Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 468 reviews

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Mercure Norwich Hotel - Image 1
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Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  468 reviews

TripAdvisor Rating  3.7/5  1,179 reviews

A good stay, but disturbed by banging doors very early in the morning

TripAdvisor rating 4.0/5

lindaevans2021 TripAdvisor review

This was a return visit to the Mercure at Norwich. As a silver card holder in the Accor loyalty scheme I was pleased to be given a token for complimentary drinks for the two of us. We were delighted to find that the breakfast was back to its former high quality - a few months ago, we had been disappointed to find several of our favourite breakfast items missing throughout every day of our stay (we were told they'd 'run out'). This time, not only were all the usual breakfast items available, but the quality of the pastries - particularly the pains aux raisins - had improved. The pains aux raisins were so much better for having been properly baked; previously they'd tended to have been literally half-baked, so they were soggy and unappetising instead of firm and crisp. I hope this trend of properly baking the pastries continues! All staff were pleasant and helpful, and the room was clean and had all the facilities we wanted. There was ample free parking. The downside of the stay was the bedroom doors. They're impossible to shut quietly, so we were woken a few times late at night by people returning to their rooms and having no option but to slam their bedroom doors shut. Worse still, between about 05.30 and 08.00 the next morning (when we got up), we were woken about 7-8 times by people slamming their doors. The hotel often welcomes off-shore workers for prolonged stays, and, whilst these men aren't in themselves noisy, I assume most of the early morning coming-and-going was them, leaving very early for work. I wish Mercure would get the closing mechanisms on the bedroom doors changed, to avoid such frequent disturbance - or, at least, try accommodating the workers who must get up and leave early in a separate part of the hotel away from the other guests, who would welcome a bit of a lie-in.

Amazing gala night

TripAdvisor rating 5.0/5

Horseworld101 TripAdvisor review

Two night stay for the new year gala evening. Staff were lovely, and a special mention to Emma in the bar and restaurant who looked after us, your so kind and lovely and made us feel welcome. You are a credit to the mecure, a true star. Food and entertainment was really good and nothing to much trouble. Reception staff are also lovely and friendly. Can't wait for the next time we visit your hotel.

Customer review rating 5.0/5

John H. Business - Confirmed reviews ALL

It’s always difficult being away from home at this time of year but the Mercure team do their best to make you feel welcome and nothing is too much trouble.

Dear John Thank you for your kind words regarding your recent stay at Mercure Norwich Hotel. We are delighted to hear that our team made you feel welcome and ensured your experience was exceptional. Your feedback motivates us to continue providing outstanding service to our guests. Best regards Stuart Collins General Manager

Customer review rating 5.0/5

Stuart C. Friends - Confirmed reviews ALL

Stayed over for a Xmas party at the hotel, both of which were amazing

Dear Stuart Thank you for your kind words regarding your recent stay and the Christmas party. We are delighted to hear that you had such a wonderful experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Catherine Larkins Reception Manager

Customer review rating 5.0/5

Lisa H. Solo - Confirmed reviews ALL

From the extremely helpful and friendly receptionist to the happy and smiling bar staff everyone was so welcoming I felt at ease staying alone in the hotel. They made the experience for me. The bed was also so comfy I could have slept all day.

Dear Lisa Thank you for your kind words regarding our staff and the comfort of your accommodation. We are pleased to hear that you felt welcomed and at ease during your stay. Your feedback motivates us to continue delivering exceptional service. Best regards, Stuart Collins General Manager

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Other web-users rate our hotel

  • 166 reviews 8.8/10 Location
  • 447 reviews 8/10 Room
  • 551 reviews 9.6/10 Service
  • 9 reviews 4.8/10 WiFi
  • 209 reviews 9/10 Breakfast
  • 195 reviews 8.9/10 Comfort
  • 186 reviews 7.5/10 Cleanliness
  • 116 reviews 4.6/10 Vibe

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.