Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 492 reviews

Mercure Norwich Hotel - Image 1
Mercure Norwich Hotel - Image 2
Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4

Description

Hotel extras

  • Family friendly hotel with on-site restaurant and bar

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  492 reviews

Customer review rating 3.5/5

Rui M. D. C. F. Business - Confirmed reviews ALL

The Hotel is bit outdated despite being clean and somehow well maintained. But for the same price, there are other more up to date options.

Dear Guest, Thank you for your feedback. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Chris H. Business - Confirmed reviews ALL

Lovely stay and enjoyed my time there

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Michelle M. Business - Confirmed reviews ALL

I keep coming back as the staff are fantastic

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 2.0/5

Teresa B. Couples - Confirmed reviews ALL

Hotel in poor decorative state throughout. Carpets in main areas dirty and threadbare. Evening meal was overcooked and dry. Breakfast had been left under heat lamps too long and was dry and too crisp. Scrambled egg in a lump. Fried eggs were not fresh, even when fresh requested. Pastries stale and dry. Sausages were stuck to tray they were served in. Black pudding rock hard. Mushrooms greasy and burnt. No dishes available to dispense jams etc. Staff were pleasant enough. Good car park.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins General Manager

Customer review rating 3.5/5

Dianne G. Couples - Confirmed reviews ALL

Staff were friendly, room satisfactory but not wonderful, breakfast pretty good. Generally thought the hotel looked a bit "tired".

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Stuart Collins General Manager

Other web-users rate our hotel

  • 172 reviews 9/10 Location
  • 453 reviews 8/10 Room
  • 572 reviews 9.6/10 Service
  • 11 reviews 4.5/10 WiFi
  • 200 reviews 9.1/10 Breakfast
  • 200 reviews 8.5/10 Comfort
  • 188 reviews 7.9/10 Cleanliness
  • 118 reviews 4.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

Novotel Ipswich Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 (634 reviews)

At 67.231 km

See the hotel
All our hotels in Norwich