Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 525 reviews

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Mercure Norwich Hotel - Image 1
Mercure Norwich Hotel - Image 2
Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • Family friendly hotel with on-site restaurant and bar

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Classic family bedroom with 1 king size bed, 1 sofa bed, flat screen TV, complimentary high speed WiFi, ensuite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

Max. number of persons
4

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior suite with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • TV room service ordering
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • NWI
  • NORWICH INTL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 107 rooms
  • One room for people with reduced mobility
  • 107 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

  • On site

THE BRASSERIE

Photo 1 out of 2 - THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Cooking style
International
Capacity
110
NR3 2BA Norwich, United Kingdom
Telephone +44 1603 294330
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Breakfast is served from 05:00 - 10:00

Make the walled gardens of the Mercure Norwich hotel the backdrop of your wedding celebrations. Enjoy an intimate wedding breakfast in the wood-panelled Club Room, a larger affair in the Presidential Suite or a Banquet for up to 320 in the City Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  525 reviews

Customer review rating 5.0/5

Trevor L. Friends - Confirmed reviews ALL

Dear Trevor L., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 2.0/5

Ian W. Business - Confirmed reviews ALL

Dear Ian W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins

Customer review rating 4.5/5

Linda E. Couples - Confirmed reviews ALL

Dear Linda E., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 4.0/5

Fred B. Business - Confirmed reviews ALL

Dear Fred B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 3.0/5

Martin S. Families - Confirmed reviews ALL

Dear Martin S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart Collins

Dear Trevor L., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 2.0/5

Ian W. Business - Confirmed reviews ALL

This c1970 hotel shows it age - it hasn't even got any lifts, for heaven sake. Poorly-fitting windows let in noise from the nearby ring road and it was hard to stop light from the external floodlighting getting into the room. I had to have my key card replaced five times over two days. However, the room was comfortable and the staff very willing

Dear Ian W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins

Customer review rating 4.5/5

Linda E. Couples - Confirmed reviews ALL

This was our umpteenth stay for two nights, visiting our daughter and her family. We were given a nice, spacious room with two double beds and when we booked online we paid for a 3-course dinner on the first evening, which is very good value. We were also given a welcome drinks voucher to use in the bar, as IHG silver members. The downside of our room - which we've stayed in before - was the traffic noise; there were a lot of what sounded like motorbikes to-ing and fro-ing until well into the early hours. But we played white noise, which managed to deaden the external noise somewhat. Breakfast was very good, with lots of choice. A plus is the ample free parking - which isn't available at many Norwich hotels. All staff were very pleasant, friendly and helpful - though we greatly miss Abby, who left a few weeks ago, and who was so efficient and welcoming.

Dear Linda E., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 4.0/5

Fred B. Business - Confirmed reviews ALL

Kettle, tea and coffee, tins of Radnor water supplied. One chair. No fridge. Good breakfast buffet. Marmalade and jam from a liquid dispenser.

Dear Fred B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 3.0/5

Martin S. Families - Confirmed reviews ALL

Helpful staff, good for gluten free diet. Comfy bed. Bedroom window in room 48 needs replacing, single glazed aluminium frame not good. Breakfast ok. Hotel rather pricey, single occupancy was expensive.

Dear Martin S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart Collins

Customer review rating 4.5/5

Heather T. Couples - Confirmed reviews ALL

Welcome and food very good. All the staff very friendly and clearly born and bred locally. Means a lot nice to feel back home Couple of grumbles tea /coffee container top dusty and not even dusted when replenished. Replenishment inconsistent some times 1 water sometimes 2 same with what herbal. Thin tiny sheet toilet paper a false economy. Love local pictures Looks a little tired in places but very clean.

Dear Heather T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

Great Breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 1.5/5

Heather J. Couples - Confirmed reviews ALL

Disappointed with quality of room. Hair dryer didn’t work. Bathroom door frame rotting. Breakfast sausages overcooked. Coffee poor.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

John H. Business - Confirmed reviews ALL

As usual, the staff at the hotel were attentive, friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.0/5

Roger M. Couples - Confirmed reviews ALL

Hotel was comfortable with pleasant helpful staff and good range of food at both the buffet breakfast and in the dining room in the evening. The room was clean and appointed with everything needed for a long weekend stay.

Dear Roger M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 5.0/5

Mike G. Business - Confirmed reviews ALL

ok

Dear Mr G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins

Customer review rating 4.5/5

Steve D. Business - Confirmed reviews ALL

Enjoyed the stay

Dear D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins

Customer review rating 4.5/5

Chris S. Business - Confirmed reviews ALL

Extremely friendly and respectful staff Kat was a great help.

Dear Mr s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins

Customer review rating 5.0/5

Allan M. Business - Confirmed reviews ALL

Fast & easy check-in on arrival. Always a warm friendly welcome from Cat on reception. My room was ready, everything was clean & fresh. The beds are so comfortable it’s hard not to have a good nights sleep. Another shout out is to Megan who works in the dining area. She helped advise on the best meals choices as they were numerous. Great hotel with good connections close by. Thank you for another wonderful stay.

Dear Allan M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 3.5/5

Vincent N. Business - Confirmed reviews ALL

All went well, but a refurb of the room is needed, too much old school.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart Collins General Manager

Customer review rating 4.5/5

Josh M. Business - Confirmed reviews ALL

Good

Dear Josh M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Customer review rating 4.0/5

Joanna G. Business - Confirmed reviews ALL

Hotel is very easy to get to. Big benefit is large free car park on site and very friendly staff. Rooms are a little outdated but bed is very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.5/5

Stuart C. Families - Confirmed reviews ALL

Although the hotel is slightly dated, the staff more than made up for it. Good food at both Breakfast & Evening. Rooms we kept clean and serviced daily with a large onsite carpark. Good location and good value

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Benjamin F. Friends - Confirmed reviews ALL

Stayed for 4 nights (Thurs-Sun) for an event being held at the Showground just outside of Norwich. The Mercure had plenty of parking, very friendly staff, a nice gym, great breakfast facilities open early (perfect for our early starts). The room was great; quiet and well maintained each evening when we came back to the room. Will definitely stay again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.0/5

Sarah K. Couples - Confirmed reviews ALL

Good place as a base for exploring Norwich and area, located on outskirts of the city in an industrial area. Bed and breakfast were good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Other web-users rate our hotel

  • 173 reviews 8.9/10 Location
  • 451 reviews 7.6/10 Room
  • 552 reviews 9.4/10 Service
  • 10 reviews 5.3/10 WiFi
  • 205 reviews 8.4/10 Comfort
  • 191 reviews 8.6/10 Breakfast
  • 190 reviews 7.4/10 Cleanliness
  • 121 reviews 4/10 Vibe

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