara R., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly, we would like to apologize for the standard of our room. All our rooms have tea and coffee facilities in them, We do apologize if this was not the case during your stay, We will have this looked into. Our rates for the hotel change on a day to day bases. This is something that is out of our control. Rates reflect on events that could be happening around the area. We do apologize that when booking the room it did not give you the option to request a lower room. This we will look into to ensure that future guests do not have this issue. Thank you for informing us with regards to the slow WIFI, this will also be looked at by our suppliers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Pearce Customer Service Executive

Well located, excellent staff, good room, good food

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Well located, excellent staff, who were very helpful at all times. Good room, upgraded without asking, good food.

Dear Denise C., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. We are pleased to read that you enjoyed your most recent stay here with us at the hotel. We are pleased that you found the room to be good and even go to enjoy the luxuries of a free upgrade. It is always lovely to hear when the staff have gone that extra mile to help make guests stays more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Customer service Executive

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Other web-users rate our hotel

  • 368 reviews 9.3/10 Location
  • 877 reviews 6.8/10 Room
  • 986 reviews 8.9/10 Service
  • 43 reviews 3.8/10 WiFi
  • 434 reviews 5.6/10 Amenities
  • 343 reviews 8.2/10 Breakfast
  • 301 reviews 5.5/10 Cleanliness
  • 6 reviews 0.7/10 Wellness Area

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